Delta Air Lines

✅ Trip Verified | New York to Sydney via Los Angeles. Words can't express my disgust at Delta but I will try! Traveling with a young child (age 1) is never pleasant. On the first leg of the flight, Delta did not have any bassinets so the baby sat on my knee for 7 hours. On the second leg, we were told we would have one bassinet. We did not. They told us we would have a spare seat at least. We did not. An upset family took the spare seat after they too had been screwed around by Delta. Staff admitted that we had been lied to on several occasions. All staff, bar one, were rude and just couldn't care. Delta just don't care. After 23 hours with a baby on my lap, no sleep and terrible food - I promised I would do something to balance the world back out by leaving this review and telling people to pay the extra $30 to go with a proper airline. We both received a $50 apology voucher but have no intention of ever flying Delta again.

Not Verified | Peoria to Atlanta via Daytona. Horrible. Never again. Every time we have used Delta they have cancelled or moved flights. Huge delays. Hours spent wasted in airports instead of being on vacation. No customer service. Automated phone says two hour wait for a response. Another trip we had to spend an extra night at a hotel stranded in a strange town. Never ever again. They do not care E and offer no help or compensation for wrecking your vacation plans. No customer service response.

✅ Trip Verified | Atlanta to Dallas. Delta is a real airline unlike Spirit and Frontier. They offer customer service and pretty quality amenities. They overbooked my flight and they offered a reward for switching to another. The person at the flight desk was extremely polite and accommodating.

✅ Trip Verified | Eugene to Seattle. Worst experience ever. I will never fly Delta again. I showed up at the airport at 1 PM for a flight leaving at 5:06pm. I was told by the lady at the gate that the earliest I could check in will be 4 hours prior to departure. Then I replied oh that works then since it's 1pm so I'm in the 4 hours window. She then says, no you can't check in because our gate is not opened yet and I'm like "didn't you just said I could check in 4 hours prior" she then says no I should come back at 3pm that's the earliest time they would open. She just contradicted herself right there. I left , checked in online,paid my bag then showed up 4:25pm which was 40min prior to departure and was told they can't take my paid bag even though I checked it online after they refused to check me in 4hours before. I was then provided a number to call and the person I spoke with, told me they can't do anything and I would have to talk to the agents at the airport which is odd because the agent told me to call you. Now time to board , I'm told they have to check in my carry on (my bag was already gone because they wouldn't take it) and I told them I don't feel comfortable checking in my carry on because I had things stolen before and I have my laptop and they replied "you don't want to check it, you won't board".

Not Verified | Poor operations management. EWR to ATL leg was delayed by 4.5 hours, really? Missed connecting flight to MSY. It was the last flight of the night, so I wandered around ATL airport overnight until the first flight of the morning to MSY the next day. On the return, flight from ATL to EWR was delayed by about an hour, not too bad, but still a bit inconvenient. Ground staff in EWR and MSY were friendly, not so much in ATL. Cabin crew on 3 of the 4 flights were lovely. Tasty snacks and drinks included in the ticket. I wouldn't recommend Delta, they don't seem to have much respect for the passenger's time.

Not Verified | Seattle to Boise. Supposed to leave for Boise at 7:50. Got to the gate at 7:35. All the arrival/departure gate screens were not working or off. They had moved our flight to the other side of the airport with no warning. They made no announcements, and the lady that was making announcements at that gate spoke only broken English. Got a new flight booked for 12:50. So after sitting in the airport terminal for almost five hours, the dirtiest, most haggard airplane I've ever seen shows up at the terminal. We board and the captain comes over the intercom. He warns us that the APU is not working properly, and they cannot put cold air into the cabin, or start the main engines. We wait for a start cart. After cooking in the plane for half an hour while they wait, they tell us to go back to the terminal. If I had known I was going to go through this, I would have drove. I would have been there already. Now I'm sitting in the terminal still.

Not Verified | Minneapolis to London. My daughter was to get a flight to London at 5:44pm and missed the luggage cut off time and she couldn't board. I called a number that i thought was Delta and they upcharged me $538 and told me she would be on the 7 pm flight guaranteed and needed to process it quickly as we had 15 min for her to board, me frantic paid for it to get her on which didn't happen. So here is my daughter a mess at the airport no flight. I contacted several people at Delta whom were all pleasant to speak with and trying to be very helpful the whole process. After being on hold and different people it was now 11 pm and couldn't do anything more. Next morning 6:30 Am called and spoke with a Jack in Dallas, who took the situation and quickly helped me place my daughter on the next direct flight to London. No up charge and excellent service. I cannot express how much his professional Customer Service Helped me! Thank you Delta, keep Good People like you have!!!

✅ Trip Verified | Atlanta to San Juan. My husband is on Kidney dialysis and we must travel with a portable dialysis machine which cannot be checked in it must be checked and hate to stay with him at all times. We label the machine in lime green duct tape with large letters stating it’s a medical device. This machine was pink tagged by Delta as well meaning it cannot go on a luggage carousel. We traveled from Atlanta to Puerto Rico on June 7th. When we landed our machine was not waiting on us to deboard the flight. We were told that the device had been thrown into the carousel. This is a $4000 machine and a life or death device for my husband and they overlooked the markings and tags and just threw on the carousel. They did realize their mistake and radioed the luggage department. However they did not advise us of any of this. We spent 20 minutes looking for the machine on the carousel. I finally decided to look for someone and found the luggage office. Our device was in the office!! This special $500 car that transports it was damaged luckily the machine was not. When a complaint was made the pulled the pink tagged marked by Delta it was under the wrong name!! Had this luggage been lost we would have never been able to get it back. What really saddens us is no one seemed to care! You’re supposed to be the friendly sky! Shame on you Delta! Educate your employees!

✅ Trip Verified | Delta Airlines AMS to DTW: I left a review on the reverse route where the flight attendant for DTW to AMS in Business class could not make drinks. Well the return flight was awesome. Flight Attendant went out of her way to keep checking up on me during the flight even though she didn't have to. Also I finally got to have the Delta signature Cocktail as the flight attendant knew how to make it. She even went out of her way to make it from scratch and not pouring it out of the pre made bottle that is loaded from the catering kitchen. The cocktail was refeshing, and the meal service was good as well. Everything is was the usual Delta service for transatlantic service. Overall a great experience and flight back home after a good vacation.

✅ Trip Verified | Delta Airlines Business class from DTW to AMS. The usual service which was good in Business class meals and service prompt. However the drink service was awful because the flight attendant working my side of the plane did not know how to make drinks and she even mentioned she did not drink so did not know how much of what gets mixed. I was shocked as frequent flyer who travels Business Class for international travel with a variety of airlines. At this point I am wondering how Delta allowed this person to pass the needed classes and training given. She did not know how to make Delta's signature cocktail which is highlighted in the menu card given. So much for the cocktail that Delta raves about. I ended up having to take a coke zero twice. Fastforward to morning time about six hours later before landing at AMS. The same person is working my side this time she walks by for breakfast I ask for Coffee and she has to move the cart as to others wanting to use the bathroom and then totally forgets to serve us breakfast. I even brought it to her attention but she did not care. ThankfulIy I was not hungry. If anyone from Delta actually reads this make sure your cabin crew is fully trained for International flights more so for Business class service.