Delta Air Lines

❎ Not Verified | Brussels to Miami via Atlanta. The layover was too short for us to get through customs. Delta's answer is that customs is not their problem?! We had to pay extra and had a significant delay. Very poor service.

✅ Trip Verified | South Bend to Detroit via New York. Delta continues to impress! On time departures and arrivals on this trip. Courteous in-flight crew. Clean aircraft. Pilots made timely announcements. Seats were a tad tight but entirely passable as was leg space - I had aisle seats. On the DTW-LGA route, the Airbus 320 had individual entertainment screens which in addition to a good selection of movies, TV shows, and music, also had a large variety of games (including chess). Head phones have to be bought for two dollars with a credit card. The screen also showed the flight path. In-flight service included, in addition to a variety of complimentary non-alcoholic beverages, a choice of snacks - cookies or Cheezit. Disembarking at the gates was quick. While changing at Detroit, I was very worried that I would miss the connection as I arrived at gate 2 in Terminal B and had to go to gate 75 in Terminal A. This would be among the longest of distances between two gates and I had only 37 minutes! My concerns were misplaced. I made it in good time. The flight between South Bend and Detroit does not offer any beverage service. Boarding on both flights went smoothly but with so many categories of passengers, airlines have finessed the system to a new high - and they implement it well! The disembarkation is less discriminatory - they start with the lowest numbered rows and go up. My recent travels with Delta have all been positive and the in-flight ambiance is pleasant and comfortable. Keep up the good work, Delta!

✅ Trip Verified | Bozeman to San Diego via Salt Lake City. Purchased two one-way flights on a single ticket purchase. Upon informing them I would not travel on the first leg, they told me the second leg (returning from a different city) would be cancelled. Delta said I would have to repurchase another ticket of the same route (even though I already have a paid return ticket) at an additional full one way fare. Will never fly them again.

✅ Trip Verified | Washington to Salt Lake City. Every staff member we have interacted with today has a curt, rude attitude. Delta seems to have a negative company culture. Not only have they been rude to us but they are rude and unkind to each other. My husband was not given a seat assignment even though we checked in at the same time. At the gate he asked for a seat, but the staff were discourteous and bickering in front of him. .

✅ Trip Verified | New York to Miami. What an awful experience we had. I have purchased first class ticket on DL and paid fortune for it. In addition to that, DL charges $125 for pet in a cabin, which I happily paid. I took our small bird with us. Check-in staff was nice but flight attendant was worst possible, night mear that you cannot even imagine about. I was in a seat 3A, first thing she mention to other passenger next to me was “I have seen it all, but in 40 years I never experienced bird in a cabin” She was so nasty and so awful. She than asked what we wish to drink. I kindly ordered orange juice. Lady next to me got her water and my juice never arrived. Instead i got nasty looks every time she passed by. She was giving me terrible looks and passed by. Perhaps she hated guys with pets and hates everyone who is not up to her likings. She made sure I comply with a rule and place the bird under the seat, which is fine. She could at least be kind. I have never seen so much nastiness towards first class passengers We are returning to NY next week and will never fly Delta again. Congrats for hating your passengers Delta and well done on training your crew so well.

✅ Trip Verified | Amsterdam to Fort Walton via Atlanta, Attendant at check-in was extremely rude. When she finished informing me that I would not be able to fly without my pet due to extreme heat temperatures, I asked her when the next flight would be and she got extremely confrontational and asked me why I was interrupting her. I was so shocked I said, "please finish," and she got an even worse attitude with me. I fully understand the flight regulations on pets with temperatures above 80F and simply asked when the next flight would be. I am active military and honestly would never select to fly with Delta again if it weren't for them accommodating military with pets. It's a shame their workers have such an attitude when asked simple questions.

✅ Trip Verified | Chicago to Raleigh via Orlando. Rules said one carry-on. I spent $60 to check in a bag smaller than most others carry-ons. Other people have two to three carry-ons that they are allowed to check at the gate and have waiting for them when they got off the plane for no charge. This was ridiculous, for this reason I will never fly Delta again.

Not Verified | Our travels via Delta were very unsatisfactory - said we were too late to check luggage (unpublicized baggage check cut off), missed first leg. Then wouldn't give us the credit card free bag deal, but the kicker was that when I flew (separately) from Atlanta to Boston on a cheap seat, I knew I would be at the end of the line. OK. Got a seat assignment - surely middle - but as I was to board the gate person said 'wait, your seat has been changed' and gave me a piece of paper with the new seat. No big deal I thought. Went to rear of plane and had trouble finding my seat-window seat - a 300 lb woman was in the middle seat! I managed to get into my mouse trap seat, she was friendly, I was OK, but later I realized that my middle seat a few rows ahead had been taken-likely a window person decided not to be shoe horned into 'my seat' and sit next to this woman (she was a nice person and clearly knew she was a 'customer of size' but I didn't see any point of being unpleasant). But that Delta would regard me of having no merit-that they'd seize my seat for another 'higher ranking customer' is beyond belief. It was only a 2 hour flight to Boston but I would likely have had to wet my pants if I needed to get to the restroom-so impossible was it to get out of my mouse trap. I will never fly Delta again. First choice: Southwest, second Air Alaska, third Jet Blue. Legacy airlines like Delta and United are terrible today. Avoid them.

✅ Trip Verified | Philadelphia to Atlanta. Delta used to be good but their service has completely deteriorated. Delays, delays, delays is all I have to say. Choose another airline. I'm strongly considering cancelling my credit card with them and moving to another more dependable airline. If I could give 0, I certainly would. And to add injury to insult they tried to upgrade me to first class on a Republic Airlines flight.

Not Verified | Atlanta to Missouri. Both of my flights were late going to and from my destinations, I almost missed my connecting flight. The seats are to small (while leg room is sufficient) the actual seat does not comfortably fit someone with adult hips. The wifi does not work on the plane, even after we are at 10,000 feet. The staff is rude, I understand that this job is stressful, but customer service requires a smile, a hello, and how may I help you. Not eye rolls and dismissive comments. Lastly, on every Delta flight I have ever been on they ask us to check bags, even though my bag is small enough to fit on the overhead. I understand it's to speed up the process, but Delta, you need to find another way because that is very inconvenient. I do not want to wait at baggage claim if I made the effort to pack light. We pay way to much for these tickets for this poor level of service.