Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1035 reviews
3/10
No Skytrax Rating
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1/10

"2 hours without someone answering"

(Canada)

Not Verified | This is a scam. A bunch of crooks. They gave me a rebooked flight and didn't even ask me if I am willing to take it. Called customer service and waited for 2 hours without someone answering my call at all. I paid for another flight and they still ask me to pay for a carry on bag. I'm never gonna take this airline ever again
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWinnipeg to Toronto
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Flight was delayed a whole day"

(Canada)

Not Verified | Flight was delayed a whole day and wasn't informed until day before. They told me March 23 delay leaving by 1 hr but returning didn’t tell me until day before. Had to scramble trying to add hotel and rental car. Went to customer service and they said they informed on 23rd but the email only states delay in departure not any issue with return. March 30 they tell me and show me new flight! What cost 300 for a flight now cost me 1000.00 due to hotel and car along with food.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteWaterloo to Fort Lauderdale
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"their service is loaded with hidden fees"

(Canada)

Trip Verified | Buyer Beware. Probably the biggest scam I've ever experienced. No willingness to assist a customer whatsoever. Was travelling to Thunder Bay to attend a friend's wedding. Flight came to approx $166. After payment, I checked my itinerary closer to flight date and noticed only my first name was listed as a passenger, however you could see my full name as the payer. I called customer service waited approx 45 minutes, spoke to a human finally as the chatbot was no help whatsoever. I asked the agent to add my full name to the traveller info. Agent told me that would cost me $226 and I would not be able to board the flight otherwise because the name wouldn't match my travel documents. He then proceeded to tell me if my last name was 3 characters or less they would be able to do it for no charge. I told them I wanted to cancel then and he said there was a fee for that as well. At this point I just laughed. In conclusion, my $166 flight turned into a $390 flight because I had to write my last name down. Customer service is trash, and after looking into them more their service is loaded with hidden fees meant to scam you. Air Canada was $409, I should have just gone with them like I usually do. This airline is proof that you get what you pay for. Big mistake won't be flying with Flair again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Thunder Bay
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(Canada)

Not Verified | I was traveling to Vancouver with my family for the first time and since we were traveling with a baby, I paid for two luggages. We were smart enough to put an Air Tag inside my baby’s luggage. When we arrived at the Vancouver airport the tag showed that one luggage was still in Toronto. There were no one from Flair Airlines at the baggage claim to answer the questions about delayed luggages. We had to go to the departure lounge to find someone to talk to. They filled out a form and promised they will get the luggage by the end of the night which meant the next flight. We kept checking the location of the Air Tag and it wasn’t shipped with the next flight. Finally the next morning the tag showed it was in Vancouver. No one had contacted us about the arrival of the luggage. We went to the airport to pick it up. We asked to talk to a supervisor on duty and the personnel laughed at us meaning they don’t have any supervisors! They couldn’t find the luggage in their storage room and claimed it didn’t arrive while we showed it to them that the tag shows it’s in Vancouver! The lady was trying to convince me that the luggage is lost or something while I had no more formula and clothes for my three month old baby. When she realized she can’t fool us with her story, she started crying. It was at that time she called her supervisor and asked for the luggage while crying. 10 minutes later there was another person walking around with our luggage. The luggage they claimed that didn’t arrive. The luggage had minor damage but my baby was hungry so I didn’t have time to fight over that. We stayed in Vancouver for two days and one day was wasted in the airport fighting over the luggage. Worst experience ever! Not flying anywhere else with this airline anymore. Rude personnel and irresponsible management. The staff kept saying we always have this issue with Toronto flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"You get what you pay for"

(Canada)

Not Verified | You get what you pay for. Like a 1$ slice of pizza, delays and technical issues on my flight where a plenty. Save yourself the hassle and go with an airline that's actually prepared. This being said, the staff are wonderful and if we are being honest deserve better.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVictoria to Calgary
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"charge you extra for carry-on baggage"

(Canada)

Not Verified | They will charge you extra for carry-on baggage. Unpredictable baggage price, terrible customer service. Terrible website and terrible service at the check-in desk.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Montreal
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"going to lose out big time"

(United Kingdom)

Trip Verified | I had booked a flight with Flair Airlines back in December from Puerto Vallarta to Vancouver on 29th April. Then 2 weeks ago I received a notification to say that the flight had changed to the 4th May. This obviously is not convenient being that it's a whole week later. I'm already in Mexico so it's not like I can just cancel my trip all together. There was no way to respond to them via the email so for the last 2 weeks I have been trying the online chat, Facebook and other email addresses that I have found for Flair but I'm getting no where. I need to be back in Canada by the 28th April so I'm looking to see if they can still provide the original flight (I have no idea why it changed). Or if they can ideally book me with another airline or provide a full refund. The annoying thing is also that I paid a fair price for this flight and now because the flight is just over a week away prices have tripled so if I have to book another flight I'm going to lose out big time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to San Jose
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Do not use Flair"

(Canada)

Trip Verified | Do not use Flair. Booked a return flight from Kitchener to Orlando for four at a cost of over $1,300CAD. Received notification flight was re-routed a different date out of Toronto and the return flight cancelled. Called airline and waited over 8 hours to speak with an agent. I didn't dare hang up the phone. Agent provided full refund and emailed an updated itinerary showing the refund, but it's been two weeks and my credit card does not report the refund. During the time of April 6 call, I received information that leads me the airline may not honour the refund. This airline is in trouble. Buyer beware.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKitchener to Orlando
Date FlownNovember 2022
Value For Money 12345
no
1/10

"Will never fly Flair again"

(Canada)

Not Verified | Absolutely horrible. Flight delayed day before. No food or beverage to buy. On way back the system crashes with me in the middle of upgrading our seats. Had to pay for extra seat. Having a terrible time getting refund and refund amounts are different. Charged one price online and another at the counter. Everyone had to use counter as systems were still down and people were unable to check in. Will never fly Flair again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Saskatoon
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Terrible customer service"

(Canada)

Trip Verified | Flair Airlines is dishonest. Reasons are generated by Flair Airlines for delays and cancellations. I received an initial reason "aircraft has been delayed in Ottawa (YOW) due to adverse weather conditions affecting flight schedule outside airline’s control." My flight was delayed 7 hours and the weather was just fine in both locations I contacted the Flair compensation department following the delay. From my experience, Flair Airlines fails to respond to emails in a timely manner, Flair Airlines denies compensation and generates alternative reasons for delays after delays have occurred. Terrible customer service.
AircraftBoeing 737-800MAX
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOttawa to Halifax
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no