easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1496 reviews
5/10
3 star Skytrax Rating
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3/10

“Do not rely on having food”

(United Kingdom)

Trip Verified | Hangry! Do not rely on having food. We pre-booked food vouchers (T&Cs: non-transferable or refundable) for our return flight but apparently only the half the food supplies were loaded at Gatwick which the outbound passengers ate almost all of. So there were no hot meals or sandwiches left by the time they reached us in row 6 on the return flight. Surely if we commit to purchasing food on board then EasyJet should commit to having some available or at least sending an email when plane left Gatwick so we could purchase at airport. Got the price of the voucher back but no compensation for going 12 hours without food. Also embarrassed by Gatwick staff at gate concerning a medical bag and seats have very little leg room.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRovaniemi to Gatwick
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Basic but good"

(Germany)

Not Verified | Basic but good. Flying frequently with so called legacy carriers occasionally I opt for easyJet when times and prices work out and I am always pleased with my choice. This time Nice to Berlin and all was perfect. Boarding well organized, on time departure, crew active in helping (other) passengers to stow their luggage, arrival ahead of scheduled. Luggage on belt when we reached it. It was the best choice we could make for this route, day and occasion. Thank you!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNice to Berlin
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"rudeness that was quite disconcerting"

(United Kingdom)

Trip Verified | I recently flew from Luton to Alicante on January 30th, 2024, on flight EZY2315 (departure time: 15:25). While I appreciate the efficiency of easyJet, I feel compelled to share a concerning experience related to the boarding process. As one of the first passengers at the gate, I observed an easyJet employee who appeared to be responsible for ensuring compliance with luggage policies. Unfortunately, his approach was marked by a level of rudeness that was quite disconcerting. Whether due to a language barrier or personal demeanour, the tone, body language, and facial expressions used towards passengers were far from the expected standards of customer service. I believe in easyJet's commitment to providing a positive travel experience, and I hope this feedback contributes to maintaining those high standards.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLuton to Alicante
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"everything about them is just cheap"

(United Kingdom)

Not Verified | Outrageous return price from Glasgow to Stansted. Delayed out of Glasgow No information given. No staff at the gate until after the departure time. Got on and off the flight without as much as a hello. Crew just looked straight through customers as they got on and off. Dirty, dated cabin. Enough to deter you from eating or drinking on board. Tray table sticky. On my way home today (one week later). Can't check in early apparently. Be warned there are no seats if this happens and none of the the phone charging points worked on the day. If you have your boarding pass on your phone you're in trouble. This is my first and last easyJet flight. Definitely not budget prices. BA business class would have cost less. Flying used to be fun but with easyJet it was an ugly, stressful unpleasant experience. From my experience everything about them is just cheap. From my experience definitely not budget prices. They won't be seeing me again on their tired looking aircraft with cabin crew to match.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGlasgow to Stansted
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(United Kingdom)

Trip Verified | Travelled with Easyjet on the 22/12/23 to go home for Christmas from Luton to Paris CDG. My suitcase was lost then located in Luton, allegedly sent on the next flight and finally found still in London. I never had any update from Easyjet and i have tried to contact them everyday since the 22nd. My suitcase contained Christmas presents for my kids alongside my treatment to prevent my seizures. I have now been off my treatment for 8 days (i’m supposed to take it everyday) I’m flying back to London tomorrow and will probably pick up my suitcase where i left it 9 days ago. Worst experience ever
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Paris CDG
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Good service in the air"

(United Kingdom)

Trip Verified | Great experience from start to finish. Staff were kind and helpful, both on the ground and in the air. Flight took off broadly on time and landed slightly early. Good service in the air; the cabin crew were efficient to get through the full cabin twice with the trolley.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Tenerife South
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Flight was smooth overall"

(United Kingdom)

Trip Verified | Busy flight, very full which led to a slow boarding process. However, the cabin crew worked hard to help people settle down and find space for the cabin baggage so that we could depart on time. Flight was smooth overall. Happy to use them again and would recommend to others.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife South to London Gatwick
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"thumbs down for service at the airport"

(United Kingdom)

Not Verified | Flew with EasyJet on flight EJU8629 from Gatwick to Berlin on Sunday 17th December. The flight was perfectly adequate, with the boarding and departure from Gatwick being fine. On arrival in Berlin, is where it fell apart. On arrival at a remote gate, firstly we had to wait over 10 minutes for steps to arrive, and then a further 5 minutes for a bus to arrive to take us to the terminal. Cabin made light of the fact, that they have come to expect this at Berlins new airport. Frankly, if I was paying service fees to the airport, I would be kicking off about the lack of service provided. As a customer, it would put me flying into Berlin with EasyJet into Berlin (flew into Berlin in September with BA and though then had a gate straight away, had to wait 90 minutes for baggie to arrive). Thumbs up for the flight but thumbs down for the service at the airport.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGatwick to Berlin Brandenburg
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

“Another great flight”

(United Kingdom)

Trip Verified | Another great flight with easyJet. Check-in well organised with separate Pluscard desk. Security busy but plenty of lanes open. Boarding well organised with short wait on aircraft being prepared, buses to aircraft from terminal. Warm and welcoming crew onboard. Good selection of fresh options and drinks available, lights put on dim to allow passengers to rest which was good. Decent legroom onboard these easyJet aircraft. Clear announcements from both flight deck and cabin crew. Buses on arrival into Glasgow and immigration was quick and bags on carousel within 5-10 minutes. Always my first choice when flying.
AircraftA320 neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGran Canaria to Glasgow
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“flight departed almost 3 hours late”

(Portugal)

Trip Verified | The flight departed almost 3 hours late, apparently due to fog in Lisbon, then changed to traffic restrictions. Operations shouldn't exist when airports simply can't handle it. One of the cabin crew was rather nervous and stressed out which didn't help, due to the delay passengers get off the plane, then crew needed to check bags one by one with passengers. Everything done professionally but very troublesome. On arrival buses also arrived late.
AircraftA21N
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan Malpensa to Lisbon
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no