Delta Air Lines

✅ Verified Review | Had a very pleasant flight with Delta from Atlanta to Bogotá. Delta uses a narrow-body Boeing 757-200 for this flight, which features the same business class as in domestic flights. It has five rows with 2x2 recliner seats. But for a four-hour flight, this is perfectly sufficient. The service was very good, and the food was tasty. Delta usually has a meat and a vegetarian option on this flight. I had a salad, Ravioli with fresh vegetables and a fruit platter for desert. I could not have asked for more.

✅ Verified Review | We had very good customer service on our recent trip to Tampa! I was worried about traveling in light of the negative publicity surrounding different airlines, especially traveling with a 5 year old, a 2 year old and infant. Allowing us to board first and get settled was very helpful as well as allowing us to check car seats, strollers at no cost. But the best part was when we were coming back and my 2year old grandson had had enough refusing to buckle, wanting to get out of his seat, etc. We were in the very back seat next to the stewardesses seat. A lady sat beside him and held his hand and talked with him, got him cookies and juice, showed him pictures of her children while we were taking off and landing. She was so good and sweet with him! Really made our trip home less stressful and more enjoyable!

✅ Verified Review | Seattle to Los Angeles. First the planes--thus gates--were switched last minute. Shuttled across the airport and boarded to find that we were delayed because they had to verify the switch (due to a faulty turbo needed for Alaska but not Los Angeles) and because we had too much fuel (again, needed for Alaska not LA). Then because during the now 90 min wait with no air conditioning on a 85+ degree day* we'd used gas from one side of the plane and not the other so it had to be siphoned over. Amazing crew of flight attendants gave us water for the heat and encouraged us to file official complaints. But that 1/2 glass of ice-less water each used up the entire flight's supply. Lots of unhappy flyers, crew, and missed connections.

✅ Verified Review | Flew Stockholm to New York City. First leg of the trip was met with a 3 hour delay then for our return flight my one son with special needs was not allowed to check in online, while the rest of my family, consisting of myself and my three other children, were cleared. He was subjected to a "random" security check that was stress inducing and confusing for my other children. I will never fly Delta again! This is how they treat families with young children? Never again.

✅ Verified Review | A new level of awful. My curiosity got the better of me. Could Delta be as bad as everyone I knew told me it was. I should have trusted my instinct. A clapped out old A330, clapped out cabin design, the seat to be fair was comfortable and I did get a good sleep. Dinner service did not happen as they did not have enough beef to cater for the needs of their business passengers. Sat in seat 4J I was surprised to learn that you need to sit on the "captains side" of the plane if you want to get your choice of meal with Delta. The crew member I spoke to was wholly disinterested in any form of complaint and said "Listen what do you want?" Naturally I considered approaching the purser on the plane to speak to him about perhaps guiding his staff on how to deal with premium passengers. When I learned a few moments later that this guy was the purser I realised that my night was over and this was a bus service to Atlanta and that I should expect no level of service whatsoever. Looking for good things. The seat, thats it. Bring your own food, don't expect any manners, get on the bus, sit down, shut up and you'll get to your destination in one piece. I spend a lot of my own money flying in a style that I like to enjoy. Delta failed, failed and failed again. I regret that I now have to continue flying on to Paris with Delta. Thankfully this flight is in economy and as such I already have no expectation of service whatsoever.

✅ Verified Review | Fayetteville to Minneapolis. Being disabled with a broken ankle, I was dreading my flight to Minneapolis. At the gate I was pleased to be helped so efficiently and pleasantly by a personable lady attendant. Upon boarding the aircraft, we were met by a steward who made us feel very welcomed and was so helpful. During the flight, he and a stewardess went over and above to make my grandson (age 7) and I have a delightful trip. The plane was beautiful- very clean and well maintained. The captain was great about keeping us informed and the flight was on time and smooth! Thank you so much for such a pleasant surprise trip!

✅ Verified Review | Delta let us wait for more than seven hours (check in at 12 noon, original departure at 13.50 for flight from Seattle to Amsterdam, now expected - but still not confirmed - for 20.30). The staff are friendly enough but have no clue. Other airlines would long since have brought in a new plane or at least cancelled the flight.

✅ Verified Review | New York to Atlanta. Nothing particulartly positive about this flight. The Delta First Class seat looks like a 1990s long-haul business class seat, with the difference it does not recline and there is no footrest. Food selection very limited (sandwich or chicken salad), I took the salad and quality was overall good; beverages selection limited as well and a Chardonnay served in a plastic glass before take.off is something simply meaningless (especially if during dinner proper glasses are used). Crew - like in the previous long-haul flight - seemed a bit too "casual", which can be easily misunderstood with unprofessional (I have been more than once addressed as "honey" during the flight). IFE very good on such a short flight, with large screen and possibility to use my own headphones. Overall an average experience.

✅ Verified Review | My son is in the military in Killeen Tx, he has a four day weekend coming up and wants to come visit. I purchased his tickets from Killeen to Panama City (United) for August 31 and the return trip on Delta for September 4th. Unfortunately Harvey happened and United had to cancel his outgoing flight to Panama City. I called JustFly (the online ticketing agency) and Delta to request a refund for the return trip due to the fact that my son will not be in Florida due to the cancelled flight (if he is not in Florida, he cannot utilize a flight from Florida). Justfly said they needed some sort of waiver from Delta to process a cancellation and refund, Delta said that the flight was not affected by Harvey and therefore there will be no refund. My son only had that 4 day available to come visit, yet Delta was very proud that they were willing to waive the change fee, and were gracious to give me a credit that could be used anytime before August 2018. I told them that the only reason I had to cancel the flight was because my son will not be in Florida, it only makes sense that if he is not here he cannot board a plane here. I was also informed that if I did not call Delta back on September 4th to cancel his reservation I would be charged a no show fee (funny how me being on the phone (with both Delta and Justfly for a total of 4hrs, did not qualify as notice that he would not be on the return trip, of a trip he cannot take!). I can see having an issue if someone was just willy nilly changing their minds about traveling, sure charge me a change fee, but when you are physically unable to take a trip due to circumstances beyond your control (Harvey has closed down Texas), then the airline should consider the circumstances and provide a refund and cancellation without fees or penalties in hopes that the traveller would remember how gracious the airline had been and would make sure to fly that airline in the future. Unfortunately Delta is not that type of provider, so if you are reading this review I suggest that maybe you shop elsewhere just in case (god forbid) a similar situation happens and you are stuck not able to get your money back. I am sure that Delta will be enjoying a very nice self appreciation party on my dime. No compassion or empathy for their customers.

✅ Verified Review | Atlanta to Santiago de Chile. Quite an awful experience on a decrepit Boeing 767-300. Cabin configuration with a staggered 1-2-1, seat itself very old but sort of ok (narrow though). The worst of this flight is the inflight service, seems at Delta they don't take their premium customers seriously; food below par (entree cold, beef fillet hard as a stone); presentation so poor (when you put some warm bread on my tray, why on Earth should you put it on the butter so that it melts everywhere?). Cabin crew attitude too casual for a business class cabin. IFE in such a small screen that some smartphones are bigger; new business class blanket (by Westin) is oddly covered - on the supposedly external face in a very hard and "plastic"-look-and-touch material which I fail to understand. Overall the service looks more like a Premium Economy than a Business Class, I keep asking myself when Delta will get rid of those old dinosaurs that are B767s