easyJet

✅ Trip Verified | Easyjet is the worst airline ever, flight EZY6582 16/05/23 from Rijeka to London Gatwick was canceled after checking in and waiting for the plane at the gate. It is not possible to get information about accommodation or alternative flights for that day, another flight after 4 days was offered - it sounds like a mockery. I do not recommend EasyJet to anyone and avoid this airline if you can.

Not Verified | Truly the worst airline I have used and I have used plenty of bad ones but this was by far the worst experience I have had in all my years of flying. We were at the airport since 9:30am as we were meant to fly at 11:30am. Just after going through security we were told there was a 1hr delay on the flight tracker. By 3pm we were still waiting with no updates or anything only the flight tracker. Finally the plane lands around 3:30pm and we were able to speak with someone but we were told no flight till 10pm now so have to leave security area. We waited etc 10pm comes and goes now flight saying is delayed till 1am. At about 11pm 1 person comes and tells us flight is now canceled due to staff having finished their flight hours. They made us wait all morning, evening and part o the night before we were told flight was cancelled. I was calling customer service as there were no easyjet representatives, they had no clue what was happening, when we finally spoke to someone at the airport they didn't have a clue either if were even were going to fly the next day or anything. No communication with passengers, no proper updates on what was happening. They had 1 poor representative trying to sort hotels out for over almost 200 passengers. It was just a complete shambles and an utter mess. Will never in my life be flying with such an incompetent airline.

✅ Trip Verified | Worst airline ever. Staff are rude and random in their “approval” of baggage. Flew in on Aegean - pleasant amazing. Easyjet is not worth it. Pay a small amount more and get better service and free food

Not Verified | Do not use this company. Completely unorganised staff, spent time chatting about personal plans. No food available, nothing was clean and easyJet staff in dubrovnik airport absolutely shocking, so rude. Never again, unbelievable the attitude.

✅ Trip Verified | I chose Easyjet only because I needed to fly from Gatwick to Berlin. This is the second time I have flown with Easy jet and both times have been great! Ticket price came with Speedy Boarding not sure how many are allocated each flight. This flight seem to have quite a few. I live in Australia so we don't have this. Once onboard lovely crew and comfortable seats. Flight left and arrived on time. Check in quick and efficient. Will certainly fly with Easyjet again.

✅ Trip Verified | Horrible experience. After 1 hour delay I was asked to pay 40 pounds for carrying a plastic bag with 2 items. Staff extremely rude. The plane half empty so no "overweight issues"

✅ Trip Verified | If I could give 0 out of 10 I would! Myself and two friends were due to fly back from Prague last April when our flight was cancelled an hour and a half after it was due to take off. There were no customer service agents on site to assist us getting home or finding accommodation, just a text telling us our flight had been cancelled, no apology - nothing! I had to spend money on food, beverages and a hotel room for the night. EasyJet reimbursed me for the food and beverages (the lowest of the two claims I submitted to them) no problem, but when it came to the hotel room they kept rejecting my claim telling me my receipts and invoice were invalid because they didn't have my name on which is ridiculous. I seriously recommend avoiding this company as they clearly don't care about their customers and are fine leaving them stranded with no help whatsoever!

✅ Trip Verified | Easyjet is most of the time a safe option. In this instance, the flight was on time, airplane was clea, modern and silent. The crew very professional and kind, as they always are. The only issue, which is valid for most low-cost airlines, was the boarding process, which have the passengers wait standing up on stairs standing by for the bus which will take you to the aircraft.

✅ Trip Verified | I am writing to denounce my profound regret regarding my flights with easyJet. Customers try to choose EasyJet because they are low costs but the hidden fees and the staff behaviour made me spend with easyJet really more than other airlines such as Air France or Lufthansa. I think that easyJet has many problems including the fact that a flight can only be changed for an important cost (£49) when it is within two months (who will book and change a flight before two months?). Hence the change would represent twice the price of the flight price. However, I am writing regarding a specific issue. Yesterday, I had two flights with easyJet, the first from Lyon to London Luton and the second from London Luton to Edinburgh. Three days before my flight I bought the right to have a large cabin bag (that cost me £47 for the first flight and £15 for the second one). Everything was OK with the first flight where I had my cabin bag with me in the cabin (where its place should be). However, in London Luton, the staff member at the check-in desk forced me to pay 48 additional pounds for the same cabin bag with a 10.9kg weight (in order to check it in as hold luggage). Please note that the same bag fitted really well on the plane for the first flight (from Lyon to London Luton). Moreover, I observed that other passengers had cabin bags larger than mine. Hence, today I observed that easyJet staff are not coherent in imposing additional fees to customers from one country to another. Also, they are not treating their customers in the same manner. I initially paid around £22 for this flight. In the end, it cost me £85: £22 (initial payment) + £15 (Large cabin bag ) + £48 (when they forced me to check in the large cabin bag that was supposed to come with me in the cabin) In addition to this, you can read on the news every day about the high rate of delays and cancellations of this airline. Don't underestimate the stress that can be caused by this airline. Also, it has plenty of other low costs around that do not have such bad reviews from customers. So, I would advise anyone to avoid this airline.

✅ Trip Verified | The worst company with bag policy. Even if the luggage was in the dimensions given in the website I got a fine of 48 euros. Do not consider consider to choose this company over a bit more expensive companies.