Delta Air Lines

✅ Trip Verified | Flew Jacksonville to Atlanta. After earning a million mile status and retiring on a fixed income Delta Air Lines decided to dishonor that loyalty by flying empty first class seats instead of allowing me to use my Economy fare to upgrade. So now you have to buy an upgraded ticket to upgrade? Jetblue has more legroom and better planes.

✅ Trip Verified | London Heathrow to Atlanta. I am a 6-ft, 62 yr old woman with MS and after flying on United to Paris that I would never fly to Europe unless I flew Premium Economy. From ATL to LHR on Virgin was ok, but not as great as the reviews said. However, the flight back on Delta was awful. Seats were so crammed together in Premium Economy that my knees touched the seat in front of me before the passenger put the seat back. Both and and the woman next to me had checked our seats no more than 1 hour before take-off (not boarding) to make sure we were seated next to an empty seat. Both of us were told the site that was the case. Actually, the entire seating chart showed a very sparsely populated cabin. Not the case. It was packed. I believe they tried to make up for the horrible food with sheer volume. There was more really awful food than I'd seen in quite some time, and I will eat anything. The WiFi didn't work. The toilets were not clean. I will never fly Delta again. Worst 8 hours I've ever spent on a plane.

✅ Trip Verified | Delta Air Lines is the worst airline of all time. I cannot believe how they over book their flights and seats that were paid for months ago are now in limbo, that is messed up. I bought 2 tickets with the intent to sit next to my fiance and instead I was placed sitting across the aisle in the middle of two passengers, people I do not know. This type of insecurity and un-reliability is extremely poor. I will never fly again with Delta.

✅ Trip Verified | Fairly typical flight for Delta and even though it is a regional jet for a 3 hours flight it is not a bad 1st class configuration. Here are some of the good and bad about that flight: The Good: - Staff always nice - Pillow (low quality) and blanket (very good quality) available at each seat. Bottle of water provided - Clean airplane. The Bad: - Announced on time but boarded 20 minutes late (would have preferred to say in lounge an additional 20 minutes instead of standing at gate) - Sitting in the back of 1st Class did not get my choice of meal. I wish I could pre-order like with AA - Online IFE would not load correctly so besides a good selection of movies, I could not watch any (tried multiple browser on a laptop and iPad). Very limited choice of snacks Leg room: Average Recline: Good.

✅ Trip Verified | Chattanooga to Newark via Atlanta. The terminal in Chattanooga had two chargers for the whole flight, I left my jacket at a seat and crowded around the charging station with everyone else. I forgot my jacket with house keys and upon arrival at Atlanta half an hour later tried to call into Chattanooga to ask the attendants to pickup the jacket. I asked several attendants and a customer service manager in Atlanta for help, but no one could be bothered, just said to file a report online. Delta never picked up the jacket, or what they did with an old Army coat I will never know. Very disappointed, they could care less about the passengers. I had to replace my house keys and business keys.

✅ Trip Verified | Fort Lauderdale to Wichita via Atlanta. When you see the price that Delta is offering for their flights be aware that this price does not include your seat. I did not know this and I thought I did not need to be on look out for this since I was dealing with Delta. Wrong. I bought 4 tickets and two of them are for my kids. Because of this deception now my kids are going to be sitting with strangers in the middle seats. The cost per leg of our trip to pick our seats is $120 per ticket. The cost to pick our seats would be $960. Flying Delta is like flying on Spirit now. Be careful when you make your reservation, Delta is deceptive.

✅ Trip Verified | Atlanta to Newark. Very bad experience in Delta Airlines Atlanta. Constant gate changes without notifying passengers. I missed my flight because of the gate change and the attendants treated me horribly. When I tried to ask the attendant a question about the gate change she told me she was too busy. She told me come back in 15 minutes or ask someone else. Horrible customer service and no organization. Ruined my trip.

✅ Trip Verified | Lexington to Atlanta. This experience has been a nightmare for the last week! So called veterans giving misinformation, on-hold and 2 hour call backs are the norm for Delta. After a long wait, disconnected from supervisor with no callback. No, she didn’t hang up due to rudeness. Connection was lost while she was in mid sentence. What has happened to Delta? Right now, their competition does not need to advertise. Delta will run off the loyal long-term customers on their own. Pitiful!

✅ Trip Verified | Flight attendants on the from from Baltimore to Minneapolis on the plane weren’t amazing. But the Delta staff at the service windows in BWIA and MSP is the worst service I have ever dealt with. They were rude, unwilling to help, and late. I will never fly with them again, I would rather pay more to fly any other service.

✅ Trip Verified | Washington to Cancun via Atlanta. I just got back from my vacation to Cancun. Arrived at Hyatt Ziva with five friends and learned that they only had 1 room booked under our reservation when we had booked 3. Delta stated our reservation only had 1 and refused to help. This was even after we demonstrated to the representative that it is impossible to book the Hyatt Ziva with 6 people in one room. The hotel will not even come up as an option on the Delta Vacations website if you put that # of people in one room. The hotel supervisor said that she had not seen this happen in her 15 years working there. It is against hotel policy to book more than 4 to a room. They made a special exception to make sure we weren't sleeping on the street. There was an obvious error on Delta's fault and they did nothing to help remedy the situation. We took turns sleeping on the floor and even outside on the room's balcony. Delta is unwilling to take responsibility.