Avelo Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 160 reviews
3/10
No Skytrax Rating
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1/10

"I do not recommend Avelo"

(United States)

Trip Verified | My SO and I had booked a round trip with Avelo from Wilmington DE to San Juan PR July 20 -July 24 2024. With departure from San Juan on 07/24 at 2:05pm. The flight down was as smooth as one could expect from a low cost airline. The return was an entirely different story - after repeated delays regarding a maintenance issue, we were told a plane would be arriving by 6pm from Florida to take us back. We saw the crew leave and the plane towed and no replacement flight. Text message received at 6:59pm from Avelo to all passengers stating "Unfortunately, we will not be able to re-crew your flight...flight has been delayed until tomorrow 07/25/2024 at 6:30 AM." The desk agent was nowhere to be found to provide additional details. We had been offered a $15 meal credit per person earlier - nearly impossible to find anything at the airport for $15, Then another text stating "Please submit receipts for any reasonable expenses to [email protected]. Avelo will reimburse you for up to $150 per reservation for a hotel tonight." I quickly found the cheapest hotel in proximity to the airport for just over $300. Everyone on the flight of almost 200 passengers were scrambling to find hotel rooms. The next morning the flight took off - never an apology for the delay. The flight staff never circulated in the cabin and never offered a drop of water or signature bag of plantain chips - nothing. One passenger told us he had gone to the galley to get water and the crew was sleeping. Once home, I dutifully submitted my reasonable expenses for hotel, uber rides and meal for my SO and myself. I was reimbursed less than 1/2 of out of pocket cost for the delay. Customer service, upon inquiry, informed me that hotel was only authorized for up to $150 per reservation. I penned a letter to the CEO, Andrew Levy, to voice my complaint and request reimbursement for all expenses. No response. So, I do not recommend Avelo, not only did they jerk us around all afternoon we expected to fly, they inconvenienced everyone with the incredibly delayed flight and refused to fully reimburse for passenger expenses as a result of their issue.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Juan to Wilmington
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline ever"

(United States)

Not Verified |   My flight was canceled on the day I was supposed to travel, they gave us a number to contact customer service to cancel, reschedule or obtain a refund. When I contacted them, the only option they offered me was to refund the money for the outward and onward trip will came to credit it for a next trip within a year, well, they returned the correct amount of the lost flight, but they incorrectly credited me the remaining money, I paid $408.00 in total, they refunded me $197.00, the remaining balance is $211.00 and they only credited me $128.00. What's the trick, they are going to charge me a fee for a problem with the airline that decided to cancel my flight, I hope this is just a mistake and they will credit me with the remaining money. Again they destroyed my vacation plan, (car reservation, hotel room, restaurant reservation in advance with 50% at front, rides paid in full ) they offered to reschedule the next day at 2:00 pm basically arriving around 5:30 , loosing 2 entire days of my vacation and a lot of money in reservations made in advance) worst airline ever.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew Haven to Fort Lauderdale
Date FlownAugust 2024
Value For Money 12345
no
1/10

"never heard of a refund expiring"

(United States)

Trip Verified | Booked Avelo Airlines for a trip to Orlando last year. Due to unforeseen circumstances we were forced to cancel our vacation. When I requested a refund they refused to refund the amount back to my credit card, instead issued me Travel Funds. 13 months later I was booking a flight for a vacation and intended to use those Travel Funds only to learn that they expired after 1 year. Literally tried using them 1 year and 1 month and they refuse to let me use the money I paid them for a flight. Avelo basically stole almost $900 from me. I've never heard of a refund expiring. And everyone we spoke to at Avelo was extremely unhelpful and rude.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWilimington to Orlando
Date FlownOctober 2023
Value For Money 12345
no
3/10

"refusing to honor this claim"

(United States)

Trip Verified |   Avelo does not honor baggage damage claims! When we arrived in Tampa, we noticed that our luggage had been damaged with a major dent and hole. Within an hour we filed an online claim. We waited a whole week to get a response and did not hear anything until August 2 the day after we returned home. The email stated that since we did not respond to their last two emails they were closing our claim. I responded to them that this was the first email I had received from them and that I check my emails hourly. Melissa, their representative, stated that 2 emails were sent one on 7/26 & one on 7/30. I told her that I checked through all my emails junk, sent, and trash and there were no emails from Avelo except for the one that we received on August 2. They are refusing to honor this claim.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Newcastle
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Avelo made it worse in every way"

(United States)

Trip Verified | What was a an already stressful time Avelo made it worse in every way. I arrived in New Haven Tweed on Friday, July 19, 2023. I was set to return Sunday, July 21, 2023. I arrived to the airport at 10:30 am (confirmation #YWL6PP). I didn't have any bags besides a carry on and car seat for my 1 yr old traveling with me. The Avelo Staff moves very slow and are very unhelpful. Went through the TSA pre check then off with my shoes and bag threw the scanner. At that moment the computer or scanner went down. No one apologized and no even explained what was happening. No type of urgency or care in the world. Everyone walking around unsure of their job description. Which held up me for a good while. Well, to my dismay the flight took off without! And I wasn't the only one at least 6 people were in my position. Feeling very upset and discouraged. I call customer to see if they could help me with getting the next flight. I apologize I didn't get a name. Yet, this woman was very rude and mean. She made me feel even worst on what turned out to be a bad day. No help at all. Telling me I was a no show so there is nothing she could do and this is literally right after I missed the flight. And she practically told me it was my fault be there 2hrs ahead. Then hanging up. So I went back to a family members home. Had to make my next move the best move. So after I searched for another flight leaving that night and I had no luck. Then purchased a ticket for Monday. Arrived very early so I wouldn't miss another flight. Once more made I asked about the car seat I was instructed to Gate Check it. There was nothing placed on the car seat but a purple tag with my last name and flight number. So I make it through TSA precheck. Place bag on scanner belt. At this point I'm being advised that I would be searched cause powder was found in my daughters car seat. Yet, couldn't be sure what the substance. Now, I'm being searched in front of everyone as if I'm a criminal. Then I get my stuff proceed to Gate 2. I was then advised leave my car seat at the bottom of the ramp. I gave it to a Airport Employee. I boarded my flight. I arrive in Atlanta as I exit the plane I see a man with another flyers stroller at that I asked about my car seat I was told pick it up at baggage claim. Walk all the way to baggage claim and my car seat never comes. Then walk over to over sized looking for my car seat and nothing. I walk to the Avelo counter and no one is there to aid me in the loss of my car seat. At this point I feel broken and really disappointed with Avelo in a whole. I really don't ever want to fly with you again. So I call customer and I am advised on what to do. I am woman flying with a 1 yr old child. Things could've been made easier or a little smoother in assisting me. It was my first time using this Airline and It will be my last!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Haven to Atlanta
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

“price amazing and service was great”

(United States)

Trip Verified | I could not have been happier with this airline !It is a no-frills flight. You can ask for a bottle of water if you want. The plane was on time clean fully staffed with pleasant people. On our way to New Haven our flight landed 20 minutes early and on our flight back to St. Louis our plane landed 30 minutes early. The seats were comfortable and honestly, I didn’t miss the free soda or cookies that you can get on more expensive flights. I don’t understand why people are giving this airline bad reviews. We were three adults and two kids Who were flying for the first time and the flight attendants could not have been nicer to them! I will definitely use this airline whenever possible the price is amazing and the service was great!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSt Louis to New Haven
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Horrible experience"

(United States)

Not Verified | Horrible experience, delayed departure leaving, delayed departure returning multiple times, we were sent back and forth in the Orlando airport because the gates changed so much, arrival time was 3 hours later then booked, delaying and inconveniencing the passengers. I wrote an email to customer service about multiple grievances, all went ignored and unanswered. It’s unprofessional. Doubt I’ll ever use this airline again if they cannot operate or answer their concerned customers. Avelo should respond to customer emails
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWilmington to Orlando
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"absolute worst airline"

(United States)

Not Verified | This was the absolute worst flying experience I have ever encountered. There was not a terminal selected until 15 minutes before the doors closed, so due to this unprofessionalism I was strapped for time once I figured out where to go. The gate was prompted on the monitor at 12:40 and the doors closed at 12:55 for the 15 minutes before take off at 1:10. As I arrived the door was still open and they shut it while watching me approaching and waving. There was also another customer there that supposedly arrived "one minute before me" that they decided to reopen the door for her and allow her in while I was standing there. The staff were just about as rude as any flight staff I have ever dealt with. Then, to get a refund, I was on wait for one hour and 23 minutes to get an Avelo credit, who would want that, instead of a refund on my credit card. This is the absolute worst airline ever! I'm very disappointed that the Greenville, SC airport has made such a bad decision bringing this airport to its community. Not worth the savings!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGreenville–Spartanburg to Rochester
Date FlownJuly 2024
Ground Service 12345
Value For Money 12345
no
1/10

"never fly with them again"

(United States)

Not Verified | We traveled Avelo Air and we noticed that they let everyone take their carry-on luggage with them from RDU to ROC. However, when we were bringing the same carry-on bag. We got stopped at the gate and were asked to pay $65 as the carry-on bag had the wheels which doesn't fit their limit. We were forced to pay and that is the rip-off as the same carry-on bag was allowed. We will never fly with them again. Oh, btw they don't even offer cup of water in the plane.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRaleigh Durham to Rochester
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"staff is very rude and unhelpful"

(United States)

Trip Verified | First of all that Airport is entirely too small to load all of its passengers going to a major city airport. My luggage was sent to the wrong airport because while the plane was boarding I was still going thru security and missed my flight my went to another airport and because I missed my flight and they won't be held responsible for sending it to me. Not only will they not send it, but at this moment the luggage can't be found. I don't know which airport it's at nor do they. They have no reps at any airport that would be available to help me in a baggage claim department. I've corresponded several times via email and it has taken at least 72 hrs each time I reached out to get an answer regarding this situation. I have medicine in my luggage that is needed and I can't even speak to a live person. The staff is very rude and unhelpful. I am one of many who missed their flights on that day and had to pay out of pocket to catch another flight going a farther distance. For your own sake think twice before flying Avelo. Experience will not let me do it again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Haven to Atlanta
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no