Delta Air Lines

Not Verified | I will never fly Delta again. I’ve been a loyal Delta customer for years. I purchase three tickets on my credit card with my skymiles number. I tried to cancel one of the flights after being on hold for nearly 20 hours in a single week! Then end result was the Delta customer service supervisor saying that the ticket is non-refundable and non-transferable. I did not buy a basic economy ticket. They are treating me like I bought the cheapest ticket I could on Expedia. I’ve had better experiences with Spirit Airlines. What a terribly run corporation. There are too many travel options to treat customers this way.

Not Verified | At every turn I was turned away and I felt they personally tried to ruin this trip. First of all, they delayed my departure flight weeks before my trip. I was able to move to an earlier flight so that I can still be able to work in the morning. Second, Delta delayed my arrival flight right when I got myself to the airport by an hour. Then further kept delaying it to the point that I sat around in the airport of 5 hours waiting. Delta delayed enough resulting in me having to change to a new connecting flight. Flight DL2525 somehow still managed to arrive late compared to its new stated time. Nobody was surprised. Finally, this major delay resulted in me having about 20 mins to get to my connecting flight. I took the shuttle and run across the airport. The gate is open and people are in line. I think I’m in luck. I ask the attendant to allow me in she says “I’m sorry” and tells the attendant “close the gate”. I truly had the door slammed in my face. I still haven’t arrived to my location and who knows what hoops I’ll have to jump to get eventually home. Delta needs to get organized until then I will need pure luck to get home.

Not Verified | We had not gotten a ticket for our 2 year old because she was going to sit on our laps. The people working for the airline decided to make us wait until we couldn't make our flight and then told us we had to buy all new tickets. Talk about greed. My wife or I could have at least made the other flight so we wouldn't have had to buy all new tickets. Unbelievable. This is not the way to treat your customers Delta. I will not be recommending you to anyone.

Not Verified | Just flew today from Las Vegas to Minneapolis on Delta flight DL1594. It was a full flight. Delta flight crew keeps announcing that they are implementing the federal mask mandate but during our flight, there were many people with masks down. The passenger seated next to me only put his mask on for only 30 minutes during the entire 2.5 hours flight. Other passengers around us also were not wearing masks during the flight. The Detroit based flight crew just kept passing by these non-masked passengers without telling them to put on their masks. They were just turning a blind eye on passengers who do not want to put on their masks. We felt very unsafe during the flight. Delta flight crew does not really care about health & safety of their customers especially during this time of pandemic.

Not Verified | I recently had a trip to Kansas City from Albany. The experience was horrible. I suffer from a panic disorder. So I decided to take a leap of faith and take this trip. My flight was delayed by 2 hours with an email the night before at 10pm when i was due to travel at 530am. When i landed on Detroit i was told my 2nd flight was already gone. So i was stuck there for 3 hours. Then they finally found me a flight from Detroit to Minnesota. Then i had to wait 7 hours at the Minnesota airport for my next flight to Kansas. The people were rude and not very verbal. No sense of compassion. I will never travel through them again specially in my condition.

✅ Trip Verified | Just booked a specific flight for a specific time and price. Realizing I would be paying more for a flight that had a shorter layover and better departure times, I paid for the higher priced flight. But guess what? Delta modified my flight to have a 3 hour layover instead of the one hour and instead of leaving at 12:45PM, I am getting up at 0-dark-thirty to catch my early flight because Delta decided to carve a huge portion of time out of my vacation to suit their needs. My favorite part is the 7 hour wait for their customer service. What garbage this airline is. I'm cancelling my AMEX which I use to earn Delta miles and going somewhere else.

Not Verified | My son is an AirForce-man who is getting ready to leave the country. We were supposed to be leaving this morning to visit and pick up his car. Our flight was scheduled for take off at 7.40am. Well I'm at work and I get a text that says my flight to ATL, GA has been canceled due to inclement weather. Ok fine so I go search for other available flights, there's none. Ok how are we going to see my son and spend time with him before he leaves the country? I called Delta customer service line and the recording stated the hold time would be just under 2 hours, I've currently been on hold for 4 hours and still holding. This is absolutely ridiculous. I want a refund and I want to tell you how you have ruined my trip! I will never fly Delta again. This airline already has a very bad reputation anyways and I see why. You should be ashamed of yourself for the inconvenience this has caused me and my family. Now we'll have to drive there and back.

Not Verified | I haven't even flown the flight yet and already, I can say, Delta Customer Service stinks. I've called 5 times to change my flight day to no avail. Wait time 4 to 5 hours. Sometimes they don't even give a wait time so I hang on the line for a half hour and finally give up. When I try to go onto their website, it doesn't work either with my name and password. I expect Delta will soon go the way of PSA and Continental as has-beens'. Good riddance when it happens. I'll never fly them again.

Not Verified | I have flown every week for 15 months with this airline. They initially had amazing customer service. Now, most attendants are rude, demeaning passengers and even stating, "we've been doing this long enough, wear your masks right". In their initial announcements. I tried to upgrade my seat and was advised, in a very rude tone, none were available though online showed 9 in comfort and 1 in first class. I said thank you and she just stared at me. I told her, "you are welcome, thats what you tell people". I have one flight left next week. I guess I will be spending my thousands of dollars per year on another airline.

✅ Trip Verified | I was traveling with my sister, with me flying from Richmond to meet her in Detroit and traveling to Grand Junction, CO together. Trip out was nice. On the trip back we discovered that Delta had changed my flight but not hers. I assumed that the entire flight was ‘rescheduled’ and we had been transferred together, but no, they had randomly changed my flight but not hers, no reason why. Delta did finally get us on the same flight, but not in the same row as had been confirmed two months earlier, so we still didn’t get to spend time together. Customer service has basically said, “too bad, how sad”, we’ll give you a gift card and maybe the difference in seating upgrade and baggage fees, nothing confirmed. Does not make up for the time we had hoped to spend together. We see each other every couple years or so, so it was a big deal to spend time together, but that does not seem to matter to customer service. I’m not likely to fly Delta again, and certainly will not trust any so-called confirmations from them.