Delta Air Lines

✅ Trip Verified | Kona to Seattle. The worst, most unorganized flight I've ever been on. Overbooked, had to check my carry, then went i was in my set for twenty minutes they moved me right next to a screaming child. So much for a relaxing vacation in Paradise.

✅ Trip Verified | Detroit to San Francisco. Delta Airlines never fails to disappoint. It is not only the worst airline, but consistently the worst airline and customer service that I have ever experienced. I missed my connection flight due to “weather” which they used as an excuse to not pay for a hotel room. Customer service was beyond rude and unhelpful and my overall travel with Delta cost me an extra $400 dollars beyond the ticket price. I would highly recommend that no one flies Delta and it is a shock that they are still in business with their lack of customer service and overall human decency.

✅ Trip Verified | I flew for the first time on Delta Airlines and will surely be the last. On 21 May 2019 I traveled from Lisbon to Indianapolis via JFK and returned to Lisbon via Boston on May 28, 2019. On four flights there were 3 delays all for technical and mechanical reasons, which leaves me worried about the quality and maintenance of yours aircrafts One of the delays was more than three hours almost compromising the connecting flight to Lisbon and at this moment I am in Boston waiting to board again for mechanical reasons without being served a simple bottle of water. The flight at this time is already delayed 30 minutes and is expected to depart more than one hour late. Inadmissible, mainly because it is happening for the third time in three consecutive flights and in the same airline. Added to this is the fact that I have always been allocated seats in the tail of the planes on all flights when I requested an upgrade when booking and upon check-in. As a result of the assigned places I was left with no menu option once the option of meat was finished at lunch on the first intercontinental flight and on another flight, that of the three-hour delay, due to the host's incompetence, we were not served the drink at that we were entitled and for which we paid for "lack of time" Let's see what reserves this flight ... I must also express my displeasure at the approach of your collaborators at Lisbon Airport prior to check-in. I have often traveled to the USA on other airlines and such approach has never been done. Even a sticker put in the passport what is illegal when done by people without the authority to do so. I thought it was abusive. I also hate your way of managing boarding on the planes that I consider very complicated. The competitive rates do not compensate for the poor service provided, the lack of care and consideration for the passengers you sit in the last places of the plane.

✅ Trip Verified | Worst airline I’ve ever flown and will never use Delta Air Lines again. Flew Boston to Fort Lauderdale. Delayed flight over three hours both ways with awful service. The could not care less about their customers time constraints or plans. Don’t fly Delta if you can fly another airline for more money. Not worth it.

Not Verified | I really want to take the time to say thank you very much to all of the Delta team. Great customer service, I still cannot believe what they have done for my friend and I. Long weekend in NYC, we got confused and went to the wrong airport resulting and missing our flight. We got at the JFK airport 40 minutes before the departure time. Even though we didn’t have any bags to check in, and the staff tried their best, it was impossible... we were too late. They were concerned and helpful getting us into the next fly available right the way. The supervisor Charlie went above and beyond any kind of customer service experience I ever had in any airline. He even suggests us to stay in Hotel near by the airport giving us directions and helping us to book a room.

✅ Trip Verified | St Louis to Orlando via Atlanta. Delta is the absolute worst. The last time I flew delta before this was almost 10 years ago and my experience was so traumatic and awful that I have intentionally not flown delta since; even in cases where it was $200+ for a different airline. I decided after 10 years I could give them another chance and once again it’s been an awful experience. The treatment from the employees was horrible, especially the gate agent. I will truly never fly Delta again.

✅ Trip Verified | Atlanta to Toronto. Super slow, rude service. Understaffed at the “unaccompanied minor” check in with incompetent staff. 3 hours early just isn’t enough when it takes 30 minutes per person to check in and drop bags.

✅ Trip Verified | Calgary to Kona via Seattle. First leg to Seattle was fine. Quick flight regional aircraft quick friendly attendant. The Seattle Delta club was excellent.Great staff, great food and drink.Boarding the 757 to Kona, I thought I was imagining things. The first class section was actually pathetic. The amount of personal space and legroom was absolutely minimum.The attendants were incredible and offered great but unnecessarily rushed service for a 6 hour flight. They are the reason, the only reason to pay for a first class ticket and sit in a cattle car. The row ahead of me erupted into a screaming match because one of the party lost it when the guy in front reclined and she could no longer see her screen. Granted, she over reacted but this is how minimal the leg room was.Like coach ten years ago! Food was ok, drinks fine, entertainment good and wi fi worked well. Claustrophobic is not a word to be used when describing first class yet it sums up the experience.

✅ Trip Verified | Flight from Hibbing to Minneapolis was delayed by 2 hours. I would now be arriving in Minneapolis at 10:10, while my connecting flight to New York was also departing at 10:10. I called Delta and asked if they would hold the flight for me. The Delta employee looked up my reservation and told me that it was ok, since my connecting flight had been delayed by an hour and that my next connecting flight from New York to Rome was delayed by an hour and a half. So everything would be fine. I arrived in Minneapolis and find out my connecting flight left right on time. I called Delta again two more times to find out what happened. Both times the Delta employees simply hung up on me after looking up my reservation. No guidance or assistance, just plain rude.

✅ Trip Verified | Ft Lauderdale to San Francisco via Atlanta. Absolutely horrendous customer service! Will avoid flying though ATL, especially Delta airlines at all costs! I would leave less than zero stars if I could. My boyfriend had a tight connecting flight, made it to the Delta gate in ATL 15 minutes before his next flight (the exact time specified to arrive before gates closed) and they wouldn't let him on my next flight! They even dropped his seat on his next flight as he was standing in front of them. His next flight was delayed 15 minutes so then he had to sit and watch his next flight standstill while he was treated with disrespect by the most unhelpful and rude people at the Delta terminal. And the best part? They offered him a discounted hotel (not even a free hotel stay!), no food, and no vouchers! I also called ATL to get in touch with a Delta representative and not only did they have me wait 2x longer on hold on the phone just to reach a representative, but finally once I was able to speak with a representative they said "hmm that's strange, looks like his first flight landed 30 minutes before his next flight was scheduled to depart and his second flight was delayed 15 minutes so he had time." Truly unacceptable! The least the Delta folks could do is be nice under the circumstances given it was not his fault...