Flair Airlines

Not Verified | After being told that our 2 bags of chips and cashews would be fine to take on the plane by the first check in attendant, while trying to go through the last check in at the terminal, we were told that we would have to pay the carry on fee. My husband then proceeded to pack the snack items in his personal item and was yelled at and harassed in front of the remaining passengers telling him that was not acceptable to put the items in his personal bag when there was plenty of space for them. We left the snacks behind and made our way down the ramp when she then followed my husband yelling forcing him to apologize for his behavior in order for us to board. Her behavior was so abrasive, rude and abusive, I have never experienced that before in all my years of flying. She was so focused on our snacks, that she didn't check my husband's boarding pass and passport delaying take-off as they had to ensure he was on the plane. Great start to the morning!

✅ Trip Verified | I had to fly from Toronto to Winnipeg . It took so much time in security checking. I was ready to travel with my 2 years daughter. I reached to gate with my daughter and two bag packs. I was little bit late. One more person came to gate just few seconds before me. They allowed him to board in. But not us. They said only one person can go further. They checked his photo ID and let him to board to plane while we were also standing there. Staff was very rude. am not choosing it again. It was very bad experience .

✅ Trip Verified | I flew to Toronto form Montreal with Flair on March 10th 2023 and upon arrival in Toronto I realized that my suitcase did not arrive with me. I was told that it was left in Montreal and that I may receive it by March 12th. Now I was in town only form 10-13 for a Wedding. Obviously I did not receive my suitcase while I was in Toronto so I had to purchase new closes to wear to this wedding. My suitcase was only found and returned to me on Mar 23th. I was told to contact them if anything was missing from my suitcase as well as to be reimbursed for the clothes that I had to purchase. I emailed them on March 29th providing all the details of what happened as well as my receipts. They responded with a generic message asking me to describe what my suitcase looked liked (they clearly didn't even read my email since I already told them that I now had my suitcase). I have been emailing them back and forth since then and every time I do I get a new person asking me to describe what my suitcase looks like. I have yet to receive an email from someone who has any kind of customer service training or experience. It's been two weeks since they bothered to respond to my last email. Clearly they don't need any customers. I will never fly with Flair Airlines again even if it was for free.

Not Verified | This the issue for all small airlines. No customer service at all. Their prices are low but at the end will be same as expensive airlines since they are adding everything with cost. We had a flight at 6AM from Vancouver to Toronto. We purchased 2 checked bag for $170 and we arrived couple of minutes la the for check bag drop off and due to shuttle bus delay and waiting line. They told us we cannot go however my wife and my daughter could go since we still had time to board but they did not offer us and they did not even allow us to take the flight and send our luggage later. The staff did not know anything and they asked to talk with customer service which was close till 8AM. We asked to rebook and they said we should pay double of amount of original ticket and also pay again for luggage. That was insane. No help at all. We never use them again.

Not Verified | My luggage was lost for 4 days, no communication from airlines in spite of numerous emails. Finally got the damaged Bag and have had nothing but 2 to 3 months of automated replies asking for forms that they have already acknowledged receiving in previous emails and nothing else. The customer service is awful

✅ Trip Verified | They encouraged online check-in as they charge $25 for airport check-in. So I paid for baggage fees (check-in & carry on) and seat selection fees during online check-in on December 21, 2022 at 3:19 pm. I paid $134.40 for baggage & $21.00 for seat charges. I was charged through my credit card. Immediately upon payment through my credit card, they immediately issued me my boarding passes. But the flight was cancelled at 12:41am of December 22, 2022. It was scheduled at 7:00am. They refunded my $618.02 travel fare (which was paid on November 29, 2022) on December 23, 2022. But they never refunded the $155.40 baggage & seat selection charges. However, when I complaint to Better Business Bureau on January 2023 Flair Airlines promised to refund the $15540 to be paid on March 23, 2023. Previous to these, 2 agents had assured me that I would be refunded but I never was. I was never refunded as promised by and it's now 6 months after my cancelled flight. I have exchanged emails with about 2 dozen different agents saying so many different things in about 100 emails or more but until now, no refund. Flair Airlines is not only the worst airline, it scams and defrauds customers of their money.

✅ Trip Verified | I agree with one of the reviews. They don't care about their passengers' time. Our flight was delayed for more than 5 hours. They said it was for passengers' safety, they need to do maintenance. That's a lie, probably, there flight is not full so they moved it to a later time. We need to go to Toronto just for 3 days, that's why we got the latest flight so we'll get to Toronto by 1am the next day. Take a few hours rest then start our day. But because of this, our tight schedule is even tighter now. Their website said that you'll be compensated for the meal or hotel accommodations but when I try to fill out their compensation form, there's no option for it, just rebook or refund. I was hoping to atleast get a nice hotel room while waiting for more than 5 hours so we can rest comfortably and near the airport. Their checked baggage is so expensive as well as their hand carry.

Not Verified | Flair airline is a total rip off. There are way too many underlying and undisclosed cost. I have travelled to many countries around the world and this is the first time I have been asked to pay for a carry on luggage. On top of that, I had to pay an extra $10 just to be check into an economy seat. I will never recommend this airline to anyone ever and would suggest looking for an alternative airline for future flights.

✅ Trip Verified | Extremely slow at response & will not answer when you need the most. Despite having purchased their travelflex, they did not allow me to modify my trip online & didn’t answer my 20+ calls. After which, unfortunately I had to abandon my flight and book a new one. I had to pay from my own pocket, although it was entirely their fault. Their phone lines were dead, messages not working, website not working - on the day I had to modify my booking. This was definitely not something which I paid for or was expecting. To add more dissatisfaction, when I raised a complaint afterwards, their response time is extremely slow and from last 12 days I’m trying to reach for the status on my complaint but nobody would care to update. All in all, poor service and hassle to their customers. Will not book again and suggest others strongly NOT TO BOOK.

Not Verified | Been on multiple types of planes/airlines and Flair Airlines is the worst one by far. Do not buy flair air tickets. Their customer service is nonexistent and the website said that flight was delayed until 9:30pm when the original time was 6:30pm and when confronted about it, they called it a glitch. Overall, worst airline I’ve been on in my whole life. Refused to let us on the plane.