Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1867 reviews
5/10
3 star Skytrax Rating
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10/10

Delta Air Lines customer review

(United Kingdom)

LHR-JFK-LAX-LHR (via Detroit). I purchased the tickets for almost £300 cheaper then the British Airways / Virgin Atlantic equivalent - and it was money well saved! To JFK had great pitch in 767 economy great food drink and snacks and the on demand touch screen entertainment meant the flight went really quick. All the internal flights were on 757s and they were as equally as good and all had touch screen on demand entertainment which I wasn't expecting. It's right to say that American airlines have a bad reputation but my perception has changed and when I come back to the USA next year I will fly delta. The product is on par if not better then the other airlines and would recommend them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Delta Air Lines customer review

(United States)

I have been a gold member for at least one year. I usually fly every 4 to 6 weeks from DCA to Lagos Nigeria. The food service is extremely poor. Breakfast is disappointing I have now learnt to eat before flying. The airline assumes everyone can eat the cheesy bread served in the AM the rice has practically no taste and the bathrooms are in such a bad state before we land. I have only been upgraded twice on the economy flights. I ask each time and the response is the same 'you may or may not be upgraded and you will be told at the gate'. I flew Air France on the trip before last and even got upgraded on that flight to economy comfort. Delta really does need to appreciate their gold members. I fly delta because of convenience but I'm beginning to think it may not be worth it. Bad food with no absolutely no fringe benefits is quite frustrating especially when other airlines offer much more. To fly long distance every 4 to 6 weeks with no benefits are not worth it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Delta Air Lines customer review

(United States)

Whatever happened to schedule integrity? We booked our vacation to St. Martin on Delta because no overnight flights were required. Then they changed their schedule and now we have to overnight in Detroit on the way home. They will do nothing about this inconvenience and expense.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United States)

LAX-JFK DL1762 Sep 19 JFK-SEA DL 161 Sep 22. Business elite 767. Excellent experience especially for domestic service. Truly international service with lie flat seats duvets and quite good food. Service was efficient and warm. Would definitely choose this again over most other carriers on these routes.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Delta Air Lines customer review

(Italy)

Seattle (SeaTac) - Paris (CDG): 23 September. Flight was horrible! Low Seat comfort and low quality food. But the worst thing is seat assignment: my girlfriend was behind me and that's how it was for a lot of couples and friends! It's obvious that this is done on purpose in order to earn money from change seat utility during the check-in online.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Delta Air Lines customer review

(United Kingdom)

On both outbound (Atlanta) and inbound (Manchester) the controller in my seat did not work (same fault L/R control not working) fortunately my wife was not using hers so changed seats. Really annoying on longer flights. Service good legroom as ever poor. Atlanta airport terminal improved beyond all measure actually pleasurable experience after zoo on previous occasions.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Delta Air Lines customer review

(United Kingdom)

I had flown to SFO from LHR trip with Air France which was fantastic. My return flight with Delta was anything but. SFO-ATL then to LHR. Flight to ATL was really bad. The seats were uncomfortable and old. The cabin crew were average at the best of times. There was no food unless you wanted to pay $10 for a box of candy and potato chips. The inflight entertainment was terrible - there were about 3 free things to watch - everything else had to paid for. After already paying a lot of money for a flight airlines then try and nickel and dime you for things like entertainment and food. Next was ATL-LHR. This was no better. Seats were uncomfortable and cramped. I'm only 5'2 and even I was uncomfortable. Entertainment was not great although a step up from the last. The fact that there was no personal controller really irritated me. When the screen is unresponsive the last thing I want to do on a long flight is have my arm up constantly hitting the screen just to get something to work. The cabin crew again were just average. The food was pretty bad and bland. The PA announcements were hard to hear and were of terrible quality. Overall it was a terrible experience. The only good thing about the flight was their safety/welcome video! This was actually well thought out and funny - I actually took notice of it and watched the whole thing on both flights. Too bad they don't put that much thought and effort in to the actual flying part.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no