Avelo Airlines

✅ Trip Verified | This is to address a significant issue experienced by myself and the 17 passengers who were left behind on Flight 745. I had a booking with Avelo (confirmation 8J967D) for a flight on May 22nd, 2023. My girlfriend and I were prepared to leave our home well in advance of the scheduled departure time when we received an email informing us of a 30-minute delay. Subsequently, we received several more emails indicating further delays, a total of eight times. Unfortunately, none of these emails provided any information or alerts regarding the closure time of the TSA checkpoint. We arrived ontime at the airport for our rescheduled flight at 11:45 pm. To my surprise, there was no one present at the Avelo front desk at all. An airport employee approached us and informed us that we had missed our flight because the TSA checkpoint was closed, despite there still being ample time remaining. He stated that the TSA had closed at 9:30 pm, even though there was another flight scheduled for departure. Besides, on the CHO airport, it is clearly stated that "The daily closing time is dependent on the airline schedule and delays". More passengers arrived subsequently, with some needing to check in their luggage. However, there was still no one available at the front desk to assist them. After waiting in line for 25 minutes, I managed to reach an Avelo customer service agent over the phone. The lady I spoke with was courteous and assured me that I would be compensated not only for my flight but also for the hotel and any other costs incurred as a result of this incident. Unfortunately, she informed me that there was no alternative way for us to be accommodated on another flight. I made an attempt to contact them, but unfortunately, they changed their words. They simply resorted to using a generic template without addressing any of my specific concerns. It appears that they have a tendency to evade taking responsibility and often attribute the issues to external factors, rather than acknowledging and addressing their own problems. In some cases, they even go as far as abruptly ending phone calls, as if it is a common occurrence for them.

✅ Trip Verified | This was the first time we used Avelo Airlines. I had read some bad reviews, but we thought we’d give it a try because the price was so good, and the airport is more convenient than PHL. We were very happy with both flights. They were on time, and the staff, both in the airports and in flight, were very polite, helpful and considerate. I have already recommended Avelo to our friends and relatives, and will be flying with them again.

✅ Trip Verified | I was a bit wary reading the reviews here after I purchased my one way ticket (I usually book a round trip with one airline but I booked two one way tickets due to the holiday period). Check in crew was fine and had no problems checking my prepaid bag in. Boarding process was a lot less orderly than Southwest and the seating was tight (Avelo does acquire used 737-700s from SWA, but uses another airline to buy 737-800s). I knew they didn’t have snacks so that didn’t bother me. But the flight was bumpy due to the weather and flight attendants were ok. The flight was on time, I made it in one piece and my bag was fine. I recommend this with reservations since they keep SWA competitive pricing wise.

Not Verified | 0/10 they delay flights like it’s their job then rush you to board. Worst experience ever. Do not fly Avelo even though the prices are low it’s not worth the hassle. Never again !

Not Verified | Constant mechanical problems which is a huge concern. Both flights (to and from) flight were delayed several times due to mechanical problems. Initially supposed to take off at 9 AM and was delayed 3-4 times. We did not take off until 1 PM. The return flight boarded on time but we are stuck on the plane delayed, taxiing back to the gate for the second time due to a second engine problem.

Not Verified | We will not be using Avelo Airlines again. We booked round trip flights from Raleigh to Florida months ago. The departing flight was supposed to be on Saturday, May 20th and the return flight was supposed to be on Saturday, May 27th. Now that it's the week of our month's long, planned vacation, our return flight has been bumped up twice by 2 days from the 27th to the 25th. I called customer service to get our return flights cancelled and refunded as we have our house in Florida rented from the 20th through the 27th, and don't want to end our vacation 2 days early. The first customer service representative I spoke to was apologetic and very helpful with cancelling and refunding this flight. Minutes later, I got a confirmation email showing our return flight has been cancelled, except now it was showing our departing flight was scheduled for Friday, May 19th instead of Saturday, May 20th. I called again, and this customer service representative was extremely unhelpful and had an "it is what it is" attitude. I was told that to move our flight from the 19th to the 20th, we would incur extra fees, and the seats that we paid extra money for would not be guaranteed. I told her I didn't care about the seats as long as the cost would be refunded, but I would not be paying extra fees to switch my flight back to the 20th as this was an error on their end, not mine. She again tells me refunds would not be guaranteed, and the only way to switch my flight is if I paid an extra fee. I asked if there was someone else I could speak to in regard to refunding and she could not provide me with any information. Then, she proceeds to tell me that my flight cannot be switched from the 19th to the 20th, because there are no flights scheduled from Raleigh to Florida on that date. I don't understand how this is suddenly the case when, for months, our confirmation has shown our departing flight being scheduled on the 20th, and it was only changed to 19th moments after cancelling our return flight. It's just ridiculous. I'm not one to write reviews, negative reviews at that, and I am very reasonable. I understand the customer service reps have no involvement with changing flights, but her lack of compassion and inability to advise me on a solution to a problem created by Avelo, is just ridiculous. I guess you get what you paid for. Never again.

✅ Trip Verified | My wife, daughter, and I, booked round trip flights from CO to CA to go be with my wife’s dying grandmother. We checked in 1:00a the day of online, for an 8:20p flight. We showed up 1.5 - 2 hrs early for the flight. We sat across the terminal walkway at the pizza hut to eat before we took off. We went to the gate 15 min before takeoff. Just to get turned away. Our boarding pass stated that we had to be at the gate 10 min before take off. Without any concern, compassion, or effort to get us on the plane, the staff just stood there and told us to try again and reschedule. BTW, they only fly Thurs and Mon out of CoS. Now to make sure we make it to spend time with Grandma before her time with us expires, we are driving from CoS to Burbank to pick up our two checked bags, then drive back to Riverside to get house where she’s on hospice. Never fly with Avelo, they are awful.

✅ Trip Verified | After reading the reviews I was worried my girls was going to have a horrible flight. But to our surprise the crew and plane was amazing. The crew was pleasant and the plane was comfortable. I would love for this airline to fly to more locations so I can use them more often. I will look up this airline first to see if they can accommodate my travel before the big corporation airlines.

✅ Trip Verified | If you ever have to cancel your flight, they will conveniently lose your travel funds and you’ll never see them again. I spent countless hours sending them the proof that they owed me travel funds and they just said that they couldn’t find them and that it was the customers responsibility to keep track. What a joke I sent everything that they had sent me. how can I give them travel funds numbers to research what’s owed to me if they never gave them to me in the first place. Customer service is inadequate and in accurate and they do not care if you are owed. If they say they cannot locate your travel funds on their end it, then you lose. I will never ever fly Avelo Airlines again, and if I am asked by anyone in my area, how I like them, I will always tell them the full story.

✅ Trip Verified | Do not book Avelo! They delayed our return flight from Tampa to Raleigh multiple times last night and then cancelled at 11.45pm, minimal notifications regarding the cancelation and didn't offer a rescheduled flight or alternative route. They suggested we attempt to contact their customer service to rebook on another flight home within 7 days, we called customer service multiple times and was on hold for over 45 minutes. Never got a hold of anyone. We ended up having to book a flight home with another airline. Avelo says we will be reimbursed within 7-10 days...will see. No offer to help with hotel accommodations or anything. Horrible customer service.