Delta Air Lines

✅ Trip Verified | Atlanta to Shanghai. Great flight on route just re-established by DL. Oldish 777, but wide seats and adequate pitch. IFE is dated, but seat room and genial service inflight make up for it. Delta says they are trying to make pax comfortable while other US carriers (hint AA) are only about profit. I agree based on 2 trans Pacific flights last week, one on each carrier.

✅ Trip Verified | Detroit to Las Vegas return. Took my son to Las Vegas for his 21st birthday, actually leaving on his birthday. When the FA's made the rounds for drinks I made it a point to tell them make sure you check his ID. When they discovered he turned 21 on that day they served him. Then they came back later with a bag of snacks with a hand written card wishing him a happy birthday. The same thing happened on the return flight. I thought it was a very personal touch and made him feel special. Both flights were pleasant, the aircraft clean and we even arrived a little early on both flights. I would advise anyone to fly Delta as the go the extra mile. The only downside is that my son's suitcase was severely damaged when we retrieved it in Detroit. I filed a claim and am waiting to see what happens now.

✅ Trip Verified | Avoid taking the Flat Bed Delta One from Minneapolis to London. Delta still uses older 767-300ER on this route and these flat beds are less comfortable than the new one on Delta's 777 (if you seek to fly Delta). That said, the service was good and the food was good but not competitive with the better airlines in business class. After using the route and Delta, well, next flight I will seek a better airline when booking a first class flat bed. Delta needs to catch up.

✅ Trip Verified | Tokyo Haneda to Los Angeles. First of all this flight was delayed at least 4 times which caused our connection to get totally messed up many times. Because it left so late in the evening, we ate before boarding. Then within 1 hour of boarding they served dinner at 1am, which we had already eaten dinner, so we skipped it. Then we only got food again breakfast just before landing at LAX. Then it took over an hour to get through customs and then another 2 hours on top of that to get our luggage. Then we had to totally check back into the airport because we missed our flight and they made us leave. So now it's almost 8:40 and back through security, baggage and about to board connection and our tickets were invalidated and my wife's TSA wasn't applied to her ticket or app so the added pain there and landed in PHX after 11pm and all is closed in the Delta terminal. So didn't get any real food again until we left the airport after midnight which options are very limited. So that's from 9pm Tokyo time (our 5am) till 11pm to get any real food beside a breakfast snack. Worst experience I've ever had on Delta and has ruined us for all future air travel on Delta!

✅ Trip Verified | La Guardia to Pittsburgh. Terrible accountability. Delayed over 2 hours on way to Savanah. Now delayed 3+ hours on return. Maintenance issue supposedly. Delta reps offer no explanation or assistance when traveling with 3 small kids. As I sit here writing this, delayed once again

✅ Trip Verified | Shannon to Las Vegas via New York. We get on the flight in JFK and hit bad weather. Aviation rules say they let us off after 3 hours of sitting on the tarmac. It took 4 hours. There were a lot of us traveling and my brothers San Diego flight took off within minutes of them unloading our plane. The captain said the crew on our plane would time out in the air to Las Vegas so they just cancelled our flight. My in laws on a flight to Phoenix were also brought back to the terminal because their captain timed out. The best delta could do was get us home by midnight the next night via a ton of transfers but couldn’t leave jfk until 2 the next afternoon as all flights were sold out. Then I find a San Diego flight that was supposed to leave at 7:25 but it’s delayed until 12:40 so we get that flight because it’s close enough. The soonest they can get us out of San Diego is 5 pm. I’m on the phone with delta and the lady talks to me for over 20 minutes. Most of the time on hold. I walked to the gate and asked the ticket agent about getting on the flight he gets us passes before this lady can get me off hold. Not sure what she could have possibly been doing. I decided to purchase tickets on southwest because now I’m getting home on Saturday and I leave again on Tuesday. We are returning from a 3 week trip and just want to be home. I’m also flying with children. We finally get on the San Diego flight but there’s no pilot so we don’t leave until 1:40 am. But the icing on the cake is that we are given comfort plus seats and I ask for blankets and pillows when we sit down. The flight attendant says she will check when she gets a second—she was a little frantic over whether a pilot was actually coming. No one helps me so I try to sleep. Get up to use the bathroom and see the entire coach class with blankets and pillows. When I ask again, they are all out. The in laws were loaded on a plane to Atlanta, driven out to the taxi way and then brought back to the gate because the pilot timed out. Why even put the people on the plane?? They can cry weather all they want but the flight I got on had their entire crew time out so they pulled another crew and put them on this flight so we could take off. It’s interesting how forth coming these people are with their information. This crew could have been given to the vegas flight. I can’t see how it’s cost effective to strand 100’s of people. I’m paying and extra $800 to get home because delta can’t get their act together. And then I can’t get a blanket?

✅ Trip Verified | Atlanta to Austin. I was travelling alone for the first time ever, and as someone with high anxiety this was a major deal. The flight attendants were super nice. When i casually mentioned it was my first time alone and i had already gotten lost in the airport, they made sure i was okay and one gave me one of those pins with wings! I know theyre meant for little kids, but it means a lot to me and i wish i had gotten her name to properly thank her.

✅ Trip Verified | San Diego to Atlanta. Delta delayed my fight and denied me a seat on an earlier flight with an available empty seat. I was at the gate 45 minutes before takeoff, had my ID out, and boarding pass in hand. When they asked if I had checked a bag, I foolishly answered “yes.” The supervisor used that as the reason for denying me a seat, citing it would be a “security” issue. So I guess every time we fly on a Delta flight with a bag belonging to someone who missed her connection, we are risking our security?? Does it take Delta over 45 minutes to locate and transfer a checked bag?? Is an ontime departure of a plane with empty seats more important than customer service? I wonder how Southwest and Jet Blue handle this scenario — based on customer reviews, I am most certain it is not like Delta does!

✅ Trip Verified | Raleigh Durham to Los Angeles. Horrible experience. I purchased two round trip tickets to have my kids come visit me. I paid the fee to have them accompanied by a Delta employee. At the time I purchased the tickets I gave both parents information. The flight was changed at the last minute and was not even notified. When I took my kids the the airport for the return flight they didn't have My Ex's info so I had to give it to them again. When my kids arrived they didn't let her through security because they said I didn't pay the fee to have them accompanied by Delta employee. Which I did. I cost me an extra $300. So they were going to have to walk by themselves down to baggage claim. Something they have never done before. Complete lack of organization. When I got to the ticketing counter the ticketing agent didn't even know how to activate the tracker arm bracelets. Delta is incompetent.

✅ Trip Verified | Duluth to Austin. All of Delta Baggage charges are not posted on their website and excessive. After returning from a family fishing trip that had the first leg canceled. On the return we flew out of Duluth they charged me $200 or $2/pound for fish. My brother who was traveling on United Flight 5167 the same day paid nothing for the same amount of fish in his cooler. They told me they would respond to my complaint 45 days later. They called me on the 25 day and told me they did not know where the excessive freight charges were posted on there web site and the would not reduce my charges to even be competitive with United Airlines. I guess I will fly United next time.