easyJet

✅ Trip Verified | They send you online boarding pass, let you feel everything looks good until you get boarding, they start to charge you all you bring, because you have no chance to use checked-in luggage service, be cautious with this airline. Air fare are great because they charge you $48 for a regular carry on, $158 for a medium size luggage and $48 for backpacks or over the arm bags. The only thing included is a kauv type bag or man purse type bag. Terrible, rude customer service.

✅ Trip Verified | Airfare prices are great because they charge you $48 for a regular carry on, $158 for a medium size luggage and $48 for backpacks or over the arm bags. The only thing included is a kauv type bag or man purse type bag. Terrible, rude customer service.

Not Verified | I had paid for an additional bag to take into the cabin. However when I arrived at the gate, they said the bag had to be dropped at the counter. I said that I had made a mistake and that I thought I could take it into the cabin. They said that I should repay (48€) to have it dropped next to the plane so that they could put it into the plane. I had asked, can you not make an exception and leave it next to the plane so that they put it in? She said, no you have to repay and then said, leave it next to the plane so that they put it in. A joke! Really rubbish customer service, always late and dishonest!

Not Verified | The check-in and security check was perfectly fine, both processing and staff. The hand luggage rules/measures are very confusing and are obviously created to make people pay for an extra fee. Also the construction of seats with a frame beneath doesn’t allow regular hand luggage - although this frame (that might be necessary) could most probably have been constructed in a different way. Discussing this matter with the personnel at the gate at Rome (FCO) got very emotional and wasn’t professional at all.

Not Verified | I have always travelled worldwide with my hand luggage suitcase, I have even worked for an airline and I have never had a problem with any other airline. My actual suitcase was brought as hand luggage dimensions requirements, only to find when boarding my flight from Manchester to Ibiza, a man, was standing where we pass with the boarding pass holding a credit card machine and stopping everyone with a hand luggage that didn't fit in which looked like a child size baggage gauge and apparently easyJet don't allow the wheels or handles to be included in the dimensions stated on their site. I wasn't the only one questioning this it looked like an easy money racketeering business going on threatening passengers that they cannot board until they have paid.

✅ Trip Verified | Flights delayed by over 1 hour and the airline crew decided to leave all the passengers stranded on the aerobridge that connects to the plane. With no update and communication, all the passengers were simply left stuck with no access to water.

✅ Trip Verified | I booked a flight to go to my grandmas 80th Birthday and they just canceled the flight. I wanted a solution and the only thing they said was to go to their homepage. The next flight available would‘ve cost 1000 CHF. They just aren‘t good with their customer service.

✅ Trip Verified | Unfortunately there is no chance that everything will be as planned with this company. I travelled from Amsterdam to London with a backpack which was fine. When I travelled back to Amsterdam with a backpack and a small shopping bag (bought clothes from the airport) they add me a fee for £39.99 before the boarding because I had too many bags on me. Since I am allowed to shop from the airport, why am I supposed to fit everything I bought in the airport into my backpack? They told me “I need to pay” and “its not debatable” and the customer service were quite pressing on that. Next time, this company is going to be my last choice over the other flight companies.

✅ Trip Verified | Nothing wrong with the flight but rather than arrive at Gatwick north we arrived at Gatwick South. No announcement from the crew or anyone. So there were passengers left confused, late at night, in the wrong terminal with their connections, greeters and onward arrangements screwed up. A simple announcement or warning by the crew would have helped. But easyjet don’t care. And their pricing is despicable.

✅ Trip Verified | Departing from Amsterdam was unpleasant. The plane was delayed. First, all the passengers were sent down the stairs to the holding area H2, then told to go back up to H pier corridor as there might be a gate change. Hardly any seating in H pier so I had to stand for ages. There wasn’t a gate change so we all went down the stairs again. This meant that I had to put my official EasyJet size cabin baggage into the frame twice. Each time it fitted of course but I had difficulty getting it out again each time. I arrived safely at Luton Airport more than an hour late. The return journey was punctual but at the departure gate I had the same problem with my cabin baggage, the ground steward came across as rather aggressive. There was a long wait on the stairs before boarding. This airline flies me to Luton near to where I need to be.