Allegiant Air

Not Verified | The one trip we booked with them they kept delaying planes for 3 hours. This is completely ridiculous. I glad our plans didn't include something at our destination within that 3 hour time frame. I would rather pay exorbitant airfares on other airlines than to deal with this ever again. At least they didn't make us pay for the check in like they did coming out. They don't even give you complimentary water on a four hour flight. Nope you get to pay $3 per bottle just like if I bought it at the airport.

✅ Trip Verified | The worst airline to book, had a flight for today booked, I just added on a child on the phone and it turns out the lady changed the whole date of the flight without me knowing and nobody on the crew wanted to help me, they gave me their worst attitudes even though we were polite and tried to explain our situation. They were impatient and no help at all, they kept questioning our decisions and kept giving their personal views on it. I had proof that their side was wrong and I had emails stating that I was on this flight, and forwarded the email as they wanted to 10 times and it kept saying sent and they claimed that they never received it and didn't want to do anything, and I called directly to Allegiant when I made the child change no other 3rd party. I called customer service and 5 hours later and nothing, haven't talked to no one, and we don't know what to do.

✅ Trip Verified | I had the worst customer service experience ever with with Allegiant Air. My partner and I tried to change flights due to a last minute emergency. We tried calling an agent who would not help or move our flights and honor our previous purchase. They were rude and could not explain what they were trying to do and just pushed us to customer service. The hold time to talk to anyone was 2+ hours. We called off a different phone and asked to speak to a supervisor or manager so we could just move our flights. We were not asking for refunds, or even any money back and we're willing to pay a difference due to how last minute it was. They didn't want to accommodate us, and were asking for us to basically book a whole new trip. No matter who I spoke to (all of which were outsourced agents and no one from the States) no one would help us out. We were forced to eat one passenger, and the other had to travel alone to not loose money. I will never fly Allegiant again, and would rather travel out of my way to another airport to fly with another airline.

Not Verified | This company delayed our flight for 5 hours. Then they rescheduled our flight to the next day at 8:00 p.m. approximately 24 hours later. We were stranded in El Paso Texas for the evening. We had to purchase a flight with another airline company Southwest Airlines. We also have to purchase a hotel for the evening so we had a place to sleep. The next day we were getting more alerts saying that the next flight was being delayed further after we had even already canceled. On top of that before we keep it took this flight delayed our flight from 3:30 p.m. originally til10:40 p.m. this flight was supposed to fly July 10 2022. They do not have a sister company that they can switch you to. They will not offer you any emergency hotel stay. Be sure to have extra money for a back up plan or it can get ugly.

✅ Trip Verified | This flight was the absolute worst flight i have ever been on. We fly allegiant regularly to Florida. This flight started out being delayed an hour and 19 minutes for boarding due to the pilots running out of flying hours and having to wait on new ones. After boarding it was almost another 30 mins before leaving. When we finally reached our destination we hovered for about 20-25 mins due to a storm. Finally it was decided to detour to Nashville 2 hours away from the original destination due to needing fuel. After landing for fuel and sitting on the Tarmac for almost 2 hrs we were told we would not be going to original destination and would either be staying in Nashville or going back to Florida. If anyone were to stay on the plane all checked luggage would go back to Florida as well. I was traveling with a 3 year old and a 7 year old with checked car seats. So I was forced to make sure everyone was getting off and checked bags would be staying in order to decide due to needing my car seats. There was absolutely no communication with this flight as to what was really going on and a 2 hour flight turned into a 5 hour ordeal and being left in a city 2 hours from where i was suppose to be. There was no compensation offered nor food or anything for that matter. It was after midnight when we finally got off this plane after being on it since 8ish and never even arrived at our destination. I am unsure that i will even use this airline again after the way this situation was handled because it was completely ridiculous.

Not Verified | My flight was fine until they lost my 8 month old car seat. I gate checked my stroller and car seat at the gate and when I landed in Bishop airport they only had my stroller. How am I suppose to travel with a newborn baby without a car seat. I landed at 1.46 pm June 11th, I wasn't able to leave until 4pm. I was extremely tired and had no choice but to leave and hope I didn’t crash or get pull over with my child. I’ve contacted customer service, no luck with the phone number always busy. I’ve call Bishop and I was told it’s nothing they can do. I can’t afford another car seat. This is horrible and they have no regards for the safety of my child this is the worst thing I’ve had to deal with and it seems as there is no solution to my problem, I would not recommend this flight they don’t take care of your property.

✅ Trip Verified | The worst service I have ever received from an airline. They even did not give me a receipt for charging my luggage! I emailed them asking for receipts! The answer was that it would take 4-6 weeks! Very impolite and unprofessional behavior from Allegiant airline staff at the airport. I will never try that airline.

✅ Trip Verified | Absolutely the worst airline we have ever flown with and the customer service is just as bad. We chose this company because they 'honor veterans and military'. After booking our flight in May to fly from GSO to PIE June 24th to return July 1, we realized military veterans and traveling family were 'supposed' to get free checked bags, we had 3. We emailed customer service with documentation twice. After a couple of weeks and no response my husband called the customer service, after holding almost 2 hours he was told we needed to show the military ID at the airport for verification and call back after our flight for a refund. June 24 rolls around, we get to the airport for almost 2 hours, they won’t take bags and we wait to hear if our flight is cancelled. Finally they allow us to check in at the desk and take our bags. As instructed my husband provided his veterans ID and the lady said we were all set. After several more delays we finally made it to PIE. July 1, our day to fly home we get a text message a couple of hours before our flight that it had been cancelled with no reason or rescheduling, we would receive a refund in 72 hours. There was not another flight out until July 4 so we were forced to drive 10 hours home. This morning 7/7 my husband called because we had not received any notice showing our refund and it wasn’t showing pending on our account and all record of the flight was removed from our app and online. After holding forever he spoke with a staff member who told him that the check in terminal did not do what they were supposed to in order to refund our baggage for military so we would not get a refund for the baggage on the flight there. She did after an extended hold, process the refund for our return cancelled flight. When asked why it wasn’t automatically refunded as our message said, she said the systems do not always process the refund. So if he didn’t call we would have never been refunded. This was our first experience flying with them and I wouldn’t recommend this company.

✅ Trip Verified | Cheapest airlines. If you don't checkin online, charge you $15 for boarding pass. My friend had a small drone case along with personal item. She had a checkin but didn't choose as all she had was a personal bag and a drone case. They initially asked to pay $50 for extra bag. Once she explained that she had checkin and didn't choose it, coz of the size. They still charged $15. I guess that's how they operate cheap flights=. Even the water is not free, you need to pay for it. Worst airline I ever flew.

Not Verified | Got delayed 4 times then canceled, vouchers for hotel that wasn't open that night, held hostage at airport in Vegas to be told a new flight at 7 in morning, then canceled for half the people that time, no hotel, miscommunication on all fronts, never recommend.

✅ Trip Verified | Allegiant Air is the worst! They change or delay every flight. They moved our late morning honeymoon flight to the wee hours. They delayed my spring break trip. The trip we are supposed to leave on today has been delayed 4 times now. Mind you there are clear skies. I am livid! By the time they nickel and dime you, it’s not any cheaper either. Only book Allegiant if you want to start and finish your vacation with a headache!

Not Verified | It was an early morning flight, delayed for 5+ hours. Compensation was an 1 dollar meal ticket where a burrito costs double that. So they made a profit over everyone who had to eat because of their 5+ hour delay. Should be illegal.

✅ Trip Verified | Make sure to read their small fine print, that I still have not been able to locate. The flight was delayed by 2 hours causing us to miss our connecting flight. The supervisor told us the only accommodation they could offer is a referral letter that allows us to sleep on the airport floor. I really thought he was kidding, he was not, We we’re offered no other solution and told it states when we book that they are not responsible if their flights are delayed. As I mentioned, I cannot locate this info. I called their customer service line and waited on hold for 2 hours only to be told "sorry there’s nothing we can do". They offered nothing. In fact I don’t even remember them apologizing. Awful customer service. We missed our flight by 10 minutes.

✅ Trip Verified | This airline blows. 2 delays then a cancellation. Had two rent a car drive 2.5 hours to another airport, purchased another ticket and that flight was delayed. Was supposed to be in Vegas at 7PM, ended up not getting in till 2am. Return flight was also delayed.

Not Verified | So done with Allegiant. They cancel your flights and give you vouchers, so you cannot schedule your own life. I used the vouchers for family members, but needed to make a change to the car reservation - have been on hold for 2 hours and 18 minutes. And be very careful of their car rentals - it appears that they are a bit less expensive but the fine print says there are no taxes or fees collected from them. So really they turned out to be more expensive than other sites. I so hope they don't cancel these next flights for my family, because if they do then I will be stuck with more vouchers. My husband has encouraged me to ignore them until they just expire. I guess that is the best course of action.

✅ Trip Verified | We bought 5 tickets to travel on October 14. Two or three weeks later we received an email that the flights had been cancelled. We contacted the airline and they did not tell us a reason why they canceled our flights. Something like this had never happened to us before. We won't travel on this airline anymore.

Not Verified | Disappointing customer service. Flight was fine, travel was fine. Returned on an early evening flight and my luggage had been damaged. The handle had been damaged and I couldn't pull it up to use it. Stopped a nice man in the airport to try for me. Wasn't sure of the process to report it so I got online as soon as I got home and sent in a complaint within 8 hours. No response for weeks, sent another, no response. Left a message. Finally got a response telling me I didn't file my complaint timely because they had the recorded complaint down in June (my third attempt to contact them). Sad what has happened with customer service.

✅ Trip Verified | First and Last. Refused to check me in more then 2 hours prior to flight, despite emailing me and telling me that I needed to check in 3 hours prior to my flight to clear security on time. So I sat in a terminal for almost 2 hours before they staffed the counter again.

Not Verified | Sanford to Flint. The flight was fine and on time, however when we landed in Flint it took 1 hour and 30-50 minutes to get our bags. No one was at the ticketing area to address our concerns and questions. In fact, no one was at ticketing to help customers arriving for a future flight. I was told by local personnel working at the airport that Allegiant hires young and inexperienced people who do not know how to manage others. Obviously there is also a staffing shortage at Flint airport.

Not Verified | Allegiant cancelled flight while waiting in line at the airport. No notice, no assistance with rescheduling, no full refund. Only option offered was a Flight 3 days later. Or a 1/2 refund because we could fly out on a flight 2 hours away with Allegiant. Let me add there was no guarantee that either flight would leave as scheduled. Never again will I fly Allegiant Air.

Not Verified | First of all it was my first time ever flying, absolutely no one around to help guide you or offer any assistance. Took me an hour and a half to make it in the building only to wait in line. Get pulled from line for last call to Bozeman Montana just to check in and told I have to pay $200 more right now or I can move it to Thursday. When I said let's move it to Thursday they then said I had to pay all over again. So they just made $400+ for free. I didn't have the money to pay. So now stuck in Vegas and my phone dies. Not even a half hour after all this I'm trying to figure it all out when a security guard approached me asking for proof of a ticket and since it's on my phone I couldn't show him. He tells me to leave the airport. I'm outside trying to figure it out when an hour later I decide to go to the other side and see who could help. When entering the building I'm being paged over intercom which you couldn't hear outside to pick up phone and dial 0. So I do and my daughter bought me a new ticket. Had to find charger to get proof. Once I do ticket is for thee next day and I had nowhere to go. I was not refunded a penny and it was the most miserable experience I have had in my 40 years of life I will never ever recommend this airline or airport for any reason. I would rather travel by buss than to ever deal with the rudeness of this airport and airline ever again.

✅ Trip Verified | Just the worst experience. They cancelled the flight per email. Could not reach them by phone. Had to re-arrange everything by myself. No empathy. Would never try and fly with them again.

Not Verified | The worst airline ever. If something goes wrong with baggage or flight (delay or cancellation) be prepared to figure it out yourself because this airline has no credible, willing employees who can assist you. The telephonic customer service is non-existent. I was on hold for 4 hours after flight was cancelled--and no one ever answered the phone. Had to make hotel, transport and flight reservations back home on another airline by myself and I also absorbed all the extra cost of doing that. Allegiant refused to pay. Will never use this airline again.

Not Verified | My husband and I booked with Allegiant Air from Nashville to Harrisburg PA. I was furious when 10 min before our arrival to Nashville we were notified the flight was cancelled. I couldn’t believe it so we had to find a last min flight with different airline. Allegiant cancelling flight at last min was annoying and inconvenient. Since that flight cancelled these people have gone so far above and beyond to apologize and make it right the best they could. Including refunding our money giving us a flight credit and then sending us funds for our inconvenience! Please know they may be a smaller airline but if they have to cancel or make a change they seriously go above on beyond to accommodate you. I’m super impressed!

Not Verified | You’re better off walking. Used Allegiant 4 times. 3 of 4 were delayed by more than 3 hours. Zero stars. This has to be the worst airline since the Wright brothers invented flying.

Not Verified | First and last experience with Allegiant Air. My return flight home for my two girls and I got canceled, we rescheduled and it got canceled again with no explanation, couldn't get through to anyone, not even a robot as the so called customer service # was either busy or not available. And forget getting any email response as I didn't. I missed more days of work, had to get a ride home which was very inconvenient with unexpected expenses with gas, food, hotel ... roads were full of delays with construction, drove about 8+ hours to hotel for rest and another 8 hours the next day, home at last! Absolutely don't recommend this airline!

✅ Trip Verified | The worst travel experience for me ever. My whole family went to the airport with our boarding pass just to find out that our flight was canceled. The reason is simply because they don't have enough passenger on the plane and they will lose money if they fly. But what about my booked hotel, rental car, tours at the destination? We lost thousands of dollars, our precious vacation time and the time spent on researching the trip. Our vacation turned out to be just staying at home and being disappointed. When asked if it is possible for us to be on other flights to get to our destination, the answer is of course no, because they don't work with any other airlines. Needless to say I will never use Allegiant Air and this review is to help you to avoid such terrible airline so that you can enjoy your vacation.

Not Verified | Allegiant Air canceled my flight in the last minute without any reasons. I tried to call their customer service but no one picked up, later on the phone was not even ringing. It was not because of bad weather or something. I tried to call and email later but no response at all. They just simply sent the email said the flight was canceled, not delayed, and it messed up my whole trip. We will never book our flights with Allegiant Air anymore, it has cheap prices for a reason. Very disappointed!

✅ Trip Verified | Terrible customer service. Waited in line for over an hour for someone to even appear at check in/bag check. Employees were rude and unhelpful. There were many hidden costs. By the time all was said and done, we should have flown with a better airline. We didn’t end up actually saving any money, and it was a horrible experience. Do not fly this airline.

Not Verified | I can't even believe a company is in business that has no customer service. If you call their customer service number it doesn't work. If you click on the chat button on the website it says it's off line or not available, that leaves you to send them emails which they don't respond to. The airline cancelled my flight 3 hours before holiday weekend flight and just said "sorry we couldn't fulfil our promise". I've gotten no refund. So hard to imagine how a company can get away with charging for a flight. Cancelling it with no viable reason like weather, etc and then ignore customer and not give them their money back. I'd be so embarrassed if I represented this airline in any capacity.

✅ Trip Verified | Once again Allegiant has had another one of my flights either canceled or delayed more than two hours. In my last five trips using Allegiant one leg of each trip has been canceled or delayed. This airline continues to be a joke and even with cargo bins completely open the stewardess with still not allow you to put your personal item in the overhead bin this is after everyone has already boarded. Unfortunately this company tries to Nickle and dime you on everything and even their flights are not cheap anymore, but flying into ND seems the they are one of the only options. However if it's their screw up and has a 4+hour delay or even a cancelation they don't often allow any type of compensation and talking to a customer service representative will sometimes leave you on hold for 5+hours before you can even get through.

✅ Trip Verified | Terrible customer service, flight was delayed three times and then canceled! Had to wait two hours to get our luggage and it wasn’t even loaded on a plane! Employees yelling at customers, was told that there was nothing they could do! No rebooking, no rental cars and no hotels! One agent specifically said “It’s not my problem”. Absolutely the worst Airport Experience I’ve ever had! I will never book through them again. I will pay the extra money through another airport with better service!!

Not Verified | We were on a family (12 people) vacation to Florida for a week. We got to our destination with little problems. One of our people needed to fly home early. We dropped him off in plenty of time to board his flight, which had already been delayed once. Later, his flight was delayed again, and then later canceled. Guest services did nothing to help him find a flight or figure out any other options. We ended up getting him a flight out of Orlando International Airport with a different airline (Delta). A few days later when 6 of us were headed to the airport at 3:30 am, we were notified that our flight was canceled. We opted to drive the 21 hours back home. We still received texts about the flight menu, on flight options, etc during our drive.We will never use this airline again. Too many issues and no one cares to help or even care!

✅ Trip Verified | It’s unreal to me what the airline industry has become and Allegiant is at the bottom of customer service. My flight was cancelled 30 mins prior to take-off after being delayed twice. Had it been cancelled earlier I would’ve had the whole day to drive to my 12 hour away destination which I already had to do. This cost me 2 days of my trip due to driving there and back, two nights in a hotel to stop during the drive, gas, time, heartache after a long anticipated vacation. This basically ruined it. After standing in line for a half hour after finding out my flight was cancelled, I was finally acknowledged by the gate agent that basically meandered around ignoring the huge line at her counter, I asked her to help me rebook my flight and she literally said “no, you can do that yourself on your mobile phone.” I was appalled. This is not customer service.

✅ Trip Verified | Syracuse to Ft Lauderdale. Allegiant is quite possibly the worst airline in history. Our flight to Fort Lauderdale was canceled (we were notified late via text message), and rebooking took over 3 hours. Their customer “service” line never picked up after 2 hours on hold. The next day, the subsequent flight was delayed due to “maintenance” for over 2 hours. I have never had a worse passenger experience on an airline, and would urge anyone NOT to book with them regardless of how cheap their tickets are. Sometimes you get what you pay for, and in this case, I paid for garbage and received just that.

Not Verified | Left hand doesn't know what the right is doing. They directed us to the wrong concourse where we walked across the entire airport, then had to go through security twice. Never again. Pick another airline.

✅ Trip Verified | Years ago, I promise that I would never fly this horrible rotten excuse for an airline again. Unfortunately it's the only plane from Phoenix going to Provo utah. So I booked my ticket and got to the airport and got on the airplane after choosing My premium seat which cost an extra $15. When the plane was completely boarded, there were nine seats in front of me that had extra leg room and were by the exit doors. Two people had paid the upgrade to there and one of the people's friends stuck in and got the free upgraded seat. After the horrible flight attendant came up to give the speech about being able to open the doors and had to give a verbal reply, I asked her if I'd be able to move from my cramped seat to one of the empty seven seats that were more roomy. Seven empty seats and she said it would be $50. That's absolutely ridiculous. Why not just for a matter of good customer service say okay no problem.

Not Verified | Flight was cancelled within 30 minutes of departure. Apparently because a shortage of flight crew. They still flew the plane to its destination with nobody on it. This makes absolutely no sense. They did not offer a stay in a hotel or a connecting flight on another plane or airline. No electronic kiosks to get my ticket. Nobody at service desk to check bags. Customer service phone number gives a constant busy signal. This airline is complete garbage and I will never give them my business again.

Not Verified | Cincinnati to Las Vegas. I’ll start by saying if you google Allegiant there’s a reservation.com site that pops up as if they’re affiliated with Allegiant whole time they’re NOT! After trying to book my flight online 5 times my purpose of using google was to get Allegiant Air phone number to book by phone instead. I spoke with an agent who pulled all my info up as if he had access to the Allegiant screen. They repeated back to me the names of all the travelers so I was certain he was apart of Allegiant staff. So everything goes through and they requested that I covered all my numbers besides the last 4 on the card I booked with along with my drivers license. This was my first time booking a flight by phone so it didn’t seem odd because I assumed they just wanted to be sure I was the card holder for the card I was using. So I booked a flight for a total of 5 people and a mini van through Allegiant site but rental was with Enterprise. About a week before my trip I called Enterprise to get a rough estimate on how much the insurance through them would be. Enterprise informed me that they had no reservations with me but did see one that had just recently been cancelled so of course I freaked! Then I remember they agent had given me his personal direct line in case I had any questions or concerns. He goes to tell me I cannot contact Enterprise OR Allegiant whatsoever! He then goes to say that if I were to do so again, the $3,300 for flights and rental would result in a total loss! Mind you when I booked my three older aunts needed wheel chair service! When we got to the airport they saw nothing about wheel chair services! So that annoyed us all! we was also told that it would be no problem that my aunt had her oxygen tank and she could fly with it. The oxygen was confiscated by TSA! The flight was terrible! We were on a 4 hour flight and no snacks or beverages were issued out. This entire time I thought I was saving a ton by doing a bundle deal with flight and rental car only to arrive in Vegas to enterprise and get hit with a $200 fee BEFORE insurance charges! So Allegiant doesn’t tell you about the hidden fees that comes along with you thinking you’re getting a deal! You even have to pay $5 for boarding passes! Could you imagine doing so for flights you have layovers on so that’s an extra $5 on top of there was a couple whose boarding tickets didn’t work SIX times! So they went from TSA back to front desk 6 times and 7th it finally worked! I would never book Allegiant again! If I could give them 0 stars I would!

Not Verified | Flew for a graduation left my 3 kids at home with grandma and this morning I get a text that the flight has been canceled with a link to my refund. I just got off the phone with Allegiant Air after a 2 hour wait on the phone to talk to a representative. I had to book the next available flight which was American Airlines for almost triple the price and upfront coast of over 1000$ I also have a rental car that I booked through them. They told me their next available flight is Friday because they only fly Mondays and Friday and that they do not offer expenses for rental cars or lodging and there max is refund is the ticket price and 200$ extra each ticket. They also told me the flight was not canceled due to weather etc but was just canceled. So here I am stuck in SD with out my kids unless I upfront 1000$ to get my wife and mother home late tonight. They were not apologetic and just said 200$ is there max and did not care that prices cost a ton to get a same day flight home or wait a week when they cover no costs, it feels illegal. I will never fly Allegiant again and will tell all my family to not fly them either. Does not matter that there ticket prices were cheaper because they dont actually fly and leave you stranded paying same day ticket prices desperate to get home to my kids and work.

Not Verified | The app doesn't work to add your bags, and the airline is more than happy to charge far more at the airport. Customer service line is perpetually busy. I finally connected, was on hold for 2 hours, and they never picked up. This is how they ensure to overcharge you for your bags in both directions. My last several flights with Allegiant were delayed for no reason.

Not Verified | Flint to Tampa. On 4-22-22 our return Flight from Tampa Fl was cancelled resulting in a $501.46 refund. It is 6/3/22 and I still have not received it. I have tried calling for a month and always a busy signal. When I finally got through, I waited 3 hours just to be disconnected. The staff at Flint Bishop Airport were beyond rude. You can feel their hatred of their jobs dripping form them. I have emailed also just to get an immediate reply that they received my email but if it is not about a flight within 48 hours they will get back to me in 4-6 weeks. I believe they are scamming the public. If they keep $500 of 1000 passengers money, they are making money on our money. The flight attendants made fun of people struggling trying to put their carry on in the overhead bin instead of helping them. Also made fun of people in wheel chairs. A far as their Honors Program for Veterans and Military, they don't honor their claim that they get priority seating. The scoffed at my husband when he showed his Veterans ID card. The plane was filthy. Do not use this airline. After this experience with inept staff, it's a wonder we made it back.

✅ Trip Verified | 3 hours before my flight is scheduled to leave, I receive a message that it was cancelled. No explanation and cant get ahold of anyone to reschedule me. Next flight I can find under 1000 bucks isnt until 3 days later. Refund is only a fraction of what I paid. First and last time booking Allegiant. I'm a travel agent too so I'll never booka client through them either.

Not Verified | April 19, 2022 purchased a ticket for my sister to fly down to visit me. May 27, 2022 flight boarded and went out on tarmac, pilot turned plane around and went back to gate stating mechanical issues. Everyone got off plane and waited at gate area. 45 minutes later announced flight was canceled. Sister went to desk and advised refund since there wasn't another flight out until Monday the 30th which was the day she was to fly back home. She filled out paperwork to issue refund to my ccard. June 1st, 2022 a refund issued back to my ccard for 197.00 and of course you can not get thru to anyone on their customer service phone line and no online chat people available. Why did they only refund less than half of the ticket? did they think she was going to fly back to Michigan when she didnt have a flight to Florida? Absolutely ridiculous.

✅ Trip Verified | The flight out was ok, we waited a good 30 minutes to check in and had a 2 hour delay due to weather. The flight back was miserable. My husband got motion sickness and there was not any bags for him, he tried to go to the restroom and a flight attendant yelled at him and said to use the bag provided (still, no bag) so he had to grab one from a different passenger. She was extremely rude. Then once we landed we waiting over an hour (still waiting so let’s be real i don’t know how long exactly) for our baggage because they’re “short handed.” Really terrible service. Pretty pathetic.

✅ Trip Verified | Awful! Totally unreliable! They take your money and all you get is your holiday ruined and the added cost of having to book last minute with a competent carrier.

Not Verified | Had to cancel my flight because I tested positive for COVID 19. Waited on hold for 4 hours before giving up. Obviously had to cancel with positive COVID test but they wanted to charge me 400 dollars to cancel. That’s more than the original ticket? Why would I have to pay more to not fly? Horrendous and vile. What a terrible company.

✅ Trip Verified | Worst flight experience I’ve ever had. Not worth saving the money. There is absolutely no such thing as customer service with this airline. They lost my bags and after calling different numbers for about an hour, a woman told me that she hopes I will get my bag back and that she hopes they will contact me in the next 24 hours. I hope I get my bag back, too. The airline only has staff present in the airport when there is a flight, not one single staff member otherwise.

Not Verified | Columbus to Orlando. Absolute worst airline on planet earth, don’t fly for any price unless you want to fear for your life, have any mental health condition spiked, arrive late, be mistreated by the flight crew and hear a credit card sales pitch for half-hour flight while you’re stuck in a seat you can’t get up from. This airline has been my way to visit my family in Florida from Ohio for 6 years and I can confidently say after over 20 flights, if I could have afforded to fly any other way I would have every single time. Now that I can, I will not be retiring to Allegiant. Always a rough take-off, flight; and landing. Always delays based on crew mistakes (today's issue is as the captain literally lost the logbook, ya know; like the one that lets him know if the plane is safe to fly or not?), we waited a half-hour until he “found it” and we took off for a flight in which passengers (complete strangers) literally held hands and prayed for a safe landing at our destination. This is one instance of this but is completely indicative of the trend I’ve experienced for years with this airline.

✅ Trip Verified | I've submitted the same complaint to Allegient 3 times. The concern has not been addressed, and the only responses I've received are automated emails from customer relations. The purpose of the planned trip was to return to Clearwater, FL, where I was vacationing with my husband and our dog when my father’s health took a severe downturn. I traveled from PIE to LEX on Allegiant flight G4 1917 on Jan 30, 2002, leaving our dog behind with my husband. My father passed away a day after I arrived in Lexington, and my husband traveled from Clearwater, FL to Lexington, KY on Allegiant flight G4 1917 on Feb 10, 2022, along with our dog, to join family during a very difficult time. My husband returned to Clearwater on Allegiant on Feb 17, 2022. I was not allowed to board my return flight to Clearwater on Feb 20, 2022 with our dog because the pet carrier did not meet Allegiant size specifications. However, our dog had traveled from PIE to LEX with my husband in the very same pet carrier on Feb 10, 2022. Also, I purchased the pet carrier based on the fact that it was identical to a pet carrier that was on my Allegiant flight from PIE to LEX on Jan 30, 2022. The passenger with the in-cabin pet on my Jan 30, 2022 flight told me that she had flown from LEX to PIE using the same pet carrier. Allegient allowed my dog to travel one way with my husband but did not allow her to make the return trip with me. This is incongruous and inequitable and leaves passengers in unfortunate situations. Enforcement of Allegiant specifications would appear to be at the whim of the staff on duty, rather than being consistently applied by all staff at all Allegiant service counters. The staff at the Allegiant counter at LEX, including the Manager on duty, did not appear to have empathy for my situation, and did not care that the pet carrier was allowed on a prior Allegiant flight. They were rude, uncaring, and I was horrified. Allegiant is not consistent with enforcement of its pet carrier policies, nor do they respond to only complaints to Customer Relations.

Not Verified | The worst experience I’ve had with an airline. I flew an employee down for work. He got to the gate 20 minutes before the flight was supposed to take off and saw it leave the terminal. I called Allegiant to try and get a refund. After waiting for 2 1/2 hours, I spoke to an agent for less than 10 minutes explaining the situation. She said “I shouldn’t even be talking to you this long since you cannot verify the information.” I gave her all the information. She was just embarrassed because I called her out for not accommodating or making any sense. It’s clear they make you wait on hold for an inconceivable amount of time then if you are patient enough to get a “support” representative they just give you the run around then hang up on you. It’s pathetic an airline like this even exists.

Not Verified | Yesterday night I got held up at TSA due to carrying a diaper bag that contained formula, bottled water and infant body wash. I showed up to board the plane 2 minutes after the 15 minute grace period due to running through the airport with an infant on my chest, a diaper bag and a bag of clothes for myself and my child. They would not let me board the plane or speak to anyone about it and were so rude I began to get upset. I explained that this was my first time flying with my baby as I am a new mom , but also under immense depression due to the passing of a family member. Despite telling them I’m flying for my fathers funeral, seeing my infant and also had 2 TSA members run ahead of me to explain to them I was coming and held up due to testing everything in my diaper bag. They were extremely rude, wouldn’t direct me to someone to at least switch my ticket and completely shewed me away. I have flown with this airline multiple times but I will never fly with them again. I also cannot reach anyone for a refund or credit

✅ Trip Verified | Our flight was delayed by over an hour, which I understand sometimes happens, but there was no communication. No one could tell us when we would board or land and the flight info was never updated. Employees acted like we were an inconvenience trying to find out when to tell our rides to arrive at the airport. Then my luggage was lost. Neither airport has Allegiant baggage support or customer support. Their customer service number gives a busy signal and the few times I’ve gotten through directs me to the website and hangs up. I’ve submitted 3 requests online for lost luggage, but received no response. Someone at St. Pete accidentally answered my phone call and said she’d call back in one hour, 5 hours ago. The Memphis Airport Authority told me they get calls like mine everyday, but there’s no way to hold them accountable. Oh and if enough time passes, they’re not liable. It’s almost been 24 hours of calling and emailing and I’ve spoken to one person who won’t call back. I’m leaving out so many other terrible experiences.

✅ Trip Verified | The absolute worst airline I have ever flown. We were mistreated my the staff just because we waited to get off the plane, because we had one infant and one toddler. This is far from a family friendly airline. Terrible experience in general.

✅ Trip Verified | Worse experience ever! On 5/13/2022 I drive from Louisville to Cincinnati to catch a flight to Vegas at 6:00am. I arrived to the airport right at 4 and was in what I thought was the line I needed to be in to check my bag only for them to keep calling for Denver flights and never once mentioned Las Vegas. So several of us made our own line since the Denver flight was their main priority while I’ve already been waiting to check in my bag for almost 45 min which was 5:00 am by that time. So I was next in line and looked away for literally one minute to turn around and see that an old lady had jumped in from of me. Although I was in a panic pressed for time I let it slide because I do respect my elders little did I know she was blind and needed special services which took around 20 min for them to check her bag then walk her to her seat then waits with her for someone to accompany her. So by the time I was able to check in the lady that worked with Allegiant was extremely rude and immediately told me I couldn’t check my bag as it was too late (mind you I had been in that line for over an hour at that point). So she told me I could go through TSA with my checked bag. So me being determined to go on my trip that I had planned months prior I attempted it. Once I waited in the TSA line for another 20 min waiting on the dogs to sniff everything then they had to search my suitcase bc it had all of my big bottles of toiletries that I had just bought so they could throw them all away. By this time it’s 5:50 so with tears in my eyes I asked the TSA gentleman to please hurry bc I was about to miss my flight. By time he was done it was already 6am and I had just missed my flight! So I immediately call Allegiant to express my frustration after waiting on hold for over two hours just to speak with someone I explained the situation and although they admitted to it being their fault and me being there in plenty of time because of the unorganization. They refused to give me a refund and only gave me $842 towards a future flight although my total flight was $1400. I’ve flown with Allegiant multiple times and have never had a bad experience before now. So not only did I miss out on my first time experience to Vegas I also missed out on a music festival that I had paid $500 for months prior. Because of how rude and unorganized Allegiant in Cincinnati was/is, I will never be using Allegiant again. This is wrong on so many levels and Allegiant should be ashamed of themselves!

✅ Trip Verified | I have flown Allegiant Fort Lauderdale to Concord, NC many times. Every time I have to contact customer service, the experience is terrible. No more pandemic, but there's still a 2 hour wait time, they suggested calling off peak hours between 9pm and 3am. The chat feature indicated it was working many times, but it was not. The best option was email. The flights have always been good but the customer service is absolutely disgusting. I can no longer support this airline and will fly to Charlotte via a different airline in the future. If you are considering flying with Allegiant, I would reconsider. Seriously. You'd think I would have saved money because of their fares. Wrong, it's actually cost me more than flying a major airline. Just don't do it. Reconsider.

✅ Trip Verified | Horrible business practices. I arrived at Midway six hours early. Checked my bag. When I arrived in Fort Walton, my bag never showed. I later found out they put my bag on a plane that went to North Carolina. Although it was tagged for Fort Walton. I immediately reported my lost bag, that's how I found out where it was. They said they would mail it to my house. A week later, it arrived with the entire width of the front ripped. I took pictures and emailed them upon it arriving. Forgot calling, you can't get through. They said to tell them how much I paid and when I bought the bag. I stated it was $95 and it was bought 2016. That was in March. Today, May 16th I just received and email for a virtual card for $38. They claim depreciation. Am I wrong but isn't a suitcase an item you either use or don't use. I don't think you trade it in for new ones like cars. And 60 dollars less than what I paid for it.

✅ Trip Verified | Very poor staff at the checkin. She was on the edge while getting the boarding pass, we had to pay 10$ extra as we didn't check-in online, then once done paying she proceeded to throw the checked bag on the conveyor and just stood there. Very unprofessional behavior

Not Verified | Phoenix to Tri-Cities. I have been trying to contact anyone at Allegiant by phone and chat for the past 3 days. Their policy to change or cancel flights was updated for covid so it is only $25 but it has to be 7 days prior to the flight. We tested positive for covid 4 days before our flight. The only options were to cancel and lose our entire purchase amount or reschedule for some future trip we don't have plans for (only $20 off each ticket after fees anyways). We responsibly did not go to the airport and get on the plane where we could have infected other people, but it almost seemed like that was encouraged by Allegiant since there were no viable options to cancel without completely losing our money. Waited on hold for hours each day just to be disconnected. Terrible customer service and Covid policy, 24 hours I could understand but a lot can happen within 7 days.

✅ Trip Verified | 6 days before our spring break trip, our flight home from Sarasota on 4/9/22 was cancelled by Allegiant. Since we could not get through to Allegiant's customer service department, we sent an email requesting a 1/2 refund so that we could book another flight home. With no notification, Allegiant cancelled our entire trip, including the flight to Sarasota. When we rebooked the same flight they charged us an additional $500 for the same flight we had booked since October 2021. There was no one for us to talk to on the customer service line (waited on hold 6+ hours once), no one available to chat with on-line and no one available to help us at the airport. After 4 separate trips to the airport, we finally found an Allegiant manager who then informed us that he could offer us no help. The airline stranded 7 people with no way home during spring break week and offered no assistance. We had to find another airline (Delta) and paid $1000 more for a flight from Tampa, just to get home because Allegiant offered no other options. We have read on-line that they have offered $100 cash vouchers per passenger for their inconvenience. But when we finally got through on their customer service line today, their service representative, refused to allow us to speak with a manager and then hung up on us.

Not Verified | After speaking with 3 different representatives from the airlines regarding my Service dog, without them mentioning the need to submit the form 48hrs prior to departure, I showed up to the airport, with all the required forms and they then refused my registered service-dog. The H.R. department of Allegiant Air in Cincinnati were the department that denied entry, don’t really know why they had the final say-so? One of the representatives showed the one and only place obscurely placed notice where it stated 48hrs notice. You would think it would be more prominently posted as well as mentioned by the 3 different representatives I spoke with. Super upsetting and really badly organized by this airline! Last time I’ll book with them!

Not Verified | So very disappointed with the customer service! I chose this airline because they offered direct flights from Indianapolis to Austin, TX. I bought 6 tickets for my family. Later, I received a notice that they were changing my return flight. Due to the airline arriving much later, my nephew was no longer able to go. I tried to change the passenger name on their web page but it said I call customer service. First, I called on 6 different occasions and the phone rang as "busy". When I finally go through to a recorded message, they told me that the wait time was 2 hours and 40 minutes. They recommended that I call back between 9 pm and 4 am. I did that and still had to wait for 2 hours. When I finally reached a live person, she told me that they could change the name if I paid $75. I first asked about the message that I heard repeatedly over the last two hours which stated that their change fee was reduced to $25 due to COVID. She told me she didn't know what I was talking about - she asked her supervisor and told me I would have to pay the $75. I expressed my concern that $75 was their normal non-COVID rate and there should be some concession for the flight change just for good customer service. She indicated that she could refund the ticket but it would require cancelling all of my tickets and rebooking it which could lead to additional "air fares". I couldn't trust that she would get it right and my entire trip wouldn't be cancelled so I paid the $75. Congratulations, Allegiant. You took an extra $75 from me and will never have my business again.

✅ Trip Verified | The worst experience I've ever had. It was my first time booking with the airlines and will definitely be my last. First and foremost, this this airlines has the only direct flight from OKC to Las Vegas. The day of my flight, actually 20 minutes before the flight to Vegas took off, we were all notified that our returning flight had been cancelled. The worst part about it is that they sent the voucher and information through text which seemed very sketchy. The passengers around me actually didn't believe it was from the airlines until we saw the confirmed email of cancelation. The staff didn't even tell us while we were sitting there. I had to book another returning flight with another airline which was double my original flight. What's even worse is that all flights from the moment my flight was canceled, Allegiant canceled all of their flights for the next few weeks! With that being said, all the phone prompts stated and even emails as well said that if no action was taken the amount would be refunded to the card on file. That was a lie. I waited till after my trip to see if the money was there. It said 72hrs so that was also a lie. I called the support line which was complete trash but was able to get a hold of someone who was very helpful. They finally issued my refund (I have email proof of my refund and what I'm owed) which seemed that if I hadn't have called they would have kept my money. They then said I would received my refund in 5-7 business days. Those days have now passed and the money has not been placed back into my account. I've waited on hold for 3 hours while I work for someone to pick up and they still haven't. I've been promised a refund twice and have not received it. This airlines is definitely taking money away from their customers. I will never fly with them again.

✅ Trip Verified | I have never experienced such awful customer care! I had to fly to Ohio for a sudden family death. My grandfather passed away unexpectedly, after I had to have emergency surgery in April for a ruptured ectopic pregnancy. Needless to say, funds were short, time frames were sporadic, and emotional distress is at an all time high. We found a “really good deal” via Allegiant Air at Toledo Airport. I arrive an hour prior to my flight (yes, I’m aware “2 hours is recommended”, Toledo airport is small enough I can walk end to end in under 10 minutes.) The guy at the airport won’t let me on. Okay. I spend 3 days trying to get ahold of someone from customer service. Finally get through, explain the situation, and the guy tells me because i arrived an hour prior, and not to “recommended” 2 hours, that it was a no show and I forfeit my funds! Absolutely not. I have arrived at this airport 30 MINS prior to departure, and never had an issue. The guy from customer service continues to tell me I simply forfeited my funds. “You can escalate higher, but it won’t matter”. Neither my family nor friends will ever use Allegiant air.

✅ Trip Verified | Destin to Minneapolis. This company is the worst, hands down, never again. I booked my rental car through Allegiant and needed to modify it due to a flight change. Was put on hold for over 6 hours and then they disconnected me. Called the next day, the morning of our flight, was on hold for over 3 hours and had to hang up as it was time to board my plane. I emailed Allegiant over a week ago about this issue, still no response. At the airport today, with my veteran husband. According to their website we’re each allowed 2 checked bags as long as we’re on the same itinerary. Nope, lady insisted I needed a spouse ID card as well. I asked for the manager, who just stood there and did nothing. I asked for her to connect me with the Customer care center. She handed me a card with the same phone number as I called last week, 702-505-8888 for which no one will answer, ever. My only option was to pay the additional $100 to check 2 bags. So far, this trip with Allegiant has cost me an additional $200. I’m aware they change for everything, however, this never should’ve happened! Lesson learned. I will never ever fly Allegiant Air again. I would give them a second chance if I knew they had a working Customer Care center, which they clearly don’t.

Not Verified | One of the worst experiences I’ve ever had. Perfect weather on both ends with multiple delays on both ends. To include being stuck in the plane before taking off and after. I understand there are employee shortages but whatever you do spend the extra money to fly on a credible airline. I’ll be surprised if this outfit isn’t bought out within the next year. Poor communication, poor customer services. The flight attendants were nice. Other than that poor quality.

✅ Trip Verified | Orlando Sanford to Lexington. Do not fly with them. First, they charge you an astronomical amount for carry-ons. They also don’t offer refunds in the event of bereavement. I now have a plane ticket for an airline that I don’t usually fly with that won’t refund me my money even though I can’t fly because my uncle passed and his funeral is on the day of my flight.

Not Verified | Though they have great price and they used to have good service now you can not count on them being anywhere near their departure time. I have flown with them almost monthly for close to a year and airlines seems to always are having delays or cancellations. Will start shopping other airlines even if I have to pay more. I feel my time is worth as much as theirs and they offer no perks for poor service on their part.

Not Verified | Ashville to Orlando. Horrible airline from all aspects of employees. Not one bit of customer service with this airline. This company needs a complete revamp all the way around. I wouldn't recommend to anyone.

Not Verified | This is the worst airline ever. They cancel the flight for no reason and then lie about it so you can't get your money back or your flight rescheduled. I hope this airline is soon shut down for scamming people out of their flights and money. Save your time and money and do not fly with this company, you will be highly disappointed.

✅ Trip Verified | Terrible experience. Original ticket was $109 and another $20 for a carry on. Then they charged me another $50 for a checked bag and another $50 for it being over 40 pounds. I fly a lot and have never had to pay extra for a carry on, and every other airline I fly on allows checked bags to be 50 pounds. The Allegiant website does not make any effort to alert the traveler to these significant differences. In flight they offered drinks, but ALL were at a cost, even water. I cannot recommend anyone fly Allegiant. If you have to other option be aware they will charge very high prices for things other airlines do for free.

✅ Trip Verified | This allegedly two hour flight was delayed from Newark to Destin. The pilot told us all 90 minutes ago there was a small plane crash at Destin. My dad was waiting an hour there and saw NO police, balances, etc. I asked for water or snacks and we all got zilch and have been sitting here two hours and nothing is happening. Allegiant didn't even give up a free bag of chips. Your airline sucks.

Not Verified | I rented a car through Allegiant and it was in unacceptable condition and I was told that I had to work with Allegiant to get a refund. I have tried several times to call customer service and sent several emails with no response. I don’t think I could fly or recommend this airline to anybody in the future.

✅ Trip Verified | Allegiant flights have terrible seating, big aisles with small uncomfortable seats. They're cheap so you use them, but then they can make an entire trip bad. They delayed and delayed and delayed for hours, until at night, last minute, they cancel with only offering a lousy refund as they only have flight certain days. This causes everyone to panic and have to buy a hotel and find a way home. Absolutely poor but we will see how customer service is with my reasonable request for them to accommodate my purchases for new flight and hotel.

✅ Trip Verified | I was not allowed to move up to a front row seat for more leg room (just one seat in front of mine) even though there were 2 open seats. I had bundled my flight so I could pick my seat, have a carry on and check a bag. I asked the agent to change it prior to boarding the plane, but it would cost me. After I was on the plane, I asked the flight attendant if I could move and she told me no because that seat costs $30. I told her I bundled my ticket, but she said it didn’t matter. Poor customer service! To top it off, I was not allowed TSA pre-check b/c it wasn’t listed on my boarding pass. So why bother having the pass when they can deny at any time. I asked why and they said it was Allegiant that makes the decision. I do not have a record and not a risk. Just a 55 year old woman.

✅ Trip Verified | My flight coming from Asheville, NC was cancelled on April 26. I re-booked for April 25, that flight was delayed 3 hs. I lost money for not refundable hotel accommodations and parking for my car and one day vacation. Very unreliable company. I would not fly again with Allegiant.

Not Verified | Destin to Grand Rapids. I had an emergency flight to Michigan after my mother had a stroke. The flight was scheduled for take-off in the afternoon. Allegiant Air kept delaying/changing our flight time. Finally, at 9:30pm (when the airport was closing) they cancelled our flight claiming "We had to time our pilot out for exceeding flight hours". Our pilot landed from Nashville, TN in Destin, FL. All of the passengers and staff were abandoned at the airport. We were told no refund could be provided but they would get us on a flight at 7:30am the following morning. They changed our flight on us 4x - we didn't end up boarding until almost 24 hours later. They issued us vouchers for $100 ea (x2) to be used anytime between June 2021 - June 2022 for an apology. Surprise, they closed the VPS/Destin concourse for an expansion and aren't booking any flights until September 2022. There is no other Allegiant Air route within a 3-5 mile radius from me. So, not only did I lose 2 full days of seeing my ill mother, they gave us vouchers knowing we couldn't use them. A concourse expansion is a planned construction project and to shut it down for over 6 months and not let me know is wrong. I need to get back to Michigan to see my ill mother for Mother's day 2022 and now have no choice but to drive or spend $ on another airline. This used to be my favored airline, and now they are a joke.

✅ Trip Verified | Allegiant has declined so much over the years. Have been reading horrible reviews about them, but decided to give them a chance. The last flight I took was delayed for “mechanical issues” flying to my destination. And flying back was delayed because they overbooked by 2 seats. Stupid, inconsiderate, and uncaring. This will be the last time I give Allegiant the benefit of the doubt!!

✅ Trip Verified | Horrible service. 2 weeks ago our return flight was canceled. 9 of us booked in January. Day of flight our flight has been delayed 6 times. We have missed a show we purchased for 12 of us (rest of party are waiting for us in Vegas) which cost over $1200 for the tickets.

Not Verified | Please do not fly with this airline. I am in Florida with my mother and had a flight back to Michigan at 7. Our flight has now been delayed 5 times to 10:30 due to lack of preparation on the airlines part. We have 3 hours to drive after we land in flint and won't get home till 4 am now. I spoke to allegiant desk at the airport they didn't even know if the plane that is coming to get us had even taken off yet.

✅ Trip Verified | My flight was on April 22, 2022 at 7:30am. I downloaded the app on my phone the night before and checked in to my flight with in 12 hours of my flight time. I got to the airport at 6am and went and sat in the Cafe by the security clearance until it was closer to time to get to my gate. At 6:30 I went to the security line, I got the the front of the line and was advised by a very nice TSA agent that I wasn't checked in on the app and would need to go to the front desk. I got in line and waited for an Allegiant representative as I approached the counter I explained the situation with the representative who was very condescending and even grabbed my id out of my hand with force. She advised me the cut off was 5 minutes ago and that I would have to reschedule my flight and pay a new fee. I told her that I don't want to reschedule because this is a very important military event I have to be at. I just needed to check in and she yelled that there is sign on the counter and that is the rules, if I didn't like it I could call the 800 number and to get out of her line. I did move to the side and called Allegiant and spoke with a representative to whom I explained my situation and she advised me to go back to the counter and have the agent check me in since they have been having glitches with the app lately. I did so but was told that didn't put a key note in so shes not going to do anything and I could go to another airline but she don't have time to deal with this pettiness and walked to the back room even the other employees standing there kept apologizing for her rudeness. I got home and sat on hold for over 8 hours and no one answered.

✅ Trip Verified | I've booked 4 flights with them in total ever, they canceled 2 of the 4. I am done with Allegiant. I have an upcoming flight to their "hub" airport, hopefully, they don't cancel.

Not Verified | Advised of 2.5 hour delay, too late to change our Uber which was already in route. Got to the airport and no one staffs the airline Check-in service desk! A line had already formed and would be standing there waiting for appropriately 4 hours! As Seniors, we went and sat down in a different area but had no airport amenities such as dining until after we check in God knows when! On the other end, our hosts will be inconvenienced until after midnight on a work day. What A disaster!

✅ Trip Verified | I purchased a round trip flight. My returning flight got canceled. They emailed me, so I went into their website to change it, and the website confirmed my flight had changed. I thought all was good. Proceed to day before I depart, I’ve heard nothing. So I check and I am not booked for the flight. So, I called, after 3 HOURS on hold they proceeded to tell me that because they “didn’t see the change”. All they could offer was a different flight (I had a hard return date). They didn’t offer anything other than a different flight that was DAYS later. I don’t expect much, I don’t care about a refund, but come on. I asked them if there were any fees for canceling if I booked the new flight (just in case I couldn’t get a flight with another airline), I was told no. Luckily I found another flight on the day I needed to be back. So, I proceed to cancel my flight that is days later with Allegiant and was told it was a $95 fee to cancel. I already paid for my flight, and extra for a carry on, now they want to nickel and dime me even more? Especially after they are the ones with a faulty system? I called again (only an hour on hold, this service agent was much nicer). Luckily the fees were bi-passed and a refund was issued. I’m the type of person who only writes reviews for exceptionally great and extremely terrible experiences. This experience and their service was so bad that this is the first “bad review” I’ve ever given in my life. Yes, the flights are “cheap”, but after this I’m willing to pay more to make sure I don’t have to deal with allegiant (or anyone like them) ever again!

Not Verified | If I could give this airline a 0, for not only their online booking, but also their so called customer service I would! So frustrating! I have the Allegiant credit card that I had a $300.00+ fraud on my account, which the bank was able to fix and send me a replacement card. I have been online and calling for 2 weeks and have never been able to book online or book through customer service. They tell you to leave a message but the message system is always full. I went into their website to send my concerns to corporate only to get another error message and could not “send” the message! I managed a customer service arena for 35 years and this is totally unacceptable! I must say that I love being able to fly from Maine to Florida in a little over 3 hours but only if I’m able to book a flight!! Get it together Allegiant Air before your stock crashes and you are no more!

Not Verified | Today, my wife and I had to cancel our trip from Knoxville — to Phoenix, the cancellation was due to ear infection and was impossible to fly. The decision was finally made about 2 hours before flight. I was advise from managed your trip to call — after several calls I was unable to cancel the flight. To my surprise, 30 mins before the flight I get call from the local agent asking if were able to arrive in time. I explained that we could not make the flight and I tried to advise Allegiant air, we would not be able to fly today. The agent, advise me that she would call back within 30 mins to help me rebook my next flight. In 30 mins, I get the call, agent was able to assist me with a credit for my next flight. The Knoxville Agent went out her way to help us. n 30 years of flying, this was best service I could ever ask for. Thank You Allegiant Air, the Knoxville Agent.

Not Verified | So we’ve flown Allegiant multiple times over the years and almost every time we have either a delay, rude attendants, or the current situation we are in now a cancelled flight. As soon as we were notified of the cancellation we attempted via Allegiant.com, the Allegiant App, via phone by several different numbers, and even attempted to chat live with an agent. The line was continuously busy for hours, the live agents are offline, the app and website both will say either “something went wrong” or “prices have changed” preventing you from making any changes. I even went to their Facebook page to attempt communication with someone. So what I’m trying to say is, don’t expect help resolving any issues that may arise from this company because they do not have any customer service what so ever.

✅ Trip Verified | You get what you pay for with Allegiant. The airline is extremely cheap and offers the worst customer support as a result. Both of our flights to and from our destination were canceled. Both times the airline offered a small voucher and when I decided to cancel and use a different airline on the return flight, they did not refund me my full money for the tickets. Customer support is absent, you will never get a hold of them. The company uses horrible integrity and treats customers terribly. I will never fly Allegiant again and suggest anyone else do the same.

✅ Trip Verified | Over 10 hours in the airport from delays. Not even an apology or explanation from crew/staff. Customer service literally replied to my email a week after I had sent it. Would not recommend.

Not Verified | I was apprehensive (a gross understatement) to fly on Allegiant. I needed to go to Titusville for 2 nights and thought I would try Allegiant because it leaves from Harrisburg (very close to my house) and arrives in Sanford (easy airport). I fly a lot and am fortunate to have experienced some excellent airlines in coach, business and first class. I was NOT looking forward to flying Allegiant and was reading to have delayed flights, dirty planes and rude staff. My flights were ON TIME, the ground and in flight staff were very pleasant and the planes were as clean (or dirty) as my previous flights on other airlines. My flight to Sanford was on an A319 while the return was an A320. The seats on the A319 are VERY VERY CLOSE with little leg room and are very much like lawn chairs! The return flight seats had a normal amount of leg room. Seat do not recline. My only complaint would be with the Sanford airport and not the airline. Because the airport is small it is very easy to navigate and car rental and returns are a breeze. While waiting for my flight I ordered a drink. Well alcohol is $15 a drink! I am fairly use to 'airport pricing' and thought this was a bit high. Last month in Baltimore I ordered the same and it was a 'mere' $10 for the same. Maybe the price to pay for the small and easy airport convenience.

✅ Trip Verified | I would not use Allegiant Air again if they paid me to do so! I have been attempting to simply upgrade my car bundle to a larger car for weeks and weeks and weeks. The car rental service (Enterprise) cannot assist me, because they say it was booked thru Allegiant. I have called and called and called and called and have been placed on hold for periods that exceed 2 hours. No one ever answers, and the call just hangs up on you after you have been holding for extended periods of time. In fact, often the customer service line simply rings busy. I have tried their online chat and there are never representatives available. I have sent multiple emails and never get a response. It is not worth the tiny savings you think you are getting. They indicate that you can make changes and even cancel for free but trust me, you will never reach anyone to help you to do so. Avoid them. This is the worst budget airline customer service I have ever encountered.

Not Verified | Terrible customer service regarding cancelling flights, baggage etc. I tried calling Allegiant for over two weeks daily and never got through to them to discuss a cancellation I wanted to make - it cost me $100 Baggage. I flew from point A to point B and then with the same carry on I was pulled out of the boarding line and told it was too big by 1/4 inch and charged an additional $50 on top what of had already paid for a carry on. At least be consistent if you’re going to gouge customers.

Not Verified | Allegiant cancelled the flight due to rain and they refused to do anything about my return trip. So there I was thousands of miles from home, stuck to find another airline at the other airport to try find some way home. They never offered any type of remedy. No amount of cost savings is worth the stress and anxiety of trying to find a flight on Easter week. I was such a fan of Allegiant until this disaster. What an example of poorly run operations.

✅ Trip Verified | We have friends who frequently use them and they have recently told us that they have had delays and even last minute cancellations. We booked a quick weekend getaway to Las Vegas. The flight out from Belleville was delayed almost an hour, not in love with this but, hey, we’re going to Vegas so let’s just be happy and enjoy. That’s what we did and it all worked out. After spending a few days there we were enjoying our last afternoon and preparing for dinner and a show and I hear my wife say “OH NO!” We found out around 6:00p.m. That our flight for the next morning had just been cancelled. Saturday evening plans had to be put on hold. We tried finding alternate flights and Allegiant had none to offer. Other airlines were filling up faster than we could book seats. We had a 3 way call with our in-laws as well as our daughter and we were all trying to get seats on a flight so we could get home today (Sunday) to pick our pet up and prepare for the workweek. Finally our daughter text us at 10:00 Saturday night telling us Southwest had just opened a flight that would depart at 5:30a.m. this morning 04/03/2022. We were fortunate enough to be able to jump online and get 2 seats booked so we could get home. Those tickets cost us and additional $1,400. Allegiant messaged us telling us how sorry they were and that they would give us a $150 voucher to be used on a future flight They wanted us to know they were here for us and appreciate us. We aren’t interested in a voucher! We are interested in our money back and the difference we had to pay because of the inept business practices of Allegiant Air. We don’t know if we are even getting a refund on our tickets because when we try to call they are experiencing higher than normal call volume and our wait time is approximately 2 hours. They suggested we call between the hours of 9:00p.m. and 4:00a.m. Pacific time. Allegiant left us and a lot of other customers high and dry. If possible they have seen their last dime from my family. Not sure how long a business model like this one can last but I’d say things don’t look good for them!

Not Verified | They cancelled our flight while we were checking in and they didn’t notify us in any way. We stood there trying to find something else and they were no help. The only available flight for us was Thursday. We will never use them again. We ended up having to drive 12 hours home.

✅ Trip Verified | Bad business practices! It seems they are cancelling flights based on the amount of passengers not on the amount of employees. Canceling last minute and saying you can schedule another flight at no extra charge but making none available. When you go back to their website you can book but not at original price. They have done this several times.

Not Verified | Our flight was completely cancelled 2 hours before departure. Due to a little rain shower in Tampa. Completely ridiculous. They couldn’t even just delay the flight a couple hours. Completely cancelled it. Even during spring break. When many families including mine have had trips planned for months. Never flying Allegiant Air again.

Not Verified | Avoid this airline. You get much less than you pay for. Initial price sounds great but when they ruin your vacation you will wish you flew on a real airline. Customer service is horrible. They just don't care. On my most recent trip they ruined my golf club case (tore the handle off and didn't even tuck it inside so I could fix it - it was just gone). They took two weeks to review my claim and then denied it (of course) because their policy is that you have to file it within 4 hours of the flight arrival. Their was not one at the airport to file a claim with. So after waiting for my damaged bag to arrive, then getting home, the 4 hour window was expired. If you sucker for the cheap price Allegiant offers, you will be disappointed on what a miserable experience it turns out to be.

✅ Trip Verified | Flight got cancelled leaving Fort Wayne to Florida last minute on a Saturday almost at midnight. So after waiting several hours at the airport since 5:30pm we were not able to leave. Next flight was not available until Monday night, so we lost several days of our already booked vacation and paid for hotel rooms. Mondays flight was then delayed and we didn't get into Florida until after midnight and by the time we got the the hotel we had essentially lost another day.

Not Verified | The return flight of purchased round trip flight was cancelled by Allegiant Air unexpectedly a few days prior to the trip. Email and customer service number direct you to manage your travel online. Tried multiple times to change our return flight to no avail. Kept getting error code despite trying to change flight to other available flights on work computer, home laptop, and via app on cell phone. Called customer service number and says 2 hour wait time. 6 hours and 20 minutes later no answer just same message over and over stating someone will be with me shortly. Called my wife's phone also and that phone has been on hold for 3 hours with no answer either. Really only chose to fly Allegiant as it is only direct flight from Asheville to South Florida which is "easier" with kid but after multiple flight delays and cancelled flights I've had it with them. Rather pay more to take connecting flight with Delta or drive to larger airport for direct flight.