Delta Air Lines

✅ Trip Verified | Seattle to Delhi via Paris. The entire experience was so terrible that it still gives me nightmares. The itinary from Seattle to Paris was uneventful. The horror started when I landed in Paris for the connection to delhi. The flight was cancelled due to technical issues, and Delta rebooked me via Air France to Munich, and then via Lufthansa from Munich to Delhi. Nobody however thought of these 3 things when rebooking me. France needs a schengen transit visa when changing the airports. I of course did not have that. I was denied boarding to Munich due to this. I would need new boarding passes from Air France and Lufthansa. Since this was a rebooking, the PNR changed. Delta did not provide me with that, and I had to run back & forth between counters in CDG airport to find Air France counters to give me the boarding pass. There was an available flight from Paris to Mumbai, but Delta did not book me on that. I eventually reached via CDG-DXB-DEL. The DXB-DEL was via Emirates, which was a pleasure. The whole ordeal added 12 hours to my travel time. Delta did not agree to any refund / compensation (they shook off any responsibility for this).

✅ Trip Verified | San Jose to Seattle. Flight experience was terrible. The flight was delayed for more than 4.5 hours ( due to some cooling system issue with the aircraft ). This with an airline , which is supposedly in top 3 of US airlines. The customer service is a joke, only 1 person trying to answer questions of an entire flight. People missing their connections, and the response is a shoulder shrug. I also observed the ground staff to be rude, and unhelpful to elderly passengers. Delta does not care that when we reach to our destination at 1 am in the night, the passengers have to pay surcharge for Uber, and wont obviously compensate for it. Any snacks, and hot meals wont compensate for the terrible handling of the entire situation.

✅ Trip Verified | This is the first long-haul flight from Haneda to Minneapolis–Saint Paul Airport. I sat at 51J next to two windows and the width of seat is large enough for me. The pilots did very well to inform the passengers and also reduce the effect of turbulence. There were one dinner after taking-off, one breakfast during flight, and one lunch before landing. These dishes were good and the snack was also great. I was impressive by the internet connection during the flight, even over the Pacific. That was a wonderful experience since I can keep connecting with my family, my friends, and others via the internet. For entertainment, there were many latest films and videos, especially I liked the documentary videos. Summary, even though I just flew in economy class, this was a wonderful experience.

Not Verified | Booked to fly Delta from Orlando to Pittsburgh. The entire experience was terrible. The flight was cancelled without notice when we reached our layover in Boston. We had to sleep in the airport and wait until the morning just to get put on standby. We kept getting pushed aside as though we hadn't paid the same or equivalent amount as fellow passengers. Now we have to wait until Sunday because this for lack of a better word terrible airline did nothing to accommodate us for the massive inconvenience that occurred.

✅ Trip Verified | Sitting on the runway for 45 minutes, captain announced a short delay when everyone was loaded due to a storm cell. I will now miss my connection in Detroit. I have flown with Delta for several years and have seen this happen too many times. There is nothing worse than sitting on the runway in the plane. It's already an uncomfortable experience and I could be making arrangements for getting home in the airport but I'm stuck on this plane in the middle of a storm!

✅ Trip Verified | San Diego to New York JFK. The customer service is horrible. Cancelled my 10pm flight so we rushed to the airport for a delayed 11:30 flight now taking off at 3:30 only to find out it was delayed till 4, then 6, then 7, then 8 and they cancelled it completely -because they didn’t have a flight crew! How in the world does an airline not have a crew to fly a plane scheduled months in advance? Why is there no back up in place. Customer service is a joke, spoke to a supervisor who was condescending and absolutely useless, not at all sympathetic or customer service oriented. Will not be flying Delta again, my sisters missing her best friends bachelorette and I now get to spend a whole day flying with stops in order to get home to my 8 year old child.

✅ Trip Verified | Houston to Minneapolis. Everything was fine except that we almost missed our flight. The gate was changed without our knowledge and when we happened to see our flight information at a different gate, the gate agents were absolutely rude They said they had announced the gate change. We had been there for 2 hours and never heard a gate change announcement. Also, the guy at the original gate never announced anything. And the other agents couldnt be heard or understood. At least 6 seats were empty as well so I'm pretty sure others missed the gate change too.

✅ Trip Verified | Atlanta to Sacramento. They are the absolute worst airline for families. They sat every single person separate in my family of five including my 3 year old and 5 year old girls. My girls were crying because they were sitting away from us. Luckily some people moved and my husband sat next to them but it’s the airlines policy to not get involved. I asked several ticketing counters to correct and and they overbooked the flight and kept passing us off to the next person even though we arrive 2.5 hours in advance. Won’t be getting my $2000 anymore for family trips.

✅ Trip Verified | Seattle to Amsterdam. Our flight was delayed from 5.30 to 6.20 PM, therefor we miss our luggage when arriving in Copenhagen. In the flight the seats were so close to each other - not enough space for the feet (I am 180cm tall). The crew looks very stressed - forget about smile on your journey - all the menu was sold out except from from some pasta - no choice. My boys slept, therefore they didn't get anything to eat. I can keep on, but I don't think nobody deserve to hear that much garbage.

✅ Trip Verified | Atlanta to Shanghai. Great flight on route just re-established by DL. Oldish 777, but wide seats and adequate pitch. IFE is dated, but seat room and genial service inflight make up for it. Delta says they are trying to make pax comfortable while other US carriers (hint AA) are only about profit. I agree based on 2 trans Pacific flights last week, one on each carrier.