easyJet

Not Verified | I flew from Belfast city to Gatwick. I claimed my luggage and exit customs but I found out that I left my mobile in the seat pocket of the airplane. I tried to get back but staff informed me that I’m not allowed to do so and I need to go to EasyJet office in departure and they will be able to assist me I went there and I spoke to a manager on bag drop north. I explained the issue and I told her that my phone is very important to navigate in London and to use apple pay, she gave me a QR code that I need to scan and follow the link fill up the information. I said that I do not have my phone to do so and I left it in the airplane and I asked her if she can be able to contact the crew and go to my seat which was 8B and they will find there. She replied by no and I she can only follow policy and I have to go on the website and complete the online form. I again said to her that i can't do so as I don’t have access to my device, she ignored my request and turned her back talking to another staff member. I again asked of there anything she can do to help and she said will inform the dispatcher and at the end of the day when they clean the aircraft or if someone handed it over and they found it they will contact me and let me know. She was very rude and disrespectful. I was walking out there and one of the staff Andrei asked what the issue so I explained the matter, he promptly used his walkie talkie and contacted the crew member and located the phone and they asked us to come and collect it which he guided me and I got my phone back and complete my trip happy.

✅ Trip Verified | Flew Amsterdam to Belfast International on Easyjet EZY3052 and I found the overall experience to be very good. There was a slight delay in take off due to ATC, however not a a major issue. The onboard cabin crew lead by Clark were excellent and very customer oriented. Great flight on Easyjet.

✅ Trip Verified | Recent experience with EasyJet at Gatwick Airport was incredibly disappointing and frustrating. Although our travel package included carry-on luggage, we were unexpectedly told we had to pay extra due to their confusing two-size policy for carry-ons. The staff immediately pressured us with the threat of missing our flight unless we paid, which felt unfair and unnecessarily stressful. This approach is misleading, unethical, and should be illegal. It’s clear that squeezing out extra fees is a higher priority than delivering honest customer service. I would recommend paying a bit more with a different airline to avoid these kinds of hidden charges and high-pressure tactics.

✅ Trip Verified | I have had a very bad experience with Easyjet so far. The cleanliness of the plane was very bad. There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me. I sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer. It's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you.

✅ Trip Verified | My first time flying easyJet, and I had a good experience! Both flights were on-time, the planes were clean and comfortable, and the crew were friendly and professional. A relatively short hop between London and Sicily. The Captains were good at keeping us informed of progress. I ordered some drinks on board, but no food. Perfectly adequate and I would definitely consider them in the future if the price and route are right!

Not Verified | Just to say that easyJet have gone down in my estimation and here is why. The seat room for even a 5ft 4 teeny like me is visibly smaller that I recall from just a few years back. The seats from people in front every time they move, moves with them, and is more flimsy. Not something you want to see on an aircraft really. The staff (and this is the best bit) spoke so fast over the microphone that you couldn't understand a word they were saying and this on the flight back to London included the CAPTAIN! he spoke so fast, he sounded rushed. His words all jumbled into one bumbling garble of rubbish. Not a good experience. Then at the end of the flight you have easyJet trying to give away £60 vouchers to come back, no wonder you need to bribe people when your captain can't even speak properly. Years ago staff were way way more professional, speaking calmly, clearly and with intent and focus. Then even though we landed on time the steps crew to get us off the plane were 10 minutes late.

✅ Trip Verified | In May of this year, a friend of mine was flying from Portugal to Madrid. At the last moment, EasyJet cancelled the flight, forcing my friend to cover all expenses for transport, accommodation, and a new flight. That night, EasyJet's staff assured her that all expenses would be reimbursed as soon as possible. After a month of claims processing, in June, EasyJet finally agreed to refund the total amount of €485. Unfortunately, we are now at the end of September, and EasyJet has failed to follow through on their promise. At one point, they informed my friend that they couldn’t process the payment because she didn't live in Europe. I stepped in to help and offered my account in Austria to facilitate the transfer. In August, after more than 50 emails and multiple phone calls, EasyJet contacted me asking for my account details. After several attempts, they were unable to process the payment and offered to use the Remitly platform instead. To my surprise, instead of paying the owed amount, they charged my account for the same amount they were supposed to pay! That same day, they claimed this was a mistake, assured me the transaction would be cancelled, and that I would have the funds in my account within days. It’s now been over a month, and not only have they failed to return the money they wrongly withdrew, but they also haven’t processed the original refund, leaving a total debt of €970! People need to be aware of how EasyJet operates to avoid being scammed. If they promise you a refund, know that they will do everything possible to avoid paying. And if they suggest using a payment platform like Remitly, be on high alert—it’s just another trick! It’s disgraceful that a European company behaves this way, blatantly deceiving its customers. Multiple claims have already been filed in the UK, where this company is based, as well as with consumer protection offices in Portugal and Austria. We hope these institutions will intervene and force EasyJet to pay, as it’s clear the company itself has no intention of doing so. BEWARE OF EASYJET! DO NOT GET SCAMMED!

✅ Trip Verified | I booked this flight several months ahead of the departure. I had a very early check-in and as such stayed in the airport over night. The check-in was very easy to do and I found the boarding process efficient. The cabin crew appeared to have good language skills. Although this was short flight, the staff worked hard and at that time of the morning, many passengers bought snacks and drinks. The flight departed promptly and arrived on time too. I found the fare quite expensive actually and will in future use a different carrier on the route. Overall, on this occasion, Easyjet performed well.

✅ Trip Verified | Onboard service is fine but the bean counters at head office are destroying the reputation of this airline. The flight was delayed 5 hours due to 'technical issues' with the aircraft but easyJet have refused to honour statutory compensation. This is really poor and my trust in the airline has been broken due to their lack of regard for the rules and lack of respect for the customer.

✅ Trip Verified | Horrible people and horrible service. The amount of frustration I experienced trying to talk to them is hard to describe, they try to make more money off you every step of the way. Staff are rude and unhelpful. Spend a few more euros and go with an airline that values customers.