Allegiant Air

Oakland CA to Provo Utah. Initially I was very excited to use this airline as I saw that the price for the trip was much less expensive than the usual commercial airlines flying into SLC. However I was disappointed as I continued the checking process and realized that I had to pay additional money for seats and for carry-on luggage. I then realized the total cost is not that significantly cheaper than Delta or another big airline. However I bought my tickets only 3 weeks in advance and may have saved significant money if I had purchased the tickets much earlier. I arrived to OAK 2.5 hours early in case there were any problems. Security clearance was a breeze. I am happy to say that there were no issues with delays or cancellations on this leg of the trip. The service was very good. Yes all beverages/snacks must be purchased but it is only a 1.5 hr flight and really who needs to drink/eat in that time. I can see why customers complained about the comfort of the seats as the backs are very thin and do not give a lot of cushion support. Anyway I had paid for a first row seat and I'm glad I did as I could easily get off the plane without waiting. I'm happy to say that I had no problems with my flight but I do wish the total price of the trip was much more of a "deal" than what I got in reality.

Flew July 11 2014 from Las Vegas to Casper WY - flight attendants were either inattentive or rude. Thought it was just a one time occurrence but we flew back from Casper WY to Las Vegas on Monday July 14th and the crew was worse. Plane was filthy front lavatory was inoperable. Spend the extra money and fly on an airline that at least acknowledges that are a person first and a customer second!

Never ever again. The planes are not clean the staff are not friendly and the fees are unbelievable. The maximum luggage weight is 40 lbs which will render a full size suitcase overweight almost 100% of the time. Starting September 2014 they are going to start charging to print boarding passes at the airport. Relentless!

TOL (Toledo) Ohio to PGD (Punta Gorda) Florida. Check In: Went smooth no issues with checking in and sent on my way. Security: Efficient and quick. Boarding: Very unorganized the gate agents didn't seem to have a grasp on customer service either. Boarding announced by someone who couldn't speak properly into the phone and 90% of her message never came through we all just sort of looked perplexed and formed a queue only to be snapped at for not boarding in the correct manner of which we never really heard. Upon entry into the old and tattered MD-80 we were greeted by a very sweet young lady and an older middle aged asian man who never smiled and he swiftly snapped at me "Seat Sir" he was the lead flight attendant and we all would endure his wrath later. Flight: Take off was quick the crew were up and out in the aisle within an hour after take off that probably had something to do with the argument the flight attendants were having in the rear. Once in the aisle the crew were pleasant and were very happy to be doing their jobs or at least they appeared so. Overall: You get for what you pay for apart from that not too bad.

July 9/14 checked in at 4.30am for a 6.30 flight to Fargo ND. Our tickets were for gate 31 but verbally told to go to gate 39. It was approaching 6.30 and my daughter asked the 2 staff there why we were not boarding yet and she told us our plane was at gate 31! Got to the gate at 6.25ish and there were 3 other people there as well we had missed our flight. We could see the plane still there but the door was locked. There were no staff to assist. The plane remained at the runway terminal for about 15 min. The next flight out of L.A. airport to Fargo was 3 days away! Our only option to get back home was to take a flight to Sioux Falls South Dakota rent a car and drive to Fargo. The flight to Sioux was delayed 1.5 hrs but miraculously it was ready in about 20min. So were were led out of the airport onto the tarmac and loaded from the rear of the plane! Allegiant Air does not have a PA system so they solely rely on yelling loud enough for their passengers to hear of any changes or to advise of boarding! I will say that they decided to waive the 75.00 fee for switching to fly to Sioux or at least for 4 of us that I know of. We paid for preferred seating yet out of Fargo 2 of us had what we paid for and one ticket had been changed for seating 4 rows back. Luckily one seat was empty and we were able to sit in preferred.

Our flight to Oakland from Phoenix-Mesa was delayed 3 hours (no other flights in either area were delayed) and then we waited an hour at Oakland until our luggage came. No explanation was given. I am currently at the gate waiting for my return flight which was just delayed 40 minutes because one of the flight attendants has not arrived yet.

I recently used this airline to travel round trio from Belleville IL to Orlando FL. I suppose to summarize I would categorize this as a fair airline. If you are planning travel with them make sure you take note of all the charges as basically everything (including advance seat selection etc) has an a la carte separate charge. Also the departing flight was two hours late and there was no explanation given by Allegiant staff as to why. The advantage of this airline is it flew out of a small general aviation airport that obviated the need for me to travel to St Louis. Recommended but be aware of all charges and propensity to lateness.

Rockford to Orlando round trip. Long delays both legs. The rudest flight attendants would rather sit in back and Delayed by 6 hours on 6/23 from Rockford to Tampa. Delayed by over 3 hours on 7/4 from Tampa to Rockford with no information about why there was a delay. Last month I had a similar delay from Rockford to Tampa and a flight cancelled from Tampa to Rockford. (On that flight they gave us a 100 credit but it cost me $50 in airport cab fare.) Always seems to be a delay with this airline.

I was a loyal Allegiant customer from their inception flying with them dozens of times. My last 3 flights via Allegiant have been cancelled/rescheduled - all for supposed mechanical issues for the following day - often after our having already been en route to the airport. That's 3 flights within 30 days! Customer service is non- existent. Communications about status are lagging even with signing up for text alerts. Yesterday's flight was rescheduled 4 times in 8 hours only to finally be cancelled after passengers had been held all day on standby/stand down. The only compensation offered is a $100 travel voucher for future travel.

Fly from GSP to SFB frequently. If you like riding a bus this is the airline for you. Cheap yes. In every way. Their fares look great until you start adding up all the extra charges. Never on time and if you have baggage pack a meal while you wait for it! Most uncomfortable seating ever. I guess if you only fly once a year it's OK to be inconvenienced but if you need to be somewhere on time look elsewhere!

On July 3 I lflew out of Asheville NC for Sanford/Orlando as this was my first time flying with Allegiant. I printed out my online boarding pass arrived before the time indicated and received an official boarding pass which indicated which gate I was to go to board the plane. The flight was on time and the pilot and crew were very courteous. Was a great flight! However the return was a disaster! On July 6 I was to fly out of Palm Beach Intentional. As before I printed my online boarding pass and arrived before the time indicated. This time I did not receive an official boarding pass indicating what time I was to go to board the plane. Instead I received the printed boarding pass that I proved which was torn in half and the gate number written on it. She instructed me to go to the left towards security and afterwards I would see the areas that indicated which gates. I went through security as usual and then proceeded to the gate written on the boarding pass. At the gate there were very few people there and I saw no Allegiant advertising. I asked someone who worked at the airport and she said yes you have the right gate. Since ever all flights were being delayed due to bad weather in the area I thought mine had been as well. About 10 minutes after the flight was to take off I saw one of the Allegiant employees who had been checking people in when I arrived. I asked if the flight had been delayed. She told me no I had missed my flight. I showed her my boarding pass with the hand written gate number on it. She informed me that that was the wrong gate and that she didn't recognize the hand writing. I feel that if I had been given an official boarding pass that indicated the gate number I would not have missed my flight.

Rockford to Orlando round trip. Long delays both legs. The rudest flight attendants would rather sit in back and play with their phones. When they have delays or cancellations you are in trouble since only one flight to destinations every few days. First and last time using them. I will stick with major airlines. Not a convenience of small airport or saving if not able to get to where you are going.

June 22/23 were 859 and 5859 from CVG to PIE. After experiencing 7 delays plus a total cancellation of our flight on June 22 this is the bottom line (according to me). Allegiant is simply unable to accommodate delays (weather/mechanical) flight crew timing out or what have you. The fleet is very small so they cannot put you on another flight like the other big carriers can nor do they have contracts with other airlines to re-book you and get you on your way. After the headaches disappointment worry and trouble I went through for my trip the savings was just not worth it. Its not to say that Delta does not experience issues they do they are just better able to accommodate and/or offer options.

My family flew out of Knoxville Tennessee to Sanford Florida on Flight 697 Sunday June 29 2014. This was our first and last time flying with Allegiant. The overhead cool air did not work. Therefore the air in the plane was hot and stale. We had to fan ourselves with the Allegiant emergency instruction card. I am thankful the card was available as that is the only good comment I would have for Allegiant. Allegiant's staff were fully aware the air was not working during the previous flight as well. We were advised air was blown into the plane to cool it down inside as the inside temperature was over 85% from the previous flight and that the problem was repaired prior to our boarding. The repair statement was not true. Shame on Allegiant and the staff as well. Being truthful and apologizing for the problem would have made a difference. Instead their lack of concern and deceit has lost three customers.

My daughter's Flight 150 scheduled to leave Mesa AZ to Missoula MT on July 5 2014 at 7.40am finally left at 4pm and only made it to Idaho Falls. Bus transported passengers who did not want to wait until July 6 at 12.40 pm to take flight to Missoula. Bus arrived in Missoula around 1 am praying flight back will be uneventful. Please give staff more training in being courteous to inconvenienced travelers.

July 5th flight 101 Cedar Rapids to Phoenix-Mesa. It's very nice that once you get on the plane you know you won't have to worry about connecting flights and the seats are fairly comfortable. However the airline is almost never on time. Today's (I mean tomorrow's because it left after midnight) was over 3 hours late and it wasn't weather related. I'm also getting the impression they really don't care if they're late because they know they don't have to worry about connecting flights. I used to balance the inconvenience with the cheaper cost but now with all the extras you have to pay they really aren't much cheaper than the major airlines and they sure are a lot less reliable. I used to seek out Allegiant flights. I think now I'm going to try to avoid them. Too bad.

6/12 flight No. 2073 departing at 8.30 am. Allegiant has no secrets of who and what they are. My trip from LAX to Hawaii was on time. Check-in was quicker than others Allegiant does not have as many forms and paperwork. Flight crew was pleasant and offered good service. Yes $2 for water or coke-but only $5 for Vodka on the rocks. If you are over 6 feet your knees will be flush against the seat in front of you. We saved $140 each on our round trip to and from Hawaii. I will use them again.

6/19 - 6/26. Flight 1115 and 1114. I recently flew from LEX to Myrtle Beach and back on this airline. I read all the directions and requirements showed up prepared and on time with the luggage I prepaid for. It was a wonderful experience and a great bargain. I hope they keep this flight because I plan to use it several times a year and with the friendly staff and price it has made my trips possible.

I just returned from a round trip on Allegiant from Greensboro - St. Pete. I have absolutely no complaints about the airline. This is a super discount airline. If you keep that in mind when you book your reservation you should not be too surprised when the final price of your ticket is determined. I have no comment on delayed flights. On none of the ~10 round-trips that I have taken with Allegiant have we been delayed more than 1/2 hour. Cabin crew and ground crew on all flights have been courteous and professional. I will definitely be flying Allegiant again.

I was on two flights: from Phoenix to Sioux falls SD and back. My flight to Sioux Falls was delayed 3 hours because of an attendant who called in sick and no one was available. My return flight #123 was delayed when the plane would not start. It was delayed and delayed and delayed. Each for an hour or two. Finally at 9.35 pm my 1.34 flight was cancelled. Although I was housed overnight at a local hotel even that was a challenge. I had flown 2 times before with no trouble but that was a few years back. I cannot trust arrival or return any more. My co-workers wife had a similar experience just yesterday.

I am waiting for my delayed flight out of Des Moines airport as I write this review. My husband and I have been here since 4.40 when check-in for the 6.51 flight opened. It is now almost 8pm. In the over 3 hours we have been here we have received two texts advising of delays. When we checked in we were advised of the first delay and later also heard over the airport PA that the flight had been delayed a second time. Our flight is now due to depart after 10pm for a 1.30 am arrival in Orlando. Around 7.00 we decided we should get some dinner since we were going to be up and in the air until the wee hours. So we visit every restaurant on the gate side of security to learn every single one closes their grill at 7pm. We go back to the gate and the only airport personnel we can find tells us they don't work for Allegiant and they cant help us. After talking to one of the cashiers we find out the restaurants on the other side of security are open until 8.30. So we get TSA's blessing and head out in search of food. After securing a meal my husband decides to visit the Allegiant ticket counter to complain. His point and mine is if you are going to delay flights until after the restaurants close you'd think they could let passengers know food wont be available. It's not like the passengers from out of state know anything about this small airport's business practices. Instead of nodding apologizing and offering some words of comfort the ticket agent asked for my husband's license. As my husband handed it over and told the agent he didn't want a free ticket or drink vouchers the agent said "I'm not giving you anything free. I'm kicking you off the flight." My husband had to basically beg to be let back on the flight and was told if they heard any more comments or complaints about or from him he would not get on the plane. I assure you we will never fly Allegiant again!

LAX-ICT. I've flown routes with them in the past. I'm a frequent traveler and pretty flexible but this trip took the cake and I will never fly with them again. Gate/ticket area agents lack either knowledge or skill or both and are not of any assistance. Flights are never on time. Text alerts are sketchy at best so no predictability in communication. You will pay whether it's in the very high baggage fees/change fees/seat fees/lost time.

Flew from Provo Utah for my honeymoon. We got a good price but in all honesty we're more than willing now to travel the 60 minutes to Salt Lake to fly on any other airline for a little higher price. The comfort of the seats on the Allegiant flights was horrendous and the service staff was cold and ironically un-serviceable. Our flight back from LAX was also delayed for no apparent reason but I got a text when we finally boarded that informed me my flight was delayed. Communication was horrible. Luckily my wife and I are a little more aware in airport situations; a couple sitting next to us thought they'd missed their flight because the marquee above our gate had changed and no announcement had been made about the delay. Very poor customer service. The hour and a half I save in driving time to our local airport is not worth what I lose out on with more professional airlines.

Have flown out of Grand Island NE to Phoenix/Mesa twice in the past two years. All departures were on time as well as arrivals. Staff at both ends pleasant. Can't speak of any other routes but this particular one seems to be doing a good job. Mesa airport can't be beat from what I have experienced.

I flew from Portsmouth NH to Punta Gorda FL in May on vacation with a friend. Everything about the flight itself was mostly fine. Free parking walk right in and check your bags with hardly any waiting. Security was quick and the flight was on time. They did have some computer glitches and thought it would be delayed however it was not. I did have two issues one was resolved the other was not. My TV screen did not work. They reset it 3 times and finally it worked. My biggest issue however was the return flight. 40 minutes from landing they put the seatbelt sign on with no warning. Then they absolutely refused to allow anyone to use the restroom. Several people tried to use the restroom and they made them sit back down and wait until landing.I will use Allegiant again because it was cheap and very convenient.

Have flown several times with Allegiant without incident. Typically I've showed up about an hour before departure time with only carry on. The Plattsburg NY airport has one flight departing at that time and therefore with pre- check-in done and a boarding pass security is a 3-5 minute affair and I'd wait about 35-40 min to board. Pleasant professional on-board staff. Departs on time arrives on time. No complaints until I should up a bit late. Traveling with wife daughter and two young grand children to FL for a family vaca. Due to circumstances beyond our control the usual 2 hr drive took 2.5 hrs. 30 min before departure they refused to check our one pre- paid checked bag saying no room left but directed us to security and suggested we gate check it. This made no sense to me cause gate checked goes in regular baggage hold which is apparently full. The large bag with fluids clearly got the attention of TSA and stalled our progress for about 10 minute. Upon reaching the end of security row an Allegiant agent was waiting for us saying we can't board the door is closed and he can't open it. This was about 10 prior to departure. We walked out to our car and watched the plane parked at the jetway for 15 minutes more. Rebooked on next flight (3 days later). Arrived early. Everything went smoothly. Sat in plane till departure time. Door closed 1 minute before push back from jetway. Total cost for rebooking car rental rebooking baby gear rental rebooking $1250. Why did we re book with Allegiant? No competition at Plattsburg and our return flights already booked. Delta out of Montreal charges about $75 more return and free carry-on. Pretty much break-even and better schedule flexibility.

I am waiting for my flight to depart Rockford for St Petersburg as I write this complaint. Today is June 9 2014 and my bad experience with Allegiant started last Monday. We left our home near Orlando and drove to St Petersburg for our flight. We arrived early checked in and waited in the gate area. 10 minutes before we were to board we were told that there was a delay of 1.5 hours. Again about 10 minutes before we were to board we were told that the flight was cancelled. At this point we were sent to ticketing to receive hotel vouchers. After being given a voucher we were instructed to get our luggage and wait outside the baggage area for a shuttle to the hotel. No information as to which hotel we were being taken to or any representative from Allegiant to organize or supervise the process. To make issues worse when we arrived at the airport the next morning we checked in and went to the assigned gate. Once through security we found that the restaurant and gift shop were closed and there were no options to purchase any food or drinks and Allegiant did not provide anything for us. Then another delay evidently a flight attendant was running late which delayed the flight another 20 minutes. Overall the Allegiant staff were unresponsive and unprofessional. We were given $100 vouchers for a future flight however at this point I keep asking what good they really are. So forward one week and we are doing the same. Flight for 6pm is delayed to 9.05pm the delayed to 10.50pm so if I actually do depart tonight we are in the same situation we were last Monday. It is now too late to get a flight tonight to Orlando. I am amazed at the lack of professionalism I have encountered with Allegiant.

My original flight was scheduled to depart Fort Lauderdale FL on 6/8/14 at 1.45pm. The flight was delayed until 4.15. All of a sudden at 2.45 the entire flight was cancelled with no explanation. Allegiant would not help us with hotel arrangements transportation or meal vouchers. We were forced to pay for a taxi hotel and meals until the flight was rescheduled for the next day.

No complaints here. My flight was to Phoenix/Mesa. It was affordable very quick and efficient and all of the employees were very nice. Will definitely fly Allegiant Air again.

I flew last month from Chattanooga to St. Pete FL. The flight there and back was great. Plane arrived on time friendly attendants. Online check in was easy and simple it made waiting in line a breeze. I flew with my daughter and did not pay extra to get assigned seats. I was nervous that we would be split up but each time we were placed together. The flight attendant coming back seemed confused about what gate and plane we were actually going to board at first but she figured it out. The plane looked new and spacious. The seats did not recline back but were bearable since the flight was only an hour. The security guard at the airport was very helpful in giving instructions to my ride. Overall I received great service for great price. I plan to definitely fly with them again and will recommend to my friends and family.

My daughter flew from Phoenix to MLI delayed to the next day . My wife flew from MLI to Phoenix / delayed 1.5 hr. My wife and I flew from Phoenix to MLI delayed 3.5 hrs. The flight to Duluth Minn had been scheduled for earlier that morning but the passengers were load and then deplaned. At 2.30 we were moved from our gate and the Duluth passengers were move to our gate and were loaded on our plane. That took about 1.5 hr. Once loaded the Duluth passengers were then deplaned again and told their flight had been cancelled. After they had been deplaned we were moved back to the gate we were originally scheduled for and finally loaded. This was 3.5 hrs after we were scheduled to take off for MLI. Now not only are the Duluth passengers angry but so are the return passengers waiting in Duluth. On top of that the MLI passenger are mad and so are the return passenger waiting in Moline which was originally scheduled for 8.30-9.00pm that evening. Unfortunately this is our only direct flight to Phoenix but no one should have to put with this kind of incompetence.

Fly Allegiant at your own risk. Extremely poor customer service from 30-minute-plus hold times on the phone to surly check-in agents. Terrible baggage policy charging for each check bag and carry-ons this is the US equivalent of Ryanair. No beverage service - unless you pay for it. No snacks - again unless you pay for it. Surprised they don't charge to use the lav. We had flown Allegiant several times as it was the most convenient for airports on either end both by ourselves and a couple times with the grandkids but the last time in Mesa-Gateway with the snotty desk agent was the last straw. She was clearly having a bad day and was determined to take it out on the flying public. When she announced - quite loudly to everyone in line - that our one bag was 3 lbs overweight and had to be lightened or we'd be charged $75 my mind was made up. I lightened the heavier bag adding the weight to the other. We then asked for a gate pass for the grandkids dad so he could see them off she again loudly exclaimed no not unless there's a medical reason.

As the saying goes "You get what you pay for". Cheap flight was great. However do not purchase the shuttle from Allegiant directly as an add on. Book one yourself directly through a shuttle service. If you have any issues and try to call someone for help from Allegiant they will not assist you - they direct you to fill out an online form. And then the email response you receive will not even make sense. The service agent from the call center was rude to myself and the Resort Manager. They would not connect us to the customer service dept or their manager for help. Because of the horrible customer service that will be the last time I book anything through this company.

Left Sanford/Orlando May 5 2014 heading to South Bend IN at check in told clerk I never selected at seat when booking but was charged $48.00 for going and coming back she was very hateful and told me I was charged and had to sit in the seat I picked. I explained to clerk I could not sit in an aisle seat I always traveled with a window seat and she tells me "That's tough are you going to fly or not". I didn't get that so called assigned seat after all but it was an aisle seat due to a to switch of planes for some reason but still charge for the seat. I had things in my one piece of luggage that would not be returning with me coming home so luggage would be lighter - when checking back in to go home I was 4 pounds overweight with less things. When boarding I was told to sit in row 31 and not 25 and got a window seat this time but paid for another seat - the man sitting in my so called paid seat refused to move.

We have flown Allegiant 4 times now from Grand Forks ND to Sanford FL and have only had a delay once (our first time) due to a mechanical issue. The staff were very friendly and apologetic and after being delayed for 4 hours we actually arrived in Sanford in pretty good time. To people that are dissatisfied if there is a mechanical problem would you rather they discover it in mid-flight or would you rather have the delay? The money that we save with this airline is phenomenal and we will continue to use them as I think it is great value for the money.

Flew from to Niagara Falls to Sandford Florida and return. Both flights were somewhat on time (delayed a few mins leaving but arrived early at destination) and were smooth. Using the smaller airports is so much easier and more convenient.. All of the "extras" are subject to additional costs but on a 2 hour flight who really needs much more anyway. The flight down was aboard an old MD83 and the flight back was on a much newer Airbus A320. Good cheap non-stop flight and remember to read all the fine print and you will not be overcharged. Those complaining about "Surprise" charges did not read the disclaimers.

I constantly fly Allegiant round trips Sanford to Concord. Ever since they changed the times of this route from Monday and Friday morning to Mon/Fri evenings you can absolutely count on it being delayed 1 hour or more because it comes from Harrisburg PA. Please put back to Mon/Fri morning please.

Find another airline to fly with. Sure the price is cheap but if anything goes wrong Allegiant does not do anything to help or compensate you. Our flight was delayed multiple times leaving us sitting in the airport for over 6 hours. Then after 6 hours of waiting Allegiant cancelled the flight. We received no compensation. Further when we arrived at the airport the next day we sat on the runway for an hour waiting to disembark and then another hour for our bags to come to the carousel. After sending an email to Allegiant expressing my frustration with the experience they offered no compensation or credit just a generic email that I had to wait 2 months for. Paying a more money for another airline is definitely worth it!

After reading reviews I was nervous about my upcoming flight from South Bend to Mesa. However my experience was very positive. I was very pleased with all Allegiant employees I encountered. The flight attendants were very helpful and friendly and would go above-and-beyond to help a customer. The plane's cabin was very clean well- kept and fairly comfortable. I was concerned about leg room so I up-graded to an exit seat for the trip there. However I did not have that option on the return trip but did not need the extra room. I am 6'3" and had no issues with leg room or being comfortable. And yes there are no free snacks or drinks but their prices are extremely reasonable. I would rather pay a small amount for something I would like anyways. Overall I was very pleased with my experience and will fly Allegiant again. I hope Allegiant continues to expand to other airports and increase their routes.

We recently flew out of Bellingham to Las Vegas. The flight was on time crew were friendly I agree the seats are a bit uncomfortable but it's 2.5 hours so not a big issue. The only issue we had was on our return flight from Las Vegas we checked our bags at the airport at an outdoor kiosk and were told after our bags were taken that the fellows outside work on a tip only basis. We thought that was quite tacky and next time will check our bags at the counter inside. Overall though there were no issues worth mentioning and we would fly with them again.

Having read some of the reviews I was a bit worried when I booked my flight to Honolulu. We left on April 25th on time. The Allegiant reps and flight attendants were very nice. The seats were a bit tight. They didn't give me free peanuts and drinks but since I saved nearly 800 dollars per person I could overlook that. The flight back was on time flight attendants were very nice people were on staff to check us in.

We had a great flight today. It was our first time flying with Allegiant and felt it was a bit of a gamble having read some poor reviews but our flight today between Clearwater and Harrisburg PA was perfect. From the check-in person to the pilots and flight attendants I truly noticed an attention to customer service I was not expecting. It was little things like just being friendly and talking to us like humans not robots that made the biggest impact. It made me feel so glad we chose to give Allegiant airline a chance and look forward to doing so much more in the future. We knew in advance we would be paying extra for luggage and for drinks etc. The rates were still the best and only non-stop available. And the fact that the seats did not recline back was considered a plus by me.

Flight was scheduled for 11.42 am on May 2 2014 From St Pete to Huntington WV. Delayed 2 hours then 3 hours finally boarded around 5pm just to have to deviate due to mechanical problems. Flight was cancelled until the next day. We waited in line for over an hour for hotel voucher. Next morning scheduled to leave at 10am on May 3 2014 boarded early and again with the mechanical problems. Finally boarded the third plane and arrived in Hunting 24 hours late.

Flew round trip out of Fort Wayne to Phoenix. This was the only airline close by that was affordable for entire family to fly. The flight left early both times boarding started 45 minutes before departure time and we were on the runway 5 minutes prior to departure time and arrived earlier. I did pay for 5 seats and a checked bag and still came out ahead. The kids used backpacks and my husband and I each had a small bag that we put under our seats. They may have eyed our bags but never measured or asked any questions. The check in desk attendants and flight crew were all very nice. This trip definitely can compare to flying Delta. The plane was MD-80 very clean and comfortable. I will fly them again. I highly recommend being at the gate and checked in ready to go at least one hour prior to departure they board early and quickly!

I flew from Michigan to Phoenix in January. Our return flight was delayed multiple times and then cancelled with a rescheduled flight for the next day. That flight was also cancelled with no new flight schedule. We were forced to pay for another flight with a different airline. I would not recommend Allegiant unless you enjoy worrying your whole trip whether or not you will be able to return without booking another flight. In the end it cost me more to fly Allegiant.

We went from Greensboro to Sanford for a Spring Disney Trip. The staff was great from the check-in counter to landing. The flight attendants were very friendly. We had the same attendants on both flights and they remembered us and asked about our trip. The lady at check-in also told us that military doesn't have to pay for bags which saved me about $180. Overall great experience!

Bought ticket online in February also paying for seats and a checked bag. Later I added another bag and found on the itinerary that one seat was "not assigned". Tried to phone customer service but too long wait. On check-in at GRR I learned that the aircraft had changed thus deleting that seat. This got resolved by agent. But it caused me some confusion and time trying to resolve. Allegiant website not user friendly. I chose Allegiant because of convenience of departure and arrival airports and the times. But in general we were not impressed by the service. Don't know if we saved versus another airline. Will compare next time.

My husband and I fly with Allegiant very often but the past 4 or 5 times it has been delayed. I flew from Lexington to Orlando/Sanford on April 6 and the flight was delayed twice. The first time said it would be delayed by an hour and I thought ok I can deal with that. Then a couple hours later I received a text from Allegiant saying it was basically delayed by hours. Now keep in mind I paid more for a ticket to come in at an earlier time because my house is 2 hours away. We actually got in later than it I had paid for the cheaper ticket. I used to really like Allegiant but now I am wondering if I want to continue to fly with them or not. We usually fly at least 10 to 15 times a year.

Flight was delayed each way. Rude service. The flight attendant literally told one lady not to take too long to put her bag away in the overhead. The flight is cheap but they add on charges for everything. I guess you get what you pay for.

Our second trip travelling with Allegiant and for the most part we are happy with our flights to first Hawaii and now San Diego. However travelling from San Diego on April 20 we were concerned with the lack of communication about gate location. Since we printed the boarding passes the night before we expected no firm boarding gate at that time. When we arrived at the airport without checked in baggage we went directly through security as we usually do. However past security on the airport monitors there was no reference to our flight at all. All other airlines had the gate and time of departure clearly listed. We walked the airports 40 plus gates looking for any indication of which gate we should depart from. We then asked airport staff and they could only suggest we find an Allegiant agent which we could not. Again all other airlines were clearly provided with gate and departure time but not Allegiant. Finally we called Allegiant customer service and were on hold for 30 minutes. The person we finally talked to was after some delay was able to provide a preliminary gate assignment but suggested it might change. When we finally did find it even the monitor at the gate indicated gate closed. Rather than relaxing before our flight the time past security was quite stressful and at time we wondered whether we were at the right terminal. Communication is very important to passengers. All it would likely taken was a quick call the airport staff to get the monitor situation corrected. We will fly Allegiant again.

Have flown many times with Allegiant and always expected some delays but never encountered one at all. Our fare from Orlando to Springfield MO was priced at $408 with Delta a 2 hour layover at Atlanta. We booked with Allegiant and paid just $110 round-trip and non stop. The aircraft was clean and flight attendants wonderful. I regularly travel from Orlando to Little Rock Springfield MO Newport News and Salisbury (now deleted) and thoroughly recommend Allegiant.

My wife and I were scheduled to fly out of Bellingham Wa to Las Vegas on April 11 for the 9 am flight. An hour before departure we were told it would not be leaving until 3.30pm with no explanation or apologies (apparently there was a mechanical problem). We were given $8.00 food vouchers each and waited further delay until 3.45. Once on the plane it left as scheduled. We returned on April 18 as scheduled. The crew were friendly and professional but won't fly with them again as the their aircraft is old and unreliable not worth the savings!

Flying out on Allegiant tomorrow and already this trip is a disaster. Confirmations have been difficult to receive went to check in online and wasn't able to add any bags. Went ahead and checked in to secure my seats and then called customer care. Told there was nothing more they could do. Told me that I would have to check my additional bags at the airport for a $50/bag charge vs. $20/bag online. She did offer to let me check my additional bags for my return trip but told me it was my tough luck on the outbound flight. She informed me however that I needed to be at the ticket counter 2 hours in advance and not the 60 minutes my e-mail confirmation said. Thankfully maybe I won't miss the flight but given all of the issues so far it will be the last trip for me on Allegiant. Pretty bad when you don't even have to take the trip to know that you won't be a returning customer.

We flew Toledo to Sanford Feb 6th. Since we were the only flight going out that morning we breezed through security. Boarded the plane and sat. Finally the captain came on and explained we had to wait for the fuel truck to come back because we had not received enough fuel. Then we sat waiting for the paperwork. We finally took off 45 min. late not making up any time in the air. When we approached Sanford the captain came on again to inform us we now had to much fuel and would be circling the airport until we burned it off. 45 mins later we landed. All this plane does is fly back and forth between Toledo and Sanford. You'd think the fuel people would know exactly how much fuel is needed for each trip.

I have been flying between Orlando-Concord for the last 10 weeks. Not once have they been on time. People at Orlando/Sanford are rude and inconsiderate. They view selling you a ticket as a favor. Last flight into Florida tonight and as usual they are late.

Flew round trip from Allentown to Orlando/Sanford. Was a little worried as I never herd of Allegiant before and that the planes are old but we had no problems and they were on time. I would use them again.

Abysmal. We were notified a mere hour before our flight that it had been delayed a full 25 hours and procuring vouchers for our hotel was like pulling teeth. Additionally Allegiant refused to cover the taxi fare that we had accumulated as a result of their screw-up. Their representative said that it should be "good enough" for us that they were "accommodating [us] with a replacement flight!" I spoke with a few travel representatives about this issue and they informed me that this sort of thing happens all the time with Allegiant.

Was supposed to fly from Belleville IL to Sanford Fl. The weather was horrible in STL area and there were tornado warnings issued. It took me 3 hours to get to airport which would usually take 1.5 hours. I tried to call the airline to report that it was dangerous for me to travel but I was on my way. There was a 30 minute wait to speak with a human. When I arrived at the airport the plane was still there but they said that they closed the door already and could not let me on. The plane pulled out ten minutes early. I was standing there watching the plane pull away from the jetway. No refund no sorry we left early and didn't let you on. nothing. I will never use this airline ever. Terrible customer service.

We flew Concord to Orlando and back with Allegiant and we loved it. We were careful to read all the rules about baggage etc before we got to the airport so we had no issues there. Yes you do have to pay for even a soda on the flight but it was not a big deal. The flight was comfortable the attendants were nice the flight was a little delayed but not by much and certainly no worse than any other airline. I really don't get all the complaints I have seen on other reviews. I really liked Allegiant!

Flew St. Petersburg/Clearwater to Rockford IL. on April 5. Flight 876 was delayed 2 hrs due to five attendants calling in sick. Once boarded we waited another 2 hours before the maintenance check and paperwork were done. Very poor management and unacceptable for a flight service.

I have flown with Allegiant only twice round-trip from SGF to AZA. Both times we were always on time or even somewhat early. They deliver exactly what you pay for. From the ground crew to the air crew they are all professional and very pleasant. I only hope they continue to grow and look forward to using them more as they add destinations.

TUL to SFB flight and back after a weekend. The main motivation to use this airline was the affordable price and a direct flight to desired destination. We did our homework and were mostly pleased. This airline asks you to sacrifice comfort and charges less for it. If you demand extra they charge you extra. Have your boarding pass ready and be at the airport early. Print out your boarding pass as early as you can to get the best seats it is very important if you would like to sit with the person on the same reservation. Pack light. We just used the carry on allowed bag that has to fit under the seat. This also allows you to go straight to your gate. All check in bags and bigger carry on ones will be charged extra. The seats do not move but bring your own neck pillow. They allow a lunch pack and I had it with me so did not have to buy any food on the plane. Well I did buy a can of ice tea for $2. Bottle of water was also $2. Make sure you have an acceptable credit card for that. Restrooms are free! I did not like that the flights I took were both late. 30 and 45min. Not sure why. Seemed like that the first flight had been placed with the different plane (new airbus) since the seating arrangements were off and the second flight had some turbulent weather. Second plane was really old Douglas 80. Staff were nice and helpful. People do forget that this airline is different and demand the same service as on other airlines. Then they get frustrated if they get charged. I think I will fly again with them.

Flew yesterday with my family to Orlando for Spring Break and the flight was great when your on a budget this is the airline to choose. I read all the negative comments but every airline has delays. I fly for business at least once a week and I can't count how many times I have been delayed for numerous reasons. Direct flight was a big plus and Orlando/Sanford is an easy airport to get around in and you are out the door with your luggage in 20 minutes once you land. I will definitely use them again!

We flew from Las Vegas to Honolulu on March 27 2014. Flight to Honolulu had no problems or issues at all it was on time and everything went smoothly at the airport. Follow their luggage guidelines and check in online and you won't have any problems. Flight from Honolulu to Las Vegas was delayed 4 hours 15 minutes but they did give each person in my family $16 in food vouchers to use at the airport the problem was because of the delay we missed our shuttle from the Las Vegas airport to the parking garage where our car was. When I asked an Allegiant employee for some suggestions she just said I would have to get a taxi. When I checked in online 24 hours in advance for our flight home I was able to check everybody in except for myself (we had 10 people total). I tried to check myself in online a few hours later and it worked fine I just didn't get to sit by my family during the flight. There is no inflight movie so bring something to do. The seats are super small and there is not much room. No food or drink not even water is given unless you pay for it with visa only no cash. We got extremely affordable flights to Hawaii and otherwise would not have been able to go if it weren't for price Allegiant offered. You give up luxury and service for affordable pricing which I think is fair.

I recently traveled from Bangor to Punta Gorda. Upon check in you are asked to pay extra money to sit in preferred seats unimpressed considering these are 20+ year old aircraft not worth the money. Flight was delayed leaving Bangor due to an issues with the APU. Flight Attendants were uninformative rather sloppy looking the male purser became annoying by always telling people that he was from Hawaii and kept making rude comments about other passengers hardly professional. Landed late into Punta Gorda no apology for the delay just more lip from that annoying purser surprised he didn't break out into another Hawaiian song just so annoy us. Will never take this awful carrier again.

Plane was supposed to leave Bellingham for Vegas at 9am and arrive at 11am. Mechanical problem's delayed flight until 12pm. At 12pm we were told our plane was flying to San Diego. This caused an uproar. We were told a plane was coming to get us at noon it didn't show up until 9.30pm. We arrived in Vegas at 1.30am Friday. A completely wasted day. Staff were not available for question's while we waited for hours. Allegiant's price for flying is the only bonus. Their entire staff are rude and don't seem to have a clue about how to treat a customer.

I fly Bangor to Punta Gorda or Tampa/St Pete a lot. For what I save in cost I can't complain. However my attitude is that I am simply paying to get from point A to point B safely and on time - and at minimal cost. That always happens. I've had delayed flights on every airline I've ever flown - except Allegiant. That's simply a coincidence and it will surely happen eventually. It seems people can't wait to post bad news never the good. Allegiant specializes in low cost flights so don't compare them to airlines that hype about making your flight the highlight of your vacation. If you want to pay (a lot) extra for all the luxuries that's your choice - don't fly Allegiant.

Flew from Orlando to Lexington Ky on March 29 2014. Numerous problems from weather delay (understandable) to plane mechanical problems. All the time this was happening there was very little or no communication from the attendants. We were like wandering sheep trying to figure out where to go and what to do. Obviously little or no direction from management as to what to do when problems arise. I will never fly Allegiant again and urge others to consider the same. Flight scheduled to leave at 1.05pm finally left at 7.30pm. Pitiful.

My grandson was to leave from Punta Gorda at 4.30 to fly to Fort Wayne Indiana and was delayed two times. Finally left at 8.30 pm. My niece just left today from Punta Gorda to also fly to Fort Wayne Indiana and was delayed 4 hours also. My sister is to fly from Fort Wayne to Punta Gorda tonight March 29 2014 and has been delayed four hours also. This is outrageous and I may never use Allegiant Air again.

We were set to fly out of Mesa at 6.45am. Did online check in the night before got in line to check bag at 5.55. After 20 minutes in line we got to the counter checked the bag and the woman said we were too late and would not make our flight! No last call from counter no indication of a problem and this is a very small airport! So we took our bag shot through security and they paged us over the intercom to get to the gate. We got to the gate at 6.25 20 minutes before take off time. We could see the plane there were approx 25 people still going up the steps and boarding. There was no agent at the gate we could not get out there! I ran to the next gate explained and asked her to let us out. She said no one was allowed out inside of the 20 minute deadline. At this point we were 17 mins out. In the end we stood there watching people board they plane take off and we were stuck! When I got back to the ticket desk the woman smiled and said the next flight to my town was in 2 weeks as all others were booked! We had to spend an additional $150 to catch a flight back 7 hours later to a city 2 hours from where we left our car! When we boarded this flight it was delayed because they were waiting for a passenger! She boarded at 1.55 for a flight set to leave at 2.05! We were furious.

Flew to Bloomington IL to Sanford FL and likely wont use them again. Paid for carry-on carefully measured bags but made the mistake of stopping at the ticket counter where they said my bag didn't easily fit into the measurement device. Paid $50 extra for checked bag. Others who did not stop at ticket counter had much larger bags and were allowed to carry-on. No complimentary beverages - really? Return trip-although we paid for assigned seats our boarding pass did not have them spent couple hours night before to get them re-assigned only to be told upon boarding that we had to find our own seats - no apology - just "you will be reimbursed". We got differing information from every employee we spoke with regarding: extra baggage fees seating assignments how to indicate a lap child etc. Tried to use the Allegiant iPhone app which crashed and would not open. Signed up for text message regarding flights - never got a single one. Boarded almost an hour pre-flight and then sat in the plane without moving for over an hour - no explanation for the delay.

Bellingham to Las Vegas round trip. Surprisingly the trip to KLAS was really smooth. Our personal item was a bit big width-wise but we got through no problem. Our plane arrived few minutes early the staff were professional and humorous (not expecting that) and the seats weren't that bad. The flight was really smooth. The trip back to KBLI was delayed by an hour because the incoming flight from Bellingham was delayed by the rain and even though the plane was parked in the gate both pilots were on the incoming flight. We made up some time because of strong tailwind (the pilots were trying hard to arrive a few minutes earlier). The pilots landed in the wind smoothly. The only thing I dislike about this airline is that you have to pay to select a seat even upon check-in. When you look at the price tag ($400 for 2 ppl round trip) all those pay drinks could be forgiven even the expensive carry-on. I think that you see all those negative reviews because people who had positive experience took it for granted (though really those delays are horrible to hear). I will travel with Allegiant again and hopefully Allegiant will train more professional crews.

Flew from Clearwater St. Pete to Grand Rapids MI. Many people on the flight paid extra for reserved seating and had to sit where there were seats left. They said over the loud speaker that the seating was basically screwed up people who were assigned seat b were supposed to sit on seat c and so on and so on. The flight attendants were not really any help at all. In fact one of them seemed very irritated with the passengers that were complaining that they had paid extra for reserved seating. There were several boarding passes that had duplicate seating. Some passengers gave up their seats so families could sit together. After we boarded the plane we backed out from the gate and sat on the tarmac for 50 minutes before we took off. No explanation. Oh but they gave us free bottles of water and a mini pretzel bag. I guess that was supposed to make up for it.

Months ago I purchased a flight from Allegiant for this morning checked in for my flight online last night and loaded the boarding pass on my phone with Allegiant's app. I had no bags to check so I was ready to go. When I got to the security check point the app crashed and as it died it took my boarding pass with it. OK. I went to the Allegiant ticketing counter told them the app crashed and even after I connected to wi-fi it would try to "reload" but failed every time and that I needed a boarding pass. They said that it was impossible that boarding had started and no agent computer or app could produce a boarding pass now. 30 minutes before my flight was supposed to leave they started paging my name. This was a small airport TSA had no line the gate was around the corner. I could see the person paging my name. Unless your travel is strictly leisure and it doesn't matter at all if you get to your destination not avoid Allegiant like a plague. Cheap is nice until cheap fails.

We were supposed to leave Bismarck ND on Sunday March 23rd at 12.50 pm. We were all loaded and sat at the terminal for 15 minutes when the captain came on and said we would not be going to Las Vegas in this plane. They would try to fix this one or send another from Las Vegas. Two hours later told us this flight had been cancelled. Nobody with Allegiant would talk or offer any explanation. They offered a phone number that said to go to the website. That's it. After finally getting the info from the website it says we will leave the next day after another Allegiant flight. We should be leaving before that flight.

I booked a flight on January 3 2014 to fly from Orlando to Newport News on March 24. On March 18 I received an email that all flights to Newport news were cancelled for the month of March. I was left scrambling to book a new ticket on another airline. No help from Allegiant customer service booking at short notice on another airline was expensive. No explanations for the cancellation and no concern for my situation. The flight was to my daughter's wedding. I have never had an experience where you booked a ticket and the airline cancelled without offering options to get you to your destination.

Flew from Niagara Falls to Sanford. Flights were on-time. No frills airlines but additional charges were excessive. Normal checked baggage with other airlines is 50lbs. With these guys its 40lbs. Had to pay additional $150 for overages. Convenience has a price tag other than that I would fly with someone else.

We flew the Charlotte to Orlando route and had a great experience both ways. The flights were a little delayed but no worse than any other airline and one delay was truly weather related. You do have to pay for every bag soda and snack on the flight but the flight was literally 1/3 the price of other airlines so I didn't mind spending $13 for a bag or $3 for a soda. Flight attendants were nice flight was comfortable...no complaints here.

Flew back from Las Vegas to Grand Forks ND. Flight # 484 March 15th. If you want your holiday plans ruined then fly Allegiant. Their planes are overused and mechanical failures are often and cause delays each time that I flew. When you check in they treat you with disrespect. They charge you extra for service that is non-existent and you sit cramped in tiny seats with no circulation to your legs. Staff are very rude and have no people skills. Be prepared to pay extra for carrying a small tote handbag on board.

PSI-BLI flight 211 16th March. Late 50% of the time. Fly 40+yr old DC10's. Online info wrong and outdated. Nickled and dimed to death - almost the same cost as a decent airline especially when factoring in car travel. You pay for what you get - will never fly with them again!

Flight from Bloomington IL to Orlando-Sanford FL on 3/13/14. Walked up to the check-in counter line 50 minutes prior to our flight. The man in front of us had been given a card that said he was going to be the last person to check-in and the Allegiant representative yelled at me and my 2 daughters across the crowd of 30 people to say "You missed your flight." She ended up letting us check in without even trying to carry on our bags (which were all within the size limits!) charging us $50 each and when we went to board no one else had boarded yet either. She eventually came to the boarding counter with the other representatives and made a comment to me that it must have been my "lucky day." It was embarrassing and stressful and I will never fly with Allegiant again.

I have flown this airline numerous times and my experience has been similar. However this week I flew on 3/10 from Asheville to Punta Gorda and 3/14 back. Both flights took off and landed on time with no hassles.

This is probably my seventh or eighth round-trip between Greensboro and St. Pete. Like all the other flights I was very pleased with Allegiant. Their flight crews are quite professional yet very friendly the planes are new and are usually quite clean. Both flights this time were either on time or just a few minutes late. Yes you pay for everything. But I find that everything is explained on their website. I will continue to fly with Allegiant in the future.

We flew from Syracuse to Clearwater and after reading all the bad reviews we were very nervous as to what to expect. We flew with 3 small children during the March Break too. The customer service on both ends was excellent the staff were very friendly and accommodating with our children. The check-in line was quick and efficient on both ends. Our flight was delayed on the way down for an hour but once the plane arrived we quickly boarded and were up and away. Complimentary water and pretzels were given and the flight was smooth and quick. I would totally fly this airline again and as a family of 5 discount rates during the March Break a non-stop flight and small lineups beat a larger airline with more frills any day!

Unexplained major delays from KDSM to KDPG. Agents tell different accounts for delays. No consistency. The delays are apparently occurring in Punta Gorda as they are the planes that make the return trip to Florida arriving at midnight 1-2am well after the advertised ETA of 10pm. If you can't make routes work consistently then get out of the market!

Flew to St. Pete's from Bangor (return) - no issues on the flight there. Flight home was delayed 1 hour which was not a big deal. Complimentary water and pretzels provided due to the delay. Staff were friendly and things were kept very simple. Liked the fact that it was a direct flight and the price was considerably lower than other airlines.

Got to airport 2.5 hours before scheduled flight. Waited to board only to be offered a "complimentary drink" (soda or water) while we waited for a mechanical issue to be resolved. 1.5 hours after our flight was supposed to leave we were told it was canceled with no explanation or apology. They have no agreement with another airline to assist when this kind of thing happens. We were "put up in a hotel" by the airline because we lived more than 50 miles from the airport. We were told to check online for when our flight would be rescheduled. Our "new" flight was scheduled 30 hours later. On our return flight we were not "allowed" to check our bags until two hours before the flight. That time came and went and multiple flights by Allegiant were canceled or delayed while we stood in line. When we were finally allowed to check our bags less than 1 hour before our flight.

As a frequent traveler flying every 7 to 10 days I will never purchase a flight on this airline again. At best on time flights record is 50/50. Customer service is the worst I have seen. No information to passengers that might allow for alternate travel plans no concern for elderly or families with children no consideration of food or beverage needs with 5+ hour delays many delayed flights arriving after midnight with no rental car service plus many other complaints including a ridiculous customer service phone line with up to two hour waits for a representative who is not empowered to provide even a small amount of customer service. Many more issues. Strongly advise not risking travel plans with this airline. With all this said actual flight crews have been very nice and professional.

March 3 from Bellingham to Palm Springs with my 87 year old mother. Flight was originally set to 3.45 delayed to 7.45 then moved ahead to 6.45. People were scrambling to get to the airport for the 6.45 departure. Ended up waiting in the waiting room for the crew to arrive. They showed up for the 7.45 flight. We didn't board the plane for another hour. Then sat on the tarmac for 45 minutes while they re-booted the system twice. Finally towed back to the gate and boarded another Allegiant jet that had been sitting there all the time. By the time we arrived in Palm Springs around 1.00am the car rental counter was closed. The night before our return flight on March 7 we were text to say the flight on Friday was delayed back to Bellingham. By this time I had been trying to get hold of Allegiant on the customer service # - the waits on my cell phone were over 30 minutes. We did not want to risk dragging our mother all over the airport having the flight delayed again or worse cancelled and having to figure out what to do! I finally got hold of Allegiant and cancelled our return flight. We got one-way tickets on Alaska to Seattle and had one of the husbands pick us up and drive us back to Bellingham. Another long day but at least Alaska was on time and answered the phone.

Flight 966 from Punta Gorda to Peoria IL. Ft. Myers area experienced storms for about 1.5 hrs in the morning. Our flight was scheduled at 3.30pm. All flights prior to us were delayed when we checked in. Approx 30 min prior to departure I received about 3 texts delaying flight hour by hour until 9.45. Then the gate agent announced that due to shuffling of aircraft our flight was delayed until midnight. They announced we could leave airport and return later. I never did receive a text about the last delay and the website never reflected this either. In the meantime every flight scheduled after us departed either delayed slightly or on time. We then found out Allegiant hired a Sun Country flight to pick up passengers first in PIA and bring them to Punta Gorda and then take us home. This flight arrived at 12.00 am. We were then held off from boarding for another 1 hour as we waited for them to deplane 3 more flights that had arrived shortly after our plane. We in finally took off at 1.45 am. Paid for seat and because aircraft was different it was changed to open seating. Staff ordered pizza for everyone and provided soft drinks and water. I can understand delays like this if weather is bad. Difficult to watch several flights fly out that were scheduled after us. Very true you get what you pay for.

Scheduled to fly Bellingham to Honolulu (7pm) on Feb 17 2014 and sat in the departure gate and listened to a few delay messages before the staff member at the gate desk vanished. An hour later I went searching for an Allegiant rep to update us. Then told the flight was cancelled - rumour had it that the flight crew did not have sufficient hours to complete the journey. This stranded a full plane load of passengers. I can understand and support the safety reasons that support the crew not flying but I think this indicates very poor management. We were provided hotel accommodation and flew out the next day at 12 noon. We and many others lost the prepaid hotel payments for the night of the 17th we did not show.

March 3 scheduled flight from Palm Springs to Belingham. The rescheduled flight departed as advertised on March 4 and landed on time. Some apologies from airline staff about previous day's snafu but no explanations tendered. On arrival at Bellingham I learned from other sources that there had been many cancellations due to ground fog and poor visibility at Bellngham airport. If this was indeed the reason for Allegiant's problems the previous day they never mentioned it. Returning March 6 from Bellingham online check-in didn't work for me forced to wait in line for nearly an hour to get boarding pass. Actual flight left and arrived on time no untoward events. If Allegiant was more forthcoming keeping its clients properly informed of what was happening they could save a lot of the ill will and frustration they engender among their clients when things go wrong. My previous recommendation stands: if you want cheap fares and time is not pressing they're ok otherwise choose a more expensive and hopefully more customer-friendly airline such as WestJet.

Las Vegas NV to Grand Forks ND I arrived at the terminal 2 hours before my flight was scheduled to depart. I had checked in online prior to arriving at the airport so that all I would have to do was drop my bags. I was herded into a pen with hundreds of other Allegiant travelers and subjected to an Allegiant Airline agent who took great joy in yelling at everyone to check-in online so that they could be fast-tracked to a different holding pen. Many of us tried to explain that we had already done so prior to arriving at the airport - but it was to no avail. Eventually (25 mins later) we were divided into two lines. One for those of us who had checked in online and one for travelers who had not. Standing in this new line the same agent began yelling for travelers who were supposed to be going to various destinations - supposedly in order of departure time. Those travelers were fast- tracked to the front of the online check-in line regardless of whether they had actually checked-in online or not. Even though some of those travelers were "fast-tracked" - many missed their flights. I ended up playing dumb and getting in line with some people who were leaving on a flight that was scheduled to depart before mine - just so that I would not miss my flight too. When I got to the counter the agent I dealt with lectured me for being late and wrote "late" all over my boarding pass and bag tag. I ran to security and then on to my gate just to make it in time. I have no idea how many missed the flight. Next time I fly - I will be looking at all other airline options before I even consider Allegiant.

Scheduled on 2/17/14 to fly from Newport News to Orlando/Sanford at 5.46pm. At 4pm we received a message the flight was delayed followed by information it was on time for departure. Checked in and then notified it was delayed an hour. We then had 3 more delays and by 11pm we were ready for boarding. It got worse from there as the flight crew walked off the job. They had to piece a crew together for the flight to Newport News. So we then boarded the aircraft they announced we needed to hurry up or they would not fly. This was just frustrating by this point seemed rude way to approach the situation when they were at fault for the longer then expected delays. 7 days later we were set to return at Orlando/Sanford it was really disorganised at check in and you could only check in when they announced they would allow you to do so. Last but not least we were able to check in we had 1.5 hours until departure and decided to have lunch. Then we got notification our flight was delayed. After a 2 hour delay we boarded and the pilot apologized for the delay. Sometimes you pay for what you get and don't understand how they are still in business. Poor communication rude from my experience and how they treated other customers.

I was involved in the debacle that was at the Bellingham Airport the week of Feb 23rd due to the snow. Allegiant has poor communication terrible customer service hold times of 2 hours or more when calling on the phone flight text alerts do not work to tell you that the flight is delayed/canceled. Flights still said on-time when checking online even though they were delayed or canceled once you got to the airport and were waiting in the terminal. They will not pay for hotel accommodation. Spent a total of 18 hours waiting at the airport in regards to the departing flight as well as the flight back to Bellingham. The funny thing was the whole time Allegiant was scrambling around trying to figure out what they were going to do Alaska Airlines flights were all having no problems landing and getting off the ground. This is by far the worst travel experience I have ever had.

Flight 729 Little Rock to Orlando March 2 2014. We arrive at the airport early to find out that our flight is delayed. No one can give us any answers on the status of our flight. Our original flight was suppose to depart at 5.50pm we were finally able to board at 10pm. Once we boarded the plane they made us wait while they de-iced the plane. After 45 mins we push back from the gate to be de-iced. We wait another 30 mins for the de-ice truck. After a 2 or more hour wait we are brought back to the gate to de-plane. This takes another 30 mins or more before the her bridge is even brought to our plane. Once off the plane all they tell us is sorry be back tomorrow morning at 10am our flight is scheduled to depart at noon. They do not tell us which baggage claim our bags will be located we just have to wonder around baggage claim until we find it. This is another long wait. The next morning we are notified that our flight is delayed from departing at noon to now at 4.30pm. We have now lost 2 of our vacation days money spent on hotels and money on rental cars. You may pay more with other airlines but you will have a better chance making it to your final destination.

Fly from MDT to Orlando/Sanford. Check in was a little rough due to no one delegating which line was the line for people who already checked in vs people just arriving and not checked in ahead of time. Flight left on time. Seats weren't anything special but it's an airplane not your living room sofa. Flight attendants were helpful and nice. The airline is a discount airline so you're going to get charge for the "frills". You get a discounted ticket but you're going to end up paying for the extra stuff right down to the seating and bags. Our flight back to MDT was delayed 2 hours but the weather was bad that day with snow up North and thunderstorms down South. Not much anyone could do with that setback. All in all I'd use them again and even suggest it to people I know could handle it.

Feb 28 return Mar 3 2014 Springfield MO to Clearwater/St Petersburg FL. Outward leg on an Allegiant A320. Brand new seats but seats very uncomfortable and small seat pitch. Very small tray table not even large enough to hold a laptop and a beverage at the same time. These seats are perhaps the worse seats I have encountered. Slight delay due to computer errors pilots had to reboot the computers. Three delayed flights arrived same time in St Petersburg and our luggage did not arrive in the terminal for an hour and 20 minutes. Return on Miami Air International- sub contracting for Allegiant. 737-800 aircraft better seats and room plus given bottled water pretzels and cookies. No issues on return flight.

Booked to fly PSP-BLI Mar 3 on flight 211 leaving 7.12 arriving 10pm. Received recorded phone call and email that morning that there would be 4 hour delay flight would now arrive at 2 am. Later same day received further phone / email that departure time changed to 10.15 from previous 11.15pm. On arriving at waiting lounge at 9.15pm found departure now back to 11.15. Eventually announcement about cancellation made over PA system. Two harassed and overworked employees dealt reasonably well in the circumstances explaining about replacement flight next day and providing overnight accommodation to those who needed it. I have frequently travelled Allegiant in the past but have suffered two very bad delays so far in 2014. Their planes are old and possibly more subject to mechanical defects their spare planes and aircrews are few ground support staff are seldom to be seen and apparently not well informed on operational problems. Allegiant's prices are cheap if you are traveling light and prepared to put up with frequent and lengthy delays but if dependable service is what you want pay up and go elsewhere.

March 4 2014 - we returned from trip to Las Vegas on Allegiant it was a 2 day delay going down and a 5 hour delay on the return. I have never had such bad service. Do not be fooled by the cheap prices they don't care about the passengers and are only there for the money. Our vacation was ruined as we lost 2 days of our trip. When we finally got on board after waiting over 40 hours they would not even pay for our drinks.