Delta Air Lines

CDG to ORD March 3 and one week later back both flights leaved on time plenty of food decent inflight entertainment with a great choice of international movies would fly them again.

This is my first experience flying with Delta and I am extremely disappointed. My flight was canceled over 20 hours in advance and I was automatically reassigned to a flight departing 13 hours later. While I appreciate a seat at some point their were 6 flights earlier that I could have been placed on and I was not given a choice. I called Delta and had an associate inform me that I was "not a priority" because other flights before mine had been canceled. She also told me my departure weather was the issue she was incorrect. She did absolutely nothing to help me on the phone and was unapologetic. My co-workers on other airlines all departed mostly on time and make it to the same destination I was heading just fine while Delta continued to tell me the weather was not ok. I arrived at the airport at 5am and proceeded to sit in standby flight after flight. As I sit and wait for these flights they are all overbooked by at least 15 seats and I have had several agents act that I am an annoyance when I asked to be put on standby. The attitudes of the agents are generally distasteful and rude. They are treating us as if we are creating the issues and I have offered no apologies on behalf of anyone.

On March 1 2015 my flight from Phoenix to JFK (1247) was delayed due to icy conditions in New York. My 2pm flight finally took off at 4pm. When we were an hour from our destination the pilot informed us that management was diverting our plane to Detroit. We were told that agents would be waiting for us at the arrival gate and would answer all our questions. The agents turned out to be one very disinterested agent who was talking on his cell phone when we arrived and only told us where to go for re-ticketing when prodded. He sent us to gate A53 that already had a line of 150 people when those of us in the back of our plane got there. There was a lone agent to answer all our questions and re-book each person individually. After 1 hour in line we hadn't moved at all. There were no announcements no accommodations no compassion or concern for your customers. No food no pillows no answers! Many of us had family back at JFK waiting for us and we had no information to give. That none of the 1200 people that were diverted lost it is a testament to OUR understanding and patience. Clearly the understanding was one-sided. No one blamed the inconvenience on the airline after all weather happens. What we objected to was the total ineptitude and lack of compassion of the Delta personnel. Eventually a fellow came around with one slice of pizza but I found out about that by roaming the gates looking for information. Most of us slept on the floor as there were no cots or sleeping bags given as an option. It is disappointing that Delta couldn't do better. Eventually some of us received a $100 voucher by insisting on some compensation for our discomfort. I don't imagine I will make much use of it as Delta will be a last choice of airline for me.

Delta recently on a finally two class plane from YWG-MSP (CRJ-900) I believe. Total trip was YWG-MSP-LAS. I despise the United ERJ-145's and similar small product that was on international routes from YWG previously. Thank you to Delta for slightly upgrading the size of your planes out to MSP. Solid 757-300 economy plus to Las Vegas. Solid crew everything was nice and smooth. The 757 had been refurbished had a great AVOD system. Flights on time crew very friendly. I cannot ask for more on this route. It seems to me Delta is making a large effort to improve their customer service and technology and overall experience. It is working wonders it is amazing how far ahead Delta is of United (my other carrier to Las Vegas through DEN). My preferred US carrier.

Superb flight very helpful cabin crew who couldn't do enough for the passengers and were very friendly. Food good and plentiful as were the drinks. My first time flying with Delta and a very positive experience. Will be booking with them again rather than their partners Virgin who I found (unusually) a little disappointing on the flight home.

I managed to get back home 43 hours after I left my hotel to get my flight from NY JFK to Dublin. Given no explanation left standing in several queues for hours with refreshments only given hours later. When people in the queue started giving out as nobody had given any information or updates a Delta employee got the police. I'll go via Aer Lingus in future as I know they would not treat people like that. The flight return was maybe 15 euros cheaper but what a mistake it was.

I will never fly Delta again. My wife and I were scheduled to fly out of Atlanta to Wilmington and were made to check our carry on bags at the ramp 15 minutes later we were deplaned. We had just waited 45 minutes in the terminal for a flight crew. They board us and tell us weather stopped the flight. Don't insult our intelligence. That plane sat in my view for 4 hours and we were refused our luggage. 24 hours later no one at Delta knows where our bags are. We re-routed to OAJ customer service in Atlanta assured us they where re-routed. This was totally avoidable.

In early August 2014 I booked a Business Elite ticket from STT to ATL for February 22 2015. My confirmation indicated my seat number and that a meal was included in my ticket. At check-in however I found that Delta had changed my status to Economy with a seat far back in the aircraft. When I called Delta to rectify the situation I and my Son-in-law were both treated rudely. We spent 2 hours on the phone with the result being that I should “ request to be upgraded at the airport. At the airport there was another 30 minute wait before I could talk to a Delta representative only to learn that I'd have to appeal at the boarding desk. A one hour wait ensued at the head of the line at the departure desk while the Delta representative ignored me waited on other people and fiddled with a computer terminal that wasn't working. The end result was the same rudeness and no help at all. I got neither the meal nor the priority baggage check-in that I had paid for. The flight was late arriving in ATL and I had to run to make my connecting flight to BOS. Delta had changed my seat assignment on this flight also. When I called to file a complaint the Delta Supervisor informed me that Delta changes aircraft seat assignments and passenger status without notifying passengers and confirmed that they had sold my assigned seats to more than one person and that these were normal”practices for Delta. I can't imagine why anyone would want to fly with Delta Airlines. Once they have your money they treat you like dirt or worse. There are plenty of other carriers out there. Based on this experience I can't see myself ever flying Delta again. I know I am not alone as there were at least 20 people in line behind me with similar complaints.

Left at the airport in Jamaica for 7.5 hours only to be told the flight was cancelled. Now at 11pm we needed to find our luggage go through the process of finding hotel reservations along with 100 other passengers. The next direct flight home to NYC was in two days. The following morning Delta tells us that our flight leaves in 40 minutes. Now we need to pack and get to the airport fast. We flew business elite and it was so disturbing to find that the armrest was broken and that no wifi or TV. Our choice of meal was eggs or cereal? Should have gone coach. The flight was not cheap and expected more. Realizing now why Delta is not our normal choice of airlines.

Flew from baton Rouge to Orlando Florida via Atlanta. What a mistake! Delayed on our outbound flight to Orlando by more than 5 hours. Delayed on our I bound flight by more than 3 hours. I will never fly Delta again.