easyJet

✅ Trip Verified | An excellent short flight, with great onboard service from a friendly & attentive cabin crew. Leg room was ok and the seats were comfortable enough for a short flight. Overall a good experience and good value.

✅ Trip Verified | Sat 7th Dec we sat in departure lounge for 4 hrs with no information from 6pm. Eventually we board @ 11pm and told we are being diverted to Madrid to change crews. A hour later we are told we are being booked into a hotel in Madrid for the night and flying home in the morning. Then the story changed to the hotel has been cancelled and were booking you into a hotel in Gran Canaria, go collect your luggage and meet us. At 12.45 a EasyJet rep told us " we cant get you a hotel, goodnight and check your app for your rearranged flight home. We watched the staff leave for there booked accommodation. Unable to find a bed we ended up on a beach for the night. Our rearranged flight was originally for 16.00 but left at 17.25. After numerous apologies from the captain we was offered a free tea/coffee or water as a good will gesture but they had no food left as the plane wasn't restocked. Landed 22hrs later. The biggest disgrace is they have denied compensation and blamed air traffic control /extraordinary circumstances (£520pp) Yet two of us have had different excuses I have ATC report confirming they are not being honest I have ATC report showing every flight landing that evening into Gatwick except only one cancelled was ours, including 14 Easyjet flights yet they said it was passenger safety. Easyjet are a disgrace.

✅ Trip Verified | Delay on flight back to Nice for about 2:30 hours however their aircraft was there, keeping the frustrated passengers in gate without anything to offer and responding nothing and most interesting was sending an email to review their service, whatever I was selecting a reply was coming to me to verify that, you rated the airline 5/5 please confirm that. I don’t know was it on purpose to earn only good reviews or not

✅ Trip Verified | Buyer beware. Our flight left over an hour late as EasyJet hadn’t procured a pilot. Then towards the end of the flight, due to a fault in their aircraft, EasyJet redirected us from Porto (our destination) to Madrid. They held us on the tarmac for over 3 hours, with no food. The head steward was unable to give us any updates, and when passengers complained and asked to be let off the plane, they were threatened with arrest. Eventually, over 5 hours after we’d been due to land, we were given a choice: EasyJet could return us to London, but couldn’t guarantee any available flights to Porto in the near future. Or we could get off in Spain and make our own way. So for those of us who needed to be in Portugal on time, we had no choice. We were left stranded in the wrong country after midnight. The airport is closed at night, which EasyJet did not tell us, so everything was shut and all nearby hotels were fully booked. As such we had to pull an all-nighter, staying on the cold floor of the check-in area with the city’s homeless, until the airport re-opened and we could board an early onward flight via – of course – a different, more reliable airline. You’d think that after this EasyJet would try to put things right. But like the most immoral of companies, they’ve just delayed the claim, denied having any responsibility, and tried to defend themselves by claiming it was force majeure (i.e. a weather event beyond their control). This is nonsense: every single other flight to Porto landed just fine that day, including flights using the same line of aircraft landing within as little as one minute of our attempt. And their only “evidence” of force majeure turned out to be an internal report they’d made up themselves. So I’ve had to take the matter all the way to my MP and Aviation ADR. Utterly reprehensible behaviour by EasyJet.

Not Verified | I flew from Belfast city to Gatwick. I claimed my luggage and exit customs but I found out that I left my mobile in the seat pocket of the airplane. I tried to get back but staff informed me that I’m not allowed to do so and I need to go to EasyJet office in departure and they will be able to assist me I went there and I spoke to a manager on bag drop north. I explained the issue and I told her that my phone is very important to navigate in London and to use apple pay, she gave me a QR code that I need to scan and follow the link fill up the information. I said that I do not have my phone to do so and I left it in the airplane and I asked her if she can be able to contact the crew and go to my seat which was 8B and they will find there. She replied by no and I she can only follow policy and I have to go on the website and complete the online form. I again said to her that i can't do so as I don’t have access to my device, she ignored my request and turned her back talking to another staff member. I again asked of there anything she can do to help and she said will inform the dispatcher and at the end of the day when they clean the aircraft or if someone handed it over and they found it they will contact me and let me know. She was very rude and disrespectful. I was walking out there and one of the staff Andrei asked what the issue so I explained the matter, he promptly used his walkie talkie and contacted the crew member and located the phone and they asked us to come and collect it which he guided me and I got my phone back and complete my trip happy.

✅ Trip Verified | Flew Amsterdam to Belfast International on Easyjet EZY3052 and I found the overall experience to be very good. There was a slight delay in take off due to ATC, however not a a major issue. The onboard cabin crew lead by Clark were excellent and very customer oriented. Great flight on Easyjet.

✅ Trip Verified | Recent experience with EasyJet at Gatwick Airport was incredibly disappointing and frustrating. Although our travel package included carry-on luggage, we were unexpectedly told we had to pay extra due to their confusing two-size policy for carry-ons. The staff immediately pressured us with the threat of missing our flight unless we paid, which felt unfair and unnecessarily stressful. This approach is misleading, unethical, and should be illegal. It’s clear that squeezing out extra fees is a higher priority than delivering honest customer service. I would recommend paying a bit more with a different airline to avoid these kinds of hidden charges and high-pressure tactics.

✅ Trip Verified | I have had a very bad experience with Easyjet so far. The cleanliness of the plane was very bad. There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me. I sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer. It's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you.

✅ Trip Verified | My first time flying easyJet, and I had a good experience! Both flights were on-time, the planes were clean and comfortable, and the crew were friendly and professional. A relatively short hop between London and Sicily. The Captains were good at keeping us informed of progress. I ordered some drinks on board, but no food. Perfectly adequate and I would definitely consider them in the future if the price and route are right!

Not Verified | Just to say that easyJet have gone down in my estimation and here is why. The seat room for even a 5ft 4 teeny like me is visibly smaller that I recall from just a few years back. The seats from people in front every time they move, moves with them, and is more flimsy. Not something you want to see on an aircraft really. The staff (and this is the best bit) spoke so fast over the microphone that you couldn't understand a word they were saying and this on the flight back to London included the CAPTAIN! he spoke so fast, he sounded rushed. His words all jumbled into one bumbling garble of rubbish. Not a good experience. Then at the end of the flight you have easyJet trying to give away £60 vouchers to come back, no wonder you need to bribe people when your captain can't even speak properly. Years ago staff were way way more professional, speaking calmly, clearly and with intent and focus. Then even though we landed on time the steps crew to get us off the plane were 10 minutes late.