Allegiant Air

Not Verified | Avoid this airline. You get much less than you pay for. Initial price sounds great but when they ruin your vacation you will wish you flew on a real airline. Customer service is horrible. They just don't care. On my most recent trip they ruined my golf club case (tore the handle off and didn't even tuck it inside so I could fix it - it was just gone). They took two weeks to review my claim and then denied it (of course) because their policy is that you have to file it within 4 hours of the flight arrival. Their was not one at the airport to file a claim with. So after waiting for my damaged bag to arrive, then getting home, the 4 hour window was expired. If you sucker for the cheap price Allegiant offers, you will be disappointed on what a miserable experience it turns out to be.

✅ Trip Verified | Flight got cancelled leaving Fort Wayne to Florida last minute on a Saturday almost at midnight. So after waiting several hours at the airport since 5:30pm we were not able to leave. Next flight was not available until Monday night, so we lost several days of our already booked vacation and paid for hotel rooms. Mondays flight was then delayed and we didn't get into Florida until after midnight and by the time we got the the hotel we had essentially lost another day.

Not Verified | The return flight of purchased round trip flight was cancelled by Allegiant Air unexpectedly a few days prior to the trip. Email and customer service number direct you to manage your travel online. Tried multiple times to change our return flight to no avail. Kept getting error code despite trying to change flight to other available flights on work computer, home laptop, and via app on cell phone. Called customer service number and says 2 hour wait time. 6 hours and 20 minutes later no answer just same message over and over stating someone will be with me shortly. Called my wife's phone also and that phone has been on hold for 3 hours with no answer either. Really only chose to fly Allegiant as it is only direct flight from Asheville to South Florida which is "easier" with kid but after multiple flight delays and cancelled flights I've had it with them. Rather pay more to take connecting flight with Delta or drive to larger airport for direct flight.

✅ Trip Verified | Get to the airport at 4:15 eastern time. Flight was to leave out at 6:30. Allegiant has 2 gates at Indianapolis. B3 was schedule to depart to New Orleans and B4 to Las Vegas. I see several flight attendants and pilots coming and going from each gate. They then switched gates, and then delayed the New Orleans flight by an hour saying due to weather. Both planes were in the gates so I knew it was a lie. Weather is clear across the board for that flight. Las Vegas flight boards and departs, and then New Orleans is canceled. Next available flight was 4 days later! Every other airline flying to New Orleans was over $600. Allegiant offered nothing, just a $30 refund for the $103 flight i purchased! I’m from Louisiana and was up to plan my wedding. Finally found a $211 flight out of St. Louis to Dallas, and Dallas to New Orleans. Took a $100 Uber to Terre Haute where my mother picked me up! Never again will I fly Allegiant. If you can’t sell enough seats and blame it on weather what’s the point of even keeping the flight scheduled until after it was supposed to depart!

✅ Trip Verified | Every single thing is wrong about this flight. They delay the flight and tell us due to a technical error and then say because stewardess didn’t show up on time and then the stewardess shows up and says they messed up on her schedule and just called her in. Lie. Then I had 3.5 hours on hold to talk to customer service and no answer. Then the flight was 4 hours delayed and the returning flight took off 10 minutes EARLY so I missed the flight. I call and they tell me they are sorry and.

✅ Trip Verified | Where do I begin? It may sound dramatic but being stuck at the gate on a plane for over an hour while the airline figures out how there are two extra people on the plane! First the seats and space is tiny. I’m average height and my knees are almost touching the seat back in front of me. The seats are incredibly uncomfortable and there is zero elbow room. The seats do not recline so my what would have been landing at 12pm now will be after 1am. I will never fly this airline again.

✅ Trip Verified | I had a flight booked for 3/20/2022, 3 hours before I was supposed to board my flight they cancelled with no explanation. I’m currently here for my new flight and they have now delayed it 3 times. Horrible airline. I will never fly with them again. 22 cancelations in the last MONTH ridiculous. I was also offered $100 for my cancelled flight and have yet to receive it!!!

✅ Trip Verified | There was an accident on the freeway that caused a 2 hour delay. Didn't make my flight in time. I reached out to Allegiant and their customer service is absolutely the worst most unorganized circus I've ever encountered. Truly it's laughable. After being given 6 different numbers to call and trying to navigate their app site that wasn't working at the time; I gave up. I didn't fly with them because of the 2 hour traffic jam delay so I can't review the flight, but the customer service was so horrible that I feel I should warn people. Everyone gave me a different number to call. I will never book a flight with Allegiant again because they obviously do not train their staff to care about customers. It felt more like dealing with a fast food employee that doesn't care because they hate their job. Allegiant, the Greyhound bus of the skies. Never again. I've learned to pay more for good service. I never got on the plane. Their customer service was so abhorrent I'll never try Allegiant.

✅ Trip Verified | I had booked my brothers a flight from Nashville to McAllen on 2/25/22 for travel dates 3/24-3/27/22. While I was booking the flight the website kept glitching and trying to refresh. I finally got their tickets booked. So yesterday on 3/23/22 I pull up their itinerary to check them in and print their boarding passes, I get an error message saying it is not within the 24 hour time frame to check in. So, I immediately look at the departure date and time and realized that the departure date was incorrect. I then checked the return date and it was the same exact day 3/27/22. So the flight "I supposedly booked" was supposed to depart at 8.52am to land in McAllen at 10.55am then to get off that plane and board the next plane since it departs at 11.38am and come right back home. I tried to modify the flight to correct it. They were wanting to charge me $652 to change the date. I looked up the correct flight and realized that there were not many passengers on that flight. I called the (702) 505-8888 and waited for 5 hours and 25 minutes with no response. My phone died. I ended driving to the airport and of course there was not anyone at the desk. I sat down and tried the "chat with a live agent" option before leaving the airport. The website told me it would be a 25 minute wait. I waited for those 25 minutes and more and I got a "Null Response" whatever that meant and the screen never changed. So at this point the only chance I had to modify the itinerary was to go to the airport the morning of. We show up this morning, I immediately politely ask to speak to a manager. They said it was only a supervisor present. I explained the situation and told her I would mind to pay the difference of the tickets of what they cost today. The whole trip came out to be $338 for 4 passengers. The "supervisor" stated that she could not make any changes on her computer, that she would have to call CS. She then reiterated everything I told her. She said to make the changes they are going to charge you $780 and that's waiving the $75 modification fee. I told her I was not going to pay the $780. I was willing to pay half of $780. Why could not they catch the error, I booked the dates correctly. Had their system had not glitched we probably would not have this problem. The flight was empty! Less than 30 had booked that flight. I asked to speak to the guy on customer service, but they said I could not talk to him. I would have to call that 702 area code number. They came back and said the best they could do was for me to pay $554 after tax Which I ended up paying. There is really no one you can talk to. No one answers that customer service number they provide. The chat service is a hoax. I've read on multiple sights that they do not respond to emails. First and last time!

Not Verified | Is there a zero? I've had to use them twice when the route and time I needed was only met by Allegiant. Nobody died, but otherwise ugh. Cranky staff, lost luggage, weird staffing (they close the counter to work the gate) means no service. Mind you that fits the lousy website, insane hold times, etc.. You name a service and I promise its at the bottom of the barrel.

✅ Trip Verified | I booked a round trip flight through Allegiant because they are flying the new route from Boston to Flint. On not one, but both the legs of my trip, my flights were canceled. I could say I won’t be flying with Allegiant again but, I did not even get to fly with Allegiant since the flights never took off. So, I guess it is better to say that I will not be booking with Allegiant again and I will definitely be warning friends and family not to as well. It was awful to have my flights canceled at such late notice. I needed to arrive in Michigan for a wedding in which I was a bridesmaid in. My returning flight was canceled less than an hour before take off when I was already at the airport. I had to rebook last minute flights on a different airline and of course the prices were astronomical. I had to pay $665 to pay out of pocket for my new, last minute flights when Allegiant messed up my plans and did not even provide any reasons for either cancellation.

✅ Trip Verified | We had a round flight from McAllen to Orlando. Our returning flight was delayed at first and then completely canceled. We were already inside the plane when we were informed. I tried chatting with customer service, they said they couldn't so much and disconnected the chat. I've tried calling but was placed on hold for almost 4 hours and I gave up. I've called back multiple times but Allegiants line sounds busy and disconnects. I've emailed them with no response. The people at the ticket counter could only help with certain questions. We were rebooted for Monday March 21, 2022. We were supposed to leave Friday March 18th 2022 originally. They are not making themselves responsible for hotel or transportation, or anything else due to the canceled flight. It was my first time flying with them and it will be the last. Horrible way to treat customers. Some people didn't find a returning flight till a week later. It is terrible. We are losing time from our jobs, missed appointments, etc. We understand issues happen. But they should be considerate and cover hotel and transportation costs at the very least.

✅ Trip Verified | Disney weekend. Left Thursday. Supposed to return Sunday am. Flight canceled 3 am Sunday. No reschedule flight. Terrible airline. First and last time on this carrier.

✅ Trip Verified | Do not use this horrible airline. They seated my child next to strangers, breaking their own policy in doing so. When I was told to call to complain, I was on hold for over 7 hours (see screen shot) before the call finally dropped. They don't care about your children's well being. There are way better airlines to use at better airports and at the same price or cheaper so just don't.

✅ Trip Verified | Can't stress enough do not fly Allegiant. We sat more than 7 hours in the airport. Delay after delay. At 2.30 am finally cancelled flight. Tried giving some voucher that we couldn't use. No hotels and not one person gave a damn. While they all left to go sleep somewhere they said we could sleep on this hard floor. No place to eat if you fly evening. Was the worst experience. They get a 0/10 rating from us.

✅ Trip Verified | Sitting here waiting for the plane. Please rewrite your policy on veteran’s dependents bags since you’re not going to honor it. The line was very long and they only had 1 attendant. When we finally make it to check in, my DD-214 wasnt enough for them to check my wife’s and kids bags along with mine. Their policy clearly reads that as long as we are flying on the same itinerary, dependent bags are free as well. Ask for assistance with my elderly mother in law. Was told someone would come get her, they never did. Luckily a TSA agent seen us struggling and offer to help. He even told us how terrible Allegiant’s service is! Will never fly Allegiant again, so beware of the lower fare because their service is terrible.

Not Verified | Unbelievable that they cancel days before flight. You can't change anything online, it all has to be done through Allegiant. I have spent hours and hours on the phone and still haven't talked to anyone.

Not Verified | Allegiant Air is always consistently inconsistent and a headache. If you fly with this airline, make sure you allocate more than enough “spare time” into your traveling schedule. Nothing they do is quick and their services will be a test to your patience. I would much rather pay more money for more organization.

✅ Trip Verified | This company is despicable. We purchased a flight and rental car. My husband was flying out of Vegas and due to misinformation by security guards he wound up missing his flight. We tried calling the customer care number and I was told that my hold time would be 2 hours. I guess they meant 2 times 3 because I spent 6 hours on hold trying to pay the $75 rescheduling fee. We wound up getting him a flight on another airline to Nashville for today. We spoke with Alamo and they said the rental was good for 24 hours so if he made it to Knoxville he could still use that portion of the trip. He drove from Nashville and was told to speak with someone at the airline. The ticket agent finally got someone on the phone from customer care and he said the car was forfeited by missing the flight and although he can pay $75 to reschedule the flight he can’t reschedule the care. Are you serious? It was purchased as a package but can now be divided to keep money. The car was more than the ticket and that’s what we cared about at this point. Now he has to rent another car for a week. Not to mention the day he wants to fly back (3/24) home they don’t have service, so now he’s out of $977.00, a new rental car fee and possibly 3 nights of unplanned hotel stays because they can’t get him on a flight until 3/27. These people suck as a company and it’s insane that they actually are still in business. We’ll definitely never use this airline again. Save yourself the headache and money.

✅ Trip Verified | They canceled the flight with an option only to reschedule two days later. The customer service representative had no empathy. They didn’t even care when I stated that this was a bad experience. Also, I had to call 10 times and stay on the line for 2 hours to get a response.

Not Verified | Terrible first experience with Allegiant Air. First flight was delayed twice so we arrived two hours late at our destination. Return fight delayed 3 times then canceled. Our options were to reschedule flight or get a refund. The next flight was not for 3 days so we opted for a refund. That was a joke as they offered 1/4 of the original price. The new airline does not fly into our original airport where our car was so we had to figure that out as well. What a way to treat you customers Allegiant.

✅ Trip Verified | Worse airline I've ever been on. We have been sitting in these uncomfortable seats for 3 hours, because they needed gas now maintenance issues. The only thing they offered us was 1/2 glass of water and a tiny bag of pretzels.

✅ Trip Verified | Canceled scheduled flight- the next available flight was three days later. Contact center rang busy for 2 days forcing us to schedule another carrier. Website showed only one available seat and we needed two so could not re-book online. Finally got on hold on third day, over two hours on hold. They got us on the plane but offered no reimbursement or even flight credit. Just $22 in vouchers for 2 days of hotels, food, and $200 in cancel fees on the alternate carrier- cost us well over $1000 total. To not have anyone available at the contact center or the website accurate/ functional for two plus days is beyond unacceptable. A shameful disgrace of a company.

Not Verified | Will never use this airline again! Flight delayed 2 hours when our Florida vacation started, then when we left Florida a week later flight was delayed 3 times! When we finally boarded wee sat on the plane an additional 45 min then they made us all get off the plane? Mechanical issues? No explanation! After everyone got off with their luggage the flight was cancelled! Everyone to receive $300 voucher but we then had to rent a car and stay another night in a hotel! What a mess! Will never use this airline again

✅ Trip Verified | By far the worst airline, honestly they should be shut down. Flight got delayed from 3pm to 4pm then after getting to the airport they over booked the flight by 1 person so they were delayed for another 30 minutes so they could kick someone off. Finally we board and sit there for over an hour and a half because they were having “mechanical issues” which they have every flight. We then get told to deboard the plane and switch planes. After we had to sit for another hour and was scheduled to get to Albany at 10 pm when we were originally supposed to get home at 5.45. The flight was so uncomfortable and the pilot clearly had no clue how to take off a runway. The flight attendants were nothing but rude probably because they work for the worst airline. Last time I flew through them in August they made us sit on the plane for 3 hours for again “mechanical issues”. Maybe if you have this many mechanical issues you should just not be an airline.

Not Verified | This is not an airline, it is a circus. They drop a bunch of flights at one time leaving you stranded. Was in the airport 2 hours early going on vacation and a text comes across that they flat out canceled the trip. Not a lot of choices at this point to get out of Appleton to meet my family. Just stranded. Phone number is busy and website barely works when they drop them. Low and behold my brother reluctantly booked with them and they did the same for his Spring Break trip. A joke and travel at your own risk plus be prepared to maybe be stranded a couple days or have the funds to get booked on a much higher fee. I was in the airline industry for 8 years and this one plus its cousins are a crap shoot at best.

✅ Trip Verified | Key West to Nashville. Trust me. Book with any other “airline”. Was notified via the Allegiant app our flight home was cancelled a couple hours from departure. Tried every phone number I could find for Allegiant for hours. You either get a busy signal or put on hold for hours with no answer. Commuted to the airport to find all Allegiant staff had left already and would not return. Other customers and airport staff suggested to rent a vehicle and drive to Miami or Ft. Lauderdale to find a flight home. 48hrs and 2500$+ later still no word from Allegiant. Still unable to reach them via phone, chat or email. Praise the AA agent for finding us a flight the next night when no flights were showing for the next two days with anyone. We will never fly with Allegiant again. You shouldn’t either.

Not Verified | I bought roundtrip ticket from Austin TX to Fayettville, Arkansas. I was supposed to fly back tonight 3/14/22. I received a message that flight was cancelled. They don't have anymore flights to my destination until 4 days from now. Tickets in other airlines will cost me between 500-700 one way to return home. Allegiant gave me the option at no cost to fly back with them 4 days from now. I chose that option, had to pay for a seat. I tried cancelling flight and I can not speak to anyone. Ticket cost about $300 and t hey were only going to refund 48 minus the seat option. I cannot even get that refund since its impossible to speak to someone.

Not Verified | Flight cancelled with no explanation while I was in the middle of my 2 hour drive to the airport. I was already using a voucher for a big spring break trip with my son. The vouchers are set to expire in June. Had to rebook last minute on another airline for twice what the entire trip with hotel and Vegas concert tickets cost previously. At this point, Allegiant cancelled more flights with me than completed. I wish they’d just reimburse me the value of the voucher and I’d walk away. Heck, pay a discount value for the voucher. I just want to be done with them, but the voucher value is significant.

✅ Trip Verified | Not a good experience! The flight out was just fine. However, the flight home got canceled the day of just hours before I was supposed to start heading to the airport, tried to book an alternate flight on app, it froze, went to airline desk for assistance, attendant told us flight was full, stepped to the side and booked seats on website on my phone since app was not working, went back to the same attendant and told her we booked our flight and needed our boarding passes. Then we had to fly into the middle of nowhere (Huntington WV) just to get close to home, get a taxi, stay overnight in a hotel, and book a rental car that wouldn't be available until the next morning to get the rest of the way home, ALL of which I had to pay for myself. Pretty pathetic my phone was more useful in booking a flight than the desk computer at the airport. Spent more time and money trying to get home because of this experience than it would have cost to just book a different commercial flight through another, more reliable airline. I also had to find a coworker to cover my shift I will now be missing in my efforts to just go home, as well as emergently asking our pet sitter to stay another night. There is no way I'd fly with this airline again unless I truly had no choice, and there is no way I'd recommend this airline to anyone unless they love unexpected "adventures " and have unlimited funds to dig their way out of it. Can't wait to see my credit card statement after all this nonsense!

✅ Trip Verified | Worst Airline of all airlines for sure, no wonder they're so cheap it’s like buying a great value brand product with this airline. Don’t expect them to be punctual, my flight has been canceled twice to go home in the last two days. So I left Greensboro to go to Florida and visit my family for spring break I flew Allegiant like I usually do had no problems flying here on my way back home to fly got to the airport which was 2 hours away only to find out an hour later my flight got canceled. I guess the weather was perfectly fine in Greensboro and Florida but maybe there was weather issues in route towards Greensboro - they never gave me a reason to as to why it got canceled. The people at the desks weren’t very helpful in this situation and couldn’t afford another flight back so I booked another flight home on Sunday with them. I waited to Sunday, drove to the airport and 2 hours into my drive there I get a notification my flight has been canceled again - at this point I just want my money back as I’m not flying with them again. I’m not taking a chance that they’ll cancel my flight again so I try to get a refund on the app, it says error, I have to call customer service. I call customer service and every time I try to call the call disconnects. I can’t get a hold of anyone I’ve missed out on work and school over this. I just wish I could get a reason as to why they keep canceling flights. I just want a justifiable reason and they can’t even give that to me. Come to find out my buddy is also flying Allegiant on the same day a couple hours later to Virginia out of Florida, Virginia is very close to where I was supposed to be flying to and are flights are scheduled only a couple hours apart - his flight doesn’t get delayed or cancelled his flying the same route almost and almost around the same time but his doesn’t get canceled. I’m livid, appalled and extremely upset. I can’t believe or understand as to why this has happened to me twice. .

Not Verified | I am appalled at your customer service! I sent you several emails telling you of my having to cancel my trip with Allegiant because the flight schedule did not work with the sudden challenges I was dealing with in the rapidly deteriorating health condition of my Mother. I received emails back telling me what to do, calling CS if I was within 72 hours of my scheduled departure. I complied with what was asked and was repeatedly told that my wait time was at least 2 hours. However, if I was to call back between 9pm and 4am I would be able to talk to a customer service agent. On the 8th of March, I did just that, calling at 12:15am and waited on hold until 2:30am, well past 2 hours, hanging up, never having talked to a CS agent. Allegiant misrepresented CS options to me. I did look at the FAQs and found that Allegiant does not offer a bereavement refund for a scheduled flight. In addition, Allegiant wanted proof that I was making that claim. Is Allegiant that insensitive? Basically, Allegiant’s inept & insensitive customer service policies cost me $166! I do have a choice in what Airlines I use for travel. I will NEVER choose to use Allegiant again! Allegiant can try to be the most low-cost airline available, but if Allegiant treats other customers like Allegiant treated me, Allegiant will not have any customers to fly.

Not Verified | Safe to say Allegiant Air is the worst travel experience I have ever had. They are made up of the most incompetent staff I have witnessed and are as helpful as a pile of bricks. They canceled my original flight at midnight and told all passengers that they would not be helping us rebook or reschedule, and that we would have to go on the app and do it all by ourselves. I had to scramble to pay $830 for a new flight 2 days later. I also called their customer service over 60 times in one day about getting a refund (also sent two emails) and have yet to hear back. My new flight has now been pushed back five hours and there isn’t a staff member in sight to answer any questions or help anyone. These people should all be fired immediately!

Not Verified | Cut Rate Airline with Cut Rate Service. Is it really worth the small savings? Cancelled our flight last minute without providing a back up or a reason. Left our party of four without transportation to our vacation. Prepaid for our condo, car rental, 24 rounds of golf (4 people times 6 rounds) and the cut-rate airline. Not sure how this will turn out. Flew Allegiant two weeks prior to Punta Gorda. The return flight was utter chaos trying to check in with hundreds of other passengers at the same time. Lines went throughout the airport and ended by the baggage claim. Apparently, they booked several flights to take off around the same time (Rookie Mistake and Poor Management). My wife has had it with this outfit and will not do business with them again and will cancel their credit card. What an extremely poor run operation with no attention to the customer. Do yourself a favor and use any other airline.

✅ Trip Verified | Worst experience ever. I was scheduled for a 11am departure and received a text alert at 8am the flight was delayed to a 2pm departure. We had already crossed the border into Buffalo so stayed in the general area burning time at a nearby store shopping and were going to head to airport for noon; 2 hours before the revised flight departure. At 10:55am, I received another text that the flight had been moved up to depart at 12pm, literally 1h5m from the time the text was sent. We rushed to the airport and were in the line to check in bags within 10 min of this time. At exactly 1115pm the single person working behind the counter announced they would not check in any more bags even though myself and at least 40 other people were still in the line. From the time they sent the text with the new departure time to when she announced the cutoff, it was not physically possible to check in all the people there. Things just got insane from there with everyone screaming, people taking full luggage through security. The one person working just screamed at everyone they should have been there earlier despite all the revised departure notifications. The manager was apparently hiding upstairs and would not come down to help. I have never seen before where they delay a flight by 3 hours and then bump it back up by 2 hours with 20 minutes notice! The flight ended up leaving an hour late with half the passengers, everyone very angry and many stranded. This was completely avoidable situation if it had been managed properly and passengers were given more than 20 minues notice of the earlier times. I will never fly them again

✅ Trip Verified | Worst airline ever. Cancelled flight after putting bags on plane. Cancelled all flights on their airlines from Nashville to all over. Seemed for no reason. Weather was fine. Then we waited an hour after cancellation for the bags to get off the plane. They lost my husbands suitcase. How can they lose it, when we never had lift off? They did! We have to eat $5,500 of our hotel cost. All other airlines are booked since it’s spring break, including future flights on Allegiant this week.

Not Verified | Allegiant cancelled our spring break flight to Destin yesterday - the day before the flight. No reason given. There are no options to fly other airlines. We now have a 12 hour drive tomorrow. Never will I book again with Allegiant.

Not Verified | Worst experience ever. I never expect a lot from Allegiant Air because they are one of the cheaper airlines but come on Allegiant. After receiving news Saturday morning that my grandpa passed away that morning, my siblings and I immediately look for flights to be with our family in jersey. We chose Frontier to get there from Florida. That flight was perfect, no issues. The reason we decided to take Allegiant for our flight back was because my older brother was already there and we wanted to fly back together. We originally got our flight back for Tuesday. After being with our family for Sunday and Monday we realized the funeral was going to be on Wednesday and we needed to be there for that. We call Allegiant and after waiting 1 hour to speak to a representative we were told they could get us flights for $230. So our flight home in total for all of us ended up being $800. Which was $600 more than what we paid for our flights to begin with. My sister asks if there is anything else they can do due to it being a death in our immediate family and funeral arrangements being made, we were told In this terrible time we should have chosen the flight protection and that she was doing this as a courtesy. Charging us $230 more than our original ticket. We will never choose Allegiant Air again.

✅ Trip Verified | My flight was canceled with no explanation 3 hours prior to boarding. No assistance with rebooking. 1 hour and 45 minute hold time on the card holder Concierge line (no benefit there). Refund will take 3 days and they canceled my return flight without verifying. I had to rebook at a higher price. Booked a next day last minute flight on a competitor (Southwest) at double my initial cost. Work has already been missed a day and a half was missed with family but will hopefully get to Florida in time for a Sunday memorial service. Definitely not VIP treatment! Stress I did not need!

✅ Trip Verified | Absolutely the worst airline. Had seasonal weather and plane sat on ground overnight. Flight was scheduled for 3pm. Instead of checking the plane before hand they wait until everyone is boarded and then have issues. We sat on the plane for 3.5 hours before we could take off - unacceptable. The return flight has already been delayed 5 hours, what a complete waste of our time.

✅ Trip Verified | Allegiant not only canceled one of our flights with no reasoning given. They turned around and put us on a different flight leaving out of Tulsa and by the time we got to Oklahoma canceled that flight as well with no compensation. They told me allegedly they canceled due to weather but since I was already in Tulsa there was no weather. No compensation, no flights in a ruined spring break trip is all I got from Allegiant.

Not Verified | Do not book with this airline! I booked a flight close to a month in advance and 6 hours before the plane was supposed to depart, the flight got canceled. I received a refund for my ticket but no refund for the 35$ processing fee they charged me. Similar things have happened in the past according my friends who have also flown this airline. The website did not give me the option to book another flight (the option was greyed out) and when I called customer support it went to voicemail (at 3.00pm on a Thursday). I ended up having to book a flight with Spirit Airlines for the next day. I think Allegiant should cover the cost difference.

Not Verified | I'm so upset with this airline. Our flights were canceled a week and a half prior to flying out for a memorial service. Because it's last minute I now have to find a flight for $500-$1000 to get to my destination on time for the service. I will never attempt to fly Allegiant again. It would have been nice if we had more notice so we could attempt to get cheaper flights on another airline. I've tried calling several times this morning and all I get is a busy signal.

✅ Trip Verified | I'm a disabled veteran who recently separated and hasn't been home to see my family much at all in the past decade. I booked a weekend flight home for some much needed quality time with my loved ones and to see my dying grandfather before he passes. They canceled the flight while I was standing in line to check my bags at 930 PM. I called to get another flight home after being refunded the next week but there is nothing they can do since it was after 72 hours. The flights for the next few months are much more expensive then the flight I was scheduled to go on. I called and just wanted to pay my original fair for the amount I was suppose to fly out that day. I don't think thats too unreasonable. Now I have to buy another set of tickets that cost much more than the original and take more days off of work. This is costing me more than I would have spent not to mention a much greater hassle. Thanks Allegiant for the horrible experience and money grabbing.

✅ Trip Verified | I shouldn’t have expected much on a flight with Allegiant Air. Low expectations but even lower delivery. Try boarding half the flight before realizing one of your flight crew missed their flight to the airport. Or leaving 2 hours late because nobody in your company communicated with each other. Honestly- just pay the money to book a real airline. The anxiety of wondering if you will even make it home from your trip, and realizing you are more stressed than when you left on your 3 day vacation isn’t worth it. Don’t book Allegiant.

Not Verified | Worst experience ever with an airline. Flight was originally planned to leave at 2.11, was delayed until 2.45. The plane didn’t get to the gate until 2, from there we waited an hour to board the plane. After boarding the plane we waited two hours because they were conducting maintenance on the plane. After two hours of sitting on the flight, we were told to get off the flight and we were delayed again for another two hours.

✅ Trip Verified | We waited at airport from 1500 to 0100 just to be told our flight was canceled. We couldn’t book another flight because they kept saying our flight will go out tonight. We waited until 0100 and was told then it was canceled. We couldn’t book another flight until next day. Lost out on $1600 fishing trip and a $200 night at hotel in which none was refundable. The airline manager at the gate told us she could get us a hotel so promised 350 dollars for this event. After waiting and waiting only received $175 dollars. I took a video of the Manager stating all of this and they still will not honor what they said they would. I will never fly with them again unless I see come customer services in which is honorable.

Not Verified | Waited over 90 minutes to get checked baggage. Eventually realized they are such a terrible company they waited for another flight to get in over an hour later and bundled the checked bags from both flights together forcing my flight to wait 90 min for their bags. Completely unacceptable.

Not Verified | Bought round trip ticket from PIE to Key West and back. The trip to Key West was fine. However the flight back was canceled the morning of travel without explanation. Although we received a refund for the canceled leg but doesn't help much when you have to scramble to get another flight/ airline in that day. Same thing happened two weeks later for friends visiting from Kansas to St. Petersburg Florida. Return to canceled by carrier without explanation. Terrible airline

Not Verified | I had two items I needed to speak with a customer service professional on - the first being a refund for paying for checked bags then learning checked bags are free for veterans - I wanted to see about getting a refund. The second item was the fact that my husband's TSA Precheck was not on his boarding pass although mine was. I called several times and after being on hold for hours I was never able to get through. On top of that, a friend I was traveling with had a critical issue (she could not check into the hotel which was reserved through Alliant) and she was on hold for 5 hours and never got through. This is completely and utterly ridiculous!

Not Verified | Needed to cancel the flights due to a death in the family. Tried canceling online, the site was down. Tried again the next day, when I clicked the cancel flight, was prompted to call. Upon calling the number several times over the next 4 days...got recording "Due to high call volumes, we are not taking any calls right now." Found another number on google for Allegiant, just kept going to a busy signal. Tried to use the online chat agent, said no agent available at this time. (Tried several different times). Last option for contact was to use the email link, I have sent 2 emails and received no response. Can't even say it was poor customer service, because I never received any replies!

Not Verified | Until the end of the flight I was going to give a 10 out of out of 5 stars, I would give 5 stars because the flight attendants were very helpful and friendly helping people in the front row place their carry-on over head because the front row was not able to use the 1st 2 storage areas because the crew uses them and they made sure the 3 set of storage was for the first row. The were kind and friendly throughout the flight. Until the end of the flight! Once we landed I asked the 2 flight attendants directly sitting facing us "are we going to be able to get out carry on items before everyone behind us rushes up to the front to get off the plane?" The attendants stated "sometimes it works but it’s a free for all. Let the free for all begin!" It was very uncomfortable because people behind us were rude and stood in the aisle and didn’t care that we needed to get our carry-on items out before we could leave since the flight attendants didn’t want to work any longer or help any longer my husband assisted the 2 elderly men sitting in the front row on the other side to get their carry inside while the people behind us made it difficult! The attendants watched and stood watching without any help! Very inappropriate! Allegiant could of had a great review and the attendants destroyed it at the end!

Not Verified | I agree with all the negative reviews for Allegiant Air. Looks like the flights are cheap until you add all the “extras”. Everything is extra including seat selection. My biggest complaint however is their Customer Service. Tried to find out why my rescheduled flight cost me $300+ each for person by calling Customer Service. We called 3 times and each time waited over 3 hours for someone to answer phone. Each time we finally hung up. Who ever heard of a 3+ hour wait to speak to a person. What a joke. No regard for the customer whatsoever. Flying with this airline is not worth the aggravation. You may pay slightly more going with a more reputable airline but it would be worth the extra money.

✅ Trip Verified | I will never fly with Allegiant again. Our flight was delayed 15+ hours with the gate agents always telling us it would leave in 45min. Eventually the flight was cancelled and the gate agents very clearly stated what we would receive for compensation of which I took a video of for proof. We had to fly out on an American flight the next day at our own expense and still have not received the compensation which they promised. Customer service says there is nothing they can do (spent countless hours on hold). This airline is full of crooks, liars and thieves.

Not Verified | Horrible airline. Avoid at all costs. Prices look cheap but they are listed with no carryon, no checked bag, no seat assignment. After adding everything up a regular airline is about the same. Seats are hard plastic and don't move. Customer service is horrible. Was on hold for 30 minutes after they reassigned our seats to ones I didn't want. They would not change to an aisle seat like I had before they reassigned me because it cost $1 more. I offered to pay $1 but customer service rep said no - she was horrible - will never fly Allegiant again.

✅ Trip Verified | I’ve flown Allegiant for years. I’ll never fly with them again. It’s worth the extra $100 to know that your flight won’t be cancelled with our accommodation and to know that when you get on the flight it’s going to leave less than an hour late. This company has lost all reliability.

Not Verified | Worst customer service I’ve ever encountered. I will never book with this airline again. I tried every method to get hold of this airline. Live chat (wasn’t working), email (never received a response), phone call (waited on hold for 5 hours and finally gave up). Their policy states you get a refund if you rebook due to weather advisory but I have yet to receive one. And the up charges on your flight are insane. But the customer service is what it the most appalling. There is NO way to get a response. Maybe if I’d stayed on hold for another 5 hours? At the very least they could offer the call back service other airlines provide so you don't waste hours listening the same recording over and over every 10 seconds. Do yourself a favor and never book with this awful airline— you end up paying more in the end and they don’t give a damn about their customers.

Not Verified | Waited on runway 45 minutes to deplane. Been in baggage claim 1 hour and 20 minutes, no clue where the luggage is, could be a while. Excuse is short staffed, well no problem booking my ticket and taking my money but can't get my luggage into the terminal. Very frustrating. Staff absent, no one to answer questions. Just want to get out of the airport!

✅ Trip Verified | I have never had so much trouble with this airline. They delay my flight 4 hours and then cancelled it. I wanted to try and reschedule this flight, but every time I called, they hung up on me. I will never fly this airline again.

✅ Trip Verified | Worse airline in the world! Ruined our Disneyland trip. Cancelled our flight with no apology, and we had to find a 15 passenger van to take our grandchildren to Disneyland. Kids were in their carseats for 12 hours. I tried calling to make sure they would at least keep the return flights and our children and grandchildren would flight back and we would drive the van alone back to Salt Lake, but after a two-hour hold, they did not answer the phone. They should be forced to close their business. They are careless about their clients, rude, and they do not respect anyone. They break every possible rule.

Not Verified | Our flight from Flint to Punta Gorda was unable to land in Punta Gorda. Plane was changed to land in Stanford Orlando. Children without adults traveling to grandparents were not given help 250 miles from Punta Gorda original destination where grandparents were waiting to pick them up. Senior need assistance were left with no help. We had to drive 259 mile each way to get our family. Then they would not give us our luggage, and told us we had to pick it up at Punta Gorda the next day but wouldn't give a time. Tried calling Allegiant to see when it came in. Might just a well call the moon. Not worth the hassle dealing with them.

✅ Trip Verified | My parents were supposed to fly out of St. Petersburg Airport at 6:45 PM. They began getting 4 delays and finally were set to fly out at 9:45 PM. AT 6:00 they cancelled the flight with no other flights leaving until Monday (3 days later). My parents would have to spend another 450.00 in lodging to stay until Monday and their dog sitter could not stay any more days. My dad had to pay another 150.00 that he doesn't have to stay the night and I had to spend 800 to pay the difference to get them flights out of Tampa. I was on hold with Allegiant for 4 hours and they never picked up the phone. There was no weather and no reason given for delay. They are predatory and make a business out of taking advantage of budget travelers.

✅ Trip Verified | I have flown with Allegiant Air many times in the past, but this was my last time I will fly them. The last four times I have flown with Allegiant Air the flight either got canceled or delayed by more than five hours. This last trip was the last straw. I had 2 major issues this last time and I will highlight them below. 1. I am legally blind so I require extra help getting where I need to go. For the most part a family member or friend that takes me to the airport gets me to my gate and at least gets me in line to point me in the right direction. I was sitting in the gate area with my grandmother and was basically denied service. My grandmother walked up to the Gate counter and asked the gate agent when we started boarding if someone would just walk me to my seat. The man at the desk said and I quote “you need to stay with him. We are short staffed right now and since he’s not in a wheelchair he is considered lower priority“. So just because I’m not in a wheelchair means that my disability isn’t credible enough for you to care. Eventually a gracious passenger who was sitting next to me in the gate area offered to help me. Speaks a lot of volumes when the people getting paid to do this stuff can’t even do their jobs. The flight was delayed by four hours which I understand does happen and it’s out of the control of allegiance staff. Where I take issue is when we get literally zero updates about what is going on. My 84-year-old grandfather picking me up in Greenville had to sit there for over two hours because he had no idea when I was getting in and I could only give him updates when I received them. A very poor customer service. In conclusion this is one of the worst airlines I’ve ever flown. If you can avoid it please do so and save yourself the trouble.

Not Verified | Horrible customer service. My return flight was cancelled less than an hour before take off. Waited in a massive line at the ticket counter only to be told there was nothing they could do. So many people were upset, the police were called to the counter. I was not offered a voucher to fly another airline, I had to find a hotel for the night and fly out the next day on a different airline which I had to pay out of pocket, plus I had to miss a day of work because of the delay. What's worse is that I never received a refund for the flight! Customer service is rude and uncaring about the havoc they cause. Never again will I be suckered into another trip with them.

✅ Trip Verified | They canceled my flight the day of while I’m at the airport. I called customer service and they promised me the world saying I can reschedule my flight, I’ll get a cash voucher for another flight, I’ll get a cash reward for all the hotel in trouble I had. I didn’t get a single thing the customer service has you on hold for 2 to 3 hours they tell you that there’s nothing that they can do it’s a different department anytime you need help whatever they promise you is a lie they don’t give you anything they promise they just want you off the phone worst customer service ever I have never taken my flight. That was four months ago. I haven’t gotten a refund on the ticket that I did purchase even though they canceled it I didn’t get the cash reward that they offered because I had to cancel my hotel and rental car. I also didn’t get an extra airline voucher for a ticket. Whatever you do don’t fly with them you will get nothing in return. And it’s sad because I had their credit card and it’s the only airline that I’ve flown for the last two years 30 or 40 trips and now I’m canceling the credit card and never going to fly with them again over one flight.

Not Verified | Absolute horrific mess. No options once your flight is cancelled when they only fly 1 time and 1 day! Tried 4 different airports. Never again. Wouldn't consider even if it was free. They cancel flights when all the other airlines are flying circles around them.

Not Verified | Provo to Santa Ana. Our return flight was cancelled and we had to scramble to find a flight home with another airline. This cost us a lot of money and a lot of stress! Also, we were only given about one fourth of what we should have received! My family will never fly Allegiant Air again. Lousy way to run a business.

✅ Trip Verified | Horrible what they did to us. The airline cancelled within a couple hours of takeoff. We had to fly with other airlines the following day for triple our previous paid flight. We had to get a room for my wife and our two daughters, food, car rental, fuel, we all lost a day of work, and the airline ticket counter said it was because the airlines was short staffed due to COVID. They said they would refund us, and we would have that refund within 72 hours. 5 days later no refund and another $2,495.00 in cost for the trip. When I finally called them for our refund, they said it was due to weather. No benefits because it was an act of "God." However, if you cancel a flight in less than 24 hours there is a $75.00 per person/ticket fee. They don't pay that same fee to you as a customer, you're just screwed. NO alternate flights. No nothing. If they were kind enough to do anything for us at all we wouldn't be this upset. I hate writing a review on some business. This hurts to no end.

✅ Trip Verified | When flying back home from Arizona our flight hovered over the airport in Provo then turned us around and sent us back to Arizona. Canceled all departing flights for the rest of the day and had one girl working the help desk. Poor girl had to cover 2 canceled flights by herself and couldn't even get ahold of Allegiant customer support herself. Waited in line for 2 hours to write my name on a piece of paper to get a full refund. Had to call allegiant a week later to actually start the refund process. Told me I would receive the refund in 7-10 days. Well it has been a month now and I have not received my refund. I have sent emails, tried their online messaging, as well as wait on hold for 2+ hours. I am out a lot of money due to that one trip because I had to hurry and book a one way flight home with another airline the day after the 26th. The flight crew was great and super helpful but as for their customer service line it is crap. A month later no refund and I have tried calling everyday for the past 2 weeks but it is constantly a 2+ hour wait to speak with someone. I guess you get what you pay for. Cheap flight means cheap customer service.

Not Verified | Worst experience with an airline. We were supposed to leave at 3:30 pm. It is 6:17pm. TNow we are leaving the gate. The frustration and discomfort in these hard seats isn't worth saving a few bucks. On the positive the flight attendants and captain, were professional and nice.

✅ Trip Verified | These clowns don’t even deserve a review, hopefully I can save someone the trouble of dealing with absolute idiots. Two of us purchased tickets to fly out Monday evening non-stop to Las Vegas for an 8 am class on Tuesday, at the world of concrete convention. We got an email two hours before departure that said our flight was cancelled. I called the phone number on the email and asked why it was canceled, the guy said it was because they didn’t have a crew available. We ended up having to drive 7 hours to Denver and catch a 6.30 flight. We were exhausted and also late to the class. Allegiant doesn’t have what it takes to be an airline. I won’t waste my time looking at there ticket prices in the future and sure hope nobody else does either.

Not Verified | This review is for my adult daughter, who I bought a ticket for her and her boyfriend to travel from Spokane, WA. to Las Vegas, NV on Jan. 13, 2022. 45 minutes prior to departing, the flight got cancelled due to "weather". My daughter asked the gate agent why other airlines were taking off and if the agent would re-book her with another airlines. The gate agent told her that the weather caused the flight to be cancelled and it was not her job to re-book her onto another airlines. I was on the phone with my daughter when all this took place, even though she's an adult (20), she doesn't have much experience dealing with this and I was trying to help her. I was appalled by the customer service this gate agent was giving to my daughter and hearing her deal with other customers in the area. She lacked professionalism, courtesy, intelligence and patience. My daughter then took a picture of the weather 30 minutes prior to departure and the weather was clear and the sun was shining and, still, other planes were taking off. The money you save is not worth the headache in dealing with this airlines. You have been warned.

✅ Trip Verified | On January 14, I flew Allegiant Air from Mesa Gateway to South Bend International Airport. Prior to the flight leaving; they advised quite a few passengers that there was a change in seating. I paid for a window seat in the back of the plane. However, they changed it to an Exit row in the middle of the plane. I advised the flight attendant of the situation and that I paid for a window seat. She said the plane was absolutely full and no arrangements could be changed. She said that I should be happy that I have extra leg room. In any case, when I sat down, the gentlemen that they put me next to was very rude. He was a larger man and wasn’t budging on room. It made it very uncomfortable for room. It was just disappointing that this airline cares more about the profits than they do the customers.

✅ Trip Verified | Bundled my rental car with my flight. Allegiant cancelled the flight due to "staff shortages" but refuses to refund my missed rental car. Worst customer service ever.

✅ Trip Verified | I woke up this morning at 4 AM to get to the airport to deal with rude service desk people and to be told my flight was canceled. I was stranded in Florida for over 14 hours. I was suppose to fly out and be home by 10:30. I had to fly to another airport where my vehicle was not at, so I had to find a ride there and pay extra parking fees on top of what I had already paid. I had to pay 100$ in Uber fees so I could eat and not have to starve due to not being allowed to check a bag, find someone to keep my child while I was stuck in Florida, pay extra for my hotel to allow me to stay longer. This was the worst experience I have had flying.

✅ Trip Verified | Allegiant is the worst airline ever. Booked a flight and with only two days till my departure they canceled my return flight. I rebooked twice and those were also canceled. They refused to book me with another airline for my return and said they could give no compensation other than a flight voucher. I had to scramble last minute to find another flight. The customer service people are not helpful in any way. Was hung up on the first time that I called after expressing my frustration. I will never be using Allegiant again.

✅ Trip Verified | They cancelled this flight due to fog, but no other airlines cancelled. If you don't mind missing your trip, this may be the airline for you. Not worth the stress of trying to rebook along with all the other passengers looking to get on another flight and missing a whole day of your planned trip. They didn't sell enough tickets is my suspected reason they actually cancelled. Leave their customers hanging with only other airlines to book with too.

✅ Trip Verified | Terrible Customer Service from 1 agent in particular. She actually hung up the call rather than listening to the customer complaint and appropriately responding/sharing feedback. She belittled the customer and did not provide courteous feedback. She let me know she made a note that we spoke to her on the account but refused to allow me to give any feedback over the phone that she could proactive relay to the team. Let me add that I was chatting with this individual after being on hold for 4 hours and after a 2 hour delay on 1/9/2022 on Flight 712.

✅ Trip Verified | Allegiant flew my family to Orlando but on Friday Dec 31 at 5 pm cancelled our return flight on Jan 2. It was not due to weather. No return flight was offered until jan 5. We had no hotel after jan2, no rental car, my husband & 1 would have lost wages starting from jan 3. We had to get a 1way rental car and leave Orlando on new years eve and start driving the 18.5 hours back to Michigan at an additional fee of almost $1000. Not to mention the additional fee of gas used, a hotel for 1 night. We also couldn't use our remaining theme park tickets, left our previously rented condo 2 nights early, and had bought food we had to throw away. Allegiant only reimbursed us for our cancelled flight. Nothing else. They stranded us 1200 miles from home and said only "sorry for the inconvenience". It was terrible. I will never fly with them again.

Not Verified | I am disgusted by this airline. They are literally incompetent and do not care at all about their passengers. I had a flight scheduled from Vegas to Spokane that was canceled less than forty eight hours in advance. I did understand this, since many flights are being canceled due to COVID. However, this airline has been unbelievably unhelpful since my flight was canceled. I originally waited on the phone for more than an hour and a half to get in contact with a customer service representative to see if there was any way they could help me rebook my flight or provide compensation, as every flight is obviously significantly more expensive now than when I booked my flight on Allegiant several months ago. As this airline barely goes anywhere and has no relationship with any other airlines, they provided no way for me to get to my destination and did not seem to care at all that I'm now stuck without a way back to school. The airline did provide a small voucher for having to cancel the flight last minute but the voucher did not work, saying that my intended method of receiving the voucher was not working. I am counting on this voucher to help purchase another flight but am unable to get in contact with anyone from this garbage airline. The call wait time is scheduled for more than three hours, I received an automated response to my email saying that it would take upwards of a week to respond and that I needed to call instead. The online chat is unavailable. I thought I knew what I was getting myself into by booking Allegiant, but it's worse than I could have ever imagined. I don't care how big of a savings it is, nothing is worth the headache of this airline.

Not Verified | Allegiant is the worst airline out there, and that's saying a lot because airlines these days are pretty horrible. They offer a very competitive flight rate and no frills. My husband booked a flight to Las Vegas, they changed his flight there from night to morning, so he had to miss a day of work and then they just cancelled his flight home, no reschedule. They refunded the ticket and then gave a $150 check to get another flight home on another airline. This would have been fine, but all the other airlines were way over this amount. Because it was cancelled 2 days before the flight, the prices for flights to get back home were mostly over $500! I called Allegiant to ask how $150 was supposed to get him home and their answer was that it was nice of them to give the $150 and basically we have to pay the rest out of pocket. So either we pay the remaining amount, or my husband lives in Las Vegas now. We will never fly Allegiant again, and will discourage anyone from ever flying with them, even though they were so kind to give us a voucher for another flight with them in the future. Horrible way to treat customers. Don't risk getting stuck and hung out to dry by this company.

Not Verified | We left Cincinnati Airport going to st. Pete Florida 12/30/21 until 1/2/22. We had a party of four. When we landed in St. Pete we were told the belt broke and our luggage never arrived. They was around 20 25 other people on our flight that didn't get there luggage. The lady gave us a slip on the slip it said get what items we need and keep our receipts they would reimburse us. All we had was the clothes on our back. We only went down to Tampa for a new years eve event. It was a upscale event we purchased tickets for. So the next day Cincinnati Airport called me and Laura said someone at cvg dropped the ball and FedEx didn't pick our stuff up. She said it's a flight leaving the next morning it will be on there. I asked her to called me the next day to confirm it was on there she did call however she had bad new said the flight got canceled. She said she could FedEx it but now she said we wouldn't get it til Monday and we leave Sunday night. I said that will not work. She said we can get our luggage when we come back that night ... she said she was looking at 100 bags and she felt bad for us. I told her we have nothing but what we had on out back she said go get what you need keep your receipts and we will get our money back. I feel like they should pay for our rooms flights bags the ubers we used to go get things we needed that were in our bags in Cincinnati our clothes we had to buy and the new year eve event we missed. Allegiant emailed me today saying they would reimburse us for the luggage we never got and give a 25 credit for our next flight. I told them no this is unacceptable. This is bad bad service. I also left my number on email and asked for someone to call me. I never received that call.

✅ Trip Verified | I wanted to warn anyone considering having a minor fly alone with Allegiant. Allegiant wouldn't let my daughter fly because she's a minor (3 months from 18) because of the weather (I assume, which I don't know what was so bad about it), so she was stranded at Midway with no flights for her to take. That seems much more dangerous than just letting her sit in a seat (that she paid for) and flying. We had to get her an Uber to O'hare and book her another flight. She had to wait at the O'hare airport for 5 hours before finally flying home. This all started at 3:30am and didn't end until about 8pm. The craziest thing is the crew wouldn't help her at all, just no can't fly with us...good luck.

✅ Trip Verified | We scheduled a flight and return flight months ahead, departing from Knoxville to Punta Gorda Fl, Friday December 24th, with a return date of Wednesday, December 29th. While on the beach, late Tuesday afternoon we received notice our return flight was canceled and would not be rescheduled. We had to cut our beach time short so we could try and make arrangements to return. The website would kick us out each time we tried to schedule for the next flight date and phone wait time was est at 3hrs. No rental cars were available, leaving us stranded without enough medicine and a dog sitter leaving. 24hrs later we were able to make other arrangements other than allegiant. Very unprofessional!

Not Verified | Had to check all baggage despite being early to airport because they don’t have enough room. Allegiant can not seem to ever get it together, the only reason we’re flying them this time is because we have a voucher from a flight they had to cancel last time in a whole different screw up. Absolutely terrible airline, if you can fly anything else do so.

✅ Trip Verified | The manner in which this airline provides service to it's customers is an absolute disgrace. I've been trying to make a change to my reservation for 6 days (emails, chat is disabled and more than 25 attempts to contact by phone). My calls to the company either say "user busy" or I get stuck on hold for hours upon hours. Now, I'm inside of the 7 day window so I'm on the hook to purchase another ticket so I can get to where I need to be.

✅ Trip Verified | This is the worst airline I have ever been on. First they say there's too much weight and 3 people need to switch planes or 15 bags need FedEx. Then I find out it is a mechanical issue and still waiting to see if the flight is canceled. Its been over 3 hours and still waiting. They won't tell us anything. Do not fly with Allegiant.

Not Verified | We’ve had our last 3 flights with Allegiant cancelled, causing additional hotel and rental car fees. My wife has been on hold with their customer service for over 3 hours trying to get a flight home. Last time we had to take Delta home at our expense. Worst airline we’ve ever dealt with.

✅ Trip Verified | Michale (if I'm spelling it correctly) was absolutely amazing. He was extremely accommodating, and helpful with everything I needed & very attentive. I really appreciated the kindness of all the other flight attendants as well, but I didn’t catch their names. The pilot was hilarious, made the flight so much easier. Thankyou for all the hospitality!

Not Verified | Flight delayed for 13 hrs. Get back to the airport only to sit on a plane for 1.5 hours and receive silly excuses. First the plane needs to be deicing, that should have been taken care of, now there's too many Christmas gifts so gas has to be burned. Then this flight is taking 5 hours. Allegiant Air is horrible and there needs to be some type of compensation for this nightmare of a day. Credit funds back or something, there are lies been told somewhere and the least you can do is refund the passengers something.

✅ Trip Verified | Money hungry airline that gives priority to people who pay extra over their Military. I do not recommend this nickel and diming airline. $5 dollars for a printed boarding pass, ridiculous.

✅ Trip Verified | Worst service by air hostesses. They don’t know how to greet their passengers. They were just so rude. It was my 3 months old babies first flight and I wanted to take picture and they were just so Rude that they kicked me out from the plan saying we are not free here. While the pilots were taking pictures with other passengers. It was so rude. Worst service by this air hostesses.

✅ Trip Verified | Received notification at 2am (4 hours before departure) that our flight from Asheville to Key West was cancelled. We received vouchers immediately along with additional $100 voucher for each ticket. To avoid losing $3500 in resort costs we had to rebook and were fortunately able to book to Fort Lauderdale later in the day. We then had to secure a rental car for an additional $1000, drive 4ish hours to Key West, extend our vacation by one day, drive 4 hours back to Fort Lauderdale and book a room in Fort Lauderdale for our final night. Original cancellation was blamed fog- older planes and landing issues. We checked on the day we were originally to return home and our flight from Key West to Asheville was cancelled as well. There was no weather issues in Asheville. Allegiant- don’t cancel your flights because they aren’t fully booked.

Not Verified | I paid for a round-trip plane ticket in July to go home for Christmas from Provo to San Diego. When I arrived at the airport on Monday for my flight they told me I was not on the manifest for some reason. I had my confirmation number, the email they sent me, and I checked my bank account and showed them that I had obviously paid $209 in July for my flight. The plane was about to leave but they told me the ONLY way I could get on the flights if I was on the manifest (list of people on the plane). They told me I had to buy another plane ticket to get on the flight which was ridiculous! They told me the next opportunity I would have to get on an allegiant flight would be 4 days later! My brother was with me- he got a ticket the same time I did and he had no problems. They had me pay for another plane ticket and gave me a card for a number I should call to work out these issues and get reimbursed. I have been on the phone on hold for 3 hours straight with no one picking up these fast few days! I am completely stuck. They stole $200 from me and I wish I could reach someone to help me.

Not Verified | My flight was cancelled minutes prior to its scheduled takeoff, only after waiting at the gate for 90+ minutes. Since it was a late flight, it was rescheduled to the following day. This worked out for some passengers, but certainly not all. There was no notice of flight cancellation in advance, so everyone was scrambling to find accommodation that night and alternative travel options. Thankfully, Allegiant did put us up at a nearby hotel, however, their lack of advance notice was entirely unprofessional. Furthermore, they have made it nearly impossible to get a refund for the canceled flight. I would avoid this airline, if possible.

Not Verified | Allegiant is by far the worst airline with the worst customer service I have encountered. My husband and I were traveling with young children, and paid for specific seat selection. Upon checking into our flights, our seats were changed without our asking. I tried to email customer service and two weeks later, still no response. Tried to chat with an agent, but no one answered. Tried to call and the wait time was greater than 2 hours. At the counter, they offered us row 31 (we paid for seats in row 2). The same thing happened again on the way back. I was given a customer service number to call - again to wait on hold more than 2 hours. They damaged our stroller and then told us that they accept no responsibility because of their “limited liability policy”. They sent a very snide “apology” saying that we probably don’t agree, but this is our final decision. What terrible customer service. We did have our stroller in a protective bag, but was I shocked by this? No, because they clearly disrespect your items then don’t want to take any responsibility. I’m so upset I gave this airline any of my money. I will never fly Allegiant again. Thanks for making my vacation stressful!

✅ Trip Verified | I am beyond disgusted with the quality & efficiency of this airline. I booked a flight from Nashville to Pittsburgh for 2pm. That flight was delayed & later canceled. Allegiant then booked me on another flight from Nashville to Allentown (opposite way of Pittsburgh) for 7pm. That flight was also delayed & later canceled. Allegiant provided me with an $8 food voucher that no concessions in the airport accepted from me. I am dissatisfied as I don’t think Allegiant takes their passengers into consideration as I had to pay various food & travel expenses & miss work in order to get home. They were also nearly impossible to contact & when I was reached, they were absurd.

✅ Trip Verified | I arrived an hour and 30 minutes before my flight and no one was there to check me in. The baggage workers told me the Allegiant airline check in agents left to the gate already for boarding passengers. I was unable to check in. While there is the option to check in online, I needed my bag to be weighed and sent through and no one was there to do that so I couldn’t go on the flight. There was no one for me to speak to. I called customer service they didn’t say sorry they said it was my fault for not being there two hours before. There was the confirmation email sent out recommending two hours before but no where did they say it was required or I would not make the flight. This airline is nonrefundable and non creditable so I couldn’t even get a different flight. Basically if you show up an hour and 30 minutes early instead of 2 hours early they won’t let you on the flight, won’t reschedule and won’t refund you. Without ever telling you it is mandatory or required to arrive two hours early just recommended.

Not Verified | I flew from Indianapolis to Jacksonville on Thursday, December 16th, 2021. Throughout the flight there were several mask violations. A woman let her two children keep their masks only over their chins, one of which was coughing consistently through the flight. There was also a passenger directly in the row behind us who removed his mask and coughed for most of the flight. This passenger was sitting beside a flight attendant, who made no attempts to enforce the rule. Even though they announced over the intercom it was a violation of federal law, no personnel on the plane did anything. Very disappointed. We have been trying to cancel our return flight trip all day but the customer service phone line says the wait time exceeds two hours. Ridiculous.

Not Verified | We fly Allegiant at least 6 times a year and our family flies with them very often also. They are absolutely amazing. Some things are a bit different but in my opinion, much improved over other airlines. The drinks are a great deal and the selection is very good. The flights are clean with friendly staff.