easyJet

✅ Trip Verified | The customer service on this airline is disgusting, me and my girlfriend was due to fly today from Gatwick to Larnaca, to get to the airport and all the way to boarding to be told the flight is cancelled with no explanation. There was no staff to explain where to go or what's going on then when we saw an easyjet employee walking past baggage claim we asked what to do to then be told to just go home and ring customer service. During this time we checked other flights and easyjet had nothing till 3 days later that was a 12 hour flight so we booked wizz air to fly the next day, After spending 90 minutes on hold and finally getting through to the most unhelpful employee they must of had in the department I asked them where I send this bill from the new flights to which was £639, I was then told we was not entitled to any compensation not even for our troubles. I just want to add all other airlines were flying out of Gatwick no problems so this was clearly an easyjet issue. This is a 2nd class airline with under trained staff that only care about taking your money, we normally always fly with these and there are always delays but we normally make it to our destination, but as of today we won't be using them ever again.

Not Verified | This airline is a complete shambles! We arrived at the airport, our flight was delayed for 30 mins, We then boarded the plane, when we were all seated the captain mentioned there would be a short delay, due to the tyre needing looked at (which we now know this was just the excuse for not having enough staff for our flight). We sat in the plane for another hour then the captain came back with the real reason why we hadn't moved - we are waiting on new cabin crew coming to the plane and we can't find them! They're in the airport somewhere so please bear with us! Really professional. After 3 hours of sitting on the plane we were then informed that they have found the cabin crew. Cabin crew entered the plane to applause from everyone, however this little bit of joy was not too last. After 5 hours we taxied getting ready for take off then the plane engines stopped and we were informed that our flight was being cancelled! We were then taken from the plane and led through everyone that were awaiting to board other flights like refugees it was embarrassing, when we got to the Swiss port info desk we were then told that easyjet do not have an information desk at the airport anymore, so there was no easyjet rep to explain anything! We were then led to the luggage retrieval belt to wait on our luggage which took a further 2 hours to come out, whilst waiting I noticed young children crying and elderly people so tired and stressed out lying in corners deflated. We were informed by the easyjet app that our whole holiday had been cancelled and we can apply for a full refund (which I'm still awaiting on) and we could claim for compensation. This is were the plot thickens. We got home after 12 hours of stress the next morning I filled in a claim for compensation only to be told a day later that we our not entitled to any because the plane was grounded due to damage on the tyre! Well if that was the case why leave us on damaged plane for 5 hours? This is easyjets legal loophole to get away without paying out compensation claims. I sincerely hope they go bust because in my opinion this company are just about greed, making as much money as they possibly can without a thought of the stress and anxiety that they put hard working families that have promised their kids a great holiday only to have that dream shattered. Easyjet you are a disgrace and I hope that someone/group challenge these unscrupulous people in court.

✅ Trip Verified | It’s a horrible airline. 4 hours before departure they delayed flight and when I was already at airport they cancelled flight. And only one that can offer you its refund. It’s specially helpful when you lost booking on hotel and need to figure out how to get to destination by yourself and buy overpriced tickets!

Not Verified | Very poor service. I have had to use multiple times due to being the only option on a particular route but every time my flights have been heavily delayed or cancelled. Due to staffing issues but they lie and blame other factors to avoid paying compensation. No support when flights get cancelled, very poor quality airline. Completely unreliable and with flight cancellations, you'll likely be stuck with no solution and no one to help. Pay a little extra and fly with a different airline or use another airport, it's worth every penny avoiding. Most recent experience, flight cancelled while at the airport after multiple delays (this is the 3rd time of this happening in the space of a few months) with zero support or help, stuck for days trying to travel.

✅ Trip Verified | easyJet left us stranded abroad twice with no money, food, clothing, hotel or way home. They turned off all methods of communication, didn’t answer phone lines and put the phone down on customers. They have no staff in the airports and will tell you to pay for your own expenses and claim back, which they will then deny. They have cost us thousands and haven’t been in touch with us at all. They’ve even blocked our social media comments. We were supposed to return to the U.K. on the 23rd from Croatia, and so we headed to the airport for our flight from Split to Manchester. We sat for hours in the airport, and noted delay after delay. During the delays, we received no updates from staff, only learning of delays from the easyJet app by checking manually and we were given no food or water. It’s suggested that you should receive vouchers for the delay, but we never did and it would have gotten you a quarter of a bag of the cheapest chocolate from there anyway. Duty free was incredibly expensive and limited, as were the facilities. We sat there for hours and after lots of delays with no communication, easyJet cancelled the flight without notifying us and left everyone stranded in the airport with no help or guidance. The flight appeared as cancelled 40 minutes before the staff decided to make a tannoy announcement. You were left to rebook the flights through the EJ app; there were none for days and they booked up quickly so our group had to split and take whatever was available, paying for the hotel and other costs out of our pocket. The next direct flights weren’t for days, and the other flights were all connecting ones to various places across Europe (Amsterdam, Milan, Rome) etc and not only were they with huge layovers, there were not enough seats on any of them, and also experienced the problem of being during the following days. Our smaller group had taken the Croatia to Milan connecting flight option, as we had group members with limited medication and health issues which we decided were the most important people to get to the U.K. earlier. We were unhappy with all the travelling time but it was the fastest option back into the U.K and we would have been trapped abroad for weeks otherwise, rather than days, so we were left with little choice. As there was no contact from easyJet and the staff were unhelpful, we also had to find a hotel at 11:30pm at night and then also find a way to get to it. Due to the timings, we had no food or water, and no breakfast but due to the dwindling amount of supplies and money we had on us, we had to keep our morning flight to Milan without being able to access any clean clothing or supplies. We did contact our travel insurance but as it was nearly midnight they were closed, and the next day they were completely unhelpful too as they state it is an issue for easyJet to resolve first, so they cannot and would not help. We went through the airport as normal the next day, and boarded our flight. We were told our flight was full, and therefore only 4 of us out of our group of 8 managed to make it on this flight.

✅ Trip Verified | A professional disgrace. Blatantly mislead paying customers. Ground staff are oblivious to the term customer service. Delay after delay. No explanation, no apology, just live with.

✅ Trip Verified | Delay of minimum 1 hour and 30 minutes. When I did the flight from London Gatwick to Cagliari, another hour and an half delay. Last month I flew from Gibraltar to London Gatwick. It was canceled in the last minute. I check on Facebook group and it seems it is quite common on EasyJet this year. They are using always the same excuse. 'Poor weather condition'. It is a cheap excuse really and an investigation should be opened against the. I wouldn't want to use EasyJet anymore nor wouldn't recommend it so far

Not Verified | I've flown with easyjet a few times before, and never had any problems. Not on 1st June though. At least they told me via the app that my flight had been delayed from 18.00 to 20.50. albeit I'd already set off for the airport. Spent nearly 5 hours in Manchester Airport. Never a pleasant experience, but 5 hours! Apologies from the staff at the gate and on the plane, but no mention of compensation, refreshments etc. Landed at Venice Airport too late for my courtesy shuttle bus or for public transport, and had to get a taxi to my hotel - cost 50€. Got to bed so late that wasn't fit to do much the next day, so day wasted. Now applying for compensation.

✅ Trip Verified | Worst experience ever. Since when easyJet reduced the size of the bags that we can bring on the plane, seems that the only objective of the people that are working on the on-boarding, is to make money! Shame on you, especially the operators at Napoli airport.

✅ Trip Verified | Flight EJU7628 FNC-LIS was originally scheduled to leave at 22:00 on 02.06.2023 but was considerably delayed until 00:00 on 03.06.2023. The boarding staff at Funchal then informed that the flight had been cancelled. All passengers had already shown their boarding card and identification document. The boarding staff did not give any reason for the cancellation, only that they had just been informed. easyJet did not volunteer to send any messages during this hiatus. Legitimately outraged passengers shouted insults and kicked the easyJet queue separators. easyJet had a crew strike scheduled for 03.06.2023 from 00:00 but claims the "delay" [cancellation], was due to problems with the control tower, which is highly dubious because the TAP, Ryanair and SATA flights landed after the easyJet plane from Lisbon at 23:10 on 02.06.2023, without any disruptions. It was reported that easyJet had been transferring planes from European bases to Portugal with non-Portuguese crew, this combined with the strike in Portugal I believe was the real reason for the cancelation or delay, so the crew exceeded flight times. Despite appearing on the movement panel of Funchal airport as a cancelled flight, having in my possession and that I attach, photo with date and time watermark, besides the visible time on the panel itself, that the flight was cancelled. At this moment, abandoned at Funchal airport, I am forced to rebook a flight to Lisbon as soon as possible, which cost me an extra expense, inherent to easyJet's lack of professionalism, of 312.99 euros. Everything lead me to believe, with no room for doubt, that the flight was cancelled. Only at 01:30 of 03.06.2023, when I had already been forced to reschedule my trip due to easyJet's total lack of diligence, does easyJet send an SMS that the flight was rescheduled for 12:00 of 03.06.2023, 14 hours after the scheduled and original departure of the flight. easyJet did not provide the possibility to accept or refuse the rerouting, they only changed the booking and checked in by myself, without any consent, whether I accepted the new flight, wanted a cash or voucher refund. Under the terms of Articles 6 and 7 of Regulation (EC) No 261/2004, of 11 February 2004, I am entitled to compensation for the 14-hour delay I suffered - if it is not correctly considered that this was an effective cancellation - to the value of at least 250.00 euros plus the expenses incurred with the need to rebook on the nearest flight (312.99 euros), since easyJet had not informed passengers until 1.30 am on 3 June 2023. This makes a minimum total of €562.99, which I will never give up. Beware of this company.