easyJet

✅ Trip Verified |  Last journey of the day and it showed; there was a strong smell of foot odor in the plane, the toilets had sticky floors. For the first time I saw checks on the size of some passengers' backpacks.

✅ Trip Verified | Plane was clean, flight attendants were friendly but unobtrusive and the tickets were cheap as can be reasonably hoped for. Leg room was pretty much as expected and a bit of a tight squeeze but it was tolerable given the short flight time of an hour and a half. There were slight delays of about 15/20 minutes but nothing that was particularly notable. It was my first experience with easyJet and I flew without check in luggage and didn’t pre select my seat. My experience was decent enough and noticeably much better than the only real alternative on this route which is to use BA which has always been an absolute endurance test any time I’ve had the misfortune to fly with them. No issues at all and I’ll happily use easyJet again in the future.

✅ Trip Verified | Most awful experience ever. Flight delayed to next day and keeps being delayed when any other company is safely landing at my destination. Never again easyJet

Not Verified | Horrible experience with easyJet. 3 hours before our flight we get an SMS that the flight was cancelled. No ground staff offered any assistance or information The only way to find an alternative flight was to get on their app and search for a different flight yourself. We are a family of 4: 2 adults and 2 small children. It was impossible to find any alternative flight on the same day to the same destination with 4 free seats. The app also didn't find any available hotel. Spending a night in the airport with 2 small children is not an option. So we had to find another flight to another destination in another country and pay everything ourselves on the spot. That's not the biggest problem though. The problem is, EasyJet now does not want to take responsibility and reimburse the extra costs, as the circumstances were "out of their control". I understand that bad things happen and flights get cancelled, but as a company, at least offer assistance or reimbursement to those that they leave stranded. I will never fly easyJet again.

Not Verified | Delays delays, delays. First time I used this airline. Leaving Gatwick and returning. I can understand there can be delays but its the lack of communication that got to me. Why don't Easyjet communicate their problems and solutions so that at least we know what's going on! From what I saw and heard I believe that Easyjet have a shortage of staff problem and that causes all these delays! Customer service is important Easyjet, take care of us and you won't have all these negative reviews

✅ Trip Verified | I am writing to express my deep disappointment and sheer frustration with the appalling service I experienced during my recent flight with EasyJet on 20th July 2023. My journey with your airline, on Flight EZY8312 from Milan Malpensa to London Gatwick, was an absolute nightmare from the very outset. To begin with, all the electronic check-in gates at Milan Malpensa Airport were either out of order or deliberately switched off, resulting in an infuriatingly slow and chaotic process. It was quite an ordeal to witness the incompetence of the ground staff, and to add to the misery, there was only one overwhelmed lady dealing with the needs of over three hundred passengers. It is beyond comprehension how an airline of EasyJet's stature could allow such a woefully understaffed situation to occur. Unfortunately, the frustration did not stop there. Upon reaching the departure gate, I was greeted with the distressing sight of an obviously intoxicated and vulgar man causing a commotion at the bar. It was abundantly clear to anyone with basic judgment that this individual was in no condition to fly. He then proceeded to wander around the terminal, rudely interacting with both staff and passengers, while attempting to light a cigarette. The potential safety risk he posed to everyone on the flight was glaringly evident, and I was utterly shocked to witness the inaction of the EasyJet staff in preventing him from boarding the plane. As time passed, the intoxicated passenger's behavior grew increasingly aggressive towards anyone who dared to approach him. Astonishingly, the gate staff checked him in without any regard for the safety of the other passengers, allowing him to board the plane despite the obvious risk he presented. I was among the last passengers to board, and the atmosphere on the plane was one of fear and discomfort as this individual continued to disrupt and behave aggressively throughout the flight. Only after an excruciating two-hour delay and numerous complaints from concerned passengers did the decision to call the police to remove the intoxicated man from the flight finally come about. This delay was further compounded by the lack of clear communication from your staff. Even the pilot expressed disbelief at how this man was allowed to board the plane in his inebriated state. The incident not only caused unnecessary distress to passengers but also created an unprofessional and unsafe environment that is wholly unacceptable. The apparent indifference of your staff towards the welfare of your customers and their failure to act promptly in such a dangerously evident situation is deeply reprehensible.

Not Verified | Booked a flight from Amsterdam to London and back. The outbound flight did not take off. When I reached the airport it was delayed by 5 hours and then the board said cancelled. I booked the next flight (a new flight) and went anyway. The return flight was cancelled again (after our being on board for 2 hours) and a replacement flight was arranged on the following day (14 July). I could not afford that delay and took the Eurostar back. I understood that since I did not cancel the return flight I could not get compensated for it. But the onward flight had been a problem with the Airline. I filed for compensation and after 2 days got the message that I was not eligible for it because I did not travel on the flight. A cancelled flight and I was supposed to travel on it. I spent half an hour with an agent with capacity for inefficiency. She took fifteen minutes to grasp what I was looking for. And then she said the outbound flight was Delayed and Not Cancelled. I asked her why the board displayed Cancelled and whether the flight had taken off. She replied she could not say whether the flight had reached London or had taken off, but it was delayed for more than five hours and since I was not on it I was not eligible for a compensation. In the end I gave up. I'm never going to travel EasyJet again.

✅ Trip Verified | EasyJet is truly horrible. I would never fly them ever again. I was stopped during the boarding of my flight and charged for a cabin bag and that too $58 for a small computer bag. I offered to pay a small fee so I can take it as a cabin bag and they declined, they forced me to take out my computer and carry it in my hand, which was absolutely ridiculous. The reps were unprofessional and would only argue their policy and flat out said if you don’t do this you don’t fly. I ended up paying $200 just for my bags so at the end of the day it was more expensive of a ticket than any other airlines. Not worth my dollars, I would rather spend it somewhere else. Worst airline I have had an experience with.

✅ Trip Verified | Another great flight with easyJet from Glasgow to Malaga and return. Boarding experience was good with pleasant ground staff, boarded on time but slight delay departing due to an air traffic control slot but made up some of the time inflight. Great onboard service with plenty of choice on offer. Cabin crew were professional and helpful. Similar experience on the way back with a delay due to air traffic control issues.

✅ Trip Verified | Once again, EasyJet has cancelled another flight. This time has been from Rome Fiumicino to London Gatwick. They are cancelling many flights and it seems nothing is happening to EasyJet. They should be seriously be investigated and take the necessary measures to avoid they play with customers. I try to change to another date and customer service by phone were quite unhelpful and little comprehensive. European Union or the right organisation should look into them. Unfortunately, I booked a few more flights with them in the future and I feel really unconfident and stressed thinking about flight with them and would really wish to cancel them receiving the full refund. In fact, they have been in the news saying they are axing massively many flights and ruining holidays thousands of customers. As well, I read on news that their staff are pressured and working over hours. Hence cancellations.