easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1245 reviews
5/10
3 star Skytrax Rating
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1/10

"not going to fly EasyJet again"

(United Kingdom)

Trip Verified | EasyJet cancelled our flight (EZ-8366) due to Covid-19. Upon cancellation, we were given an option for refund, which we applied for in March 2020. Since my boyfriend is American, he received a full cash refund, whereas I being Italian, received the voucher. We submitted our request for refund on the 16th of March, to which EasyJet responded with an email stating that our request will be processed within 7 working days. Instead, EasyJet waited 6 weeks from the date when we submitted our request for refund. After which they took a further 5 weeks before issuing me a voucher and my boyfriend a cash refund. I know one thing for sure, I am not going to fly EasyJet again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBari to Gatwick
Date FlownApril 2020
Value For Money 12345
no
2/10

"Shame on you easyJet"

(United Kingdom)

Not Verified | Flight was cancelled had the option to change the flight to another date or cancel Or a refund. I decided to change the date which cost me an additional £304 my husband did not realise that I was changing the date and on his laptop looked to book the exact same flights and moments after The exact same flight was £140 cheaper. I sent these details to easyJet with my complaint and I was appalled at their response and excuse. Rebooking are not asking for a refund. Shame on you easyJet
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBristol to Gibraltar
Date FlownDecember 2019
Value For Money 12345
no
1/10

"They have made it nearly impossible to receive a refund"

(United Kingdom)

Trip Verified | Terrible customer service. It has been over 50 days since I requested a refund from EasyJet for my cancelled flight on 29th March. They have advised that I need to wait 90 days for a refund which is just ridiculous. I applied for the refund online before EasyJet revoked this option from customers, they are now claiming that they have a backlog of refunds that were requested online and customers that called into the helpline afterwards were given priority. I will never fly with EasyJet ever again. They have made it nearly impossible to receive a refund. I have tried to contact their helpline 100 plus times and only managed to get through to them twice. This is putting me under an immense amount of stress which I do not need being heavily pregnant and with the current pandemic.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Dalaman
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They offer me instead a voucher"

(United Kingdom)

Not Verified | Luton to Faro. You should get your money back. They offer me instead a voucher which I have to use in the next six months. I waited more than half an hour on the phone, spent much money, and later when received the voucher it says at the end of the e-mail I have to call them if want to use it and so pay again the call. I liked this airline but they are acting in a very sneaky way which is deplorable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Faro
Date FlownApril 2020
Value For Money 12345
no
1/10

"refuses to refund my money"

(Portugal)

Trip Verified | Funchal to Lisbon. My flights were canceled due to the ongoing covid-19 pandemic. EasyJet refuses to refund my money alleging technical issues with the refunds lately. If you buy a service and that service isn't delivered, you should get your money back, that is a basic universal law. They offer me instead a voucher which I have to use in the next six months, however who knows how much time this pandemic will last or if the airline will be operating at all in the future. I waited more than half an hour on the phone, spent much money, and later when received the voucher it says at the end of the e-mail I have to call them if want to use it and so pay again the call. I liked this airline but they are acting in a very sneaky way which is deplorable.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFunchal to Lisbon
Date FlownMarch 2020
Value For Money 12345
no
1/10

"won't fly with easyJet "

(United Kingdom)

Trip Verified | London Gatwick to Belfast. My flight from London to Cairo was cancelled, and I had to change my flight in order to come back to Belfast on the same day. I checked in, and I paid for my bags. I went to my gate in order to get my flight and at the gate the staff were very rude and extremely vulgar to me. I had my small bag and my small laptop with me. Pay to pass otherwise you won't pass. I told her that I came from Belfast with my laptop without any problem, and she is rudely repeated her message again and when I told her that you are really rude she went mad and she said that."I will call the captain, and you are not going to board." The funny thing is when the supervisor came to solve the problem I asked him to talk privately and he was clearly supporting his colleague without even listening to me as a customer who has a right to explain what happened. And they start to ask me to pay another £110 in order to use the next flight. It is unbelievable when you use easyJet for 7 years and suddenly you have such an experiment with a team that unprofessional. I won't fly with easyJet again and I will share my experience with others.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Belfast
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"lifted the heights of my admiration"

(Cyprus)

Not Verified | I have always found Easyjet an excellent airline to fly with and now after the magnificent effort by the airline to repatriate a family member back to the UK when another budget airline washed its hands of us has lifted the heights of my admiration to a new level. Service like this is second to none.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePaphos to Bristol
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"angry how they handled the situation"

(Slovakia)

Trip Verified | Vienna to Basel. Flight got canceled because of coronavirus. I spend 3 days trying to find out how to get a refund but without any luck, you can just cancel it without getting money back. Applications and the web is broken, you can't reach customer service. My first bad review ever but I am really angry how they handled the situation!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Basel
Date FlownMarch 2020
Value For Money 12345
no
10/10

"thankful to the cabin crew"

(United Kingdom)

Trip Verified | Marrakesh to Gatwick. With all the disruption that was going on due to Covid-19. I could understand the mess of the ground staff were going through due to the high influck of passengers trying to go home. The handling agent was not good enough in organising themselves to face the situation that made it so hard for the passengers. The airline was your normal low fare airline as usual, the crew were superb in every way including my bad experience with my blood pressure that they helped me with. I certainly am thankful to the cabin crew, I wish them all the best and I extend my great appreciation . We were at the airport 48 hours trying to catch any flight to London, went through hell And the flight crew made us forget the misfortune we got at the airport.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMarrakesh to Gatwick
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"rebook without extra cost"

(Portugal)

Trip Verified | Lisbon to Funchal. The company suspended its operation to Madeira island on the day I had my flight due to Covid-19. It is understandable and I was able to rebook without extra cost although I don't know if circumstances will let me fly on the new date, one month from now, which is disturbing.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Funchal
Date FlownMarch 2020
Value For Money 12345
yes