Delta Air Lines

✅ Trip Verified | Seattle to Denver. Very professional service, from the check-in counters (at SEA and DEN) to the gate and then onboard. The snacks offered were somewhat minimal, but better than on many other airlines I have flown.

✅ Trip Verified | Quito to Atlanta. The most disappointing business class I have ever flown. Boarding took ages. Airline doesn’t have agreement with business lounge so I couldn’t get in. The sits are very uncomfortable and they don’t even lie down the way they normally do in any other business class. Very, very poor quality service. Avoid. My first and last time

✅ Trip Verified | Des Moines to Sacramento via Salt Lake City. My daughter initially bought my ticket and I paid $237 to upgrade to 1st class. To say I was disappointed would be an understatement! I’ve usually fly American so this was the first experience with Delta - I boarded at 5:2o am so thought we would have breakfast- wrong! They offered a box of rice Chex and a drink and that was it! My next flight from SLC was no better-got a sack of chips and a Diet Coke! Will definitely go back to American where you get more for the money!

✅ Trip Verified | Atlanta to Seattle. I hate it when you get to the gate and they make you check your bags. Of course, when I get on the plane there is plenty of room to store my bag. This is supposed to be one of the more premium airlines now, not. The last thing a customer wants to do when arriving late is wait a long time for their bags to come through the damn shoot. Thanks a ton

✅ Trip Verified | Austin to Palm Springs via Minneapolis. Comfortable B717 to the Twin Cities. 6am flight called for a Bloody Mary, had a refill at the gate too. Once airborne, a really nice breakfast sandwich, which I was not looking forward too, as I usually prefer omelets, potatoes, etc. Really surprised at the quality here. Accompanied by very fresh fruit and more Bloody Marys. Departed and arrived on schedule. 2 hours in the renovated Sky Club in MSP. This is where Delta has really started to pull ahead. Their lounges have upgraded food options, with hot and cold items available. The standard free liquor is fine, but reasonable cost to upgrade to the premium stuff. B738 from MSP to PSP, a 3.5hr flight. An extremely nice lunch with chilled Salmon and Quinoa, followed by dessert. Enjoyed a great selection of wines, while watching a few movies to help pass the time. On-time departure and arrival, with a quick collection of our bags in PSP. Overall a solid 10 for our day of traveling.

✅ Trip Verified | Portland to Paris via Seattle with Delta Air Lines. Me and my husband booked our flights from Tel Aviv to Portland and vice versa via CheapOair, flying with KLM, Delta and Air France. The departing flights with a layover in Amsterdam ( with KLM) were great, however the returning flights operated by Delta and Air France were an horrendous experience! It began 2 days before our departure. We received an email notification that our returning flights have been rescheduled. We were not satisfied with the change, and spent more than an hour on an international call with cheapOair customer service to make sure we will depart at the original time and will remain seated together. While booking we paid to CheapOair to ensure we will be seated together, and they ensured us that even though the assigned seats may change, we will be together. In the updated itinerary all seemed OK, and we left for our trip thinking it is. When we checked in to our departing flights the evening before (3 flights with layovers in Seattle and Paris) we were shocked to see we were seated separately in all of them! Air France from Paris to Tel Aviv was the worst, with me being seated in the first rows and my husband in the back. What was even worse is we saw on one of the flights there was a free seat next to my husband, but to choose it meant to pay 60$ extra. Why would they separate us in the first place when there were seats available? Were we suppose to pay for something we already paid for?! We tried to call to Delta customer service, only to wait for more than 2 hours. Left our local sim number and they called back after 3 hours, said they transfer me to international flights customers service, and this time had to wait for another half an hour, left my number and they never called back. Our layovers were very short and we were nervous we won't be able talk with Delta representatives in the airports on time When we got to the airport at Portland, there were no Delta representatives to talk to. Next to the gate however were phones direct to customer service, on which luckily there wasn't any wait time, but the representative wasn't very helpful. When she was told all that we've been through she was silent and couldn't help us reassign the seats. She sent us to the gate to try and fix that. At the gate, representative got us new seats together on our flights from USA to Paris in a few moments. When asked what was the problem to do so from the beginning, she blamed it on Air France in Paris rescheduling one of the original flights and said it also caused the mess with the seats. She also couldn't reassign our seats from Paris to Tel Aviv. When boarded on the plane to Paris, we had a delay of a half an hour because safety buckles were missing and waited for the crew to bring it. After a long wait, apparently they brought the wrong buckles and had to return with the right once. We were afraid we were going to miss our next flight. The flight to Tel Aviv was not any better. Once again, there were seats together we were reassigned to without any problem, and yet again there was a delay of half an hour after boarding because the water system of the plane needed to be checked. Lucky we didn't miss our flights and got home safely! What bothered us the most, however, is that changing our seats seemed like a deliberate move to try make us pay more. Obviously there's no respect for customers. Flying with low cost companies is better than Delta!

✅ Trip Verified | Indianapolis to Minneapolis. I am in a wheelchair, needing much support. Staff at the check in desk was amazing. Due to mechanical error, the flight was delayed 5 hrs. She kept coming back onto the plane, even though I know she must have a lobby full of angry other passengers. This was professionalism at it's best. Those of us who need that extra little help truly appreciate that 'extra mile' being taken. This lady is a treasure and you should take good care of her.

✅ Trip Verified | San Diego to Columbus via Los Angeles. My flight has been delayed multiple times without anyone from Delta knowing the reason. Not only will I miss my connecting flight in LAX home to Columbus OH but their only solution is to get me home at 6pm Monday night via another connection. How is this viable or an answer? Offered no solution to get me home any sooner and no hotel or anything as a solution to my being stranded in San Diego. I will never fly Delta again, I paid $600 for this flight

✅ Trip Verified | From air to land, we got great assistance. We were travelling from Amsterdam to Seattle on 31st March 2018 with our 3 kids aged 6, 4 and 4 months old infant. We had 12 pieces of luggage since we were moving in Seattle for a long period of time. Our main concern was how to handle the kids and have the luggage transported from the airport to our house (including 3 car seats and a booster). After asking our flight attendant, he has spoken with his colleague and before we knew it, they came out of their way to help us load all luggage into their personal vehicles and had everything delivered to our house. They made our trip look so seamless. Great applause to Delta and your great staff members.

✅ Trip Verified | Worst airline experience ever. Flying from Cozumel thru Atlanta on 4/15/18. Our connecting flight in ATL was delayed due to a scheduling error by the airline. Once that was resolved we got on the plane, but were again delayed. We sat on the tarmac for 2 hrs before the plane returned to the gate due to a mechanical error. By now it was nearly midnight. Our flight was originally supposed to leave at 9:15 pm. We were then told no flight was available til 7:00 am the next day and we’d be given hotel vouchers, but would need to be back at the airport by 5:00 am. The line to get the vouchers had several hundred people in it because Delta had screwed up other flights that night and stretched practically outside the bldg. it took several hours to get through the line (because Delta only had 3 people working the desk) which meant that by the time most passengers got the vouchers it was too late to go to the hotel. In addition, we were told that we could get a later flight but needed to call Delta. When we did, we were told hold times were over 2 hours! The vast majority of passengers ended up having to sleep in the airport. Total incompetence by Delta in every way. The few staff that were on hand were impatient and rude. I will never fly this airline again.