Delta Air Lines

❌ Not Verified | New York JFK to Aruba. I will never fly with Delta again, everything about them is unorganized. My boyfriend and I were taking a trip to Aruba, they stated that seats would be assigned when boarding. We spoke to the agent multiple times that we need to sit together, even though you think they would automatically do that since we purchased 2 tickets together! It's one of those simple things that makes a trip, instead of sitting next to my partner, I get a 4 hour flight between 2 random people! Horrible experience overall, they'll never get my money again.

✅ Trip Verified | Pittsburgh to Aruba via New York. I have had good experiences in the past with Delta, but this time was the worst. Though it was not their fault there was fog and we couldn’t land, we missed our connecting flight at the JFK airport, and that’s where I had issues. The next flight out was the next morning, we had to get a hotel which was fine, our luggage was no where to be found. We asked for the luggage to be pulled we waited an hour and a half, and found one of our bags out of four. The issue I had was no one was watching the pulled bag area. My brother who’s bag was pulled was sitting in the middle of the terminal unattended. We walked over to the bag and sure enough it was his. No one checked his bag ticket and no one even saw him take it. Very disappointed, and still waiting on three of our four bags, 3 hours later.

✅ Trip Verified | Salt Lake City to Nashville. Let me say how accommodating and kind the flight attendants were. Thank you so much. There were two dogs in the main cabin and I have recently discovered that I am allergic to some dogs. On the opposite window seat was there was a passenger with a dog. Of course, my new allergies started going crazy! The flight attendant was going to upgrade me to first class but there was a dog there also and only God knows if I was allergic to that breed. I was moved to the back of the plane and allergies were kept at a minimum the entire flight. Delta, please come up with some kind of system to inform passengers that animals will be in the main cabin. Had it been a Pekingese dog, we would have had to stop the plane because I wouldn’t have been able to breathe. Seems like a liability suit waiting to happen.

✅ Trip Verified | I typically don't fly Delta as I collect points on One World and Star Alliance, however the timing of this flight suited me. In addition it was close to 6 hours long so I was interested in travelling first class. To my surprise the first class ticket was only $200 more than the economy and around half the price of United. The plane was new, the interior and seats nicely appointed, food passable and IFE was excellent. Although the movie selection wasn't great, live TV (including sports) made up for this. For and internal US flight, the fact that it took off and landed on time was a huge unexpected bonus. I will consider moving programs to Skyteam as I think they're impressive.

✅ Trip Verified | Miami to Atlanta via Greensboro. A last minute business trip prevented my husband from using his Delta Comfort return ticket. At the gate in Miami I requested to have his seat since my husband paid for the unused non -refundable ticket. I had both boarding passes to prove it. My request was rather rudely denied because my seat was a reward ticket. Upon boarding I found a non- rev flight attendant already comfy and cozy in the seat my husband bought. There were other empty seats on the flight, Very, very bad policy and very rude cs to favor a non-rev employee over the wife of a gold medallion status customer!

✅ Trip Verified | I booked from Delta's site my tickets for Sydney to Denver via LA. My flight from Denver to LA was delayed and I lost the flight back to Sydney. I was supposed to arrive at LA at 21:30 but I arrived at 00:30. Delta booked me a hotel at LA in order to get the next flight to Sydney which was planned for next day at 22:30. The problem is that I had to check out from the hotel at 12:00, which means that I had to wait at the airport for 10:30 hours. Delta also gave me one coupon to have lunch (one meal in 24 hours, thanks Delta for keeping me slim). The best part of the story, however, is that I got a seat next to a giant guy so I had to sit in half seat during my flight. I asked several times the crew to take me to another seat, but they couldn't find any, although this was not true (I spotted empty seats 3 & 5 rows in front of me).

❌ Not Verified | I couldn’t be more pleased with my Delta experience. I flew on Thursday May 3rd, LGA to DEN and returned on May 6th. Both flights were on time, the plane was clean, entertainment was great (TV on each seat), snacks and drinks were plenty and the flight attendants were excellent. I am a Delta sky member, which gives you a free checked bag (not many airlines havec that anymore). Overall, a great experience!

❌ Not Verified | Toronto to Ft Myers via La Guardia. The airline would not send a boarding pass to my phone. When I got to the airport, the kiosk would not print a boarding pass. There was no customer service rep at the desk. Consequently, by the time I was able to connect to a rep from Dallas, I had missed my flight. She rebooked me on a later flight, with two layovers, and charged me $119.00 for increase in fare. I received an email shortly thereafter that the flight was delayed, and that I may not make my connector flight. Once again, I called a rep who verified such, and she booked me on a flight going out the next day, the same trip I had originally booked, only one day later. I am now told, that even though I didn't take the first rebooked flight, the additional fees were not refundable. It was never brought to my attention that this was the case, I never even printed a ticket for such flight, that may have disclosed this. I will never fly Delta again!

✅ Trip Verified | Minneapolis to Papeete via Los Angeles, the flight to Tahiti with Air France. Celebrating our 25th wedding anniversary in Tahiti. We travel extensively and I submit reviews whenever possible for all types of service, whether for good or bad but with honestly. Flying out of Minneapolis on Delta we sat on the tarmac for over and hour because of mechanical/electrical issues. Even tho the issue was not fixed, de-icing proceeded and we left for take off. Our connecting flight was in LA where we actually made it to the gate with well over 45 minutes before the boarding process. Our bags however, did not make that connection which we discovered upon arrival in Papeete. Took 3 days for Air France to deliver our stuff to Bora Bora. I realize these things happen and feel that Air France was at fault. The issue was "what airline do I file a reimbursement for necessities"? Air France strung me along for 4 weeks before I finally found someone who indicated Delta would be the one to reimburse. The whole Air France filing process is a joke. So today I received my $194 check from Delta and am extremely happy that I could actually get some compensation. Trust me you do not want to shop in Tahiti on a Sunday for toothpaste/toothbrushes and swimsuits. Thank you Delta, it is much appreciated. On a side note, I would fly Delta again and also Air France where the service and food were exceptional, even back in steerage.

✅ Trip Verified | San Diego to Los Angeles. Absolutely horrible experience with these guys. First and last trip with them. Put on a standby list for no apparent reason! Charged for luggage even after showing them my military identification. Was told I had to be in uniform. The desk receptionist was horrible at customer service, handed him my credentials and he placed everything on the desk instead of handing them back to me. I wouldn’t suggest this airline to anyone!