Flair Airlines

Not Verified | Booked our flights to Halifax two weeks in advance. Major storm in Nova Scotia caused severe flooding, power outages, roads washed out. Major disruption in around Halifax. Flight was still active however, you could go nowhere as a result of the storm. What personal risks would you be taking? Did not seem to matter one bit to the Flair Agent. Had to surrender 80% of the flight costs and receive a voucher for the balance to be used within 24 months. This disaster was not our fault however, Flair was only concerned with retaining our funds. Obviously the Federal Government continues to avoid adequate airline legislation to protect passengers. The voucher to the 20% will evaporate as we will never book with Flair in the future.

✅ Trip Verified | Poor customer service. They are eager to make money and not focused on guest relations. Almost trick you to pay for extra luggage, seat and etc. Rude agents and not helpful at all.

Not Verified | Horrible nightmare to deal with. The flight F8857 on Sunday was canceled last minute and automatically re-booked to the next Friday, no way I could wait another 5 days so I was forced to book with westjet the same night for 5x the price. The email from flair says if this change doesn't work please re-book or cancel with a link provided, the correct reference number doesn't work and they said it has already been re-booked, which I know because it was done automatically. I'm directed to a useless chat bot. The support line cue is full and they just drop the call. Waited 3 hours with the online booking agent, they initiate a refund process still waiting days later. Flair still shows online the booking as active, it gives an option to cancel but would charge me more money to cancel than the tickets cost. Worst airline, full stop. You are not getting a deal, you are gambling.

Not Verified | They get you with their cheap ticket prices but then you have to pay for any and every thing else you might need! And for a way higher rate than any other airlines. Our flight was late 40 mins also! If your personal item or carry on bag is even 1/2 " too big, they make you pay for it at the gate! Just a horrible experience all together.

✅ Trip Verified | Horrible customer service, they told me to get a cabin bag as a personal item bag, but I had a doubt and got a duffel bag which didn’t fit in their scale but it was less than 7kgs, and that’s what customer service team told me, that it doesn’t matter what kind of a bag you get but it should be upto 7 kgs which I made sure and my bag’s weight was 5.5kgs. At the time of check in they charged me $80 by saying that my duffel bag will be considered as a carry on bag, this is so frustrating that’s I had to pay for my personal item. And also at the time of check in the guy from flair airlines told me that you should check it online instead on calling at the customer service, why the hell you would even have a customer service if they can’t give me any kind of services.

Not Verified | Never ever fly Flair! Their tickets may be cheap but they are absolutely horrible at customer service! My mom came to visit, and as she is older with medical issues, she booked wheelchair assistance both ways. It took them 2 hours to get her from the plane to the baggage area when she arrived! And she ended walking part of the way because she was tired of waiting for the assistance! She was in the airport longer than she was in the air! Then going back, she checked in online, made it to check her bag in the appropriate time frame, but because again Flair did not take care of her wheelchair assistance properly, she actually missed her flight. Do you think they would even apologize or offer a rebook? Nope! But they sent her luggage on the plane! So after no help from any Flair/Pearson employee, we were able to get her on a later flight that day with Air Canada, who were absolutely amazing. She flew out from Billy Bishop and what a wonderful experience it was for her! Now Flair doesn't know where her luggage is and she has to wait until Thursday to get any help from them. I can't believe they were so rude and harsh to a 75yr old woman! I don't care about the price difference, I will only fly Air Canada out of Billy Bishop Airport! Flair Airlines and Pearson Airport are the most unaccommodating, rude and ignorant group I have ever heard of. All they do is blame the passengers or each other and do not take responsibility for their own actions!

✅ Trip Verified | I have been flying with Flair Air in the last months, on 2 out of 4 times they have changed my prepaid seat without any advice. I have a medical condition and even if I wouldn’t have it, they need to respect the seat that you paid for and no change for another of lowest price without a logic reason.

Not Verified | Very disappointed, trying to get home to a family emergency but all three of us have to pay 160 dollars just to change our time. What's the point in having insurance if you can't use it for emergencies.

✅ Trip Verified | I flew from Halifax to Montreal and then back 10 days later. The ticket price was ok but not super cheap as I had a carry-on and a checked bag (comparable with Porter). I had booked Flair because the timing of the flights was perfectly suited to my plans.The flight up was actually fine, so I was relieved. Sadly the trip back, on July 1, Canada day weekend, was a disaster. The flight was supposed to be Sat. at 7:10 pm. It was delayed to 8:00 pm then 9:00 pm then 12:25. I misunderstood the 12:25 to be just after midnight, then around 10pm I realized that it meant noon the next day. I didn't actually stay at the departure gate but was checking in periodically, I never saw a Flair employee nor was there an announcement, although I gather that somebody showed up briefly and announced the cancellation, then vanished. I had to ask Air Canada staff for help a couple of times- they did their best, but, of course, they didn't know what Flair was up to. I tried to find a hotel but there were no rooms anywhere, literally (called about 20), so I slept on the airport floor. I had also tried to get a seat on another airline but nothing was available. The next day, the flight was delayed again to 2:00 pm then 2:20 but we did finally get to Halifax. Saturday evening, when I needed information, no SMS updates came, for some reason they did start again on Sunday. Overall, though the staff is nice enough, though not very competent, and the planes are ok, I would only ever use Flair as the very very last resort (no buses or trains or real airlines available, for example.

✅ Trip Verified | Very good. Very happy with everything. The app is easy to use for checking. Honestly, I was worried because of the reviews I read online but everything went very well.