✅ Trip Verified
| Toronto to Vancouver via Edmonton. On my way to Vancouver in November, we were scheduled to depart at 7am, so we arrived at 5am (Flair has a 2 hour checkin policy even for domestic flights!) and we saw when we arrived that our flight was delayed. Long story short, it wasn't delayed, there was not a Flair airplane in Toronto at all. By 8pm, yes we spent all day sitting on the airport floor!, we were put on an Air Canada flight. We missed our ferry to Vancouver Island so we had to pay for extra accommodations at Vancouver Airport since we couldn't get across the water, not to mention we were exhausted. We were not handled well all day, no information, just waiting and trying not to stress. They tried to get us on a 4pm West Jet flight, but screwed that up. Even though we paid to check bags with Flair, we couldn't get on Air Canada without paying AGAIN to check our bags. The Flair rep on the floor said Flair would refund us for the double charge. But they haven't. On the way home we literally crossed our fingers and were so grateful when our flight left on time. Except on our stopover in Edmonton, we were asked to get off of the plane and sat for an additional 4 hours not knowing if we would be getting back to Ontario that night or not. We arrived in Toronto so late that we had no choice but to stay again. Flair has responded to my emails twice saying: "Thank you for your e-mail and we apologize for the late response. I have escalated the matter however due to the holidays please be advise it can take up to 2 weeks to receive a response. We will contact you once we have received more information. Again, I apologize for this inconvenience." "Thank you for your message and we apologize for the inconvenience, it shouldn’t take long to our team to reach out regarding your flight delay." Once again, we apologize for the inconvenience caused." But I have emailed them eight times. I have upgraded my credit card to include flight delay and cancellation insurance, but I will never fly with Flair again regardless, and I don't think any of you should either. I hate to wish a company ill, but this is not a company that deserves to stay in business. I would feel terrible if any of you had a similar experience and I didn't warn you. I'm letting it go now. I'm just flabbergasted that a company could care so little about customers. Maybe I'm naive. I'm a small business owner and I screw up sometimes, I miss emails or make mistakes. I take my owning, apologizing and making it right very seriously.