Flair Airlines

✅ Trip Verified | I would not recommend this airline to anyone who is travelling for the first time to Canada, even the people in Canada should avoid. Not only did they delay the flight by 8hrs but they justified it by lying straight to my face that I had been informed about the delay the day before the flight so that they cannot pay the fine for delaying my flight. I received no such mail or message regarding the matter.

Not Verified | I've flown with Flair many times both pre- and post- covid. I've always found their cabin crews to be polite and friendly which was not always the case when I used to fly Air Canada years ago. Flair's prices are reasonable and I love the fact that they now fly out of Kitchener Waterloo so I can avoid Toronto entirely. My most recent flight was from Winnipeg to KW this past July. Excellent experience - flight arrived early. Captain Emily knows how to put her foot on the gas!

✅ Trip Verified | Delayed multiple times. If I had known this I’d pay a little more for WestJet or Air Canada. This is a waste of time and money. Will not recommend this airline to anyone. Pay a little more for another airline.

✅ Trip Verified | Huge Caution to travellers thinking about booking with Flair Airlines. When you first Google it and research flights the prices seem reasonable. You know its a budget airline so that comes with some understanding before proceeding. Then every step of the way they will nickel, dime and dollar you out of your travel budget. In the end, my trip was $56 cheaper than Air Canada. I flew Kitchener-Waterloo to Vancouver and return. The return has been a nightmare. Granted the first mistake was mine. They had zero, and when I say zero I am being generous, zero interest in assisting me. From the moment I had an issue they either used the words "against our policy", Sorry Mr. Soucie", "We can't help you". In each step of the customer service process they wanted to charge me more despite my pre-purchase of their Flex Pack to allow for contingencies. So my caution to travellers considering Flair Airlines. Just know before you hit confirm that if, in your travels, you need help, that is not the business model they follow. Their business model is cash extraction at every turn and provide little to no value for any of that payment. They have lost a customer for life and anyone I can convince. I have flown a lot for business and pleasure in my lifetime. I have had many hiccups along the way, this is the only airline of any I have flown that simply chooses not to assist its patrons in a manner that befits its competition or industry. Flair Airlines is a poor choice. Choose another airline, Flair is not a partner in your travel plans.

✅ Trip Verified | Missing our flight because they left early. We did not try and ask for any compensation. However, we asked if we could switch our flight. Returning home a day early and wanted to charged $560. After being disrespected and talked to like a child we did not follow through. At the end of the day, this airline is complete garbage, they are no cheaper than other airlines. You have to pay for carry on plus luggage The seats are smaller and the service is a complete joke.

✅ Trip Verified | Affordable, on-time travel. Flair has helped me travel to see family I couldn’t see before. I have not experienced any significant delays while travelling with flair. I am not expecting much when I travel with them. I print my boarding pass online, I show up with just my personal item, use my nexus to pass through security and then I am boarding the flight in under 30 mins from showing up to the airport. Seats are fine, service is pleasant. Haven’t tried out their inflight app much but from what I can tell it’s something for you to use. I also like the lack of complimentary service on the flight as I’d rather just buy a bottle of coke at the airport before instead of a two sip glass from legacy carriers. Thanks for the cheap flights flair!

✅ Trip Verified | I've had bad experiences with this company but this was the last straw. I purchased the TravelFlex option so I could switch the flight if need be. I was in Ontario for a family emergency and wanted to stay 2 more days. The TravelFlex option wasn't appearing in the app or when I signed in. They told me it wasn't a problem. Well it was. Couldn't get through to the airline and ended up just staying with my booked flight because of that. Then I was told that my backpack had to be checked as carry on for close to $70. I had flown to Toronto with Flair the week before and it wasn't a problem on the original flight. The attendant was rude and mumbled she was only doing her job. I told her that the Flair agent in Vancouver told me the backpack was fine the week prior and I had nothing else in it. She ignored that completely. I've had problems with them in the past but this was the last time I will ever fly with Flair. They sent a thing wanting a review of my trip so I filled it out. I have heard nothing. Terrible airline.

✅ Trip Verified | I had an incredible experience with Flair Airlines. The ticket price was fair, making it a budget-friendly choice. The crew was exceptionally nice and helpful, especially when my daughter was suffering from pressure in her ears during landing. Their service was fantastic, and they took great care of her. The plane was clean and well-maintained, adding to the overall pleasant journey. I highly recommend Flair Airlines for their excellent service and customer care.

✅ Trip Verified |  Here we go again. I think a 3 star overall is high. They charged me 78$ as personal item for a 2kg gift that I bought at the airport. It’s not about the money, but I feel robbed by this airline once again.

✅ Trip Verified | We traveled from Waterloo to Mexico prepaid and checked in prior to departure to Cancun, no issues with boarding on 7/22/23. On 7/29/23 we arrive at Cancun airport 4 hours prior to our flight departing to Waterloo (3 US citizens,1 permanent US resident). We completed online check in, paid for our baggage fee $185 Canadian and obtained our boarding passes. We were the 10th people in line. They denied my husband entry on the aircraft stating he needs an ETA visa to enter Canada. I checked the Canadian ETA website and clearly states he does not need an ETA to travel to Canada by air. The Flair supervisor refused to acknowledge what the website stated. I completed the ETA online and received an email stating he does not need an ETA and issued a refund to my credit card. The staff refused to look at the email. Told me he didn't care how we were getting home with 2 children. We were forced to by new tickets from another airline to get home the following day. We arrived home on 7/30/23 at 10pm and had to drive to Waterloo from Buffalo NY to pick my vehicle with my husband. He entered Canada with his permanent residence card no problem. The Canadian border patrol agent told us that he did not need an ETA to fly into Canada and to dispute it, we arrive home at 4am. On 7/31/23 o call flair airlines customer service. I was told they cannot compensate me because we were marked as a no show for the flight. After sending all my proof that we were not a no show they said my husband didn't have proper documentation to board which was false. I sent them his documents to review and their response was he needed an ETA. They refused to see the response I received after applying for the ETA. The rep refused to let me talk to a supervisor after 45 minutes on the phone arguing she finally put me to a supervisor who did nothing.