Flair Airlines

Not Verified | Absolutely awful. Flight was cancelled when we tried to check in online. No notification or explanation and had to scramble to rebook, which we did on SWOOP. How can a company do this? Abandon passengers in a foreign country with no help whatsoever to get home. I’m appalled that they are even flying.

Not Verified | Absolutely horrible experience with Flair. Booking was easy, but come closer to flight date they moved our flight to Toronto, then 6 days out they email that our return flight is now returning a week later than it was supposed to. My parents return flight was canceled all together but not the one to Orlando! Called, put in virtual que for days (no callback), went online to try and get a refund, that portal is under construction! Absolutely horrible business.

Not Verified | We went to check in and found out our flight didn't exist. Called Flair and they claim they sent an email saying our flight was cancelled and rebook 3 weeks ago but we never got such an email. When I asked the agent to forward me this email that they sent or a screenshot of it they weren't able to do it - they lied. We live in Victoria and were on our way to Vancouver so had to rebook ferry, hotel, parking, etc. They also changed our flight back without notice so it throws everything off. It's tempting when you look at the price differences between Flair and the other airlines but unless you really have no plans or all the time in the world, it's not worth it to book with them. This is my 3rd experience with them. First one was horrible, second one was fine, this time another problem. Surprised there is not more accountability for airlines.

✅ Trip Verified | I booked a return ticket from Abbottsford to Calgary and back. The day prior to the first flight, I received a text message inviting me to check in online. I tried repeatedly to do so, but the website did not recognize my reservation number provided. After a day of fruitlessly attempting to reach customer service and waiting online for 2.5 hours for a representative who did not materialize, I gave up and decided to go to the airport early and sort it out. At some point during the night, an email was sent to me telling me that the flight was cancelled due to bird damage. (Does Flair Air have a bird magnet? I note that previous reviewers have given the same reason). This email included a revised itinerary with the information that they had rebooked me on the next available flight, which was 6 days later and not acceptable to me. Even more puzzling, my return flight remained the same, meaning that Flair Air must have invented time travel, as I would be returning three days before I went. I had booked through Expedia, but their rep told me that they did not handle cancellations made by the airline and that I would have to deal with Flair directly. Flair's online customer service is non existent and a phone number that I had been given by Expedia did not work. The email included an email address for rebooking or compensation. I sent an email to this number saying I wanted both flights cancelled and refund of my money. Today, which is the day my return flight was scheduled, I received an email saying they wouldn't look at my claim until the flights were completed but I could try again after that date. I am still receiving text messages inviting me to check into the return flight despite my attempts to cancel it. I flew Flair Air two years ago, and it was great at that time. After this experience, I would not use them again.

Not Verified | I have booked twice with this airline and both times my flight was canceled. The first time was fine. They canceled both my flights and refunded me the money with in this week. This time they canceled my flight to Edmonton but rebooked my flight home with no notification. I only noticed because I was double checking my flight details. So I called them and waited hours for someone to contact me. Then was told I could get a refund but it takes up to 30 days to get it. Then when I asked why so long I was told that's just how long it takes. Not happy and will not try and book with them ever again. WestJet cost more but has way better customer service.

Not Verified | How does an airline cancel a flight on the scheduled day of departure, and then reschedule you on another flight for a week later and think that is acceptable? Well, Flair Airlines has no problem with this level of customer service. Don’t expect to ever talk to a human with your questions or concerns, you’ll never reach anyone. We were on hold on the phone, and even with the chatbot for hours.

Not Verified | Absolutely a shambles of an airline. Trust me no matter how low the price is not worth it. They should change their name to "Just Vibes Over Here". Booked a returning flight from BC for Sunday and they changed it to Monday without any notice or communication. Their excuse after being on hold for close to 7hrs was "operational issues, we were doing it for your safety". Please someone help me understand what that even means. Then my flight Monday was delayed and their online checking system was not working so we had to check in at the airport which was a mixture of shambles and chaos. Debit machines were not working at the airport. They excuse for the delay - "we hit a bird". C'mon man! It's like they are pleading for help to get out of business. Just vibes. No customer care at all. Trust me the low fares will cost you more. Help them out and don't fly with them.

Not Verified | Flight cancelled. Rebooking option given was 5 days later - was I supposed to sleep at airport for 5 nights? Customer Service bot useless, customer Service Representative not much better. Would not let me talk to Supervisor or Manager. No compensation offered. No one to help at airport. Left me and other passengers stranded with no real options. Took over 8 hours to get a refund processed, then they say it may take up to 30 days? I have been on with their bot since 10:02 it is now 6:42 and it still says waiting to connect to Ambassador. Not cheaper than other Airlines when all costs are added in.

Not Verified | I booked a flight to Calgary AB from Ottawa ON for the 25th of June ‘23. I tried to cancel this flight within 24 hours of booking but it was impossible to get through to anyone. There were 385 callers ahead of me in the sequence so I was asked if I would prefer a callback. I agreed to the callback but the callback never came. I then put in a request for a booking cancellation via text messaging with the promise that my issue would be dealt with immediately. It wasn’t. I still have not received any type of correspondence or contact from this company. I’m not clear on how a business that should pride itself on exceptional customer service can be so nonchalant.

✅ Trip Verified | The worst experience I have had in my whole life. Customer service is below average, please don’t fall for the cheaper price ticket- the luggage bag price is higher than the international checked bag not only higher double than international checked bag. No any update for change of flights schedule had to run to catch a flight at last min. Will never ever recommend to anyone. I wish I had read the reviews before booking.