✅ Trip Verified
| Last year August we started planning a trip through UK and Ireland. We were very excited. In January we booked our flights to the UK with British Airways and we booked a flight from Glasgow to Belfast with easyJet. In June our British Airways flights got cancelled due to the Covid-19 pandemic. The Covid-19 numbers in South Africa have steadily been rising and experts estimate, that the peak will only be reached in September. Since the cancellation of our British Airways flights, I have trying to get in contact with easyJet, to let them know, that there is no conceivable way we can get to Glasgow by the 21st August. All attempts to contact easyJet have been unsuccessful. After two hours of being on line with their customer care line listening to the stupid ring tone, I realised no one was on the other line. I tried their facebook, twitter and email accounts, but could get no response at all. Earlier this year, the easyJet website clearly stated that change fees will be waived due to the pandemic, as long as the changes occur 14 days prior to the scheduled flight. When trying to change the flights tonight (14 days prior to the scheduled flight), however I was charged 228 GBP for the change fee. Please keep in mind that the original flight cost was only 192 GBP. I find this unacceptable. You should be able to contact a customer care line and explain the situation, but I've only had generic responses from robots. Extremely frustrating. If I could give 0 starts I would.