Avelo Airlines

Not Verified | Avelo changed my flights to days that I can't even travel. I had specific days that I needed to arrive and depart. That was the first issue! Second, I went online (because it is impossible to speak to anyone at Avelo) and canceled the new flights expecting a refund. No! They issued a "travel credit". As if I want to fly this airline ever again. I have e-mailed customer support multiple times and have never had a response. I have called Avelo only to wait on hold for over an hour before giving up. I have never had such a poor experience with any company.

✅ Trip Verified | I have not ever left a Yelp review before (believe it or not, I dont think I’ve ever left a business review of any kind before this). I cannot emphasize this enough: we will not fly on Avelo ever again. First, our flight (XP 719) was delayed due to being overweight. As a result, 30 passengers were asked to volunteer to take a later flight (yes, overbooked by 30 passengers). We were delayed because Avelo wanted to wait until people took their buyout option, which was raised continuously over the course of an hour until 30 people had accepted. The delay was not weather or technical issue, it was a known mistake by Avelo that we, the passengers, had to simply absorb. Unbeknownst to any of us, Avelo had also decided not to put over half of the checked bags onto the flight. Avelo knew this before we took off and said nothing. We landed and waited for nearly 2 hours at the baggage claim, a group of approximately 40 passengers waiting for our bags. Finally, an agent came to tell us that the bags had never been loaded (again, they made this decision hours ago before departure but did not inform us). Our options were to get in a makeshift line and give our bag claim info (again) to this agent who slowly repeated the claim numbers into her cellphone. We could have Fedex deliver the bags, no promise when they would arrive OR come back to the airport in the middle of the night to retrieve them, but they weren’t sure which flight it would be or the exact arrival time. I was told Avelo would call during the night to confirm my bag had arrived (this did not happen). The next morning I called both Avelo numbers and sat on hold for 90 minutes and 60 minutes respectively, no one picked up. I called Orlando airport’s customer service and was helpfully transferred to an Avelo agent there. That person said my bag was not there and she could not say where the bag was or what the process would be for finding it (“Just call the customer service number!” she said). I began frantically calling the departure airport, was given an Avelo work phone to call, left a voicemail. Then, I received an email explaining that due to weight restrictions, many bags had not been loaded onto the flight, come pick up your bag and get a $50 credit for an Avelo flight. On this email, I saw my name had been wildly misspelled. So, I called Orlando and was transferred yet again to the Avelo agent. She laughed and said, “Oh right! I realized your bag is here after you called, you can come get it.” She could not explain why she didn’t just call me when she found my bag. I had given her my phone number. She could not tell me how to file a claim to be reimbursed for the additional cab fares to and from the airport to get my bag (this doesn't even touch the toiletries and rental car I had to cancel because I was stuck waiting for my bag at the airport the previous day, despite Avelo knowing that my bag was not there). She referred me again to the customer service number that no one answers. As it stands, my wife will need to cancel some of her plans today so that she can be with our son while I cab back to the airport again to find my bag. The total lack of communication and thoughtlessness on the part of Avelo is not something I can forgive. I am generally tolerant of mistakes and unforeseen problems that arise with air travel, its just part of the reality of flying, but to have my time and stress so completely disregarded by this company means that I will not give them my money again.

Not Verified | Flight was cancelled 4 hours before my flight time and I did not get any notification. Got dropped off after driving 1 1/2 hours to airport to told it was cancelled with no other options. Stuck 1 1/2 hours from home with no cares at all from Avelo customer service

✅ Trip Verified | Never again. For so many reasons. Several delays, both ways. Coming back, take off was supposed to be 4:45 pm, actually took off at 930 Pm, after being told screws were missing and they couldn’t get what they needed. Everything just seemed to take forever and no one really knew what they were doing. Just don’t do it. It’s not worth the Pennies you may save by flying with them.

Not Verified | I was very unhappy with Avelo Airline’s bag check-in service and boarding process at Tweed Airport in New Haven on the afternoon of February 24. I had to take my bag to a check-in clerk in a temporary building attached to the terminal and then wheel it into the terminal after she attached a ticket to the bag. In the terminal I had to push the bag under a plexiglass opening to a TSA person. Next, I prepaid for priority boarding but nobody cared about that. There was a crowd of people trying to push through the gate. The boarding was 100% outdoors. Part of the ramp to the door of the plane was steep.

✅ Trip Verified | This very well could have been the worst customer service experience of my life. The plane arrived an hour ahead of our departure time and everyone looked excited to fly home to New Haven. As our scheduled boarding time came and went all the passengers started to get nervous. About 20 minutes after boarding an announcement was made that they would need to have 29 people off the plane or we could not take off. They offered minor compensation for a huge disruption and only 22 people took the offer. Unfortunately 7 people were denied boarding and told you aren't getting home tonight. As we finally board the plane an hour and a half later I was sat next to a window whose internal frame was no longer attached to the airplane with anything other than my broad shoulders and arm holding it. Even though I understand this is not the "outer window" that keeps the plane sealed, it did create an extreme feeling of discomfort for even a seasoned flyer. The airplane felt like a 30 year old relic that had seen better days and was destined to be retired a long time ago. While I will never fly Avelo again for the reasons outlined above, I will say that the flight attendants on all my Avelo flights have been professional and kind to all passengers despite the enormous amount of disappointed customers they have to deal with due to their company structure.

✅ Trip Verified | Avelo Airlines began service out of Palm Springs last November. I needed to travel to Eugene OR for business, so decided I would give them a try. I was scheduled to depart at 1:30 pm - early that morning I began receiving emails from Avelo advising the departure time had been delayed. Over the course of the day I continued to get successive emails (8 emails in all) moving the departure later and later each time. The flight finally departed at approximately 9:00 pm, a total delay of 7.5 hours late. The gate agent said she had no idea why the flight was so late and once on board the pilot only apologized for "the inconvenience." The delay was not due to weather, so no one really knows why. Bottom line: I gave Avelo my business once, but never again.

✅ Trip Verified | My flight from PBI to RDU was delayed twice and was notified via emails, which was ok. Then the flight was cancelled. I found this out at the airport and was never sent an email or text. At the airport after waiting in a very long line for the one attendant, who told me she couldn't do rebooking, I would need to call customer service. I tried three times to reach customer service each time after being on hold for over 30 minutes I would be cut off! I never reached them and gave up! What a waste of time. And waste of money booking another flight at the last second!

✅ Trip Verified | Worst airline experience ever. The most unprofessionally run, amateur outfit I have encountered after 3 million miles flown and 70 countries. Will never fly this airline again. A true embarrassment to the industry.

Not Verified | Don’t do it. The airport is not adequate for the volume of passengers trying to board. The communication and signage is terrible from the moment entering the terminal. Very uncomfortable overcrowded gate area. Definitely not worth the discount price.