easyJet

✅ Trip Verified | Worst experience ever. Since when easyJet reduced the size of the bags that we can bring on the plane, seems that the only objective of the people that are working on the on-boarding, is to make money! Shame on you, especially the operators at Napoli airport.

✅ Trip Verified | Flight EJU7628 FNC-LIS was originally scheduled to leave at 22:00 on 02.06.2023 but was considerably delayed until 00:00 on 03.06.2023. The boarding staff at Funchal then informed that the flight had been cancelled. All passengers had already shown their boarding card and identification document. The boarding staff did not give any reason for the cancellation, only that they had just been informed. easyJet did not volunteer to send any messages during this hiatus. Legitimately outraged passengers shouted insults and kicked the easyJet queue separators. easyJet had a crew strike scheduled for 03.06.2023 from 00:00 but claims the "delay" [cancellation], was due to problems with the control tower, which is highly dubious because the TAP, Ryanair and SATA flights landed after the easyJet plane from Lisbon at 23:10 on 02.06.2023, without any disruptions. It was reported that easyJet had been transferring planes from European bases to Portugal with non-Portuguese crew, this combined with the strike in Portugal I believe was the real reason for the cancelation or delay, so the crew exceeded flight times. Despite appearing on the movement panel of Funchal airport as a cancelled flight, having in my possession and that I attach, photo with date and time watermark, besides the visible time on the panel itself, that the flight was cancelled. At this moment, abandoned at Funchal airport, I am forced to rebook a flight to Lisbon as soon as possible, which cost me an extra expense, inherent to easyJet's lack of professionalism, of 312.99 euros. Everything lead me to believe, with no room for doubt, that the flight was cancelled. Only at 01:30 of 03.06.2023, when I had already been forced to reschedule my trip due to easyJet's total lack of diligence, does easyJet send an SMS that the flight was rescheduled for 12:00 of 03.06.2023, 14 hours after the scheduled and original departure of the flight. easyJet did not provide the possibility to accept or refuse the rerouting, they only changed the booking and checked in by myself, without any consent, whether I accepted the new flight, wanted a cash or voucher refund. Under the terms of Articles 6 and 7 of Regulation (EC) No 261/2004, of 11 February 2004, I am entitled to compensation for the 14-hour delay I suffered - if it is not correctly considered that this was an effective cancellation - to the value of at least 250.00 euros plus the expenses incurred with the need to rebook on the nearest flight (312.99 euros), since easyJet had not informed passengers until 1.30 am on 3 June 2023. This makes a minimum total of €562.99, which I will never give up. Beware of this company.

Not Verified | If you want to travel to EU from London, I'd suggest you use any other company. I flew to Naples on the 3/06/23. The flight landed in a different airport from what it should have been - we were informed halfway through the flight that we had missed NAP closing time by 6 minutes, and had to land in Milan (800km away) instead. Surely, EasyJet would have checked with Naples airport that we were ok to land at the ETA to authorise departure. I'm sure that, where there's a risk of missing closing time by 6 mins as we were told, the considerate & reasonable thing to do would be to cancel the flight. I have reasons to believe that this was not done so that the incident could be marked as "exceptional circumstances", so that EasyJet could get away with not refunding passengers as per its refund policy. So either the staff was so naïve as to not consider that flights can miss closing time by 6 mins, or this was deliberate fraudulent behaviour. Either way, it was unacceptable. EasyJet kept us waiting 5 hours at the airport, before boarding us and only then diverting our plane. We were also promised that EasyJet would provide accommodation and alternative transport, only to find out after 2 hours' wait that no, this would not be provided and we would have to think for ourselves. I was going to Naples to attend a wedding, which I missed. I cannot think of anything that would repay me not only of the financial cost, but also the time waste (the whole trip took me 21 h), and the psychological stress the company has deliberately inflicted on me. It is appalling to see a company preferring the petty value of my £300 ticket to a longer-run customer satisfaction and good publicity.

Not Verified | They canceled my Stansted to Belfast flight, they offered no assistance at all, they handed out a leaflet and left us abandoned. They told us there were no flights for 4 days and its tough. they have canceled or delayed in excess of 12 hours 3 our of the last 4 flights I have been on. They did not highlight the changes in my bookings part of their app. they sent a single email to inform me of the changes. of the changed times of flights half of them were no longer any good to me. I could not amend the flights in the app or my bookings in the website. When I called them to change the flights to times that did work I had to queue for 22 mins to speak to someone, when I did speak to the man he told me he could not change the flights as his system "the tools I am using are not working you will have to call back". I then queued again for 35 mins to get through to someone who then put me on hold for a further 7 mins. she told me I could only change a single flight and then I would have to call back. easyJet sent me a single email changing 12 flights and then didn't allow me to amend to flights that worked for me without 12 queues of up to 35 mins. Eventually they told me I was not entitled to change the flights because they changed the flight by less than 3 hours. I had to pay not only the fare difference but also the change fee making booking a new flight cheaper than changing the flight.

Not Verified | We flew with the family from vacation. Departure should be at 23.10. Check-in for the flight began at 22.10. Departure was postponed for 1 hour. As a result, about 1 am the flight was canceled. The pilots could not fly. No one explained how we could fly away. We settled in a hotel at about 4 am. Then another hour and a half, my son and daughter-in-law on the phone figured out how we could fly away.

✅ Trip Verified | Delays, delays, delays. Always when I use easyJet, the flight is delayed. Now delay 1 hr sitting in the aircraft and don t know how long yet to wait for departure! Late boarding- actually started later then scheduled time etc. Horrible company.

✅ Trip Verified | Paid 53 euros to alter my flight due to an announced cabin crew strike in Portugal affecting the day I would originally fly. I have to be in Lisbon on that day since I have a flight connection. They then cancelled all flights for which the strike is due and gave the opportunity to affected passengers to freely reschedule their flights, get an reimbursment or a voucher. In my case, they don't think I should have my 53 euros back on top of 66,99 euros for the original flight, because, as per theirs 'expense claim' reason for not paying: 'The transport claimed is private arrangement as you made changes to your flight yourself so we will not be able to reimburse your claim for transport.' It is not a private arrangement, was booked through their website, for another one of their flights, on a day where the Portuguese cabin crew strike is not happening. It only happened because their cabin crew announced a strike in Portugal. I had problems before with them during the pandemic. They are not trustworthy, other low costs work much better than them.

✅ Trip Verified | EasyJet is a solid reliable airline in Europe as long as you follow their rules. The app is the best APP I’ve utilised, making flight changes simple. The airport experience is automated as much as is possible, but staff are around to assist and ensure you follow EasyJets rules on bags, sizes and boarding. Boarding is simple with 2 queues, one queue for those who pre-booked a large cabin bag, and a second queue for those who only have a small rucksack/handbag. The flight experience is comfortable and predictable, the crew are polite. The food available to purchase is excellent. Bags arrived quickly. Overall this is a low cost airline, but well organised and rules it clearly presents during the booking process. For cheap point to point in Europe it’s excellent. I would always strongly advise downloading the app as any flight disruption is best managed using the app.

✅ Trip Verified | Easyjet is the worst airline ever, flight EZY6582 16/05/23 from Rijeka to London Gatwick was canceled after checking in and waiting for the plane at the gate. It is not possible to get information about accommodation or alternative flights for that day, another flight after 4 days was offered - it sounds like a mockery. I do not recommend EasyJet to anyone and avoid this airline if you can.

Not Verified | Truly the worst airline I have used and I have used plenty of bad ones but this was by far the worst experience I have had in all my years of flying. We were at the airport since 9:30am as we were meant to fly at 11:30am. Just after going through security we were told there was a 1hr delay on the flight tracker. By 3pm we were still waiting with no updates or anything only the flight tracker. Finally the plane lands around 3:30pm and we were able to speak with someone but we were told no flight till 10pm now so have to leave security area. We waited etc 10pm comes and goes now flight saying is delayed till 1am. At about 11pm 1 person comes and tells us flight is now canceled due to staff having finished their flight hours. They made us wait all morning, evening and part o the night before we were told flight was cancelled. I was calling customer service as there were no easyjet representatives, they had no clue what was happening, when we finally spoke to someone at the airport they didn't have a clue either if were even were going to fly the next day or anything. No communication with passengers, no proper updates on what was happening. They had 1 poor representative trying to sort hotels out for over almost 200 passengers. It was just a complete shambles and an utter mess. Will never in my life be flying with such an incompetent airline.