Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
9/10

Delta Air Lines customer review

(United States)

LHR-JFK return. I tend to pick Delta due to the affordability and nice service. Again I was not disappointed. Flight going out of London on time and plane not full. Got plenty of space and the food was good. Coming back to London the flight was packed and the plane was slight older however the food and service was good. I asked for a special meal that was accommodated on both flights! Happy to fly Delta again for sure!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Delta Air Lines customer review

(Canada)

Flew Comfort Economy YYC-HKG return. Booked flight 6 months in advance (and got a great deal) but over the next four months our flight itinerary was changed six times. Since some of the changes impacted our flight by over an hour I called to change to other flights - agents were happy to help out and they answer their phones promptly - a pleasant change compared to the waits we usually experience with our regular airline Air Canada. Alerted by email of all but one of the changes which I noticed by accident. We had paid extra for Comfort Economy and one of the changes meant that the fee for Comfort Economy was higher - instead of notifying us that we needed to pay an extra $20 to keep our Comfort Economy seats they just put us in a regular Economy seat and kept the $130 we'd paid to begin with! Thank goodness I noticed. Flights themselves were good. The extra leg room on the long haul flight was wonderful. Wide selection of entertainment. Plenty of food/drink offered and quality not bad (daytime hot meals ok mid flight snack fine breakfast awful). Service attentive. Very cheerful on the way there and pleasant on the return flight. Connecting flights from Calgary-Seattle were on old planes but fine for a one hour flight - staff were great. I would fly Delta again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Delta Air Lines customer review

(United States)

PDX-AMS-PDX. I was seated in economy plus for the both legs and this is definitely more pleasurable than the basic economy. However the seat cushion still remain hard and quite uncomfortable for a 10 hours flight. Food was okay and very good entertainment system. The crew was professional and attentive on the PDX-AMS. Unfortunately the cabin crew on the return flight was borderline lazy doing the minimum and spending more time socializing on the back of the aircraft than paying attention to the passenger and especially the cleanliness of the bathrooms.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(United States)

ATL-JNB-ATL Business Class. Atlanta flight was on time and the flight crew was very "seasoned". Service was good. Food was ok. Nothing special. Seats are great - I'm tall and they do the trick. VOD system is outdated and flight tracker rarely works. The return flight was about an hour late and the crew was much better. Food from JNB was much better than first flight. I would rate the second crew as outstanding. It's all about the seat and the business elite seat is among the best for such a long flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(United States)

I flew SFO-LAX on a Delta Shuttle emb-175 in first class seat 4A. The seat cushion was pretty hard but fortunately it was only a 50 minute flight. Honestly the first class seats on the emb-175 aren't great and I would never pay for them just upgrade using miles or medallion upgrade.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(United States)

We flew Delta Airlines 777 business class from LAX to Bangkok (via Narita) in October 2014. The seating configuration is one of the best we have seen internationally. The lie flat seats were enhanced with two pillows and a comforter. The second/smaller pillow worked very well for your legs/knees over the long flight. The comforter was the most enjoyable blanket we have ever experienced on an international trip. It's amazing that such a small difference in quality can make such a large difference in the sleeping comfort and environment. The only complaint about the seat configuration is that it is difficult to communicate with a traveling partner.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Delta Air Lines customer review

(United States)

OKC to ATL then ATL to TPA MD 80 from OKC to ATL then twin engined wide body Boeing from ATL to TPA. Seats on both flights were uncomfortable with minimal recline. The headrest pushes my head forward making it difficult for me to nap. On both flights I forgot to bring my seat to the upright position for landing. The FAs didn't notice or might have figured it didn't make any difference. I would not pay to fly Delta in economy or EC on account of the uncomfortable seats. I traveled on a free ticket purchased by my spouse with FF miles so I gave Delta three stars for Value for Money. Food for purchase but items that appealed to me weren't available. The FAs were courteous the flight uneventful. However Delta is my least-favorite airline.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Delta Air Lines customer review

(Australia)

My flight with Delta was a short 1 hour trip from LAX to SFO. It was unfortunately delayed due to bad weather but the service on the flight definitely made up for this. Drinks peanuts and pretzels were offered soon after departing LAX and a healthy snack box filled with trail mix wholegrain crackers guacamole tomatoes celery and carrots was also provided. I did not expect this to be included in the price at all on such a short flight! After flying with another airline on a domestic US trip the service on Delta definitely stood out and I would definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Delta Air Lines customer review

(United States)

Flew Atlanta-Dubai Economy. FA were very good but the economy seats are very poor. Packed flight so no elbow or leg room. Left on time. Food and service decent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Delta Air Lines customer review

(United States)

PDX-AMS-PDX: Flew on economy comfort for both legs. The PDX-AMS was good with the typical Delta service which has improved over the years. Aircraft was clean and a very good IFE. For the return flight it was quite different starting with a very disorganized Delta security at the gate. The contracted agent were borderline rude and did not have a clue what they were doing. During the flight the cabin crew appeared to do a minimal job and could care less about the service and especially the state of sanitary conditions of the restrooms. Delta management should work on improving the consistency of their crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes