Delta Air Lines

✅ Trip Verified | San Jose to Pensacola. We were told that our skymiles (3 people) would be added to our account in a week's time and guess what, after spending over 2 hours on the phone, the Supervisor in Dallas tells us, those 3 agents from Delta, (that we spent over 2 hours on the phone with), gave us the wrong information. I am writing this review for whoever flies Delta. When you find a deal on say, Expedia, for any Delta flights, before proceeding with your booking, call Delta with the details of that particular flight, ask them to match the price and ensure that the skymiles are added to your account. It seems like the Customer service department is very poorly trained and therefore every representative gives you different information. My message to Delta Airlines is, kindly train your staff well so they know what the heck is going on. Also, it is imperative that Delta customer service agents take responsibility for each other's actions and Delta Airlines as a Whole, rather than saying, its not my department or the Delta agent gave you the wrong information, they didn't know etc. Thank you.

✅ Trip Verified | Los Angeles to New York JFK. I don’t know what has happened to Delta. I fly them almost exclusively and have seen their service continue to decline. On this trip outbound from JFK surprising I did not get my upgrade. First problem the cabin interior was old and stodgy. The entertainment system needed to be rebooted twice and the GOGO WiFi was a NOGO. Worst of all my seat did not recline. Lovely for a transcon flight. On my return I got my upgrade but shockingly the tray table in my premium economy seat was broken. I had to eat from my lap. In all my travels never had a tray table been broken in an upgrade section of a plane. Especially on an important business route. I’m taking my business elsewhere to try someone else.

✅ Trip Verified | London to Costa Rica via Atlanta. When I booked tickets on the Delta website earlier this year to fly from London to Costa Rica I got all the way to the final screen without any problems only to find that when I clicked 'Buy' a pop up screen appeared telling me that there was now a high demand for these seats and if I wanted them I'd have to pay a couple of hundred dollars more. Delta might find this to be a great way to screw extra money out of your customers (and after all, they are an American company) and it might even be legal; but it's dishonest, unethical and just plain wrong. I've never known this from any other airline in over 40 years of flying. Secondly, as we flew over the Atlantic my wife and I were on the extreme right hand side of the plane, the guy on the same row in seat A had his window open - everyone else had their windows closed as the sun was low and very bright. This caused everyone in the row to have very bright sunlight in their eyes, we all complained to the stewardess who told us that the guy needed to work on his computer and so needed the window open to see the keyboard, I have to note that the window was partially closed so there was no sunlight in his eyes, just everyone elses. No matter how many times we complained the stewardess refused to tell the guy to close the window, so this went on for several hours, it made it difficult to see the entertainment, it made it impossible to sleep and it made the whole experience very unpleasant. Given the way several US airlines have treated their passengers over the past year I doubt that I'll ever fly on an American carrier again, they obviously don't care about passengers. As a further point, Atlanta airport is the biggest dump I've ever had to spend any time in, I'll avoid it like the plague in future

✅ Trip Verified | Detroit to Dallas Ft Worth. Worst experience. Had a 8pm flight and wanted to reach back home early and so reached airport at 5.30 to see if I could into an earlier flight. It seems the flight that was to leave at 3.30pm was delayed and leaving at 6.15pm but couldn’t get a spot there and is understandable. I sat patiently to get my flight at 8 when it was announced that the flight is delayed and would go only at 10. The plane came in late and we boarded and was to leave at 10.20. But captain announced they are waiting on some equipment alignment and kept the plane oh hold without any further announcement. It’s gong to be 11pm now and the flight is still grounded. Bad day overall and never fly Delta again. I fly American most of the time and have 150,000 flying miles and have faced issues but never got this kind of pathetic service.

✅ Trip Verified | The food and TVs were great. It was a comfortable ride and the snacks and beverages were the best I’ve had, however I was not happy with the customer service. The flight attendants (all males) were extremely rude to my husband and I. They had an attitude with everything they were doing, I’ve never experienced service like that. Usually flight attendants are always super accommodating and sweet. Disappointed about this Delta!

✅ Trip Verified | Edmonton to Minneapolis. I would like to give a shout out to the wonderful staff of Delta Airlines flight 2247 on May 2nd. I forgot something in the airport and security would not let me leave the aircraft. The pilot went and got it for me! They are the best! The whole crew was so personable through the whole flight. Nice to see people who like their job and are there to service their customers.

✅ Trip Verified | Chicago to New York JFK. Delta continually lets me down. This is not my first encounter with them , but surely this is the last. Their workers are not very helpful and very dismissive. They mistakenly put my bag on a flight 4 hrs behind me when I have another to catch.

✅ Trip Verified | Enjoyed an excellent flight with Delta from London Heathrow to Atlanta on 19 April. Delta uses the Virgin Atlantic Clubhouse in Heathrow which is a fantastic lounge. On board, the Delta One product was excellent in terms of the seat itself, food and beverage quality and the service from the crew. The departure of the flight was delayed slightly due to the late arrival of the inbound aircraft but arrival in Atlanta was on time. The IFE system was reliable and had an extensive selection of content. The onboard WiFi was however quite unreliable.

✅ Trip Verified | Amsterdam to Orlando. Horrible experience. Booked flight month in advance. Fixed seats via Delta website. Day before flight could not checkin online. On airport got on standby, without any reason. Only at gate KLM lady fixed seats. We have 2 young kids. On flight the purser was horrible. At Orlando we had to stand in line for 2 hours before we could collect the baggage. Horrible airport experience.

✅ Trip Verified | Delta has always earned my praises for their customer service until today. They seated our 5 year old in the exit row with us then reseated him by himself. The flight attendant refused to help and told me to exit the plane and speak to the gate agent who also refused to assist. There were 20 open seats on the plane two in the “comfort area” which they refused to let us use. Second leg my daughter was seated two rows from her two year old. Ended up there were duplicate tickets and she had to put him on her lap for a two and a half hour flight. Keep in mind she paid for a seat. No customer service in either case. I wouldn’t recommend Delta to anyone traveling with children.