easyJet

FNC-LIS-FNC. Easyjet always provides an excellent product for what is paid. Flights on time and professional crew. Much better than its disorganized main competitor. Will always fly with them on this route. The only thing that worries me is their new policy of baggage beginning July 2013 as they will restrict the size a little bit more.

I arrived at the bag drop queue at Liverpool John Lennon airport at 15.30 for a 17.50 flight (Sunday 16th June). When I joined the queue there were about 70 people ahead of me and only one person a young man who was doing his best and to his credit remained very calm on duty the other staff member being on the Speedy Boarding desk. The queue moved very slowly and was growing I estimated about 120 in total just before they opened a second bag drop desk about 5 minutes before I reached the front after a wait of just under 50 minutes which is completely unacceptable. This complaint is not about the staff concerned but about management who had not foreseen the staffing level required. The number of departures and passengers departing are a known quantity and as far as I am aware there was no unusual circumstance so this is just poor planning or cost saving at the expense of the customer. I travel easyJet a lot sometimes 5 or six flights a month and rarely have cause to complain.

MAN-ATH and back. Never flying with them again unless I have to. The aircraft was an Airbus A320. The flight seemed cheap at first but the total was awful. They charged us for our baggage they charged us for in-flight services. There wasn't any in flight entertainment (which is usual on short haul flights). We look now and we can flight 3 flights (one journey) with Swiss and Lufthansa on the ATH-MAN route cheaper than non-stop with easyJet.

I am writing this on behalf of my aunt who only just flew from Gatwick to Moscow. We arrived at Gatwick nearly 2 hours before the flight to be greeted by a huge queue to check in bags we had to join. I guessed early on that the queue was pointless as there was no way anyone could get through it in time for the flight. The check in staff were just calling people out of the queue just before their flight closed. We had about 5 minutes to check in the bags before the flight closed. I had paid for an extra bag through the web site. Not having used Easyjet for several years I assumed all would be well. But no buying an extra bag does not mean you have extra weight allowance. Told to speak to the supervisor and come back. As we came back we were told the flight had closed. In the end we went back to the supervisor and he managed to get her onto the flight minus the extra bag. I will never fly with them again.

We were booked on EZY8352 from Nice to Gatwick on Tuesday 12th June which was due to depart at 12.35. Due to the French air traffic control strike we were delayed until 8pm at night. Easyjet staff in Nice could not have been more helpful and we were treated well. When we eventually boarded our flight the captain explained that they had had a troublesome customer in London who had to be removed from the aeroplane and that meant they were further delayed and missed their slot into Nice. Staff on the flight were wonderful considering they had had a long and stressful day. When we arrived at Gatwick we had missed our connection but EasyJet again came up trumps and put us up for the night free of charge in a hotel. The information desk at Gatwick had not informed us about this and it was only by chance we found out as we thought we would be spending the night on one of the airport benches! EasyJet get a lot of bad press but I can't praise them enough.

My fiancé and I few to Marco Polo Airport in Venice Italy from London Gatwick. We were in an emergency exit row with me at the window and her in the middle. After take off I slid up the window blinder as it was a day flight and I didn't want the sun in my eyes. The blinder stuck and I was unable to slide it down for landing. As we approached Venice we came within 100-200 feet of the ground then pulled up and out of the landing. The co- captain came over the speaker saying 'the pilot decided not to land and there would be more information shortly.' After another fifteen minutes of circling Italy we landed. On the way back we'd noticed that every EasyJet flight was running 15-20 minutes late and every flight had it's gate moved. Our flight went from Gate 19 to Gate 28 for example. After sitting and waiting to board we were jammed into a bus and driven out to the plane. Waiting for takeoff I turned on the air blower above the seat and the panel fell down. The attendants fixed it but that is not at all comforting as you're about to fly. On the flight home I rolled my window blinder up and it stuck again. The flights were loud the seats didn't recline. The in-flight reading had to be purchased though a catalogue of duty-free items was in the seat-back.

Just returned from Malaga with easyjet unfortunately due to a French air traffic control strike we were delayed however our captain kept us all informed and regularly updated on our flight situation. The crew were exceptional and nothing was a problem.. After boarding we were all given water and then anyone who wanted was given a complimentary drink.

I flew one way to Vienna on the 26th May from Gatwick. Flight schedule was convenient at 16.55. The check in is great you are able to do so 30 days before your flight. To reserve your preferred seat cost me just £3. The downside was the boarding with people really being crammed into the shuttle bus to the aircraft. However the flight was good but delayed by around 15/20 minutes. The crew were professional. Good variety of refreshments. Baggage reclaim was quick. I would recommend EasyJet as they have become a much more modern and generally pleasant airline.

I think the biggest issue with Easyjet is the unlimited hand baggage allowance. Easyjet are now making announcements asking passengers to volunteer to put their baggage in the hold free of charge. How can overhead lockers cope with unlimited weight? This is stupid beyond belief. You have passengers sticking 15 kilos in their hand baggage to save buying hold baggage. Did Easyjet really not see the absolutely obvious outcome of this policy. I constantly see passengers having to move items from hold baggage to hand baggage to avoid additional charges. Sort it out Easyjet.

Having flown Easyjet since 2005 I can certainly say they have gone downhill. What happened to that friendly fun cabin crew and low cost flights from friendly low cost airports? They have just become a boring and typical traditional airline a bit like a cheap BA. You now have to either reserve seats or hope that you get the seats you want when checking in further increasing the costs if you want to sit together in good seats. I much prefer the format of paying a bit extra for priority boarding and choosing to sit wherever you like. I found cabin crew to be too pushy to sell items as they kept waking people up with announcements every 20 minutes. I also found the range of food and drink on board to be small and were out of stock with most items by the time they were a third of the way down the cabin. They are also concentrating too much on Gatwick Airport and making reductions elsewhere. They stopped flying from East Midlands and have now cut back drastically at Stansted now they serve Southend which is disastrous for anybody living outside of Essex or East London. With now only having any decent service from London Bristol and the Liverpool/Manchester area in England I am finding them increasing unattractive to fly and am sticking more to Ryanair. I will not be looking to fly with them again any time soon if this trend continues!