easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1497 reviews
5/10
3 star Skytrax Rating
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1/10

“Horrible experience”

(United Kingdom)

Trip Verified | Horrible experience, I will never book with them again. Very unprofessional and incompatible staff. This company is only interested to take money from people. I highly recommend to avoid flying with this company if possible, their services are absolutely below minimum.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdinburgh to Bodrum
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"extremely pleasant staff"

(France)

Trip Verified | Differently from previous flight boarding process was stressless. Once again extremely pleasant staff. Two pax decided to deboard, for private reasons. Staff reacted quickly and flight was not delayed thanks to their ability to deal with their hand and registered luggage.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePorto to Nice
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"choked by the repeated announcements"

(France)

Trip Verified | Perfect check-in, with no stress. Boarding on the other hand was rather disorganized, as after checking our boarding passes, we were parked in a too small room, not fitted for so many passengers, and only a couple of seats. Plane extremely clean with an extreme friendly staff. Even not a free cup of water was offered. But I was choked by the repeated announcements on selling alcoholic drinks at cheap price. Disembarking in Porto under strong rain, no finger, no bus, not even a protected ladder. We arrived completely wet at terminal after a 200 meters walk.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNice to Porto
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"a disinterested lazy crew"

(United Kingdom)

Not Verified | I normally only leave a review if I have something positive to say. On this flight there is no positive except being transported from AYT to EDI. I honestly can't remember the last time I was on a flight with such a disinterested lazy crew. They did one service after take off at break neck speed then disappeared. Apparently they were having dinner! How long it takes to have a ping dinner and a coffee appears to be at least 2hrs 30mins. They were visible individually when they took it in turns to make the long journey from the aft galley to the front galley only to sit down and read a book. Their attitude was quite unbelievable. If I had to base EZY on this flight alone I'd never step foot on one of their aircraft again. Not that they'd be bothered given their management don't appear to take any comments onboard.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAntalya to Edinburgh
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"easyJet failed to reimburse me"

(United Kingdom)

Not Verified | easyJet failed to reimburse me so I paid for baggage twice! easyJet should be ashamed of themselves. Happy to pocket customers money for their mistakes. You may think that £60 doesn't matter for being duped into paying for an extra bag through your faulty app, however my one way flight (including baggage) came to approx £270 so an additional payment of £60 through the app equates to a 20% overpayment into your pocket. But the principal stands. I'm a frequent traveller and use many airline apps. And that's why I know what you are doing is wrong. After taking the time to raise this issue with easyJet, twice, and after easyJet failed to reimburse me, I'm going to take it upon myself to try and raise awareness because there certainly is an integrity issue on your part.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePaphos to Aberdeen
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"forced to pay extra 48 euro"

(Portugal)

Trip Verified | EasyJet is not easy to Travel. I am non EU citizen living in Europe since 7-8 years. Travelled with few more airlines inside Europe. EasyJet was not easy this time. My boarding, passport and visa permit was taken long time to verify and they find the reason on my hand carry to not let pass. Was forced to pay extra 48 euro due to the wheel of the carry the size was not fitted according to their requirements. While I was inside the plane and saw similar types of hand carry and surprisingly was allowed without extra fee.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Lisbon
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“so many people are stopped”

(South Africa)

Trip Verified | The cabin bag size check at the boarding gate is smaller than the requirements stated on the website, so many people are stopped and made to pay for bags that are supposedly therefore too big! I always carry and tape measure and measured the box, 2cm smaller all round!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Glasgow
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"altogether somehow OK"

(Denmark)

Trip Verified |   Paris to Milano 4th April 2024 on a newish A320. Ticket not cheap. EasyJet has very restrictive luggage requirements, particular the minuscules dimensions permitted. In CDG Airport, the Terminal D is quite remote; it took me an hour to get there properly from T1, including busses, several passport, BP, and security checks, makes transit in Paris a hassle. Requirements for EasyJet to board early and check in baggage VERY early is, unnecessarily, very strict and scares people to waste a lot of time by being in gate area by far too early. Flight was delayed 1 hour. Information provided was sparse and unclear. Delays of ½ to 1 hour is more common on this route by easyJet. Onboard staff professional, announcements were good, provided by a Danish pilot called Andersen. Seats are bolstered, good, but can’t recline. Catering onboard expensive. But altogether somehow OK. Will not refuse to fly Easyjet again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis CDG to Milan
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"greedy extra charges for hand baggage"

(Cyprus)

Trip Verified | Clean Aircraft, comfortable seats, superb flight attendants. The flying experience was excellent and the service was friendly and cordial. Cabin Crew was excellent in their appearance and duties. The updates from the Pilot and First Officer were frequent and helpful. The bag drop process was automated at LGW, but through a sultry human agent at LCA. In LGW during boarding a member of the ground staff immediately took out the POS machine to charge &48 per cabin bag, even though it did conform to their tight frame contraption. So without checking the bags, she tried to grab £48 per passenger. I think that easyJet has to look into this. In the end we were not charged as our bags did fit within their strict frame. Apart from their greedy extra charges for hand baggage attempt, I would say that easyJet is very very good. Two flights in March 2024 LCA-LGW and LGW-LCA in A320s with winglets (G-EJCV and G-EJCR) Will fly with easyJet again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLarnaca to Gatwick
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Horrible experience"

(Portugal)

Trip Verified | Horrible experience. We were forced to pay 48 pounds each for the backpacks which, surprisingly, had come perfectly packed on the outbound flight to Edinburgh. The height of ridiculousness was on the plane, after paying because the backpack supposedly didn't fit under the seat, the flight attendant told me that I had to put it under the seat and I couldn't use the cabin. When asked why I had to pay, I couldn't answer. A shame and an abuse to go get money at no cost. Experiência horrível. Fomos obrigados a pagar 48 libras cada pelas mochilas que, pasme-se, tinham vindo perfeitamente acondicionadas no voo de ida para Edimburgo. O cúmulo do ridículo foi dentro do avião, depois de pagar porque supostamente a mochila não cabia debaixo do assento, a comissária de bordo me dizer que a tinha que pôr debaixo do assento e não podia usar a cabine. Quando questionada sobre o porquê de ter tido que pagar, não me soube responder. Uma vergonha e um abuso para irem buscar dinheiro a custa de nada.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdinburgh to Madrid
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no