easyJet

✅ Trip Verified | My flight was delayed for almost 3 hours. It wasn't 3 hours was more like 2 hours and half. It almost feels on purpose. This is being constantly happening with my easyjet flights and I'm growing tired, it was the third easyjet flight out of 4 flights this year! But this one just was crazy. It made me loose all the possibility of city connections so I had to take a cab that cost me 70 pounds and took me 2 hours to get. Yet they don't take any responsibility. Enough! Easyjet no more, I prefer to pay 20-50 € more to go on any other company that to ever use you again.

✅ Trip Verified | Nightmare with a scam airline. Sitting in the Plane from CFU-BER flight was delayed and could not go to Berlin instead to Rome FCO. In Rome Hotel and lost 1 day of work and lost my connection and had to rebook. I had to spend the night in Rome, lost my international connection for the next day and had to pay for booking another leg one way back to USA. The next day the new flight to BER was delayed again so we made it to Berlin around 8pm and that is a delay of 20 hours. I had to rebook the hotel and flight and was able to fly back to Houston the next day with United. Besides the misery 1 workday lost and expenses to rebook flights and hotel I'm still not entitled for compensation or refund? I will not go into more details about the communication or information in CFU, FCU. Passengers had to run around trying to get any news of info themselves. The financial burden, the 2 day stressful journey and more than 24 hours delay does not entitle me to European Law refunds? I gave up after hours with EasyJet costumer service on the phone and. via email. The conversations were unpleasent and rude with the goal not to issue any refund.

✅ Trip Verified | Sitting in the Plane from CFU-BER flight was delayed and could not go to Berlin instead to Rome FCO. In Rome Hotel and lost 1 day of work and lost my INTL connection and had to rebook. The Rome hotel concierge was smiling when he told me EJ is a regular costumer. The next day the new flight to BER was delayed again so we made it to Berlin around 8pm and that is a delay of 20 hours. I had to rebook the hotel and flight and was able to fly back to Houston the next day with United. I'm still not entitled for compensation or refund? Passengers had to run around trying to get any news of info themselves. The financial burden, the 2 day stressful journey and more than 24 hours delay does not entitle me to an EU payment? I gave up after hours with EasyJet customer service on the phone and via email. The conversations were unpleasant and rude with the goal not to issue any refund. Example it took 2 customer service members to understand my email. To make a longer misery story short...NEVER AGAIN EasyJet!

✅ Trip Verified |  Last journey of the day and it showed; there was a strong smell of foot odor in the plane, the toilets had sticky floors. For the first time I saw checks on the size of some passengers' backpacks.

✅ Trip Verified | Plane was clean, flight attendants were friendly but unobtrusive and the tickets were cheap as can be reasonably hoped for. Leg room was pretty much as expected and a bit of a tight squeeze but it was tolerable given the short flight time of an hour and a half. There were slight delays of about 15/20 minutes but nothing that was particularly notable. It was my first experience with easyJet and I flew without check in luggage and didn’t pre select my seat. My experience was decent enough and noticeably much better than the only real alternative on this route which is to use BA which has always been an absolute endurance test any time I’ve had the misfortune to fly with them. No issues at all and I’ll happily use easyJet again in the future.

✅ Trip Verified | Most awful experience ever. Flight delayed to next day and keeps being delayed when any other company is safely landing at my destination. Never again easyJet

Not Verified | Horrible experience with easyJet. 3 hours before our flight we get an SMS that the flight was cancelled. No ground staff offered any assistance or information The only way to find an alternative flight was to get on their app and search for a different flight yourself. We are a family of 4: 2 adults and 2 small children. It was impossible to find any alternative flight on the same day to the same destination with 4 free seats. The app also didn't find any available hotel. Spending a night in the airport with 2 small children is not an option. So we had to find another flight to another destination in another country and pay everything ourselves on the spot. That's not the biggest problem though. The problem is, EasyJet now does not want to take responsibility and reimburse the extra costs, as the circumstances were "out of their control". I understand that bad things happen and flights get cancelled, but as a company, at least offer assistance or reimbursement to those that they leave stranded. I will never fly easyJet again.

Not Verified | Delays delays, delays. First time I used this airline. Leaving Gatwick and returning. I can understand there can be delays but its the lack of communication that got to me. Why don't Easyjet communicate their problems and solutions so that at least we know what's going on! From what I saw and heard I believe that Easyjet have a shortage of staff problem and that causes all these delays! Customer service is important Easyjet, take care of us and you won't have all these negative reviews

✅ Trip Verified | I am writing to express my deep disappointment and sheer frustration with the appalling service I experienced during my recent flight with EasyJet on 20th July 2023. My journey with your airline, on Flight EZY8312 from Milan Malpensa to London Gatwick, was an absolute nightmare from the very outset. To begin with, all the electronic check-in gates at Milan Malpensa Airport were either out of order or deliberately switched off, resulting in an infuriatingly slow and chaotic process. It was quite an ordeal to witness the incompetence of the ground staff, and to add to the misery, there was only one overwhelmed lady dealing with the needs of over three hundred passengers. It is beyond comprehension how an airline of EasyJet's stature could allow such a woefully understaffed situation to occur. Unfortunately, the frustration did not stop there. Upon reaching the departure gate, I was greeted with the distressing sight of an obviously intoxicated and vulgar man causing a commotion at the bar. It was abundantly clear to anyone with basic judgment that this individual was in no condition to fly. He then proceeded to wander around the terminal, rudely interacting with both staff and passengers, while attempting to light a cigarette. The potential safety risk he posed to everyone on the flight was glaringly evident, and I was utterly shocked to witness the inaction of the EasyJet staff in preventing him from boarding the plane. As time passed, the intoxicated passenger's behavior grew increasingly aggressive towards anyone who dared to approach him. Astonishingly, the gate staff checked him in without any regard for the safety of the other passengers, allowing him to board the plane despite the obvious risk he presented. I was among the last passengers to board, and the atmosphere on the plane was one of fear and discomfort as this individual continued to disrupt and behave aggressively throughout the flight. Only after an excruciating two-hour delay and numerous complaints from concerned passengers did the decision to call the police to remove the intoxicated man from the flight finally come about. This delay was further compounded by the lack of clear communication from your staff. Even the pilot expressed disbelief at how this man was allowed to board the plane in his inebriated state. The incident not only caused unnecessary distress to passengers but also created an unprofessional and unsafe environment that is wholly unacceptable. The apparent indifference of your staff towards the welfare of your customers and their failure to act promptly in such a dangerously evident situation is deeply reprehensible.

Not Verified | Booked a flight from Amsterdam to London and back. The outbound flight did not take off. When I reached the airport it was delayed by 5 hours and then the board said cancelled. I booked the next flight (a new flight) and went anyway. The return flight was cancelled again (after our being on board for 2 hours) and a replacement flight was arranged on the following day (14 July). I could not afford that delay and took the Eurostar back. I understood that since I did not cancel the return flight I could not get compensated for it. But the onward flight had been a problem with the Airline. I filed for compensation and after 2 days got the message that I was not eligible for it because I did not travel on the flight. A cancelled flight and I was supposed to travel on it. I spent half an hour with an agent with capacity for inefficiency. She took fifteen minutes to grasp what I was looking for. And then she said the outbound flight was Delayed and Not Cancelled. I asked her why the board displayed Cancelled and whether the flight had taken off. She replied she could not say whether the flight had reached London or had taken off, but it was delayed for more than five hours and since I was not on it I was not eligible for a compensation. In the end I gave up. I'm never going to travel EasyJet again.