easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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10/10

“Another great flight”

(United Kingdom)

Trip Verified | Another great flight with easyJet. Check-in well organised with separate Pluscard desk. Security busy but plenty of lanes open. Boarding well organised with short wait on aircraft being prepared, buses to aircraft from terminal. Warm and welcoming crew onboard. Good selection of fresh options and drinks available, lights put on dim to allow passengers to rest which was good. Decent legroom onboard these easyJet aircraft. Clear announcements from both flight deck and cabin crew. Buses on arrival into Glasgow and immigration was quick and bags on carousel within 5-10 minutes. Always my first choice when flying.
AircraftA320 neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGran Canaria to Glasgow
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“flight departed almost 3 hours late”

(Portugal)

Trip Verified | The flight departed almost 3 hours late, apparently due to fog in Lisbon, then changed to traffic restrictions. Operations shouldn't exist when airports simply can't handle it. One of the cabin crew was rather nervous and stressed out which didn't help, due to the delay passengers get off the plane, then crew needed to check bags one by one with passengers. Everything done professionally but very troublesome. On arrival buses also arrived late.
AircraftA21N
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan Malpensa to Lisbon
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Simple flight, nothing extra"

(Romania)

Trip Verified |   Flight landed on-time despite late departure. Boarding was too early, so we had to wait in line until arriving passengers disembarked. Cabin crew was friendly. Clean airplane. Simple flight, nothing extra.
AircraftA321 Neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadeira to Lisbon
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"no device-charging possibility"

(Romania)

Trip Verified | Flight delayed for 40 minutes, boarding started and we had to wait in the bus until the crew prepared the aircraft. Slim seats, with extra-payment for larger leg-space seats. Catering only for extra fee - no cash accepted, only card. No inflight entertainment, no device-charging possibility. A low-cost flight which fulfilled it’s job.
AircraftAirbus 320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLisbon to Madeira
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“I will never use again”

(United Kingdom)

Not Verified | Awful! Flew from Berlin on 26/11/23. After purchasing hold storage space, was told by extremely rude check in staff, that my cabin sized bag was too big and charged €58, despite it fitting in bag measurements guide. Beware! They scam people by including small cabin bags, but have exorbitant charge for having a “large” cabin bag. If you don’t travel often you may fall fowl of this scam. Flight was also delayed, I will never use again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin to Manchester
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Great experience"

(United Kingdom)

Trip Verified |   Great experience. Baggage drop was quick, boarding was smooth (speedy boarding was honoured), flight departed on time and landed slightly ahead of schedule. Onboard service was efficient and all staff were friendly (ground staff and cabin crew). Couldn't have asked for more, especially given the great price for the ticket. Looking forward to my next flight with them.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLanzarote to Luton
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"boarding was disorganised"

(United Kingdom)

Trip Verified | Easy baggage drop at Gatwick but boarding was disorganised. Onboard service was good and flight arrived on time. Seat was cramped and no space for bulkhead passengers to put hand luggage in overhead compartments nearby, so had to store them many rows behind!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Arrecife
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"deceptive business tactics"

(Australia)

Trip Verified | Terrible airline with horrible online customer service. My flight from Milan to Prague itself was fine, but it was the issue I encountered a week beforehand which will be the reason I would never fly with Easyjet ever again. I was forced to cancel my flight from Naples to Athens due to an injury I sustained whilst on my European vacation. This flight was not refunded to me despite having purchased their travel insurance they offer when buying plane tickets on their website. When I made the claim they informed me that in the fine print of their terms and conditions, this travel insurance is only valid for Italian citizens. So essentially they sold me a service that they knew would not be valid if claimed by any international travellers. This sort of deceptive business tactics shows nothing less of the poor ethics this company has towards its customers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Prague
Date FlownJuly 2023
Value For Money 12345
no
1/10

"Never fly with easyJet"

(United States)

Trip Verified | Never fly with easyJet. Horrible customer service in Lisbon. They close their gates 1hr before flight time. So in order to make your flight on time please arrive 3hrs before your departure time. Missed our flight and lady at ticket office was charging us about $300 to put us on the next flight including our luggage price. I told her it’s too expensive so she advised to look online and book another flight. So that’s what I did since it was cheaper and better timing. I arrived to Barcelona to claim my luggage from my missed flight — turns out my luggage was still in Lisbon. Unbelievable. Nice guy in Barcelona did help. Everyone at Lisbon, at least 4 different customer agents did not help at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Barcelona
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Easyjet was ok"

(United Kingdom)

Trip Verified | Outbound flight from Glasgow to Faro on 21/10.23 was about 15 minutes late but not noticeable, uneventful flight apart from a young child continually kicking the back of my seat and a parent who didn't know how to parent. Arrived early. Crew seemed upbeat and friendly. Return flight from Faro to Glasgow 28/10/23 was a different story. Faro was a disaster. Check in/baggage drop was at the very far end of the check in desks and was queued out the door. 1 person manning the desk. Eventually someone else appeared then the check in changed to Glasgow and Belfast with just 2 people manning it. The queue by this stage was crazy. Eventually they opened up more desks but took nearly an hour to drop off bags. Next was security, queued out again with only a few channels open. Took a further 25 mins to get through this. Then passport control, once again queued out with only a couple of desks open. I suspect had our hotel transfer not been early we could have easily missed the flight as we only ha a short time after arriving at the gate before boarding started. Flight was ok, apart from the usual lack of legroom and again, though departing a bit late, arrived early at Glasgow. Easyjet was ok but Faro Airport was a nightmare.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFaro to Glasgow
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes