Delta Air Lines

✅ Trip Verified | Flight from Atlanta to San José delayed 1 hour, sat in plane after being rushed to board. Luggage then took 1.5 hours to show up on turnstile. Wrote to Delta customer service 2 months ago with no response. Also submitted lost item report and no response to that either. Everytime I call reservation line it takes 2 hours to get call back.

✅ Trip Verified | Our flight from Minneapolis to Palm Springs on Delta was very pleasant. We were delayed for about an hour on our outbound flight due to an equipment delay on the inbound flight that was delayed because of weather. The gate agent kept us informed regularly and once the plane was at the gate, they very quickly cleaned the plane and had us board in a quick and orderly fashion. The plane was a newer one and had the monitors which were terrific for watching movies. They had a huge selection of old and really new movies. The flight went by very quickly for all of us. The return flight was on time and went just fine. The staff were courteous and helpful every step of the way.

✅ Trip Verified | vFt Lauderdale to Oklahoma City via Atlanta. I had a family issue and had Military travel book my ticket for me. I called Delta today to see if I could reschedule the ticket due to the family issues changing a little; expecting to pay a penalty or transfer fee. Instead I was told I would have to just eat that money and no money would be applied to any other use with Delta. They would not even work with me on this. I have booked several tickets before and have spent $$$$$ with delta. I have never been told I would end up having to eat 100% of the money I bought this ticket with.

✅ Trip Verified | Flew New York City to Washington, D.C. . What a poor airline! First of all, even if you are Gold Member of Flying Blue you cannot have access to the Delta lounge at JFK Terminal 4, because you are flying on domestic route. What is this policy? It is not written in any place of their lounge? Also United and Air France are not working like that. Thank you Delta Air Lines for taking care of your customers. Secondly, flight has been delayed 2h30 for a flight duration of 45min. No excuse from Delta Airlines. Incredible how Delta are not respecting their customers, and especially their Gold Member Flying Blue customers.

✅ Trip Verified | . Orlando to Wilkes-Barre via Atlanta. I've requested two call backs 2 days before my flight, when the ticket price was affordable to change flight days. I've never received one call back, and called the next morning when the flight was $300 more. I could have flown home to an emergency (they even asked for the hospitals name and number to verify, who does that?! But I wasn't lying, so I obliged. So not only am I missing a major medical family event- their mistake of not calling back as requested seemed to be strategically planned on their behalf. Why would they call back when they could make $300 more in few hours?! Shame on them.

✅ Trip Verified | Delta does not care about their customers and will say whatever they can to get you out of their hair. On a flight going from Detroit to Sault Ste. Marie that was delayed due to weather Delta kept stringing all the passengers along that they were trying to get another flight to go to Sault in the early morning of the next day. They gave us a coupon for a hotel since we all had to stay the night, but the coupon was only $1 off the regular price. When I followed up the next morning their helpline informed me that a request for an additional flight was never even submitted. They didn’t even try to get people there in a timely manner and instead are making people wait to (hopefully) get in around midnight the next day. This is over a full 24 hrs that we have been stuck in the airport loosing money since we have to take additional days off work now and spending more since we had to get a hotel and meals on our own dime. I would recommend to never flying with Delta unless you enjoy being given the run around.

✅ Trip Verified | Having traveled on international carriers and then domestic ones, I have to admit my expectations of domestic airlines are pretty low already. Delta was beyond belief this past weekend. I was already annoyed that I had a connecting flight, so I booked an early in order to make an appointment in San Diego, CA. My outbound flight to MSP was delayed so much that I missed the connecting flight to SAN. Once I arrived in MSP, I was directed to the service desk for assistance. The Service Desk agent displayed absolutely no empathy and told me my next flight out was going to be with an additional connection through LAX. So I was originally going to get to SAN around 1pm. Now with the delays and re-route this was going to push me back to 9pm. I asked at the service desk if they compensate their customers in any way and she said "Well, if you were here more than 8 hours we would give you a meal voucher and Delta feels if they get you there within 24 hours then that is the best they can do." Her words, not mine. I was floored. So I asked her to terminate my trip in LAX and I would get my own transportation from there to SAN instead of sitting in the airport another two hours. I get to LAX and no bag! I ran like a mad woman to baggage services so that they could keep my bag from going on the connecting flight to SAN. The agent there was emotionless as he put a note in the computer and he told me to wait 20 minutes until they respond. I said "Uhm, can you call them please? I would like to get my bag and leave." He said "ok." I mean why do I have to instruct you on how to extend good customer service? He called and my bag was produced within the next few minutes. I tried to purchase a ticket on another carrier for my return flight home in a couple of days, but they were just too expensive. But I can guarantee, I will not fly Delta ever again after this. It seems like the airlines, Delta, American, and United included only treat you with a small sense of dignity when you have status within their frequent flyer program. So sad, but true.

✅ Trip Verified | Sacramento to Gulfport. It’s 2018 and it’s been years since I flown with Delta Air Lines just because I don’t really like flying with the airline. I decided to give them another try and just like I thought they would do delay the flights and push the time back constantly which is annoying because it never fails that’s why I will be sticking to American Airlines. Delta needs to do better and improve on delays.

✅ Trip Verified | The flight from New York City to San Juan in my opinion was generally good. No delays, good service by the flight attendants and a reasonable price one way 98 USD. The problem was the overpricing of the baggage. PR got devastated by a monster hurricane Maria and my family needed a generator and my sister did the same route and same airline and payed 25 dollars for the same generator. I left 2 weeks later (October 29th 2017) and paid 70 dollars for it. In general Delta is fine except the baggage overcharging in a emergency situation in PR.

✅ Trip Verified | As I write this, I am spending the night in the Salt Lake City airport. My flight into SLC was delayed just long enough to miss my connection to my home town, for the fourth time in a row. As usual, the only options Delta suggested required me to pay out of pocket, for a hotel or rental car. Somehow, no matter what the cause of my missed flight is, they have exempted themselves from offering any sort of compensation (“Oh, we can’t do anything about that.”) This time they did change my flight to a nearby city, but with no way of making it home from there. It kind of seems like an attempt to look like they are trying to help while actually being the opposite of helpful, unless stranding me with no way home is considered helpful. Unfortunately, my employer books exclusively through Delta, so I will likely go through this again. SLC plays loud piano music all night, with regular security announcements. I guess they want to make sure no one stranded at their airport overnight has the chance to get a little sleep. Four trips in a row that were pretty enjoyable until the last little bit, then it’s all ruined by incompetence.