easyJet

First flight Paris Orly - Rome May 22. We stood for boarding for over an hour before being told incoming aircraft was 20 minutes late. Passengers were still getting off plane when we were on jetway and we had to stop for another 5 minutes. Took an hour to get luggage. If it could get any worse next flight Venice-CDG (1.30 hour flight) June 8th was supposed to board at 8.40 pm. Due to a crew change we did not board aircraft until 2.30am arriving 4.30am June 9th! Over 6 hours delay with everyone pretty much spending the night in the airport. Consolation: Food voucher.

Flew to Athens and back didn't pay a bargain basement price either and yet the price kept hiking up further with every turn. When we arrived at Gatwick we had to pay an extra £100 for the 2 cases we had. I hadn't interpreted the message on the website correctly and assumed the charge option was given if travellers wanted to take more than the usual one suitcase per person so I ignored the option to pay for luggage online. Before the trip I received an email saying the return flight time was changed to a late flight (with no alternatives) so thought I'd pay another £16 online for extra leg room so we could sleep more comfortably. Got to Athens check in and even though we had no extra weight we were asked to transfer stuff into hand luggage. I told them I had paid for extra leg room for the flight and they had no record of this either unfortunately for us I had paid this extra online so I had no receipt. I attempted to sort it out and was told to go to see a woman on the reservations desk. I crossed the airport and was met by the most arrogant obnoxious woman I have encountered in a customer service role. It was clear I was going to get nothing and nowhere.

Flew RT from Paris Orly to Rome FCO. Flight was on-time but service was lacking. This is a "no-frills" airline and you pay for everything. Snacks/drinks onboard are extra and pilot flies through turbulence instead of around to save fuel and you're limited to one carry-on bag. Even though we did online check-in we were still made to wait with all other passengers checking their luggage so that the baggage Gestapo could nail us for extra bag fees. My wife had a purse plus a carry-on bag so they hit us for 30 Euros. Spend a little more and fly with dignity.

Flight FCO-MXP May 28th 2013. It has been one of the worst experiences no information in the airport. Only the crew onboard said what was happening! At the time of boarding (when finally staff in the airport had to show themselves) staff were rude. I am a frequent Easyjet flyer and I'm changing my mind (fare and getting comparable to other airlines and services were once good now are worsening and assistance is pitiful).

We returned from Munich yesterday after the worse flight we have ever had we booked seats with extra legroom as my husband has sciatica and needs extra room as soon as we entered the plane we were told that we would be putting the plane at risk by sitting in our booked seats. When we complained we were treated in a very arrogant and rude manner by the cabin crew who seemed to think our plight was very amusing. There was no apology and no alternative seats offered. The plane was also old and scruffy. This was our first and last flight with easyjet.

I travel regularly (once a month) ALC/LGW return and cannot fault Easyjet. Bag drop off at Gatwick is easy and quick cabin crew always friendly and helpful and the planes are clean. I like the fact that the hand luggage weight is unlimited. The only bugbear I have is that when booking a return flight and hold baggage is required one way only you have to call Easyjet to do this as the system is not able to book one-way hold baggage. As a regular traveller with Easyjet would also be nice if they offered some sort of frequent flyer reward (rather than offering Easyjet Plus for £149/year) on similar lines to the Vantage Club with Monarch.

LGW to Fuerteventura and back. Trip out: At check-in / bag drop there was a n long queue despite the so called bag drop being quicker. As far as I can see this online service is just a way for the airline to save costs and printer ink. Check in took just as long as other airlines despite having my pre-booked seats and pre-printed boarding passes. I had to pay £50 fee to "check in" 2 cases as it turns out I hadn't completed the process properly. Around 40 minutes to do this. Boarding was chaotic at LGW with speedy board passengers sitting all over the plane and creating congestion with the non speedy board passengers. 30 mins late on take off. Crew were fine and polite. Food was just ok (at an extra charge). On return flight their web site wouldn't let me check in the hold baggage so had to call customer services from Spain who told me as I hadn't booked direct with them it could only be changed by my travel company or by phone with them. Charged £28 to "check in" 2 hold bags. Return: Long wait at bag drop in Fuerteventura. Check in was quite slow and boarding was chaotic. Despite handing over my pre printed boarding pass I was issued with a new one at the bag drop which rather defeats the object of the so called online service. Cabin crew polite and efficient. Plane arrived on time. Total extra charges for trip amounted to around £118 for hold baggage and food. Not good in my opinion.

London Luton to Bordeaux (Billi Terminal) 22 May 2013 13.00. Return Bordeaux (Billi Terminal) to London Luton 26 May 2013 16.10. I couldn't pre-book check-in baggage for the return flight only. When I arrived to the airport I was charged for £25/€30 to check in my bag. Even if the website doesn't allow you to pre-book your baggage on one flight if you book a round trip (£187 + £25) it would be better to book another airline. On an anther flight I had no food and beverages on board as the service was too slow so they couldn't save me before landing. I spent 1hr 20mins with no drinks.

Have travelled on numerous occasions with Easyjet in the past. I hope I never have to travel with them again. Went to Amsterdam last Friday 24 May on 10.10 am flight. Had booked in one piece of luggage and we had a small trolley case. Check in staff told us to put case in size gauge. We had no worries as this piece of luggage was used in March to travel with easyjet to Geneva. We were wrong as the wheels were not fully in gauge and we had then to pay £25. We were angry and embarrassed re this. As we waited to be checked in not one other passenger was asked to even remove their luggage off trolley just us! Spoke to supervisor on site waste of time as expected. She just said she would ensure all staff were advised to check size of hand baggage. This didn't happen. Any way the case was classed as hand luggage on our return trip.

Only complaint about this cheap flight to Nice was the bag drop at Stansted. Only two sites were open then after about 20 minutes another two which meant that with few staff a very long queue of anxious people including myself took around 50 minutes just to drop off the luggage and although we were on time getting to the airport it only left a short time to grab a sandwich from Pret before making our way to board. I recommend at least 2.5 hours with this system so that it gives you more breathing time. Coming back via Nice Airport was a delight - they had 10 baggage drop off sites and it only took about 15 minutes - Easyjet get your act together!