Delta Air Lines

I booked this flight from Phoenix to Charleston with Delta and packed a carry-on so that I would be able to get off the flight and leave right away. For some reason they had me check in my carry-on, which I thought was weird considering there was plenty of space in the overhead compartments. Checking in my carry-on caused me to be late for my appointment because I had to wait 45 minutes in the baggage claim area for it. Same thing happened on the way back home too, this time I asked to bring my carry-on with me because of my last occurance. They refused to let me even check to see if there was room for it, the customer service was absolutely terrible, and to top it off there was room again in the overhead bins.

Sacramento to Washington National with Delta. I log 40-60k miles a year with DL, not tons but not nothing using several classes (upgrades to F, Y+, Y). While far from perfect, they are the better of the legacy US carriers. On the positive side they seem to be pretty consistently on time, or close enough. I've had tight connections in hubs and never a problem, even though I've had to sprint on occasion. SLC is best, then MSP, DTW. ATL is spotty, LAX is definitely a problem spot. The cabin crew is far, far better on the whole than United. Much more professional and caring, usually well put together. While it's impossible to use miles (like all carriers it seems), they offer decent perks for status. On the negative side, they change their schedule all the time. Like, weekly, but tend to firm up about 10 days out (so more planning than execution). It can be problematic when your tickets come from a company travel service, since you'll need to go through them to re-accommodate. Skyteam coordination is hit-and-miss. Seamless with KLM, pretty good with AF, disastrous with AZ, inexistent with CZ.

Travelled recently on Delta to Paris CDG, opting for the EWR flight as the time was more convenient than the earlier departure from JFK (I was using Delta Sky Miles for this segment). The Delta "rotunda" at EWR is actually a near-pleasant experience. For one, the departure time, just after 9pm, means its the last Delta departure out of EWR for the day and the entire security experience to gate was hassle free. The Amsterdam flight departs much earlier, at 6.30pm. The boarding area is standard Delta fare. There is a small Duty Free shop, some relatively tidy bathrooms, and one sports bar in the long corridor that leads to the gates. Boarding was chaotic (flight was full) and plenty of additional passport checks were conducted at the gate. Flight push back was delayed 35-40 minutes due to a Sofia bound passenger that didn't board, and the luggage had to be removed from the hold. The plane was a 1991-build 767-300ER, which once flew for Gulf Air. Delta has done a nice job of renovating the interiors and even Economy Class was decent. AVOD was great as was the USB port to charge your phone. Meal service was nothing spectacular, but did the job for what is a 6 hour 30 minute flight. Cabin crew were efficient, relatively friendly. Plane was in great condition. Arrived 25 minutes late and was on the curb within 15 minutes. CDG is an awful airport but for a point to point flight, it works.

I have never posted a complaint on any website for any reason. Until now. I am the most understanding and peaceful person I know, but I'm so upset right now that I'm posting this review right before we take off. Everything was fine until I started to board, and then right as I was about to scan my boarding pass, an employee grabs a tag and puts it on my carry on bag and says, 'all bags with wheels have to check'. I told him calmly that I don't want to check my bag because I don't have any checked bags. He forces the tag into my hand and says plane is full. So I walk down and leave my bag. I was a little upset, but despite his terrible communication and people skills, if it's full, it's full. So I board the plane and go near my seat and sure enough, there's at least three or four places where my bag would easily fit. I tell a flight attendant right away and they tell me that the checked bags have already been stored underneath, so I can't go get it. Why would he say that? And why not just ask me or talk to me instead of forcing me to do something that is not only obviously completely against my will, but also not necessary?

Excellent and friendly service by the gate agent and flight attendants. My wife and I were greeted by name by the gate agent as we boarded. The FAs called us by name and constantly walked around to see if we needed anything. I would rate the food as above average. The fight departed Atlanta and landed on-time in Salt Lake City. Our luggage was delivered timely. The pilots kept the passengers informed during the flight. I would certainly rate Delta Air Lines higher than their competition.

✅ Verified Review | Scheduled departure was at 9.10am. Departed at 10.15am because of paperwork issues. Upon entry into the plane it was filthy. Potato chip crumbs on my seat, oily screen, urine all over floor/toilet in bathroom which leads me to believe the plane was never kept or cleaned before our boarding. At 11.43am we were still on the tarmac and they said that something mechanical was wrong with the plane. We then returned to the gate. It is now 1.36pm and we have reboarded the plane. We still have not left. They are saying that they still have no further information. On top of that, the crew have asked us to have sympathy for them. Delta is laughable. I don't have sympathy for the crew. I have sympathy for everyone who has been patiently keeping their cool and have missed their connecting flights and their cruises.

✅ Verified Review | Extremely unhappy with Delta. I had a so-so experience during a flight to Little Rock on a Delta partner a few years ago. This time around we flew into DCA. Upon departing D.C., we were delayed by inclement weather to a connection in Atlanta. Even though we selected an alternative flight upon self check-in, we received passes for the cancelled flight. Going to customer service was futile, the desk clerk literally told her supervisor she would not handle delayed flight cases. We got rebooked to a connection in Minneapolis, which Delta also cancelled. It took a further 2 hours waiting in a customer service line to get a solution. The customer service personnel proved absolutely useless, actually handing us a card to their 800 line because they were overwhelmed. The call also proved frustrating, it was only after thirty minutes of being put on hold and talking to an agent that we managed to get a connection to JFK the following morning. On other notes, Delta doesn't offer a free checked bag like many airlines. To check one bag is $25. The food on the flight to LAX was overpriced generic junk, think $12 for a wrap you could have bought for $5 at 7-11.

✅ Verified Review | Denver to Manchester via New York JFK. Delta offer no lounge facility at Denver and nor do they offer any vouchers or other compensation for this - Not good enough. The airline brags a lot about its ability to stick to schedule and pulls one or two tricks to achieve this. We pulled back from the gate within a couple of minutes of schedule but then sat around for an age prior to taxiing. On time departure is calculated from pull back from gate, even if you go only a few feet. Service on board both sectors was excellent with very pleasant and efficient crew. Food offerings on both flights were very good and beverages were frequently offered. Denver to JFK was a midday flight and JFK to Manchester an overnight. Service on both flights was excellent. The lounge at JFK was welcoming and had a variety of hot and cold food on offer. Having eaten on the plane we did not bother with the offerings in the lounge. There is a complimentary bar service (you pay for premium and imported) with a good range of beverages supplemented by tea/coffee machines. The flat bed on both sectors was comfortable, IFE has a small selection compared to many airlines, not a problem for the overnight flight as I slept most of the trip. Bags were on the belt quickly in Manchester. Overall a good experience but Delta need to get lounge access at Denver.

I just spent 12 hours on airplanes and in airports traveling from DCA to SFO and very few of them were pleasant. It started with a delayed flight that would have caused me to miss my connecting flight. I did receive email notice, but the itinerary was not rebooked. I went to do it myself but was unsure whether or not I could make the earlier flight and so I decided to wait to resolve the issue at the airport customer service desk. Apparently that was my fatal mistake. I arrived at the airport a good hour before the earlier flight's scheduled departure and proceeded to stand in line for half an hour at the desk while 1 customer service rep was struggling to manage a growing line. By the time the other representatives who had been walking in and out of the back room finally jumped in to help, I had tried and failed to rebook myself both online and on the phone, where the estimated wait time was 34 minutes. The representative rebooked me on the remaining itinerary available which was several hours later. After security I then stood in another customer service line for nearly an hour to receive my seat assignment. This flight was also significantly delayed, and even after boarding, we then sat on the tarmac for another hour because of first "congestion on the runway" and then "inclement weather". I also was asked to check my carry on due to space limitations, and when I protested explaining that I had an interview the next morning and my suit was in my carry on and I didn't want to risk the luggage being lost, the representative literally pulled my ticket out of my shirt pocket to check my name. We were all frazzled, but this really took me aback. By an act of God, my new layover was several hours and the gate happened to be right next to our arrival gate so I made the connection despite the two hour delay (on top of the delay from my original booking). This second flight was also slightly delayed and again I was asked to check my carry on. This time I relented after the representative offered that I remove my garment bag and she would hang it in first class. This rep is the only reason I'm giving a rating above the absolute minimum. Once we arrived in SFO the cherry on top is that we were forced to sit on the tarmac for another half an hour waiting for the arrival gate to open up. I'm not trying to be petty. I'm just legitimately frustrated and exhausted. Customers pay a lot of money for these flights. They don't have to be this painful and they shouldn't be. I'll be avoiding Delta in the future when possible.

✅ Verified Review | Though a frequent traveler this was my first experience with Delta flying from New Orleans to San Antonio via Atlanta. I found the staff courteous and professional. The aircraft carrier was very clean and comfortable. Unfortunately on my return the flight schedule got botched up because of bad weather in Atlanta. I had an international flight early the next morning, I went up to the service person who was prompt and courteous to re route me via Houston. He put me on United Airlines and I reached my destination 1 hour ahead of my actual itinerary.