✅ Trip Verified
| Vancouver to Toronto via Edmonton. Flown with them twice now, both nightmares. Never cared about airlines before but I really would advise not booking with Flair, even for a leisure trip. It will throw a wrench in your accomodations and itinerary. First time- they pretended to delay our 7am flight from Toronto to Winnipeg. They kept saying "we'll update you in 15 minutes" and "corporate hasn't told us anything". Eventually people caught on that they did not have a backup plan for the plane (which had some sort of mechanical error) and started getting refunds. Horribly- they did not cancel the flight, just kept delaying it. This way they wouldn't have to reimburse for hotels or do the work to book us with another airline. They gave us $10 meal vouchers for the wait. They didn't even work, it looked like they had just printed it themselves and no one officially recognized it. Then when I got my refund and rescheduled, they took 6 hours to give me back my bag. Which was sitting right there the whole time. Me and the other customers were beyond frustrated, we thought we had lost our luggage, and there was no Flair official at Pearson to help us- even though the airport baggage officials called them on the Public Announcer! I had changed to a WestJet flight instead, but ended up missing a couple of those too because I hadn't gotten my luggage back yet. Thankfully Westjet was great and I got to Calgary at 1am that night (after leaving home at 4am). Unfortunately I had already booked a round trip, so I didn't change my return flight home, hoping it would be fine. But I'm sitting here right now after my flight was delayed 1 hour, then we got in and it was delayed further, then we finally got up in the air and they turned back 20 minutes later because of an engine light. Because of their incompetence I was actually scared in an airplane for the first time with all the turbulence. Anyways now they're doing the indefinitely long 15 min updates with no information again. Really frustrating and way too sketchy to justify a flight, even if its at half-price. WestJet all the way now.