easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1387 reviews
5/10
3 star Skytrax Rating
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9/10

"Will definitely fly with them again"

(United Kingdom)

Not Verified | I've flown with easyJet about a dozen times, and always had a good experience. The flight from Manchester to Malta and the return a few days later were again very good. Booking, checking-in and boarding were all straight forward. The cabin crew were friendly and efficient and the planes were clean. We took off and landed bang on time. Will definitely fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Malta
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"suitcase does not fit their regulations"

(Germany)

Not Verified | They want you to pay more money for the hand luggage, because your suitcase does not fit to their regulations. I was flying with 2 little kids (11 months old) and 3 years old. And I was breastfeeding and at the same time talking to my eldest one. And of course my mask was quite often a bit below the nose and this man was shouting at me. That was super unpleasant flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBerlin to Faro
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled less than 1 hour before"

(Belgium)

Not Verified | Our flight from Geneva to Brussels on 28 august was cancelled less than 1 hour before flying, without giving a reason. We were asked through the airport speakers to find a hotel. No assistance or clarification available. No contingency whatsoever. We needed to purchase new tickets from Swiss for over 600 euro to get home the next day. Reimbursement, if any, is limited on their flyer to be maximum 220 euro. No news yet after one month. No help, no assistance through their UK help line. This is a joke. EasyJet treated us worse than cattle.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGeneva to Brussels
Date FlownAugust 2022
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never take EasyJet again"

(Netherlands)

Trip Verified | Worst experience of all. When flying from Amsterdam to Berlin, there was more than 2 hours of delay but they did not give any compensation (drink vouchers), which was stated in the Terms & Conditions. On my way back, there was another delay of an hour due to which was triggered by their technical fault. The cabin crews were extremely unfriendly: I will for sure say that I will never take EasyJet again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Amsterdam
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"money grabbing management"

(United Kingdom)

Trip Verified | First time I fly easyJet, I didn't think to check reviews, we were only going to Glasgow and it is just a quick long weekend. So we didn't care to dig into the airline assuming it is the standard stuff. But boy we were wrong, we took a Friday flight 30th of September EZY885, was supposed to take of 18:05, but only took off around 18:45 or something like that, thankfully, we had nothing planned. Then on the way back on the 3rd of October Ezy6414 @ 9:15, they decided my standard bag was too big for the cabin, because apparently on Feb2021, they shrunk the seats and the cabin size even more, and charged me £24 for it. That bag was half empty, I could have brought a smaller one had I known. Why are they going against standardisation? They actively want to catch you, the lady there could have let it go, it's not like that money goes to her pocket, but some people enjoy letting others down. They must hate their jobs immensely (customer service is difficult, especially with money grabbing management that are paid 6digits compared to people in her level with 1.65bn revenue). My guy friend is 6ft, he had his legs squashed there, I feel terrible, I didn't think he might need leg space.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Glasgow
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"extremely unreliable and very rude and clueless staff"

(Cyprus)

Not Verified | Worst airline ever, extremely unreliable and very rude and clueless staff, treating people with no respect. We had a delay for 18 hours for a reason they wouldn't tell us and couldn't care less for the passengers - the worst!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePaphos to Manchester
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"try to avoid flying with EasyJet"

(Italy)

Not Verified | 4 flights in 5 days. Journey was from Tel Aviv to Lisbon and back. One connecting flight in Geneva and on the return connecting in Milan. Each of the 4 flights had a delay. Each time was another story. Was traveling with a person considered as Special Assistance, but none was provided by the airline at any stage. All in all, EasyJet might be good to fly from one place to another, with no need to connect flights. For us, it was really cheap but had it's price by the time/delays and by the service. We will highly try to avoid flying with EasyJet.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to Lisbon via Geneve
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"gave me absolutely zero alternative options"

(Australia)

Not Verified | Flight was delayed 2.5hrs. There was a multiple car crash enroute to the airport so my 30min drive turned into 2.5hrs but I left early enough that I wasn’t worried and that was for the non-delayed flight. I arrived 9 minutes after check-in, they wouldn’t let me in and gave me absolutely zero alternative options. As I frantically searched other flights I found my easyJet flight was 2 hrs delayed so again tried to get on my flight, was told that apparently I missed baggage drop by half an hour, this was 1.5hrs after the check in I had modestly missed, sorry 1.4hr as I was 9 mins late for a flight that was 2 hrs delayed!!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNice to London Heathrow
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst customer service"

(United Kingdom)

Trip Verified | Hands down the worst customer service I have ever received. Lost our checked in luggage and it took nearly a month to lodge a claim as they dont answer phone calls, avoid responding to emails and in general don't care about their customers. After going round in circles for 4 weeks we finally managed to lodge a claim but had no response since. We will make sure never to fly with this airline again. We have flown twice with them and both times flights were delayed by almost 2 hours without any explanation given.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBristol to Geneva
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"They went above and beyond for a budget airline"

(United Kingdom)

Not Verified | Highly recommend. EasyJet went above and beyond. We had to emergency land in Munich due to sick passenger on the way back from Sharm to Bristol. EasyJet put nearly 300 of us up in a hotel, arranged taxis and paid for our food all day. The only thing we need to claim is taxi fare, every thing else was paid for. They went above and beyond for a budget airline and didn’t leave us stranded like lots of bigger named airlines. I can’t thank them enough. Staff also went above and beyond. 5 stars to easyJet.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSharm El Sheikh to Bristol
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes