Delta Air Lines

✅ Trip Verified | Atlanta to Buenos Aires. Completely horrendous. Delayed on first leg only to be more delayed on longer route. Not only delayed for an hour and half a gate but tv screen in op. Flagged down two stewardess who sighed when I asked about screen. Mobile to Atlanta flight one hour behind with a stewardess that shouted rudely over the mic for a passenger to sit down, not use the restroom. We had been sitting in the plane for over 45 minutes. Now trying to leave Atlanta. Same rude attendants, broken in flight display and stewardesses who could care less. Been thru this many times with Delta and will drive to another departure city so I don’t spend my money with this crew. Terrible!

✅ Trip Verified | We have had the worst experience flying with delta. We got off of our cruise ship at 9am on 7/20/18 and were required to take the shuttle to the airport where I waited with my mother, my 14 year old son and his 14 year old friend. After waiting all day for our 6:40pm flight we were informed it was delayed over four hours and we would miss our layover flight from Atlanta to Dayton because of it. So they gave us standby tickets for an earlier flight (from Orlando to Atlanta) that was already overbooked; when I asked about getting a hotel room at the Orlando airport for the night and just traveling in the morning I was told they wouldn’t cover any of the costs and that we needed to take our original flight to Atlanta if we couldn’t get on any earlier flights and for the second time we were put on standby for yet another overbooked flight (they offered $600 to people to give up seats) because they were already overbooked. They went ahead and changed our missed flight from Atlanta to Dayton to the following morning at 8:10am so we were supposed to be all set for when we finally arrived in Atlanta. Finally we boarded our very delayed flight to Atlanta after being at the airport for over 13 hours when we arrived in Atlanta at 1am there was no one to help us find a hotel or somewhere to sleep so I went to the help phone to ask them. The delta help lady on the phone informed me we weren’t even secheduled for any flights from Atlanta to Dayton!!!!! She went ahead and set the flight up for us (she was the only helpful person; she also informed me that the closets place to stay was not within walking distance) so we had to nap in chairs at Atlanta airport until our 8:10am flight. Then our 8:10 flight got delayed another two and a half hours so here we sit we have been at the airport for over 24 hours with absolutely no accommodations (besides one nice worker NOT with Delta that brought us blankets and snacks at 2am because everything was closed and she was off of work for the night). This mornings flight is said to be delayed due to weather however when I tracked the plane it is still at its last destination where the weather is clear....we do have rain in Atlanta however all the other planes are arriving and departing just fine! Delta is a joke and I will discourage everyone I know from using this horrible airline!

✅ Trip Verified | Detroit to Tampa. Recently I decided to start using Delta Airlines. It was a fairly last minute trip so I scheduled a flight from Detroit to Tampa and paid around $450. I scheduled the 8:20 PM because I didn't know what time I would be done with work. It turned out my assignment ended early so I got to the airport at 1PM to try to get on a 3:30PM flight. At first I was informed there would be a $75 fee to change to the earlier flight which was fine with me and well worth it. Then after looking up my fare the Delta employee told me that I could not change the flight because I had an economy fare. The only option was to buy a new ticket for close to $500 on the 3:30 flight. I asked if I could go standby they said no. I asked if there was anything I could do to get on the earlier flight short of paying another full fare. They said "sorry but you purchasd the cheap fare and Delta tries to make as much as they can." So the 3:30 flight was delayed until 4:45. I hung around hoping I could get on the flight. I tried again and Delta said that if the 8:20 is delayed then they would allow me to get on the earlier flight. I asked them to check and they said it was not delayed - sorry. Once everyone boarded the earlier flight I tried again and they said they could not put me on the flight even though there was plenty of extra seats. The later flight is not delayed and that is the only way they would allow it. The flight left. Not 10 minutes goes by and I get an email saying the 8:20 is delayed. Delta Airlines does not care about accommodating its passengers. They could have put me on that earlier flight and made an extra $75 but they chose to be greedy and make me sit in the airport for another 4 hours. My flight has been delayed to 8:45 and I am betting it will be later than that. Fly Southwest - they are the best when it comes to making changes to your flight. They are very accommodating easy to deal with and generally care about their passengers. I will not fly Delta again.

Not Verified | Because of a bad knee, I require a wheelchair when changing planes. On my recent trip from Peoria, IL to Bozeman, MT, along with my two adult daughters and a niece, the young man pushing my wheelchair at the Minneapolis airport was very helpful in getting us to the departure gate on time. On our return trip, the plane was very late leaving Bozeman for Minneapolis. We only had 10 minutes from deplaning time to our departure to Peoria. That young man, pushing my wheelchair, was also very helpful. When we exited the tram from Section D to Section A, we heard our names called for the flight. We were at A 1 and going to A 13. My 53 year old daughter said, should I run and the young man said Yes. She started running and then my 61 year old daughter started running and passed her sister. They were waiting for our group when she arrived at the departure gate because they could see the "girls" running toward them. I'm sorry I did not get the names of those two young men who were so helpful to get us from one plane to another. Also thankful that the gate agent saw the girls running toward then and held the plane. Also wish I had a video of the event.

✅ Trip Verified | I flew Delta from Accra, Ghana to Boston transiting in France. The check in process in Accra delayed for about 3 hours due to a system failure so essentially our baggage didn't make it to Boston. Due to the system failure, Delta couldn't pull up my records which it later turned out, they had wrongfully assigned my baggage to another person. Basically it took Delta 3 weeks to find and deliver my bags. To add insult to injury, Delta decided to compensate me with $100, and even that, it's a voucher I have to use towards my next ticket purchase with Delta. Such an appalling gesture from Delta after this grueling ordeal; from terrible experience in their sister Air France flight to wasting my time for 3 weeks. I will not fly Delta again.

Not Verified | Hong Kong to Seattle. Do not fly Delta. I have traveled extensively in my 65 years and only fly Delta when I have no other choice. I bought my ticket asked for a window seat, checked in about 24 hours prior to departure, got to the airport three hours early and guess what, got a middle seat for a 14 hour trip on a full plane. Argued my point with the counter clerk and all I got was you can fly standby next flight. Worst airline ever!

✅ Trip Verified | My 16 year old daughter was flying solo for the first time. Her mom booked through an agency. We were never made aware of a $150 unaccompanied minor fee. Her flight was cancelled due to poor weather. I get that. It happens but the customer service that followed is unacceptable. Gate agent told my 16 year old daughter that since the fee was not paid there was nothing she could do. My wife had to speak to gate agent on speaker phone to even get her to do basic customer service. The lack of compassion this gate agent showed is appalling. Regardless of any additional fees paid or not the safety of a minor should have been Delta Airlines main priority. Leaving a minor stranded without rectifying the issue is unacceptable. It should not have taken a call from an adult to fix. She knows her job she chose to be lazy and do the bare minimum or actually even less than that. With all the bad press Delta has been receiving you would think that retraining your agents would be a priority. Shame on you Delta Airlines for leaving a 16 year old kid crying hysterically and doing nothing to solve the problem. Your lack of compassion and human decency is noted.

Not Verified | Flight was very good, we came to Atlanta Hartsfield Airport 40 minutes early and that was a smooth landing. Also, on the cabin is kind of hot but it is okay. The crews are really nice and friendly, ground services is nice too. They push back early than the departure time.

✅ Trip Verified | Baltimore to Abuja via Paris. I initially got an email saying It’s time to check in. Within a few mins, I got another email stating that my flights were canceled. After being on hold for over an hour with Air France, they finally changed me to a different flight that actually got me to my destination earlier than before, which I thought was impressive. With my return flight, I got a email at 3am that my flight for that evening was canceled again! I called once again, and surprisingly, the wait time wasn’t nearly as long as the the one before. My flight was moved to Lufthansa. On arrival to the airport I could not even check my bags in for the flight. I’ve checked in online, got my seat and everything else - my seat was given to another person. I decided to have nothing to do with both Delta and Air France and requested for my money back. I’ve booked a return flight with another airline.

✅ Trip Verified | Detroit to Los Angeles. Our Delta experiences have always been lackluster but these past 2 trips have been horrible. We consider ourselves to be consistent flyers of Delta (4 flights a year) and seem to be considered part of the “lower class” in their terms. Being forced to fly in zone 4 everytime has began to reveal the garbage service of Delta. Using zone 4 we NEVER get to bring out bags on board and always have them checked in. Zone 4 also NEVER gets to choose where we sit and get our entire family split and stick in the middle seat all through the plane. Our trip from Washington DC to Detroit was a short bearable trip as it was an hour but this past trip was horrible as having my children with randoms spread across the plane is a horrible way to treat a family. Upon calling to fix our seating the situation got worse, the computer system told us they would call us back in 3 hours . This is ridiculous customer service. They finally called back and told us we could switch with other passengers but NO ONE wants to switch seats to sit in the middle and we were stuck in our horrible seats. This is how Delta treats it’s frequent flyers. Don’t bother trying to be loyal to them. They will never be loyal back to you!