Avelo Airlines

✅ Trip Verified | I was apprehensive based on reviews but our experience was great. We checked a bag and the check-in was seamless. I would recommend arriving early since the employees who check-in are the same that do the boarding process. Everyone we spoke to was super nice including gate agents, flight attendants, and check in folks. We weren't expecting much in-flight but I thought the seats were fine. Plenty of leg room and I actually enjoy the no recline. It feels like people are lying in your lap on other airlines. Arrival and departure were on time. We'd fly Avelo again.

✅ Trip Verified | Avelo is new to Wilmington DE. Avelo did an awesome job with leaving and getting there on time both ways. Sent out text for checking in. Checking in a checked bag went well with no issues. Paid for a carry on for meds, swim suit/change of clothes. Also took a small back pack for the I-pad, book, snacks that fit under the seat. No snacks offered, but a small bottle of water if you ask for it. Lead flight attendant did an awesome job getting a few people in line who kept getting up when the seat belt sign was on. I would use them again. Both ways they had a new flight attendant and they were very nice working with her to get her qualified. Now the Wilmington Airport is a different story. It is a small airport where you get on/off on the tarmac which is no big deal. On the return flight home, there was another Avelo plane a that just landed. When you walked into the area to get you baggage, it was jammed pack with people. 2 door slide up and bags where placed through the opening with everyone trying to see their bag. 2 planes worth of people. What a mess. It took 45 minutes by the time we were off the plane until we got our luggage. At one point they were loading stuff from one cart to another. It would of been easier if they did not have 2 planes unloading at the same time Yes we would fly with them again. Just have to have patience at Wilmington, DE airport.

Not Verified | Avelo used to be great. When it started it was a lot cheaper and way more reliable. Now flights cost almost as much as a normal non-budget airline, and almost every time I have flown we have been delayed. I am currently waiting for my flight to Burbank and before today we received three emails in the last week that notified us that flight times were changed, and since sitting in the airport we have gotten three more emails. We are now over 3 hours delayed. No one is telling us anything. Just a more expensive version of Ryanair.

Not Verified | Well suppose to depart 8:30 am, first delay to 10:30, 2nd delay to 11:30, 3rd delay to 11:45, now 12:59 - where does it end? So many delays, finding out from the internet, no one from Avelo says anything to all of us passengers. Fly Spirit from Atlantic city - much more reliable.

Not Verified | Do not book with Avelo if you even think you may have to adjust your trip. The wording on their refund policy is sneaky. Unless you cancel within 24 hours of your initial booking you get locked into having "Travel Credits". Additionally, like Spirit Airlines, they ding you with every fee possible for baggage. Do not recommend at all.

Not Verified | You may be asking yourself why are Avelo flights so cheap? It is because they do not actually get you anywhere. At least I am convinced of this so far in my experience as I am writing this in the airport after my third delay from Avelo. Reasoning? No staff. And before anyone begins arguing about staffing, I realize there are shortages nationwide but honestly, that’s can’t be an excuse anymore. I work every day with fewer employees than I have had in the past, however, I do not overbook services to the extent that I find myself unable to provide realistic goals for my customers. Get it together Avelo. If you do not have staff, do not continue to book flights! Needless to say, I will never fly Avelo again.

Not Verified | Excellent experience. On time, plenty of room, employees were great. I will fly again. Arrived early both ways and left on time both ways. Checked a bag and paid for overhead storage no issues.

✅ Trip Verified | We took a flight from Tampa to Wilmington at the end of April for a wedding. Never again will I fly Avelo. Our checked bags were lost on the way up. They went to Connecticut. We didn’t get them back the whole trip. We were told by multiple employees “purchase whatever you need, we know you’re here for a wedding”. We bought necessities. Clothes from target so nothing fancy. I bought drugstore makeup, so once again nothing crazy. Basic toiletries so we could shower and wash our hair. But when it came time to get reimbursed we were told they will not cover our toiletries or makeup. I did not want to spend half of our trip buying stuff to be comfortable. I didn’t want to put stuff on credit cards and get charged interest while waiting on payment. I didn’t want to spend the following weeks fighting with the airline over what is owed to us. Don’t fly Avelo. Book the more expensive flight. We are out more money than we would’ve been flying American. You live and you learn I guess.

✅ Trip Verified | This is to address a significant issue experienced by myself and the 17 passengers who were left behind on Flight 745. I had a booking with Avelo (confirmation 8J967D) for a flight on May 22nd, 2023. My girlfriend and I were prepared to leave our home well in advance of the scheduled departure time when we received an email informing us of a 30-minute delay. Subsequently, we received several more emails indicating further delays, a total of eight times. Unfortunately, none of these emails provided any information or alerts regarding the closure time of the TSA checkpoint. We arrived ontime at the airport for our rescheduled flight at 11:45 pm. To my surprise, there was no one present at the Avelo front desk at all. An airport employee approached us and informed us that we had missed our flight because the TSA checkpoint was closed, despite there still being ample time remaining. He stated that the TSA had closed at 9:30 pm, even though there was another flight scheduled for departure. Besides, on the CHO airport, it is clearly stated that "The daily closing time is dependent on the airline schedule and delays". More passengers arrived subsequently, with some needing to check in their luggage. However, there was still no one available at the front desk to assist them. After waiting in line for 25 minutes, I managed to reach an Avelo customer service agent over the phone. The lady I spoke with was courteous and assured me that I would be compensated not only for my flight but also for the hotel and any other costs incurred as a result of this incident. Unfortunately, she informed me that there was no alternative way for us to be accommodated on another flight. I made an attempt to contact them, but unfortunately, they changed their words. They simply resorted to using a generic template without addressing any of my specific concerns. It appears that they have a tendency to evade taking responsibility and often attribute the issues to external factors, rather than acknowledging and addressing their own problems. In some cases, they even go as far as abruptly ending phone calls, as if it is a common occurrence for them.

✅ Trip Verified | This was the first time we used Avelo Airlines. I had read some bad reviews, but we thought we’d give it a try because the price was so good, and the airport is more convenient than PHL. We were very happy with both flights. They were on time, and the staff, both in the airports and in flight, were very polite, helpful and considerate. I have already recommended Avelo to our friends and relatives, and will be flying with them again.