Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2991 reviews
4/10
3 star Skytrax Rating
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9/10

Delta Air Lines customer review

(Cyprus)

LCA-AMS-EWR and EWR-CDG-LCA. Flights on time overall good service. Food drinks and entertainment was good. On return flight was bit delayed because of snow and baggage arrived day after because of handling issues at the transit on French airport (CDG).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(United States)

Flew from BOS to DFW via CVG January 23rd. Very good experience small aircraft both legs but clean I was in Economy Comfort. Flight attendants very good with excellent customer service. From CVG to DFW the flight was delayed due maintenance but it was repaired and the flight went without any issues. Arriving in Dallas just some minutes late but the baggage service was very good and the bags were out quickly. My return flight was DFW to BOS via ATL January 29th also very good planes were full both legs. I didn't get economy comfort on DFW-ATL but paid $19 for a preferred seat I think it was not a good idea since got group 2 and almost didn't get space for my carry-on because group 1 passengers almost got it all. I think if you are paying something extra for a seat you should go on group 1 despite that the flight was very good and the flight attendants were ok. The leg from ATL- BOS was very nice I got Economy Comfort flight attendants very professional and cool both flights departed and arrived on time.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Delta Air Lines customer review

(United States)

LGA-BNA operated by Endeavour Air on Jan 30th. Aircraft - 2 week old CRJ900. Departed 2 hours late due to the plane arriving late and the crew attempting (unsuccessfully) to fix a broken overhead bin lock. Eventually they gave up and scotch-taped the bin cover so it wouldn't open during the flight. Otherwise the flight was uneventful and fairly comfortable. Snacks and soft drinks were distributed and the FA's were attentive. My return flight from BNA got cancelled due to LGA completely shutting down due to the winter storm on Feb 2nd so I got rerouted to JFK via ATL. The 40-minute flight from BNA to ATL was uneventful and was on a completely full 23.5 y.o. A320. No food or drink service on this short flight. The ATL-JFK eventually departed 3 hours late despite most other JFK-bound domestic flight cancelled. The MD88 was completely full which was understandable given that the three previous flights to JFK were cancelled that day. Despite its age the aircraft was comfortable and the flight smooth. Upon landing in JFK we had to wait another 1.5 hours on the taxiway for a gate to become available. Bottom line: Delta got me back home albeit 8 hours late but I think that's pretty good given the circumstances.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
10/10

Delta Air Lines customer review

(Canada)

Flew LAX-YVR with Delta. My first time with Delta and I was impressed. Took a 6am flight so I was at the airport at around 4am but the staff was present and was able to lift my mood even without my morning coffee. Barely a wait for security or bag check. When I got to my gate the flight crew was already there and chatting with travellers. Boarding was quick. Unfortunately there was a slight delay due to 'mechanical failure' but I still arrived on time. FA were excellent with 3 drink services (I think) and offering coffee and water in-between. I slept about 1.5 hrs out of the three hour flight comfortably due to the lovely headrests that adjust in multiple ways. Didn't try to recline my chair however.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(Bermuda)

Suffering from a sinus/head cold I was not anticipating my return from LAX-JFK-BDA on a red eye. My flight was scheduled to depart LAX at 9.40pm and I checked in at Delta's Priority counter around 8:00pm and proceeded quite quickly thru security and found my way to a very crowded SkyClub. When we boarded the aircraft I was pleased to discover that this plane was a newly converted B-767 with the new Business Elite product-proceeding to my seat my coat was stowed and I was served champagne in a champagne glass (so unlike American who still give you those tacky plastic cups) for a pre-flight drink. The seat was 4A and quite comfortable and reclined to a full lie flat bed a nice pillow and quilted blanket as well as an amenity kit. As soon as we were air borne I changed into pajamas and slept most of the way to JFK. The crew were quite keen to help as were the nice ladies in JFK SkyClub during my transit time for BDA. The JFK-BDA flight was also very pleasant although I slept on that one also. All in all a very nice experience with Delta on this route especially with the new Biz Elite product between LAX and JFK-will look forward to doing it again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Delta Air Lines customer review

(United States)

LAX-JFK-Zurich 24th Dec 2014. Return Jan 7th 2015. First leg of the flight came in late so we missed our connecting flight. They scheduled everyone who missed the connection on the same flight a few hours later ensuring it was busting to capacity. No seats unused. Even though I get airsick and need to be next to the window they refused to accommodate-even though I'd paid more for a window seat on the flight their delay made me miss. Then later delayed on the runway 4 hours-apparently because they were waiting for a manifest. The seats were just atrocious. I've flown economy all my life and never felt so uncomfortable. I will do anything to never have to fly this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United Kingdom)

Traveled home from New York to Heathrow on 18/1/15 on Delta Airlines at 7pm flight DL401 with my Husband and three friends and our complaint is that the Stewards and the Stewardesses were totally ignorant and only spoke when asking us what we wanted (food and drink). They did not interact with the passengers at all and the food was almost thrown at us this was our first flight with Delta and it will be our last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

My daughter just flew in from Miami they cancelled hundreds of flights because of the incoming storm however they chose not to cancel hers took off 1 hour 15 minutes late. Landed 2 hours 15 minutes late diverted from LaGuardia to JFK shuttle service to LaGuardia was cancelled due to weather and they literally left their customers stranded with no way to retrieve their vehicles to get home. My daughter is currently stranded. This flight should have been cancelled as were all other flights.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Delta Air Lines customer review

(United States)

Philly Atlanta Sarasota and back. Out was an MD88 and MD90. Had a bad ankle. Gate agents allowed early boarding on both flights. FAs all friendly. Basic service no complaints. All flights all on time aircraft clean and plenty of room at 5' 10". Return was MD90 and a 757. Again friendly gate agents and FAs flights all on time and overall good service. As an AE platinum card holder got free checked bag each way.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(Australia)

Flew SYD-DCA via JFK and return from DCA-SYD via LAX. Both flights were really good. Very friendly cabin crew and individual greetings by the captain. Food was average plane food with 3 meal services from the SYD to LAX and LAX to SYD. I would definitely fly Delta again great service good clean aircraft and also a wide range of inflight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes