Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 290 reviews
3/10
No Skytrax Rating
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1/10

"purposely hassle travellers"

(Canada)

Trip Verified | Edmonton to Toronto. Personal bag - under seat. Their website shows measurement of 15x33x43cm but their unit at the airport is much smaller in size. Their staff insists that the bag has to fit in the unit placed at the airport to be allowed without charge to be carried on. They purposely hassle travellers to get extra money out of customers between $52.50 to $57.50. When you show them the measurement on their site, they insist that the site measurements are wrong and the unit at airport are the correct size. After too much argument, they allowed us to take it on board without charge. The ironic thing is it happened to us boarding from Toronto airport too to fly to Edmonton and without much hassle they allowed us to carry the same bag on board. Why is this airline troubling passengers when they do allow at the end to carry them on. This airline is like a 3rd world country airline were they try to squeeze as much money from passengers as they can.
AircraftBoeing 737-400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Toronto
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"anger and uncertainty"

(Canada)

Not Verified | Terrible Customer Service! 4+ hour flight delay and Flair would not accommodate any of the passengers with vouchers nor updates. They would however consistently deny any inquiries made by the passengers leaving them in a state of anger and uncertainty. Flair’s policy only reimburses value to customers after a delay of 4+ hours which is completely detrimental to federal transportation policy of 2 hours before value reimbursement. Because of this, Flair Airlines is subject to fines and should reevaluate their customer service policies if they intend to remain a company. Discount airfare should not come at the expense of limiting customer service. I will not book with Flair Airlines again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHamilton to Winnipeg
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"really poor customer experience"

(Canada)

Not Verified | We booked our flights online and departed with no problems at all from Winnipeg to Hamilton a week ago. Our return flight was scheduled for 06:35am in Hamilton this morning September 2, 2018. The flight has now been delayed for over 4 hours due to mechanical issues and the airline has done nothing to accommodate travellers to get them to their destinations. They advised the next flight available is tomorrow morning. This absolutely unacceptable and really poor customer experience. I understand things can happen but they should make better effort to get travelers to their destinations! This airline is good to save money that’s for sure if you’re a flexible traveller!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWinnipeg to Hamilton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"flight was delayed 2 times"

(Canada)

Trip Verified | Avoid Flair at all costs. Flew Edmonton to Abbotsford. The plane was so dated it left you feeling unsafe. Our flight was delayed 2 times without any communication to the passengers via email or other, and when asked why the delay, they said “issues with the Kelowna crew”. Also they knew the flight would not arrive at 7:30, (3.5 hours later) the initial delay but posted it as such to avoid people bailing to other airlines or flights. Not worth any savings.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdmonton to Abbotsford
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"bad customer service"

(Canada)

Not Verified | Kelowna to Hamilton via Edmonton. I didn't even take the flight. A month before they sent me an email adding a stop in Winnipeg. I cancelled and filled out refund form on the June 21 2018. Now 2 months later still no refund and can't talk to them only agents who only book flights. And that's after waiting 45 minutes on hold. Finally got email today August 29 it will be sent to accounts department for refund and another 6 to 8 weeks of waiting. This is unbelievable and bad customer service which is none. Do not fly with this airline. Hopefully they don't close their doors before I get my money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKelowna to Hamilton via Edmonton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"I would not get a refund"

(Canada)

Trip Verified | Hamilton to Winnipeg. My experience purchasing checked baggage was very much like that of another customer. There was no indication of having purchased a checked bag for my return flight so I called to verify. The service representative said I hadn’t and it was advisable to purchase it prior to getting to the airport otherwise the charge would be higher. Turns out I had paid already, but after speaking to another service representative as well as emailing I was told I would not get a refund. Also, expect to be on hold for about an hour when you call. The airline is always experiencing a “higher number of calls” than usual.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Winnipeg
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"frustrating customer service"

(Canada)

Trip Verified | Edmonton to Halifax via Hamilton. Incredibly frustrating customer service experience. Me and 2 of my siblings (with our families) have flown with them this month and all have had a very awful inconvenient experiences- with very unhelpful customer service when calling in to the contact number - and no response to email contact. So disappointing, as I believe Canada is in need of low cost air carrier - unfortunately- sacrificing customer care isn’t the way to go about it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdmonton to Halifax via Hamilton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"encountered no problems"

(Canada)

Trip Verified | Vancouver to Calgary. I have to be honest; after reading the reviews on this airline made me want to refund my ticket. However, I wanted to fly with them to see it myself. At the check-in, the lady is nice and approachable. She made sure I knew the gate number and where to board. The cabin crew is friendly enough to answer my questions. Additionally, the plane left just in time and arrived earlier at destination. I have encountered no problems with my trip.
AircraftBoeing 737-400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Calgary
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"does not list purchased bags"

(Canada)

Trip Verified | I booked online and it asks you to purchase your bags (carry on and checked bags). I purchased one each. It was listed in my final price which I paid by credit card. Later, I went online to check in as the flight was that night. I entered my reservation number and it brought up my information (name, address etc). Then it asked if I wanted to purchase carry on or checked bags! It did not list the bags I already thought I’d purchased, so I entered one each. It charged me $55 (and I never received an email receipt for that purchase!) I called them later to check and it did charge me twice! They said to email the support to request a refund. The answer I got back was “Bags are not refundable!” Their website is not clear and does not list purchased bags when you are checking in - be careful! The flight was 2 hours late leaving as well!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Edmonton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"definitely use them again"

(Canada)

Not Verified | Edmonton to Vancouver. Was sceptical at first, as the ticket price was incredibly inexpensive. But Flair proved to be a great airline to fly with. The crew was very good natured and helpful. As long as you don't have a ton of luggage, it is extremely affordable to fly with them. I'd definitely use them again.
AircraftBoeing 737-400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Vancouver
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes