Delta Air Lines

✅ Trip Verified | Spokane to Anchorage. Horrible, horrible experience. Ruined our day. We now missed the reason for our flight. First they put us on a plane that is broken, nobody thought to inspect the plane before getting everyone on it? Then, after sitting on it about an hour, we are asked to deplane and there was about a hundred people being assisted by two Delta workers. And we were handed a phone number to try to straighten out this mess. No, you created the problem! Why should we have to call? This is customer service? Try Alaska Airlines!

✅ Trip Verified | La Guardia to Nashville. I had accidentally booked my flight for Tuesday night, meaning to book for Monday. I have no idea how that happened and am almost still convinced it was a computer error. However, after talking to four people who said they were unable to help me, the "red coat supervisor" finally changed tickets for my boyfriend and me at no charge. It was an honest mistake of mine and, after 4 days in NYC, we were exhausted and ready to get home. Not to mention both having work the next day and no extra money for an outrageous change fee. He saved the day. A simple act of mercy. Would fly Delta again just because of him.

✅ Trip Verified | Charleston to Detroit. Coming back from a short vacation, my husband had a medical emergency. Blood sugar was low, oxygen was low. He was totally out of it. Stewardess saw my distress and called for any medical personnel on board. A nurse came up and another with medical knowledge. Stewardess brought sugar and orange juice. We had to force feed him because he was totally out of it. They went back and got my son and daughter-in-law. All of us crowded in to take care of my husband. Even the pilot came up to talk with us and was checking out the situation. He was going to divert the plane to a nearby airport and had already lowered the altitude. They had an EMS waiting for us at the gate, and they took him directly to a hospital. To sum it up, the attention he got during this medical emergency was second to none. The stewardesses were very attentive and caring.

✅ Trip Verified | Flew Atlanta to Amsterdam. Now I know why the ticket was so cheap. I'll avoid using Delta in future. I knew that US carriers have a bad reputation for quality and service, so I gave them a chance (also other carriers, not just Delta) because of the low price. However, I'll definitely stick with European, Asian or Middle Eastern carriers in future. The cabin crew were friendlier and more courteous to each other than they were to passengers. When serving food and drink they would have thrown the items at passengers if they could. Service felt rushed and items were dropped onto tray tables, not placed. When serving from the drinks cart, some flight attendants maintained a conversation with each other and didn't even look at passengers when serving - they just looked straight ahead at each other, with their arm held out to the side, waiting for passengers to take the plastic cup from them. That kind of body language is a display of contempt and disdain. Some were more polite than others, but none were in the same league as flight attendants from Asian or Middle Eastern carriers. Unfriendly cabin crew are a common feature among US airline companies. Their boarding process is inefficient. They board by zone number (which is printed on your boarding pass). Your zone is related to how much you paid for your ticket, not the section of the aircraft you're seated in (as it's done on better quality airlines). It would make much more sense to board by row number, starting at the rear to prevent blocking the aisles, as this would reduce waiting times.

✅ Trip Verified | Pittsburgh to Anchorage. Booked a next day flight with 2 kids because my Grandma was in the hospital with only days left. Everything from the call to book the tickets to the seating arrangement to the personal escort on the first flight to the unexpected upgrade in seats, was perfect. The planes were nice with in flight entertainment. The flights themselves were great. The staff on all 3 flights were incredible and professional. We were treated so so good by Delta every step of the way! They made a very difficult situation a little less stressful and my kids loved the staff! 5 stars for Delta!!

✅ Trip Verified | Seattle from Hong Kong in May, 2017. One of male flight attendant was very rude, often used his feet to sweep away what on the floor (garbage, blanket, pillows, etc) into my seat. Overall his attitude was not professional at all. My flight to Seattle with Delta, total of about 10hrs long, was stressful because of that one flight attendant guy. It was my first international flight experience using Delta, which turned out to be I will never use it again.

✅ Trip Verified | Raleigh Durham to Hartford. I have been waiting a long time to try first class and I was so excited and now I’m so disappointed. I had an okay meal and drinks but North Carolina doesn’t even offer sky lounge which I was looking forward to! The food, drinks, and seating were not good enough for the amount of money it costs. Wont be back with Delta. So disappointing

✅ Trip Verified | Honolulu to Santa Ana via Seattle. Delayed in Seattle for 5.5 hours and offered no compensation for expenses incurred because of the delay. To make matters worse, they kept telling us we’d be leaving in 45 mins, so many of us didn’t know we could/should make other arrangements. On the flight from Hawaii, we were delayed an hour (stuck on a hot plane). Attendants served water to the front of the plane twice, but didn’t serve economy anything during the delay or at all until 2 hours into the flight. Parched and miserable! Delta, please learn to be professional and check for necessary repairs well before your flight leaves.

✅ Trip Verified | Atlanta to Hartford. Customer service at the gate was lacking to say the least. I waited in line for 25 minutes to ask a question about figuring out my seat assignment as my ticket said to check in at the gate for my assigned seat. Staff stated multiple times that there was “no need to stand in line if you have questions about the flight as I won’t be open to questions about this flight for another 10 minutes”. The flight she was talking about was headed to Florida and was not my flight. I continued to wait patiently as she continued to repeat her statement about not waiting in line for questions. Finally I said to her that I had a question about the next flight out, not the current one. To which she replied, well I don’t know anything about that flight. My response was to ask her if she knew anything about the gate check in seating and how that works as I’ve never encountered that before. And her response was beyond dismissive and rude. She waved her hands on the air saying “how would I know anything about that, just go to customer service” as she walked away from the gate with a line of at least 4 customers behind me. She is an extremely poor representation of Delta and, in my humble opinion, should not be working anywhere with people or customer service. She was offensively impolite, snide, and I was left unhelped in any way. Based on my interaction alone I would not recommend Delta to anyone.

✅ Trip Verified | Fort Myers to Rochester. We have flown on Delta twice now. Both times we dealt with cancelled flights and delays due to mechanical problems. The people that work for Delta Air Lines were not helpful. We even got yelled at by the person working at the special services desk. There is no compensation either. We were told we would have to stay till the next day but the hotel would be at our cost. Or we could fly to a different city but the rental car to get home would also be our cost. Don't fly with Delta. I would rather walk!