Flair Airlines

Not Verified | Other than the fact the pilots were great as they safely flew and landed us. Thank you! Still an unbelievable price for a less than 3 hour flight with no screens/entertainment, (inflight wifi not connecting ) and above all very unprofessional stewardess’ with poor work ETHICS, poor manners, no respect for paying customers and seriously bad attitudes. Cared way more about how they look rather than focusing on the customers. Particularly the head stewardess. Was told would be offered complimentary snacks-nope. Thank goodness I could bring the $20 slices of pizza for my kids on board. Both had terrible attitudes and spent most of the flight behind the curtain socializing and gabbing with each other. Trying to close off access to the bathroom for the guests by constantly closing the curtain and staying behind it to just talk and not be attentive. What are you thinking? My kids even noticed “the stewardesses didn’t check our seat belts Mommy”. Yeah…. (We fly a lot) first time with Flair. Never again. What exactly am I paying almost $1000 per ticket for from TO to WPG? And to then deal with rude holier-than-though girls treating customers like this. And this was supposed to be a “cheap” flight? Only thing that was cheap was the caddy service and the airline offerings itself. Do your job for goodness sake. Pushing a cart for 2 minutes, reapplying your dripping lip gloss doesn’t encompass the entirety of your position. You chose this job. We didn’t choose you as our “customer service provider” for $1000. Have some respect, and act professional. Attitude & manners school would be of good use and upgrade. Overpriced and under-serviced.

✅ Trip Verified | This is one of the worst airlines out there. I booked flight from Toronto to Calgary, departure was with Delta and return was with Flair. Booking was done at the same time with both airlines from a third party website. Delta wrote it boldly that flight canelation comes with a fee. There was nothing during the booking process that suggested non-refundable on Flair even when I took my time to look out for it. I never book non-refundable flights. I had to cancel the flight because I found out I was supposed to book the flight to Edmonton and not Calgary. I canceled within one hour. Delta refunded my money without any charges. Flair refused to issue a refund. I flew Flair airlines to Edmonton and it was a very terrible experience and they charged for every. They are scam. I or anyone I know will never fly this airline.

✅ Trip Verified | I booked at 6:30 PM for a flight at 7:55PM, with the idea to get to the airport in 30 mins and do check in online. Didn't expect the check in online was broken and not working, contacted them on my way and the chat representative kept saying they could check me in at the airport and there system was down. I explained might be too late to do it in person. So it was when I got to the airport there was none in the counter. Of course I didn't make it to the flight. I called this morning and explained everything to the rep, and that they shouldnt sell flight tickets that were impossible to check in, and she even start screaming at me that was my fault for booking a flight with such a short time, and that not being at the airport 3 hours before the flight as my fault. They are the most sketchy airline ever. Please avoid at all costs.

✅ Trip Verified | Don't get duped, even if the ticket is cheap, they are not really a low-cost company. We took the flight from Ottawa to Calgary with no problem with bags, but the same bag with less stuff inside were refused on the way back from Calgary. I paid even tho my baggage was ok just because an inch didn't fit. Other agents let people with the same bag as myself in without paying. Disgusting customer service - they don't even have a smile on their face.

Not Verified | Our flight was delayed but the Saskatoon airport Flair representative addressed all our concerns was attentive and was very friendly.

Not Verified | Worse airline I have ever flown with. Charge for baggage checked ( expected but not $70.00) charge for carry-on $62, $5.00 for a warm bottle of water. Sold the seat I paid for to someone else, had to be moved. Flight attendants giggled and laughed through entire flight, like 10 year olds. Absolutely pathetic, will never fly Flair again.

✅ Trip Verified | Terrible service! They may advertise their ticket slightly cheaper but rest assure they are going to charge you later at every single step from your carry on to the seat. To the point that it is going to be more expensive than other airlines. In addition the customer service is terrible, everyone I’ve dealt with was rude and helpless. I flew to Toronto with Swoop and not only it was cheaper than the original price for my return flight with flair, they did not charge any extra fees and the staff were nice unlike flair. This was my second experience as a visitor to canada with flair and every time I get more disappointed. If you respect your money and time DO NOT travel with this airline! Will never buy ticket from this airline ever again.

✅ Trip Verified | On July 14, from Ottawa to Montreal, two passengers boarded the plane with 2 backpacks and a small handbag at no extra cost and without any problem but today July 23, returning to Ottawa from Winnipeg , the same two passengers with the same items (2 backpack and 1 handbag), I was charged $62 for the same items! Now 2 problems 1) Canada is a bilingual country. I can't speak English well and amazing French speaking person among Flair employees in Winnipeg. It's catastrophic. 2) why the same airline, but different rules in different cities. So why no fees on the way and yes on the way back?? And when I tried to explain in English about why no fee in Ottawa but $62 fee in Winnipeg with the same items, the manager threatened me if I keep arguing, she will charge me more!! It is a fraud to compensate for the cost of empty seats on the plane because half of the plane is without passengers and I ask you for the reimbursement of $62 that I paid for nothing! I am not happy at all with Flair and it was my first experience and I will not recommend this airline to my other friends! Le 14 juillet , de Ottawa à Montréal, deux passagers on est embarqué l’avion avec 2 sac à dos et un petit sac à main sans aucun frais supplémentaire et sans aucun problème mais aujourd’hui le 23 juillet, en revenant à Ottawa de Winnipeg, les mêmes deux passagers avec les mêmes items ( 2sac à dos et 1 sac à main) , on m’a chargé 62$ pour les mêmes items! Maintenant 2 problèmes 1) Canada , c’est un pays bilingue. Je peux pas bien parler anglais et étonnant personne francophone parmi les employés de Flair à Winnipeg!!! C’est catastrophique. 2) pourquoi le même airline , mais les différentes règles dans les différentes villes. Alors pourquoi pas de frais en allant et oui en revenant? Et quand j’ai essayé d’expliquer en anglais concernant pourquoi pas de frais à Ottawa mais 62$ de frais à Winnipeg avec les mêmes articles , la manager m’a menacé si je continue à disputer , elle va me recharger de plus !! C’est une fraude pour compenser le frais des sièges vides dans l’avion parce que la moitié de l’avion , c’est sans passagers et je vous demande le remboursement de 62$ que j’ai payé pour rien ! Je suis pas contente du tout avec Flair et c’était ma première expérience et je vais pas recommander cet airline à mes autres amis.

Not Verified | They charge me $60 for a very small suitcase it was smaller and lighter than backpack and one backpack is allowed but just because it had wheels they charged me for that and they charged me $15 to give a seat next to my daughter otherwise we had to seat separate (they do this to couples as well) and then we had 10 hours delay and we had to sleep at the airport because they issued the boarding pass and we couldn’t leave the airport and they compensated this nonsense by $10 voucher. I'll never ever fly with this stupid airline.

Not Verified | One of the worst airlines I have been. They pre-poned our afternoon 2:45pm ticket to early morning 6:30am without giving any intimation. They send only a web check-in link which doesn’t had any info of the updated flight timing. We woke up that day to find out that our flight departed early morning. When we contacted the customer care, they were initially reluctant to change and asked to contact GotoGate customer care. Really? Are they operating the flights or GotoGate? After a lot of chit-chat, they finally rebooked us for the same flight at 2:45pm which we originally booked for. Don’t even know the reason why they moved us from the flight. Clearly, they were trying to get people at higher rates at last min by cutting off some people. We did the web check-in with the latest booking but after all these, we were still confused if our latest boarding pass was valid and decided to check again at the airport. One executive told, the flight is delayed and otherwise its good. We checked with one more and she said it is on time, and the boarding pass is good. We checked with a third person and we insisted on scanning and confirming the seat no. to make sure. He was happy to scan the pass and check the seat no., and found out that we haven't checked in!! The he spent around 15 mins and helped us check-in and confirm all our seats. In the flight, when I asked for a cup of water, they said they sell only bottled items and don’t provide cups of water! Really absurd and cunning people trying to make money every way. And it was raining in Vancouver by the time we landed and we could see water drops entering through the window. No proper seating and poor aircraft! Be prepared to be vouched for each and everything for taking a flight ticket at a low price if you want to book Flair airlines! Only giving a 3 star because of the third executive as he really helped us.