Delta Air Lines

I booked our Delta flight in May 2013 for 5 family members going to Jamaica Saturday Nov. 23 and returning Saturday Nov.30. We had three changes to our itinerary the last one was in Oct. The flight from Atlanta to Montego Bay was awful. We set in the very back 2 rows of the plane not together but in 2 different rows. We had no windows. On the way back it was the same way. We had our 6 year old granddaughter with us that could see nothing on her first time flying. I'm a Gold SkyMiles Member.

SFO-ATL-LIM return in regular economy. I got a great deal from SFO to LIM. My overall experience was good. Service on the domestic legs was better than expected with friendly crews and regular drink runs. The crew also responded to the flight attendant button rather promptly. The weak point was the flight from ATL to LIM which was an older plane without personal IFE. However the LIM-ATL flight was on a more modern plane with IFE and plenty of movie choices all free of charge. Food was ok not great but edible and of sufficient quantity. No free alcohol even on international flights to/from LIM. Transfer in ATL was easy with airline representatives at the gate to assist passengers in the transfer process. Would recommend especially if one can get a good deal.

I traveled from Charlotte NC to Milwaukee WI and my connection in Detroit was a bit late and there was not time to transfer my suitcases. They did not arrive in baggage claim. But they delivered them 2 hours away in Madison WI on the same day and it was Thanksgiving Day.

Flew to New York from Dublin with 2 small kids Fri 22 Nov and returned Mon 25. I must say I was very impressed. The cabin crew were pleasant and professional. The plane was full and they were kept busy but they really made my daughters feel special giving them extra cookies drinks passing chat etc. Even when one woman decided to go to the restroom a few seconds before takeoff - a potentially serious situation - they were firm but polite as they leaped down the aisle to make her sit down. IFE worked on all seats and while a couple of inches of extra legroom wouldn't have gone amiss it was fine for a six hour flight. A word about the meals. I've noticed many times that the catering supplied by European companies (ie going out) is far superior to what you get coming back from the USA regardless of airline. But that's the only criticism really. Well done Delta. In my experience you're at least as good as BA KLM and Virgin.

We flew from Manchester UK to Tampa and as Delta gold members we were upgraded to business and first class due to coach being full. It was a great flight great crew and food 3 days later flew from Tampa to Texas Hobby via ATL in coach. The flights were again great snacks and drinks really good service. I feel if you are nice with their staff they are nice back.

I booked a first class ticket using miles about a month ago. The only reason I booked the particular flight (red eye) was because of the 1st class seat options. At that time there were a considerable number of 1st class seats open. I checked in via mobile 24 hours before-no issues. Got through security-still no issues. When I went to board the plane I was told when they scanned my boarding pass that I'd been downgraded to Economy (not even Economy Comfort) because I was on a complimentary upgrade. I explained that absolutely was not the case and that I'd specifically booked the flight as a 1st class ticket. The response I received at that point was that "Corporate did it because of an equipment change we don't know the criteria they used and we can't change it." I took it up to the most senior person I could at the gate and got the same generic answer. I used to be a huge proponent of Delta and have defended them countless times to friends. I will never fly with them again.

Good on time performance. Wished to have a second warm meal on board an intercontinental flight then just a breakfast. Very noisy cabin due insulation on the 737. Crew seemed unorganized and hasty. IFE wasn't working properly.

Early November BE flight JFK-CDG. Clean aircraft competent FA adequate catering but the Delta lounge at T4 is a disgrace. The complimentary wines are not listed anywhere while the charged offerings are both printed and on electronic pads. Salty snacks only or purchase food. Have they visited their partner Virgin Atlantic's BC lounge? On time arrival and good baggage delivery. Very limited movies on this flight.

On time departure despite chaotic boarding in BE due to a seat configuration change. FA were quite senior and not well groomed especially the purser whose uniform was stained. The FA's were very active with service however. Catering good especially the pre arrival hamburger. Lots of videos although every time there was an announcement (and they seem to make many) my movie reverted to the French language. (CDG-EWR). Pre departure lounge was Air France which was offering a buffet lunch along with many wines champagne and snacks.

My wife and I flew back to London Heathrow on flight 19 from Detroit. This airline is a disgrace. Very poor food but it was the service from the flight attendants which was particularly bad. They seem to have absolutely no idea of offering a service. Passengers were treated with complete indifference and staff spent most of their time in the galley eating and talking loudly. Never again. Next time I go to Detroit I will fly BA or virgin to NY so that I only need to suffer the short hop from NYC to Detroit. Coincidentally I have a friend who has just taken a flight on Delta from NY to London who also experienced shocking service.