Delta Air Lines

✅ Trip Verified | Atlanta to Columbus. I am a regular customer of Delta and I am very disappointed. Every time I fly the flight gets delayed, sometimes for maintenance issue, sometimes system problem and sometimes the plane itself gets delayed. Last time my both ways flight got delayed and it was delayed yesterday as well and is delayed even now for hours. This is very disappointing and i will try not to use this plane again in future.

Not Verified | Grand Cayman to Salt Lake City via Atlanta. I am writing this review to recommend Delta and commend them for their customer service in a difficult situation. Due to weather, we missed our connection in Atlanta. The following day our flight was then cancelled due to mechanical issues. Delta customer service was excellent in providing accommodations and ensuring that we were still satisfied with Delta by the end of the trip. What could have been a terrible situation was handled very well and we will continue to recommend and fly with Delta.

✅ Trip Verified | Providence to Miami. My bag was mis-tagged and sent to Augusta. We kept being told by Delta that this was impossible and they do not know how it happened. We were flying down to Miami for a cruise that left the next day. We went to the Delta lost luggage counter when we arrived in Miami and were told my bag was re tagged and would arrive to us by 11pm that night at our hotel. I woke up at 9am the next day and no bag had been delivered. We were boarding our cruise boat at 2pm and i had no belongings. The bag arrived 30 minutes later but it was not my bag. It is assumed that this was the bag of the man which my bag was mistagged under. It was easter so we could not even go to a clothing store to get any clothes since everything was closed . Our two vacation days in Miami prior to the cruise were ruined. We had to waste time at the bag counter and stop at stores to get belongings instead of enjoying our trip. We spent the two days on and off the phone with Delta. Luckily the bag arrived right before the cruise boat left. They did reimburse us for belongings we had to buy prior to getting on the boat which is appreciated, but does not fix the fact that they ruined part of my trip. I feel that mistagging my bag with a different persons name is a huge mistake. If that guy or someone else took my bag I would have never seen it again. I emailed Delta to speak with them about the matter twice and they have not even acknowledged my email.

✅ Trip Verified | My experience with Delta Airlines was absolutely horrific and will be something I remember from my most recent trip for the rest of my life. My flight schedule was as follows, DFW->DTW->ORD (with Delta) -> BCN (Norwegian) My flight out of DFW was scheduled to depart to DTW at 7:15 AM. Due to "technical difficulties," we sat boarded for two hours in the terminal. Finally, the airline crew then decided to restart the plane -literally turned it off, and turned it back on- and the issue resolved itself. This was not reassuring, as the pilot seemed to have a legitimate safety concern with the plane. It was also frustrating that it took them two hours to come to this solution. It goes without saying, I missed my connection from DTW to ORD due to this delay. The next flight out of DTW to ORD was at 3:55 which made it extremely close to missing the check-in deadline for my international flight with Norwegian at 6:30. Nevertheless, I was determined to make it work, so I got in the Delta Customer Service queue to make the arrangements. To preface this, the woman behind me in line had the exact same flight itinerary as me, so we were in the same dispositions. When I reached the counter they told me that there were no available seats at this time and that I would have to fly standby for the 3:55 flight and gave me a ticket for the 5:07 flight out of DTW - which would most definitely make me miss my international flight. I pleaded, nearly in tears, for her to do anything to help me as my flight with Norwegian was non-refundable. Unempathetically, she explained there was nothing she could do. After the line, I went to the restroom to catch my breath and met back up with the lady behind me to see what she was going to do. To my disgust and surprise, the same staff gave her a flight on the 3:55 PM seconds after she told me there was nothing she could do. After I heard this, I got back in line and she conveniently found me a spot on the 3:55 PM flight. Once again, the flight was delayed for various reasons- one time they said technical and the other was the weather. I approached a different help desk, as now I 100% was going to miss my flight, and I was serviced by a different Delta employee (I did not catch her name but I wish I did). She proceeded to yell at me to the point I had to ask her to, "Please, stop yelling at me." She responded in a yelling voice, "I am not yelling at you, just give me your ticket!" This reduced me to tears of frustration and humiliation. When I boarded the plane, which was a full flight, I was looking for a space to put my carry-on in an overhead bin. The flight attendant, quite rudely said, "Can you not see that these are closed? It means they are full." Rather than offering help to a visibly upset individual she made me feel stupid and unwelcome. Because Delta is not affiliated with Norwegian , they could not help me rebook my international flight and I lost my money on the ticket, a day of my vacation, and multiple tours and bookings due to multiple issues on Delta's part. I am disgusted by the lack of customer service.

✅ Trip Verified | New York JFK to Brussels. I paid for Comfort+ seat which includes extra legroom and dedicated overhead bin space. My connecting flight (DL140 to Brussels) said that I have to check my carry-on baggage because the flight is too full. I am very upset that Delta would put other personal luggage in my overhead bin that I paid for. Then force me to check my baggage. It was such an inconvenience to take out my work and personal laptop.The staff members were very unprofessional and discriminated against me because of my skin color. I never like flying from New York, but I had no choice. I will never fly out New York again. Flying from Atlanta is more convenient and the Delta Staff members are friendly. Something has to done about this. It’s not fair to those who paid extra in order to avoid circumstances like this.

✅ Trip Verified | I flew Montreal to Minneapolis with Delta both ways. The last of the great the three great American airlines I fly with. Boarding was a mess: there were so many different classes, it gets confusing. Also, people are called out for a boarding class that does not match what is written on the boarding pass (e. g. "basic" can be "main"). And with two flights boarding at very close times, in such a tiny space, it got very confused to know who was being called for boarding, as the staff kept on talking one after the other (in Montreal) or kept on passing information one over the other (in Minneapolis). Some seats are assigned at the boarding stage. Had never seen this one and it seems an extra unnecessary step. Service on board could see some more smiling and some less mobile fun by some of the staff, in some cases.

✅ Trip Verified | 100% not recommend. We were scheduled to fly to New York and then fly to Orlando Florida. We arrived at the airport at 3.00 in the morning because we were not notified our flight was delayed. The lady at the desk rescheduled our flight. Needless to say she messed up our connection flights. Luckily we caught her mistake and we attempted to fix it. It took a half hour of bantering with another Delta employee before we finally correctly rescheduled our flight. We spent 7 hours waiting for that flight. We were not compensated and I was left feeling like Delta did not care about me or any of my fellow passengers. I missed a day at Disney our vacation destination. The service was stiffer than the chairs.

✅ Trip Verified | New York to Sydney via Los Angeles. Words can't express my disgust at Delta but I will try! Traveling with a young child (age 1) is never pleasant. On the first leg of the flight, Delta did not have any bassinets so the baby sat on my knee for 7 hours. On the second leg, we were told we would have one bassinet. We did not. They told us we would have a spare seat at least. We did not. An upset family took the spare seat after they too had been screwed around by Delta. Staff admitted that we had been lied to on several occasions. All staff, bar one, were rude and just couldn't care. Delta just don't care. After 23 hours with a baby on my lap, no sleep and terrible food - I promised I would do something to balance the world back out by leaving this review and telling people to pay the extra $30 to go with a proper airline. We both received a $50 apology voucher but have no intention of ever flying Delta again.

Not Verified | Peoria to Atlanta via Daytona. Horrible. Never again. Every time we have used Delta they have cancelled or moved flights. Huge delays. Hours spent wasted in airports instead of being on vacation. No customer service. Automated phone says two hour wait for a response. Another trip we had to spend an extra night at a hotel stranded in a strange town. Never ever again. They do not care E and offer no help or compensation for wrecking your vacation plans. No customer service response.

✅ Trip Verified | Atlanta to Dallas. Delta is a real airline unlike Spirit and Frontier. They offer customer service and pretty quality amenities. They overbooked my flight and they offered a reward for switching to another. The person at the flight desk was extremely polite and accommodating.