Allegiant Air

Travel with Allegiant is a nightmare! According to their own personnel their planes are old and break down often. My trip from Provo UT to Oakland CA was delayed by 6.5 hours. The return trip one month later was an odyssey: it took 11 hours and 3 different planes before we could make the 1.5 hour trip. The first plane fully loaded with 200 passenger was not able to even get to the main runway before breaking down and was towed back. The second plane sent to "rescue" came 5 hours later but was grounded due to mechanical problems. We had to wait more hours for another "rescue plane". After boarding and ready to take off on this third plane the pilot announced that his instruments showed not enough fuel for take off and we had to wait in the tarmac to be refuelled. What started with boarding the first plane at 8.30 am in CA ended at midnight in Utah.

Just flew from Lexington Ky. to St. Pete and back. Beware you get what you pay for. Beautiful day no weather problems and we were 2 hours late leaving. Attempted to check in online and it forced me to show I was checking bags when I was not at $39 a piece gate agents had no authority to help at the airport and gave me a number to call waited 40 minutes for some guy to tell me I had to email the company and they would get back to me in 6-8 weeks. Along with the fact they have some of the oldest and dirtiest planes I have flown on this is truly the Greyhound Bus of the airline industry.

I had booked a flight to Las Vegas on Oct 20th-24th with 4 of my friends. Told our flight was cancelled due to fog in Bellingham. We were told they do not compensate for anything not even a meal shuttle or hotel. It was up to us to find our own place. We were to call in 2hrs to find out if we were to leave the next day but again no information. On top of all that we were all double booked coming back our bags were all labelled wrong. We were sent back and fourth in the waiting area and even booked to the wrong gate. Our flight home was so cold. My friends and I will not be flying with Allegiant again.

Got what we paid for. Yes the airfare is cheap however when you starting adding up the extras it will amount to the same price. We live in Montreal Canada not far from the NY state border flew from Plattsburg to Fort Lauderdale. We will never fly Allegiant again. Customer service is horrible both on the phone and onboard. Staff are unknowledgeable. I will add that at the time you could park free at the airport now the charges are too high nevertheless they charge for luggage and other fees and that brings the total to the same as for someone leaving from Montreal to Fort Lauderdale Florida.

This is the most disorganized and unprofessional airline I've travelled with. My husband and I flew from Bellingham to Las Vegas. I spoke to a woman on the phone to find out how the seat selection works. She was very short with me I called a second time spoke to a different person who told me I'd be better off checking in at the airport as opposed to online if I don't want to pay and want to select 2 seats together because online it's computer generated but at the airport a real person will select seats for you. Upon arrival at the airport I was told that wasn't true regardless how you do it it's all computer generated. Our flight ended up getting cancelled due to fog and the plane landed at a different airport. It took them hours to give us this information even though they knew the flight had landed elsewhere. Finally we were told the flight would be the next day. No assistance was offered to help us with the cost of an overnight in a hotel. When a mob formed to complain they reluctantly offered names of several hotels that would provide a distress rate. On the flight the seats are pretty cramped and do not recline at all. Absolutely nothing was offered in the way of food beverages or reading material not even water. Initially you would think Allegiant is a much cheaper alternative but they charge you for everything. If you bring a carry on it's $13 in advance or $50 at the airport each way. For a checked bag it's $20 in advance or $50 at the airport each way.

My partner and myself flew Delta to and from Grand Rapids without any difficulty. Unfortunately our daughter is on a budget and she booked with Allegiant Airlines. All I can say is take the "recommendation" to arrive 2 hours prior to your flight very seriously. They will sell your ticket right out from under you. My daughter checked in 45 mins before her flight out of Mesa AZ. She was told she was too late but watched in tears as others boarded the flight she was supposed to be on! The representative stated the next flight is next Thursday! Very cold and uncaring.

I travel from the Huntington and Charleston WV area to Orlando or St Petersburg Florida at least once a month and have done so for 5 years now. Allegiant has charged a one way price as cheap as $19.99 each way and as high as $249.99 each way. Prices are very weird. I understand their schedules and schedule problems. I don't understand their prices. Allegiant is convenient for my travel plans but in 5 years they have made so many changes with booking baggage and especially seating. They never offer any kind of relief for any of their mistakes. Today I received an e-mail advertising a one way special to St Petersburg for $44.00 for dates 12-9 through 12-23. I immediately opened the website and tried to book at this price only to find out after a 45 minute wait on the customer complaint phone line that those prices sold out completely but there were plenty of seats available for $92. Gate personnel in Huntington have been very rude and even yell at passengers. Customer complaints and assistance by phone are put on hold up to an hour. Gate rules and booking rules are not enforced once on the plane. Such as overhead usage and seating. I will continue to use Allegiant but only if I can catch a good price. It is much more convenient consistent and comfortable to drive an extra 45 minutes to Columbus and book with Airtran.

Two hour delay to ride on a plane with mechanical problems treated rudely not offered even a bottle of water for being delayed. Other airlines we have flown on have given us vouchers for food when we were inconvenienced. I witnessed an Allegiant employee laugh at a customer that had waited over an hour for her luggage. We stood in line with the other passengers on our flight for 15 minutes while three agents leaned on the counter and did nothing only to find out we were standing in a line that was for re-ticketing for a cancelled flight. The re-ticketing agent was telling passengers that they were in the wrong line one at a time as they requested their boarding passes. Our agent was very gruff and acted as though he was conducting some kind of military exercise.

We were booked on Flight 541 from Monterey to Las Vegas on Sunday 10/6. After the plane was loaded a passenger had to be removed by security and the flight was then cancelled. This cancellation was not the airline's fault. But the flight the next day was scheduled for 5.35 pm and it was delayed until 7.30 pm. Then once we were all on the plane ready to go the auxiliary power unit would not turn on and there was another delay until they could get the engines started. We finally arrived in Las Vegas at 9 pm. Monday night. There were no problems with our return flight but after this experience and reading the other reviews I don't think we will take Allegiant again.

Flew from GSP to FLL this week. Flight on time and arrived on time. Fly with Allegiant every month and have only had one issue with late departures. Friendly crew and clean aircraft.

Just flew from St Pete to South Bend and back over the past weekend. We purchased and checked in online with no problems. They're a nice airline with friendly staff and clean fairly roomy planes. Our only issue was the punctuality problem they seem to have with everyone. Our flights were delayed both times by 20-25 minutes. Not deal killers but still annoying. Seems like they would be more concerned about maintaining their schedule but they don't apologize and everyone acts as if that's standard procedure. Feel free to leave the A/C on while we're waiting to depart or deplane. It gets stifling real quick.

I will never fly Allegiant again. We were told that we had to arrive 2 hours before departure at the gate this morning at Oakland Airport. We were there on time at 7.30am for a flight to Provo Utah. A half an hour before departure they tell us they forgot to notify the 1st Officer that he was flying so we waited 1.5 hours for him to arrive. Once he got there we were notified the plane had been grounded and we had to wait for another to come from Las Vegas. Flight finally took off 6 hours late. The pilot was very apologetic and said we could have a free drink on the plane but when I asked for a bottle of water they said I could only have a cup! My husband missed his 40th reunion tonight because of their incompetence.

When flying from Tri-Cities Tenn to Florida they are the only direct-flight game in town. We have used them for several years with minimal delays. They were particularly good at responding to the loss of several aircraft a few days ago. If money were no object I suppose we all would be using a chartered Lear but for most of us money is a factor and Allegiant provides reasonable service at an unbelievably low price.

We travel frequently from Clearwater to Knoxville. We have been delayed at least once on each of the last 4 trips. If someone else would take over flying to Knoxville we'd switch.

When Allegiant Air began flying from Allentown PA to destinations in Florida they were wonderful to fly with. Their staff was courteous and their flights were very reasonably priced. I told everyone I knew how wonderful my experiences were with them. How things have changed! They are now one of the rudest group of people I've ever encountered in a service based industry. During my past few trips from Allentown to Clearwater I've had one bad experience after another. Instead of trying to help they've continually stated "We are now an a la carte airline". I'm sure that they don't care but they have lost another customer.

For the money that we paid it was an excellent flight. I flew from Las Vegas to Kalispell MT - Yes they charge you for any added things such as carryon luggage seat assignments onboard drinks etc but if you are interested in a low fare and getting from point A to point B - I don't think they can be beaten. Our flights were on time the crews were cordial and the check in experience was comparable with other major airlines. Allegiant is a discount airline so you cannot compare their services with a Delta or America. They provide basic transportation at a very reasonable price. The downside to them is that unlike the major airlines they do not have a large number of extra airplanes sitting around so should you encounter a mechanical problem the plane will have to be fixed before you can fly they cant fly in an extra aircraft. I think for the money paid they provide an excellent value in airline travel - you simply must realize what they do and that is basic air transportation.

My wife and I were flying from Stockton CA to Las Vegas on June 30 after attending a wedding. The flight we were supposed to catch was finally cancelled after keeping everyone waiting for the entire day. We were supposed to leave at 2.20pm but the rescheduled flight didn't leave until 7.45 the next evening on July 1. No less than 3 other scheduled flight left for Vegas before I would have been allowed to board a plane. I refused to be at their mercy and caught a flight from Oakland that put me in Vegas around 7.00am the next morning 13 hours before the Allegiant flight finally left CA.

A couple of weeks ago I flew for $66.00 to Florida and $66.00 return. I have a vacation home south of Tampa so I don't need to take luggage. I take my purse and walk on and off the plane with no hassles. Yes I have to pay 2.00 for water pop or a snack but compared to paying 500.00 return flying from Ottawa I just can't justify spending the other 350.00 difference and Air Canada doesn't provide meals anymore. Yes I have to work around the Allegiant flight times and pay for my snacks and yes I have less flexibility but I am saving a lot of money! I find the staff courteous friendly helpful and professional. I don't need an inflight movie it is only a 3 hour trip. I applaud this airline for providing good service at great prices and direct flights.

I have flown many different airlines in my 76 years but I must say the charter with Allegiant to College Station Texas this past Saturday September 14 2013 was one of the most abysmal experiences I have experienced. Firstly the cabin crew were rude and professed ignorance of information regarding the charter flight. The beverage service offered by the airline would have done well in a comedy routine no coffee/hot beverages yet the bottled water was served at room temperature (no ice offered) and in this case tepid. The plane itself was dirty and odorous and the lack of ensuring the aircraft was serviced and ready to go upon departure to Birmingham from Houston Bush was out of a Keystone Kops routine. The supposed delay caused by mechanical issues was explained in 3 different stories from the same representative concerning a door that was an emergency egress that could only be opened from the outside heaven help us had we had an emergency that required using that (rear) door if it could only be opened/closed from the outside. A trip of 12 hours inclusive of a 2 hour ride to the airport passenger airport procedures and attending a 4 hour football game ended as a twenty six hour expedition. Never again will I be a passenger of Allegiant Air and I strongly discourage others to use Allegiant.

We used this airline for a charter flight round trip from Birmingham Al to College Station Texas and then back to Birmingham out of Houston. Never again. The flight attendants were so concerned with socializing with passengers who were buying alcohol that some of us barely got or regular drinks. On way back the flight was delayed for 4 hours due to "mechanical issues" in College Station and then the flight crew had to have their FFA mandated rest period. They told us at the gate that when the crew got there the plane would be fuelled up and ready to go. When we boarded the plane it was hot and the AC was not on because of the engines not being on. The pilot then came on and told we would have to wait to leave until the plane was refuelled so we were lied to at the gate. Overall horrible experience.

We had our flight cancelled from Bellingham to Maui this August. After standing in line for almost 2 hours we found out the flight was cancelled only when other passengers were getting calls on their cells from the airline. The counter staff looked like teenagers and were no help at all. Finally after several hours an Allegiant rep showed up and we were put up for the night at local hotel only to arrive the next morning to have our flight delayed again two more times. Very poor service. Even airline employees told us this is a recurring problem and not to fly with them at all. I think after reading all these reviews I will take their advice and throw away the flight credits they gave us for another time.

My son flew from PHX to Oak 9/6/13. The plane was delayed 1 hour for weather and 2 more hours waiting for a replacement crew member. Return flight was set for 9/9/13 at 2.30pm here it is 8.40pm and they have just taken off from Oakland. There were "mechanical issues" is what they were told. There were a limited number of food vouchers available and warm bottle of water at the gate. When I called the airline I was told they do not refer to another airline and that "pizza and drinks were given out at the gate". This was not what I was told by the agent in OAK when I spoke to her at 4 pm. Told they would however give me a $50 voucher for another flight! Never again.

We have flown Allegiant since they came to our area and have never had a problem We flew out September 1st to Las Vegas. Ticket agent was great fast and friendly plane took off on time and we even landed in Las Vegas a few minutes early. Return trip was the same ticket agent was friendly and funny. Flight attendants on both flights were friendly. Plane took off on time and we landed on time. Ok so the seats don't recline not a problem we just stood up once and a while to stretch our legs. Food no problem the wife packed some snacks for the flight out and the return trip. All in all we have had great trips with Allegiant and we will continue to fly with them. We love the direct flights.

You get what you pay for! We have flown with them 6 times and noticed that there is a 50-50 chance that you might make your destination on time (or on the same day). Do not depend on them to get you anyplace on a tight schedule. We always allow 1 day between connections. Departure passengers often sit on the plane for hour(s) - sweating/freezing - while the status of the flight will be reported as "in route". Very often the Flight Staff are a blessing and they have a lot of humor about how bad the service is (In Flight Entertainment!). If Allegiant promises you a refund/voucher don't hold your breath. SWA will be about the same price once you factor in the extra $$ on bags seat assignments old Coke and bagged peanuts.

Flew Allegiant for the first time from Bellingham to Maui. Flights were fantastic (left on time and arrive in Maui 30 minutes early). We are a family of 4 from British Columbia Canada and by flying Allegiant we were able to save over $3000 in air fare. The flight wasn't full so you could spread out between the seats or sleep on 3 if you wish. We brought our own food and purchased bottle water at the airport. Yes the planes are basic and don't have TV's etc. but if you're prepared (bring your own portable DVD players cards books etc) the flight was good (actually spent time talking to our kids rather than having their noses stuck to their phones). Would definitely fly Allegiant again already planning our next trip!

Attempted to fly my sister out from Oakland to Reno during the first week of their new route. She was supposed to leave at 5pm and arrive at 5.55pm. The plane has now been delayed 3 times and now projects a 4 hour delay which is the amount of time it took me to drive the same distance last weekend. When I inquired with the airline about the delay they replied "we have no information about the reason for the delay". When I expressed my own concern about a delay that was so long given the length of the route they did not seem concerned and instead gave me a canned answer about variability in reasons a flight is delayed. I wish I had read the reviews on here before purchasing a ticket. Apparently a flight schedule for Allegiant is kind of like throwing a penny in a wishing well.

Niagara Fall to Clearwater. Waited close to 12 hours on the trip down only to have it cancelled late that night. We were not allowed to leave the airport let alone go outside for some fresh air. Staff at the airport were very accommodating and apologetic however the person who was calling the shots on how to handle the issues missed the ball entirely. Finally got out the next morning with another 2 hour delay. Coming home there was another mechanical issue with our plane and we were delayed another 4 hours. An awful experience.

Flew from Niagara Fall to Clearwater. It was supposed to be a 3 day get away. Waited close to 12 hours on the trip down only to have it cancelled late that night there were no other planes available. The staff at the airport were very accommodating and apologetic however the person who was calling the shots on how to handle the issues missed the ball entirely. We finally got out the next morning. There were quite a few Allegiant planes at the terminal the next morning not sure where they were the day before. Coming home there was another mechanical issue with our plane and we were delayed another 2 hours. We've flown many times and have never experienced any lengthy delays like this one. Our whole trip was book thru Allegiant waiting on rebates hope that comes on time!

Got what we paid for. Yes the airfare is cheap however when you starting adding up the extras it will amount to the same price. We flew from Bellingham WA to Honolulu it was about a 6 hr flight. The seats do not lean back. Therefore for the whole 6 hours you are sitting straight up. We will never fly Allegiant Air again. Customer service is horrible both on the phone and onboard. They are unknowledgeable. I hope Allegiant is reading these reviews and take notice.

I paid for carry on luggage since I was only on a 3 day trip to PIE out of LEX. I requested wheelchair assistance which they provided without problems. The kids who brought me to and from the gate at both airports were great. Boarding the plane in LEX the flight attendant looked at me as I got out of the wheelchair and looked at my carry-on. She asked if I could lift it and I said no I would need help. She practically ripped it from my hands and said "well I can't do it for you" and said it would be gate checked. I let that go but on the return flight again I was asked if I needed help and again I said yes. She threw it in the overhead and said "next time check it!". I will gladly pay more for another airline to avoid flying with them again.

I was on a flight from Montana to Las Vegas. Plane arrived 2 hours late was not given a reason or an apology. Once everyone boarded the and were just about to take off (or so we thought) the plane had "technical difficulties" and we were forced to sit on the parked plane for another hour and a half! The flight attendants were rude and did nothing to make us feel comfortable as we sat there with no explanation as to what was even going on or when we'd be leaving. I then missed my connecting flight because we were five hours late getting to the airport and was stranded in the Las Vegas airport by myself forced to spend $540 on a new ticket to my final destination to Chicago. They charge you for every bag the service is unbelievably poor. They do not care about their customers.

Sanford to South Bend and back. Flight home was Sunday Aug 18th 2013. I do fly this airline but things keep changing and flights getting cancelled. My complaint is that 2 travelers flying together getting tickets at the same time and paying with 1 credit card are put in two different rows. This is 2013 when you can do anything with technology. When I addressed this onboard I was spoken to rudely. My theory is I was being punished for not paying for my seat and other passengers agreed.

We travelled for 3 years on Allegiant from various locations in Montana and Sioux Falls as flights were a great deal and they were direct flights to LA. Last year the charges for carry on luggage were introduced and that was just about a deal breaker. Then when we had to exit from the back of the plane on the LAX landing strip after two hours in the plane due to another mechanical problem after having waited approx. 3 hours on our trip down the week earlier due to mechanical problems that was the last straw. We no longer felt safe on this airline the numerous mechanical delays you read on this website site attest to this. It was a good airline once. It was a good value once. No more.

A week ago our daughter and granddaughter travelled on a direct flight from LAX to Billings MT. They were to arrive at 8.05pm. They arrived at 1.50am. A 6 hour delay. They were given $8 in food vouchers. Since we are an hour from the airport we didn't get to bed until 3.30am. Shockingly enough just 7 days later on their return flight yesterday they were again delayed. This time 7 hours! They were supposed to leave at 8.05pm but were delayed until 2.50am. They didn't arrive home until 7.45am. This time they got $8 food vouchers and $50 trip vouchers which are useless as we will never use this airline again.

Their rates aren't that cheap after totalling all of the add-ons and my time is much more valuable! Arrived at the gate in Vegas exactly 1 hour before we were to leave. They did not start boarding until 20 minutes before plane was to take off it took almost 45 minutes for them to get the plane loaded. After waiting in line to take off we were almost an hour late leaving Las Vegas. When we landed in Grand Junction another Allegiant jet was in our space. We sat on the tarmac again. They had two people to work both planes! Luggage was another hour. A 57 minute flight took us 5.5 hours! We could have driven from Grand Junction to Las Vegas in the time it took us for this direct fight.

Four hour flight delay leaving Provo UT for Oakland CA which meant that I would be missing the meeting I was going to. Flew to Oakland and on the return trip I had an 8 hour wait. Both times it was mechanical problems. They kept announcing vouchers they would be giving out. Everyone thought they would be for future tickets but instead they gave $6 food vouchers.

Arrived at Peoria Il. airport 2 hours early on July 22. Instead of leaving at 5.20pm because of problems we didn't leave until 10.20pm. Arrived in Las Vegas at 1.40am arrived at our hotel at 4.15am. We could have almost saved a night's lodging. Returning from Las Vegas to Peoria 2 hrs. late - they were short a plane! 40 Minutes on the tarmac doing paperwork. All in all it was not a bargain experience.

I took my first and last flight on Allegiant had to go to Montana for business. Flight to Montana was over 3 hours late. Flight leaving Montana (different city) was over 8 hours late sat on plane for 2 hours with the same excuses as outbound. Replacement plane had to be flown in from AZ. but it wouldn't arrive for 2-3 hours. 30 mins later the plane coming from AZ is no longer going to come. The Allegiant reps at the ticket counter were not able to change a passengers ticket to a different flight had to call the customer service number. Was on hold for 1.5 hours trying to talk to customer service. Ended up missing my Southwest connection in Vegas.

Flew from Boise Idaho to Las Vegas on August 1 2013 - flight #469 delayed 3 hours. Return flight #468 from Las Vegas on August 4 was delayed 4 hrs and 40 minutes. Sat on the tarmac for about 1.25 hours of the LAS to BOI delay due to a mechanical issue. No complimentary drinks (alcohol) nor complimentary vouchers for future flights were offered for either of these delays. I am a MVP Gold with Alaska and Preferred/Premier with Delta. Any time this happens with either of these airlines there is always something offered due to the inconvenience. First and last time for me flying Allegiant Air.

Pasco to Las Vegas 3x to Mesa 2x and Los Angeles 2x. You don't fly Allegiant if you expect comfortable seats warm service or even being on time. It's a relatively inexpensive ride that's all. Bring your own drinks and food. Get to the airport a couple hours before the flight. Don't show up with overweight bags. Expect flight delays. Expect skeletal staff that's worked to the bone doing multiple tasks. Don't fly Allegiant if it's a really significant trip like attending a wedding or going to Hawaii. Don't get same-day-as-flight show tickets in Vegas. If you play defence like that and expect nothing more than bare minimum no frills travel then Allegiant isn't a bad way to fly. The longest delay I ever had was a 3 hour delay leaving Pasco for Vegas. It killed that evening there but we hadn't booked and shows that evening either. Just flew to Los Angeles this past weekend. Short acceptable delay going down. Return flight an hour delay because they initially didn't have a flight crew. That was a new one. But they flew faster and we arrived only 45 min late which is essentially on-time for Allegiant.

I have flown Allegiant about 8 times in the last 18 months. It is a great deal when everything goes according to plan. I think in the last few months there have been more and more problems. And to have your flight cancelled and rescheduled for the next day after waiting in an airport for 5-7 hours is extremely poor customer service. Staff seems to do the best they can under the circumstances. Lately I have not been getting very good rates either by the time everything is added in. I'm back to flying Delta.

Great for the price. Even with the extra charges for baggage stored in overhead and paying the small fee for a selected seat to ensure we all sat together the total cost per person was still half compared to using a major airline. We flew from Mesa AZ to Rochester MN round trip and there was only about a 30 minute delay at departure and about a 45 minute delay for the return flight. You can also save on baggage fees by paying a head on line any time before check-in. For only a 2.5-3 hour flight the tight seating was bearable. I would hope for a longer flight that they use a larger airplane with more room for comfort.

I have taken 3 flights from Des Moines IA to Las Vegas the last 3 years. Overall the price was good flights on time and staff friendly. Even with the added costs of luggage seat purchase etc the airline is still cheaper than others. The older MD 83 aircraft are a cause for concern and I am aware from friends that they have higher than average delay rate. I will still fly them because of price and non-stop service. All airlines have problems.

My granddaughter was supposed to take her first solo trip today. I had her to the airport well in advance. The board said that her flight was to be delayed 1.5 hrs. When she had made it through security I left her. I got home at 2.00 in the afternoon thinking she would be boarding around 3.00. The day progressed and she finally boarded thinking her flight would be leaving at 5.00. Well they eventually took everyone off the plane then put them back on then took them off again. I picked her up around 7.00. She had been told that the plane would leave at 8am and that information could be found online to make the changes. We can't find anything online so we hold and we hold and we hold. This is one of the worst experiences ever.

Stranded at Las Vegas McCarran International airport for 5 hours. Told that our original flight with 200+ passengers was delayed due to aircraft issues to 12.30pm and was scheduled for 9am. At 12.30pm told that it was delayed again until further notice. All we were offered were $8 meal vouchers and soda cans/water. Now we are told that an empty plane is coming for us from Phoenix. Seems like this airline is always having issues. It is possoble that our flight will be rescheduled until tomorrow morning. It is currently 2pm and we have no notice as to when/if we will be departing.

I have flown with Allegiant a few times over the last couple of years. They fly to the city closest to my daughter (St. Pete FL to Plattsburgh NY). Generally the best value and location for me and good service. All airlines have mechanical problems from time to time but I do worry about the age of the planes. They had plane trouble today (July 29) again and bussed passengers from Albany GA to St. Pete FL. I am planning a trip for November and contemplating my options based on today's flight problems.

I will never fly with Allegiant again. We booked a flight from Provo UT to Oakland and back. A simple 1.5 hrs flight. Not so! Both flights had a 4 hour delay. The only compensation given was a complementary drink. Planes are to old and need to be replaced. The seats do not recline and carry on bags are $25. You can take your chances but I never will again.

My mother flew myself husband and our two minor kids from Ft.Wayne Ind to Tampa/ST.Pete. When we boarded the flight attendant told us to throw out the drinks we came on plane with even though their website says you can bring food and drinks on board. Staff very rude. On way home the plane was in horrible conditions. We were unable to sit with our minor kids but some fellow travelers did switch seats with myself and my 7 yr old daughter. Never again will I fly them.

My wife flew Allentown-Sanford one way on July 7 and all went smoothly. No hassle printing out online boarding pass with aisle seat assigned for free no security hassles at under-utilized ABE airport flight smooth was actually due in 10 minutes early but in fact arrived on time. She was travelling with a personal item only so no extra fees to her rock bottom one way fare. I agree with prior reviewers that their fees do add up quickly so plan accordingly. Also keep in mind Allegiant flies from small airports which generally mean higher fares so at least you get the non stop service with them. Also bear in mind if you suffer a delay which is common with all airlines these days this could have been time wasted with 1-2 hours at a hub airport. As in most customer service reviews people quickly point out the bad without reporting the good. My advise is give them a try and judge for yourself.

Waiting at the airport more than 5 hours and still here. The management keeps telling us stories. I am flying from GSP to FLL. I come to GSP each year to visit my kids at summer camp. They pulled the same thing last year. I will never fly them again.

Booked 3 passengers at the same time from Mesa to Duluth. Each seat was in a different row. Seriously? Another way to get you to pay money. Flight left at 6.45 am - we were told that once we were at altitude they would be coming around with the snack cart where all items were for sale however no coffee or tea but they had a full assortment of alcoholic beverages. Really? I can't get coffee but I can buy a beer? No thanks! No delays on the flight but waited for an hour for our bags at baggage claim. Spend the extra money and fly another airline.

I get that this is a bare bones service but when an airline resorts to intentionally separating people because they didn't pay to choose a seat that's going too far. Not only that on a 2/3 full aircraft (both ways) they wouldn't let us move. This was on a flight between Bellingham and Honolulu in January 2013 and instead of impressing us with their value they were mean spirited in an attempt to extort a few more bucks. We won't fly Allegiant again.

Ft Lauderdale to Greenville. Seems to be a consistent theme on this site. 4.25 scheduled departure - actual departure - midnight. Reason - 'mechanical' issues. There were 40+ kids on our flight heading to camp and still had a 2 hour drive to NC after we landed.

Nov 2012 we flew out of Bellingham family of 5 2 adults 3 under 12. We saved almost $1000 flying Allegiant the parking was where we saved as well as Allegiant flies into smaller airports. Check in was fine and we paid for assigned seating. Well worth it as we were 5 and we had the first row. The seats were fine no complaints. Flight left on time. The cabin crew were nice and attentive. No high pressure sales. My kids loved the snack packs they sold on board and I didn't mind paying for them they were not that expensive. The plane was clean but they are older so there has to be some wear and tear. Flight times were exactly as mentioned. We paid for 5 carry-ons. Coming back we were delayed 4 hours at LAX and had to move to another gate. Yet when we boarded the flight was good. So with the small fees and delays I being not wealthy will continue to fly Allegiant.

Flights both ways from Vegas to RFD and back went well. Flight out was on time. Plane was clean and seats were comfortable. Staff very friendly and courteous. Experienced good communication from staff and pilots re: gate change need for full runway slightly warmer cabin until engines full on and longer taxiing and delay about an hour on return flight. Airline does charge for both carryon and checked bags and food/beverages but this is mentioned on their website. Smaller plane so important carry on baggage meets their specifications which is listed on their website. I had no problems re: carryon checking in and printing online boarding pass. Overall a good experience with them. Would fly them again.

First time and last time flying Allegiant. Flew from South Bend to St. Pete. First flight delayed 3 hrs. We had just begun take offf when we stopped abruptly and were told there was a gauge problem. We had to deplane while we waited for the maintenance crew to drive back to the airport! On the flight home we were delayed an hour again due to an air-conditioning problem. Sat on a very warm plane and finally left after the captain said we could fly with one air conditioner working. No free drinks were offered for all these inconveniences which were significant! The low price of fares is also not worth it because you have to pay for everything from checked bags to overhead bags and seat assignment.

We signed up for text alerts for the 6/28 flight from Punta Gorda FL to Springfield IL. As expected we received alerts that the flight was delayed from 3.20 pm to 6.35 pm. Instead of sitting at the airport for a few hours waiting I chose to arrive 1.5 hours before the flight was scheduled to leave at 5.10 pm. When I arrived I learned that TSA closes at 5.00. There were no Allegiant employees at the ticket counter and when we attempted to contact "customer service" we waited for over 1 hour only to be disconnected and then called back to be hung up on. Told that we still had to be at the airport 2 hours ahead of the original scheduled flight. Why would they offer text alerts if they still expect you to be at the airport?

St Pete to Allentown PA we were delayed 2 hours and had to deplane bad weather was ahead. We understand that but then we were put back on the plane and it was thunder and lightning and we were delayed another 1.5 hrs onboard arriving 3.5 hours late. On our return flight 5 days later arrived to be told of a 2 hour delay finally they pushed up the time for boarding after 1.5 hours and we were in the air close to our destination an announcement was made that we could not land in St Pete Fl and would have to go to Tampa and they would shuttle us to St Pete. There was no organization and I and 3 others waited forever for a wheelchair and then had no one to push them. We finally got going about an hour later and couldn't even find any shuttle buses so we had to rent car in Tampa.

Travelled from Niagara Falls to Sanford FL. Left us in airport for 10 hours including 1.5 hours boarded on a plane without air with temps over 100 degrees. Finally cancelled flight and had to come back next day. There was not a morsel of food and only pop and water once. Return flight included a three hour delay and one very bad experience. The risk with delays and problems are too great and you too will be disappointed.

Plane was 3 hours late. After arriving in LV we had to sit on the tarmac for 3/4 hour until a gate opened up. They are trying to run an airline to maximize someone's profit at the expense of customer service.