Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1953 reviews
3/10
3 star Skytrax Rating
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1/10

"most rude and incompetent airline"

(United States)

Trip Verified | This is without a doubt the most rude and incompetent airline in existence. I have flown many different airlines across the years, including cheap airlines like Spirit, and Allegiant simply is not worth the money — no matter how cheap the flight, it is severely over-priced because this airline is garbage. On this occasion, I had to change my flight so I could leave a day earlier and I waited hours upon hours for someone to answer my call. Then this incompetent man, at some call center ex-US, disconnects me. I have to repeat the entire process, more hours spent waiting for someone to answer. I was on the phone all day, literally. So I finally get my flight changed and the incompetent man charges me to change the flight, despite that I had paid extra to be able to change my flight. So the man issues a credit to me for a future flight instead of a refund. Fast forward to my flight day and I am getting notices about my original flight, not the flight that I am headed to the airport for. So I go into the Allegiant app to see what is going on and even though I have a boarding pass for the new flight I am still booked on the old flight. Obviously a 9-year old can see the problem in this, but the incompetent Allegiant customer service rep cannot. So I attempt to cancel the the incorrect flight and I get a pop-up. It tells me it is too late to make changes and to call a special “back door” phone number. Here it is for you: 702-637-7038. My call is answered right away but by this time I am in my car headed to the airport. The agent, who is in the US, tells me that I am not actually on the flight that I am headed to the airport to board! I did mention that I have a boarding pass, right? Tell me how that happened! So she straightens everything out for me. She also tells me that the voucher the incompetent man emailed to me is unusable. So she sends a credit voucher that looks completely different. Now since I had a credit on Allegiant, I had to dreadfully fly with them one more time. But never will I ever fly with this lousy airline again. So this time around, everyone that I communicate at Allegiant via phone or email regarding my request for accommodation as a disabled person for seat assignment and medical equipment is extremely rude. And as a disabled person they gave me an extremely hard time about accommodating my medical needs. I had to threaten them three times with going to the authorities — they attempted to lie to me and tell me that they are complying with all applicable laws. I told them that I know my rights and I would not let them get away with violating them. Finally they acquiesced but to be insolent they assigned me a seat in the last row of the plane and it was all very unacceptable. I had previously told them many times over that I need a far forward aisle seat to accommodate my medical needs. They refused! Their website even states that they will assign the seat to accommodate a disability! I have flown a lot and used many different airlines. My request for accommodation as a disabled person has always been met with prompt polite service. Until I traveled on Allegiant. What a bad business.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Indianapolis
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had to pay 150 for the luggage"

(United States)

Trip Verified | I am a frequent flyer and used Allegiant check not luggage. I carry a backpack with two computers and a overcoat (weather dependent). I have placed this under my seat fully on over 50 Allegiant flights with no problems. This week I was last to board and as I entered the jet bridge someone started yelling at me and my companion (equal sized duffle). It was a gate attendant claiming we had to pay 150 for the luggage. We attempted to explain our history and show the size easily goes under the seat. The response was a hostile “if you want to fly tonight you have to pay for the luggage”. Extremely hostile. Feeling harassed and scammed, we paid to make our meeting. I followed up to the airline with pictures and requested clarification of policy. Their Customer Services team claims they can’t see/receive photos and it is staff discretion on luggage. Buyer beware.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMemphis to St. Petersburg/Clearwater
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly on this airline again"

(United States)

Not Verified |   Every flight that I've been on for the last year with Allegiant the stewardesses are extremely rude. I tried to use $121 worth of vouchers today to make a flight to St. Petersburg. After multiple tries and being on hold for 48 minutes for help with their customer service, I was unable to use my voucher dollars. I've concluded that no matter how inexpensive Allegiant they're just not worth it. They can keep my $121 voucher and never intended to allow me to use it anyway. I will never fly on this airline again
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCincinnati to st Petersburg
Date FlownJanuary 2024
Value For Money 12345
no
5/10

"Allegiant airport’s lack of security"

(United States)

Not Verified | Flight 945 went well, but when we landed in Pease airport in Portsmouth on February 5, 2024 @ 5:36 PM it was dark outside. Retrieved luggage, then went to go outside as directed for taxi service, to find there was construction work with a few cement barriers guiding passengers to get to the taxi service areas. No direction signs posted and no outside lighting to make it clear and safe for us to get around the construction to the taxi area located on the other side of the building nearby the “departing flights main entrance area. Pulling luggage around a dark area without any personnel to direct people through a dark outside parking area on a rough walking path is dangerous. We were completely shocked by Allegiant airport’s lack of security and safety precautions and measures for their customers. We are senior citizens and are completely shocked that an airline/airport had not ensured the safety of their customers/passengers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Gorda to Portsmouth
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“next available flight was 3 days later”

(United States)

Trip Verified | Sat in the airport while flight was delayed for several hours to only hear the flight had been cancelled and the next available flight was 3 days later, which was when our return flight was scheduled. The pilot announced that they had to cancel due to a service issue causing a smell and that she wanted to be home by 8pm to put her kids to bed. In the meantime, my husband and I and our family are out $6000 for our vacation rental because we were not able to supply a 24 hr cancellation. When asking Allegiant about a refund for our vacation rental, we were basically told we were out of luck.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCincinnati to Key West
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(United States)

Trip Verified |  When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security. By the time I got to the terminal two staff wouldn’t let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this staff just treated me like a loiterer when I was trying to get my refund & told me to leave the counter. I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than ”Your money is forfeited” from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town. I emailed their customer service and got the same canned response. I asked repeatedly for a legal representation which they constantly dodged. Worst experience ever. I do not plan on, or recommend flying with this company ever. Spend the extra money & use a reputable airline that will actually let you on the flight you paid for instead of an off brand that profits & takes advantage of the average man.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAppleton to Las Vegas
Date FlownJanuary 2024
Ground Service 12345
Value For Money 12345
no
2/10

"customer service is none"

(United States)

Not Verified |   On October 30, 2023 our flight 321 was cancelled from Nashville, TN to Cedar Rapids, IA. No reason was given and we were told to retrieve our baggage and prepare to stay overnight in Nashville. We were given two $50 vouchers for use on future Allegiant flights and also were sent an email for $175 compensation. That email content follows: Dear Valued Allegiant Traveler, We want to apologize for the inconvenience you experienced. In this instance, we did not meet our own expectations, and we are very sorry for the disruption it had on your travel plans. As a gesture of goodwill and demonstration of our sincere apology we have extended you additional compensation. To claim your funds, please select a payment option. Please click here. This link will expire in 48 hours. Our commitment to our customers is to provide a friendly, straightforward, safe and affordable travel experience. We are also committed to continuous improvement and hope you will give us an opportunity to better serve you in the future. Sincerely, The Allegiant Customer Care Team I followed the instructions carefully, choosing the virtual card. I received nothing after that message and trying to respond again to the link stated I had already been given the $175. The problem was, I never received anything further and since that time I have been trying to get someone to pay attention to my request to have this promised compensation delivered. I have contacted Allegiant customer service. I have contacted Paynuver customer service. I have been messaging via the Allegiant Facebook messaging link and have communicated with four different agents. I am told now that all agents are swamped with other issues so getting to my issue has taken a lower priority, if it has a priority at all. I simply want what was promised. I did not receive the $175 even though Allegiant records indicate I did. Nothing ever showed up to allow me to access the funds and I was told at one point (while communicating with Paynuver) that Paynuver would send the funds back to Allegiant so the process could be started again. The last Facebook message I received from Allegiant said..."Unfortunately, it is quite a process to get the funds reissued. Your information has already been sent to our Paynuver team and this will be reissued as soon as we can. We truly appreciate your patience." If this process is this difficult when a problem crops up, why would Allegiant continue using the same process? Why would they continue to make promises of compensation, when they can't deliver on that promise? I could not be more flustered about this and though Allegiant may claim customer service is second to none, I would maintain that customer service is none.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCedar Rapids to Nashville
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not to give us credit"

(United States)

Trip Verified | A travel advisory was issued for northeaster with anticipated 8 inches of snow - if our flight was cancelled or delayed we would not be able to return home for another 5 days. We called allegiant to change to an earlier flight, they acknowledged the snow storm but said I would lose all my money for my original flight. I even asked for just a credit as they now had 4 tickets unused for a flight but they also refused. One agent initially was going to at least give us a $230 credit but she then said she changed her mind, naturally my wife went off on her and she stated she would not our reservation so any future agents could see not to give us credit and then hung up. We tried talking to a supervisor but they never got on the phone as they refused. I’d strongly advise to avoid the lower cost and go with a reputable airline
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLehigh vAlley to Myrtle Beach
Date FlownJanuary 2024
Value For Money 12345
no
1/10

"$382 out the window"

(United States)

Not Verified | This airline has given me plenty to complain about over the years, but they fly out of a local airport so I have dealt with it. Just cancelled a flight due to weather. Outside of their seven day policy, otherwise you get nothing! $50 cancellation fee per passenger. (Not happy about it, but I can deal with it). $44 carrier usage fee per passenger. (Don't even know what that is, but I see no reason to pay for it when the flight has been cancelled). Then, they keep the $100 I paid to fly my dog. Are you kidding me? So $382 out the window, and to finish me off the turn what's left of my money into a voucher that must be used within twelve months, so I can feel the pain all over again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewburgh to Punta Gorda
Date FlownDecember 2023
Value For Money 12345
no
1/10

"airline is an absolute joke"

(United States)

Trip Verified | This flight back has been a nightmare! First they changed planes and told me that I had ton rechoose my seat after I paid extra for the front row for the leg room. Then when I got to the gate to board I was told that my paid carry on was too big and that I had to gate check it. The lady at the counter was extremely rude, told me it wasn't her problem that I didn't check in with her to make sure that it was okay even though I got the approval from another agent. When I got on board there were multiple bags that were in the overheads that were larger than mine. This airline is an absolute joke and a big rip off.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Missoula
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

“Wow what a rip off”

(United States)

Not Verified | Wow what a rip off. So I had never flown with this airline before but they were offering significantly cheaper flights so took a chance. The mobile app was confusing and the option to check bags was grayed out. When we got to the airport I'm informed I could have checked bags online for $30 each but since I hadn't (grayed out) it would cost me $75 per bag. So I cough up this additional expense and then board. In flight I'm offered a beverage and snack and then charged per item. Nothing complimentary on this airline! Next I complete my trip and go to head home on my round trip flight and am informed my bags were not checked for round trip and I need to pay yet another $75 dollars. So my $200 flight ended up costing me right around $450 after all the hidden fees. What a scam these guys are running. Be warned.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSpokane to Mesa-Phoenix
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“Allegiant doesn't care for your plans”

(United States)

Not Verified | Plane has been delayed for 3 hours now. Nobody is doing anything with airplane and so far I've lost my show tickets. All I want is a reimbursement. Allegiant doesn't care for your plans or you as a person. If they did they would reimbursement all of us. Never flying here again and don't recomend this airline. Time to expose them on social media.
AircraftA340
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSanta Maria CA to Las Vegas
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

“What was your goal? To embarrass me?”

(United States)

Not Verified | We flew from Ft. Lauderdale to Norfolk VA on Nov. 28th on flight 496. I would give 1 star but giving 2 stars to Allegiant Air because the pilot landed the plane with perfection and most of the crew were nice except for one woman. This flight attendant walked all the way from the back of the plane to my seat just to tell me that I didn’t flush the toilet. Now, I remember flushing it and thinking “wow that’s so loud,” but maybe it didn't go down all the way or maybe I my pregnancy brain got the best of me and I actually didn’t flush. You would have thought I left something disgusting behind but it was only toilet paper. Either way, what gives you the audacity to walk all the way up to my seat to tell me that I forgot to flush in front of the other passengers? When I tell you that I thought I did, you continue to argue with me that I in fact did not. What was your goal? To embarrass me? To teach me a life lesson? Did you feel better about yourself after telling a paying customer that you all just cancelled a flight on the night before after waiting half a day in the airport only to have it cancelled after boarding because the crew was timed out? We got a free soda for our trouble and a rude crew member. My entire life I have worked in the service industry from being a server to ER nurse and I understand that sometimes we get annoyed with people but I have always treated them with dignity and respect. You are dealing with the public and you represent a company that is providing a service and without that service, you wouldn’t have a paycheck. Keep up the attitude and you will be flushing your career down the toilet.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Norfolk
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"they don’t seem to care"

(United States)

Not Verified | My wife and I flew to Illinois for a funeral for my best friend in high school. I requested wheel chair assistance. We had wheelchair assistance plus we were allowed to take my wife’s walker up the ramp & they would store it until we got to Rockford, I’ll. Upon our arrival at Rockford the plane emptied out and my wife and I were left on the plane as other assisted passenger’s were taken off the plane as no one came to help us. One of the crew members had to call down to the airport for assistance. On our trip back from Rockford to Punta Gorda we arrived in Punta Gorda and got up in line like other passengers. The stewardess very rudely said you have to wait until all the other passengers deplane before you can. Well, lady we were ignored on our flight up so why wouldn’t we push forward to the front of the plane to make sure we’re not forgotten. We along with others were assisted off the plane in Punta Gorda. When we got to the bottom of the ramp we looked down at our walker that had been unloaded only to find the brake handle had been broken. We filed a claim ticket for the broken walker. We have yet to hear from the airline about this claim. I took the walker to a shop in Fort Myers and the gentleman told me it would cost $85.00 dollars for him to send it into be fixed plus the cost of labor and parts. He said I would be better off to buy a new one. I ordered a brake handle online for $24.00 of which I couldn’t find the right one but was able to replace the handle but the brake does not work. Needless to say we will pay more for our flights rather than fly Allegiant again. This was a very bad experience and on top of everything they don’t seem to care. Their attitude is probably they don’t care as they have plenty of other passengers that will fly with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Gorda to Rockford
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"super frustrating!"

(United States)

Not Verified | I have flown Allegiant 4 times in 3 weeks- same personal item (backpack) each time with no issues. On my 5th flight I went to board and the gate agent said I needed to talk to another one of the gate agents - not knowing why? I was asked to put my bag in their measuring device / it was overstuffed a little and she said you have to pay $75 now or you won’t get on the plane. I was flabbergasted. I explained I purchased this this backpack for exactly this reason and made sure it was in their personal item measurement requirements. Her comment to me was - Well I guess you are just lucky for the the 1st 4 flights and saved money. I was shocked and very mad. Paid for the carryon so I didn’t miss my flight - Mad and frustrated - got in my seat, tested the size of my backpack and it fit under my seat in front of me, but put it in the overhead bin, since they made me pay $75 for a space in the bin. Let’s just say- the flight was not full, we waited on the tarmac 45 minutes to take off, because they had to check everyone’s boarding pass individually again because individuals had not shown up for the flight, and top it off the overhead bins were 1/2 full. So the fee they made me pay was more than my flight- how is that even right? To finish off my trip I had one more leg of my flights from Las Vegas to Provo, UT. Checked in with the exact same backpack as a personal item and had no issues with its size and it was put under the seat in front of me with no questions. I will not be flying with Allegiant Air anytime soon - super frustrating!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSanta Maria to Las Vegas
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Not a single care given!”

(United States)

Not Verified | TERRIBLE! Got on one plane, to sit for an hour to get off the plane, then wait 4 hours for another plane, to get on a plane to sit down and be told the pilot time is up and they can't fly. Got off flight called customer service 4 times in total, flight rebooked for the NEXT DAY! First told leaving at noon, then told leaving at 8am, then told ten am. Now I have no boarding pass, told to go wait in line. They do not care! All for a 1.25 hour flight. Waste of my time. I was on hold that long! Not a single care given!
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSanford, FL to Tricites, TN
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Find another airline"

(United States)

Trip Verified | I had a family health emergency and had to cancel my flight. They refused to work with me refunding the ticket and issued a credit which I will not be able to use. Will lose the entire amount. Also, they are a “cheap” airline and the ticket indeed is cheap, however, you have to pay for your seat, your carry on, your checked baggage, and if you want priority boarding. Any food you want including water must be paid for. Find another airline!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGreenville to Sanford
Date FlownDecember 2022
Value For Money 12345
no
1/10

"planes are so dirty"

(United States)

Trip Verified | This airline should not even be allowed to fly. Bad service, flight attendants could not be worse, planes are so dirty that smell bad! When I boarded my seat was wet and greasy. Complained with flight attendant and all she did was to give me a piece of paper towel and advise me to clean it myself!! This was on flight 481 (FLL to AVL). On the return flight (496 AVL to FLL), boarding process started at 3:00 pm and was interrupted due to maintenance after 1:17h there is not even a agent at the gate and nobody had the courtesy to even provide an update. The worst is that this is just their routine. According to FAA chances of mechanic failures on Allegiant planes are 3.5 X higher than the average airline in the US. They changed the name but Allegiant Air is the same Las WestJet…
AircraftA320
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteFort Lauderdale to Ashville
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"They should be ashamed"

(United States)

Trip Verified | As I have flown so many times with Allegiant Air, recently I flew with them for my girls trip to NC. They should be ashamed of how they “handle” their consistent, returning, paying customers. I boarded my flight, row 4, and as usual, no overhead space for my carry on luggage. The flight attendants offered no assistance in trying to find space in the overhead compartments, and said, “you just have to look”. They also do not police patrons who board first, sitting further back, who just wanna throw their luggage up in front by so they can just grab it and go once we’ve reached our destination. I flew with 2 friends who managed to find spots, I however did not, so my luggage was taken by a flight attendant, who said it would be complementary checked, and was then taken off the plane. When we arrived at our destination, I went to the baggage claim, and when I saw my luggage, I couldn’t believe my eyes! The handle on my luggage literally was snapped clean off. No note, no one to meet me to explain its condition, just my bag circling the carousel with the broken off handle laying on top of my luggage. Went to customer service, directed to the Allegiant counter, filled out the claim form and was told that a representative would be contacting me. Received an email requesting pictures, the cost of my luggage, my mailing address and phone number, which gave me hope that perhaps compensation would be made. I am sharing my experience along with pictures of the condition of my luggage before I boarded the plane and then when I claimed it at the airport. I followed the instructions I was given. Not to mention I paid a carry-on charge of $30 which I feel I should be refunded since they took my luggage off the plane. Following is an email I received from Allegiant. Allegiant Air takes no responsibility for or accepts any liability for damage to my luggage and basically blamed me for having what they say is luggage with wear and tear not sustainable to the various handlings of luggage. My luggage is not very old and in perfect condition. So I guess this means they feel it was susceptible to damage. Just wanted to warn fellow travelers of this unfortunate experience and hope no one requires customer service with Allegiant Airlines because it is awful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando-Sanford to Asheville
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Trip Verified | Worst airline ever. The flight there got canceled till the following morning due to fog, and the same thing happened on the way back. We had to book another night at the hotel last minute. The airline offered no accommodations and no refunds. They did not offer a refund for the hotel. Will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSanta Maria to Las Vegas
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I would recommend this airline"

(United States)

Not Verified | I had a problem with finding my flight. They spent time on the phone with me, very courteous and helpful until the issue was solved. They found me a window seat when I had not chosen a seat. Very important. They are so kind and helpful. They told me about deals for Veterans and were so friendly. I would recommend this airline to anyone. Thank you allegiant for a great experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWichita to Arizona
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"they charge for everything"

(United States)

Not Verified | Worst airline. The price is cheap but they charge for everything. It even costs $5 to print a boarding pass. Delayed almost always. Cancels flights constantly.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteProvo to John Wayne
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"One of the worst flights"

(United States)

Trip Verified | One of the worst flights of my life. The staff was selling alcohol to people that were already obviously drunk which resulted in obnoxious and rude yelling for two hours straight from a group of guys in their 60s. I paid so much money to check my bag, pay for a carry on (which I wasn't even allowed to put in the overhead bins because it was a duffel bag and they told me they had to make room for more bags), and I couldn't even get a glass of water.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAsheville to Fort Lauderdale
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service experience2

(Canada)

Not Verified | So it became clear that I was not going to be able to make my Allegiant flight. Three weeks before the flight I called the airline. I prefer speaking directly to a human and was hoping that I could get through to someone, or that there would be a call back option. I was a bit surprised that there was no toll free number. I suppose I'd be happier to wait on hold if I knew it wasn't costing me money and if I had some rough idea about how long the wait would be. Anyway after 15 minutes on hold (and knowing that the meter was running) I decided to try a different approach. I sent an email with all my information and asked that someone from the airline please contact me at their earliest convenience. I assumed I would hear from someone. Two weeks later after not hearing anything I reached out via the chat option on your website. I explained my situation and my previous attempts to contact the airline and hoped that my situation would be successfully resolved. The agent who was handling my file could not have been less helpful. Turns out the flight was seven days from the chat day so she said that according to the terms of the deal she was not obligated to refund or credit any portion of the flight. She seemed to really enjoy sharing that part. When I tried to highlight the fact that I had unsuccessfully reached out on precious occasions and that I thought that should be taken into consideration she responded rudely and was extremely condescending. When I asked to speak with her supervisor she ended the chat. I tried to get back in touch expecting that you had other agents working there but I got her. When I insisted that my concerns were not adequately dealt with, and when I again asked to speak to either her boss or another agent, she refused and ended the chat. This is honestly the first negative review I have ever posted. I found this to literally be the worst customer service experience I have ever been a part of. I do understand that you're a discount airline, and that probably means that you can't allocate unlimited resources to your customer service department, but you should really try to hire people who genuinely care about your customers and also care about the reputation and image of your airline. The person I dealt with today very clearly cares about neither.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFargo to Phoenix
Date FlownOctober 2023
Value For Money 12345
no
1/10

"They refused to refund me the money"

(United States)

Trip Verified | I booked a round trip flight with Allegiant in July. I've used one way and canceled the other one which I got a voucher for. I went ahead and used my voucher to purchase a new flight. But guess what when I made it to the airport I could not check in because they told me my ticket was canceled by Allegiant, they did so without even notifying me! They canceled it for no reason and the lady at the airport told me I had to buy a new one at the counter for 300 dollars in order for me to board the flight! When I tried calling Allegiant, I spent an hour waiting for them to pick up, I ended missing the flight! They only told me they are sorry they will look for another flight for me. But they couldn’t give me a valid reason why they canceled the ticket! And they told me the next flight available was in 5 days! When I had a second flight to catch on the next day in Florida. I requested to speak to a supervisor, they told me no supervisor is available. The agent even told me that the supervisor will not take the call because he already told me everything. They refused to refund me the money. They didn’t care about me losing my next flight! They just didn’t care at all! They kept on saying we can give a voucher or put u on the next flight in 5 days! Really! This is the worst airplane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIndianapolis to Fort Lauderdale
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"We arrived in Albany and no pistol"

(United States)

Trip Verified | I always check to see if I can bring one of my pistols. The state of Tennessee allows this so I brought one with me for our trip and have done this many times. In Albany Airport the drill is bring the locked case to the counter of the airline you are flying, whoever is working the counter calls TSA, TSA agent arrives, I open the locked case and then the TSA agent calls one of the Albany County sheriff’s and both look at my drivers license and my pistol license a I fill out a TSA card and sign it, the signed card goes in the case and I lock it, receive a baggage claim ticket and the locked case goes with all bags. On Friday we arrive at the Nashville airport and go to the Allegiant counter where we checked our bags and I tell the folks at the counter that I’m checking my firearm. All 4 had a deer in the headlights look. Now mind you this is Tennessee, not Connecticut or Massachusetts or New York. None of them knew what to do. So, I told them that they needed to call a TSA agent. My wife and I waited for 10 minutes and another Allegiant employee arrives, he fills out some paperwork and has me sign it and then tells me to take the paperwork and my firearm thru TSA security and give it to one of the people at our gate I looked at my wife and looked back at him and said “Are you sure about this, I have never done this before.” He said “Yes.” So off we go to TSA security with locked firearm case in hand. When we get to TSA security I explain to the TSA agent what just took place and he looks at me wide eyed and says “That’s disconcerting.” I then hear people yelling and turn to see 2 of the people who were working the counter and they said “sorry you need to come back to the counter and check your pistol.” Now the Allegiant employee has me open the case looks at the handgun puts paperwork inside and I lock the case and he takes it. My wife says “Are you going to give us a baggage claim ticket?” He replies “No, I’m going to put it with your bags.” My wife “Are you sure?” He says “Yes.” We arrived in Albany and no pistol. I spoke to an Allegiant employee who said “Nashville is the worst Allegiant station in the country.” Of course my stomach is in knots because I’m worried that my handgun could be in the hands of a criminal. As I’m filling out paperwork my wife asks this gent “Should we file a police report?” He says “I would, these people need to learn a lesson and someone should be fired.” My wife locates 2 Albany County Sheriff deputies who come to the counter and I tell them the same story and both of them look at me in disbelief. The one sheriff walks away saying “let me make some phone calls.” Thank God for these 2 sheriffs. My pistol is in the hands of the Nashville PD, Thank the Lord. So tomorrow I have to call Nashville PD and speak to someone in charge of the evidence locker and have them ship it to an FFL. We also plan on calling Allegiant corporate headquarters and telling them the story. I have called Allegiant corporate headquarters multiple times and left multiple messages and no one has called me back.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNashville to Albany
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly Allegiant again"

(United States)

Trip Verified | Found out I couldn’t have my carry on bag, they charge $75 to put anything in overhead storage. Delayed almost 4 hours. With the added cost of baggage I should’ve just flown Alaska. I will never fly Allegiant again. This has to be the worst airline in America.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Eugene
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“The absolute worst airline”

(United States)

Not Verified | The absolute worst airline ever in 70 years of travel. Their website is constantly down-I can't book a flight online; this was a problem for many people. I waited on their phone line for 50 minutes before getting a Rep. who put me on hold 11 times because he didn't know what he was doing.The flight attendants are rude to the point of ignoring you - unless they chastise you for crossing the line to wait for the restroom. The only reason for flying with them is proximity to my daughter, which is no longer a good enough reason.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RoutePunta Gorda to Portsmouth NH
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"horrendous customer service"

(United States)

Trip Verified | My luggage was lost flying home to Punta Gorda from Pittsburgh. After 2 weeks they still couldn’t find my luggage. After calling everyday and being on hold for 1-2 hours with no result. I was lied to by representatives saying it’s at Pittsburgh airport and I’ll receive it the next day which never happened. This was told to me over and over. I’ve left messages with no return calls. After the 2 weeks I emailed the CEO of Allegiant and all of a sudden I received an email almost ASAP saying my luggage is at the Pittsburgh airport and will go out today and I’ll receive it the next day which is today. Haven’t received it yet but we’ll see. Allegiant has horrendous customer service and they do not care for their traveling public. I will never fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePittsburgh to Punta Gorda
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"this company just doesn’t care"

(United States)

Trip Verified | Canceled flight 1 hour before boarding, called customer service 3 times each time on hold over an hour, last time 2 hours, this company just doesn’t care, never fly this airline again
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteColumbus to Punta Gorda
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"a terrible experience"

(United States)

Not Verified | My wife was hospitalized and waited over 12 combined hours to get a voucher for our flight and still are waiting on hold to speak with someone. The call timed out 3 times without being able to speak with a representative. The flight is today and we have been calling since yesterday morning to get this taken care of. As a valued credit card holder - this service is unacceptable. Regardless of system changes or updates, that should have been taken into consideration before making the change. This has been a terrible experience and am considering no longer being a credit card/frequent flyer member
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSaint Petersburg to Knoxville
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No one wanted to help"

(United States)

Not Verified | Missed my flight because they never announced the change in gates. Sat there for 2.5 hours until I approached the counter and that is when I found out about it. Nobody could help me and they also told me that they didn’t care that I missed my flight. Employees at the airport and also customer service when I called to inform them were very unprofessional and rude. No one wanted to help and could care less about what me and my family were going through. They refused to refund my money and I had to spend an additional $1000 with another airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Wichita Kansas
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a no service airline"

(United States)

Trip Verified | With tripflex I tried to change my flight from September 7th to September 10th. I started at 10:00 a.m. in the morning and was never able to get the website to change my ticket. I gave up after 7pm. I called the only phone number and waited an hour and a half for someone to pick up to no avail. The plane left this morning without me. $200 plus down the drain. Fortunately a friend is driving home so I can hitch a ride back to Florida on the 9th. My daughter-in-law just tried to book tickets which she does on a regular basis and the travel agent said they do not book Allegiant ever. So my daughter-in-law tried to book her ticket which she has done many many times - again to no avail. How the heck are they still flying? This is a no service airline!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWest Palm Beach to Ashville
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service"

(United States)

Not Verified | The worst customer service on the planet. I was on hold for 3 hours spoke to two representatives who just push me along. Screwed my checking account up - charged me eight times for a flight. I had to go to my credit card company to make sure I get credits. I will never use again. I highly recommend no one ever uses a Allegiant.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Nashville
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never fly Allegiant again"

(United States)

Trip Verified | I was boarding my plane with my AED in one hand (I have a heart condition) and a bag of diabetic medical equipment (my wife has type 1 diabetes) in my other hand. I have flown with this equipment before as a free carry-on item both with Allegiant a few days prior and other airlines before then and have never once had to declare anything and have never been given any problems. As I board the plane, I walk by the stewardess. She looks me up and down and then turns to her friend and says "Here we go again. I can't believe people are trying to get free carry ons." Her friend responds with, "Yeah, maybe you should tell them to put that in the special bins on the outside of the plane. Implying to throw my medical equipment out of the plane." I was completely taken back but I did not want to get into an argument at this point so I did not say anything because I just wanted to get on my flight and go home. After a few minutes go by another stewardess comes up to me after I sat down and she starts asking me questions about what am I carrying and why. I explained that I have a heart condition and that my doctor recommends that I carry it with me but is not required. She leaves and after about 5 more minutes the gate attendant comes up to me asking to have a private conversation about what's going on so I walk off the plane with him. Side notes this has now gotten the attention of everyone on the plane and everyone was staring at me and probably wondering what's happening. The attendant precedes to start asking me very personal questions both medical and not medical which I do not want to repeat. They threatened to have me removed from the flight if I did not provide the information. All because I am carrying a medical device that was already approved by security. I am very upset at this point. I give them all of the information they ask for and then wait outside the plane for 15 minutes as they are talking both on the phone to people and in person. At this point the captain, airport security, 3 stewardesses, and gate attendant were all around me, the gate attendant was extremely rude and disrespectful. They finally let me back on the plane while my whole family is waiting and every single person on the flight is staring at me as I walk to my seat. One lady come up to the front as I was walking back on to ask "why did you take him off the plane?" The only kind person that I talked to was the pilot, but everyone else was rude, mean, and disrespectful of my privacy. I will never fly Allegiant again. I have tried to call customer service multiple times and have sat on hold for multiple hours and never got to talk to someone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSarasota to Allentown
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely no accountability"

(United States)

Trip Verified | This was the worst flight experience I've ever had. The flight was delayed 14 hours, and not a single employee cared about anything. Not a single compensation, rewards points offer, free transfers, inter-airline communication, refund, or deal. They stranded 100-150 people in an airport and made it clear it wasn't their fault so everyone was on their own. Absolutely no accountability and the customer service line given was no further help but rather an echo that Allegiant doesn't care about its customers. Horrible airline, and I will never fly this airline again. Needless to say on top of that, they tried to charge me $75 for a carry-on after being delayed 14 hours and REFUSED to comp it. I only got out of it for being military but when I asked about compensating everyone else's, the manager ran away saying "if you have any suggestions let us know. Allegiant cares." As I was literally giving her a suggestion and she didn't care. Then even after we finally boarded the next day, we sat on the tarmac for ANOTHER hour with no update other than an announcement saying "if you're in a large group, can you tell us if you're missing someone?" I presume they miscounted or someone was missing, but still no communication from the staff. AND THEN they boasted that the stale peanuts and soda was "on the house to make up for the delay."
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDestin to Cincinnati
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"quality customer service"

(United Kingdom)

Not Verified | Fantastic crew provided quality customer service with smiles! I've flown multiple times in the last year on this airline. Highly recommend. Plane is always clean. Thanks for providing excellent service. Wish you weren't seasonal as I'd fly more with your airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Will never book with them again"

(United States)

Not Verified | Zero customer service. I was only told “no” about 10 times on the phone. Lady seemed to hate her job. Within 7 days you can’t pay for the difference in a flight. You have to pay full price for an additional flight. Will never book with them again. Spirit is a better airline and that’s sad.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGrand Rapids to Las Vegas
Date FlownJuly 2023
Value For Money 12345
no
2/10

"Expect zero customer service"

(United States)

Trip Verified | Expect zero customer service or customer relations when you fly Allegiant. On July 1 my wife and I flew from Tampa to Portsmouth. The woman in the row with us took her dog out of its bag. The stewardess told her two times that pets must stay in their bag at all times but did nothing to make sure she complied. The dog had diarrhea all over the place, ruined my wife's running shoes and bag. Unbelievable, right? The woman apologized but set the soiled dog carrier on my wife's lap while she worked to clean up the mess. It reeked! The stewardess came over and spritzed some air freshener but did nothing to help us. When I contacted customer support requesting reimbursement or a voucher, an agent told us there would be no reimbursement or vouchers saying Allegiant "has no control over the behavior of passengers." I am totally shocked. Otherwise, Allegiant has always got us where we are going at the best price with no frills.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSt Petersburg to Portsmouth
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not worth any amount of savings”

(United States)

Trip Verified | Disaster. Third time wasn’t a charm. Got delayed in TSA mess and no attendants at the gate. Was there 18 minutes prior to the flight departure. Staff came out from the locked door and said they had a jam up in the jetway, couldn’t get in as they closed the door behind them. Watched the plane pull away for 18 minutes. I’ve had three flights cancelled… now sitting on hold for 30 minutes so far just to get a flight credit worth nothing. Avoid these people - not worth any amount of “savings”.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePortland to Provo
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don’t ever fly with Allegiant"

(United States)

Trip Verified | It was hell from the moment we entered the airport in Cincinnati. They had zero organization and when we finally got to our gate there was no one at the gate. There was no announcements and no gate agent with our take off time came and passed. Our flight crew arrived and they told everyone we’re just waiting on the gate agent. Where is this gate agent? No answers no information nothing. Don’t ever fly with Allegiant
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCincinnati to Orlando
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Will never use Allegiant again"

(United States)

Trip Verified | After delaying our flight MULTIPLE times, when we finally got close to leaving they announced the flight has been cancelled due to no plane there to take us (for our scheduled flight). We lost $1,300+ for our hotel that they were not willing to give any compensation for due to them canceling our flight after we had been there for hours. Will never use Allegiant again. It will be worth the money to fly with a larger airline to ensure we are taken care of.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteProvo to Los Angeles
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This is exactly how you lose loyal customers"

(United States)

Not Verified | Our flight was scheduled to leave at 6pm on June 30th. The gate was very full of excited people who were supposed to be flying to Fort Lauderdale. My husband checks his phone and sees the flight is delayed in the Allegiant app. I checked Flight Aware and Google which both said on time. I went to the desk at the gate and no one was there. I asked other passengers what was going on, they said they didn’t know either but someone who works for Allegiant was at the desk just long enough to tell them, “I don’t know what’s going on. Just sit still.” So they did. I checked the Departures board, said on time. 15 minutes later, everyone’s phones go off. Allegiant sent a TEXT to all passengers about the delay. Not one human interaction! We go get dinner. We are waiting in the USO for our now 8.18pm flight. I’m checking my phone every five minutes since not one person could tell us anything. 35 minutes before we should board, we get another TEXT. This time, it’s cancelled! I furiously went to the gate desk. Once again, not one human is there to tell us what’s going on. Just a lot of angry passengers. I ask any employee I can find, where can I get help? Every single person I asked said to Google it and call Allegiant. I tried but “due to the cancellation of your flight, we are experiencing high call volumes.” Couldn’t get through. Now we are panicking about where our luggage is. Once again not one person could tell us where it was. Finally, after my daughter and I ran to the baggage claim, I found a gentlemen who worked for the airport that pointed us in the right direction. My husband went to the Allegiant desk where you check in. They told him they didn’t know anything about the flight either but that everyone would get vouchers and $150. What about the money we spent on the vacation we were going to? All communication was via text! Shame on you Allegiant! My family has loved flying with this airline. This is exactly how you lose loyal customers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCincinnati to Fort Lauderdale
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I had no issue whatsoever"

(United States)

Trip Verified | Had two great flights and great experience from start to finish. Agent in Asheville on 6/19 was very friendly. No-frills flight was as expected, a no-frills flight from point A to point B. Return trip 6/26 was the same. Apparently, unbeknownst to me, there was a seating issue. Manuel and Jaelynne at Punta Gorda fixed without issue. They were friendly, kind, helpful and very respectful. Not sure why so many negative reviews online. I had no issue whatsoever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAsheville to Punta Gorda
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Worst airline ever"

(United States)

Trip Verified | Worst airline ever. I flew with them a few times and every time they were delayed, and I wouldn’t not recommend this airline. Bathroom are so dirty.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNashville to Allentown
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"$40 dollars for boarding passes"

(United States)

Not Verified | I have been so ripped off in my life. $90 for one bag going out and another $50 on the return. $40 dollars for boarding passes. I ever consider this airline again even if I have pay more up front.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Eugene
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"12 hours waiting my second flight"

(United States)

Trip Verified | 4 hour late in Las Vegas. I spent 12 hours waiting my second flight. Nobody had answers. First time I get a flight with this airline and last too. Terrible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLa Vegas to Spokane
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will pay higher fares to avoid them"

(United States)

Trip Verified | This was my return trip and I was charged $50 at the gate for my “additional carry on bag”. I had a shoulder bag and a purse, both of which fit comfortably below the seat in front of me. I had both of these same bags on by first trip and was not charged. Ridiculous. They seemed to be very interested in getting everyone boarded early and as quickly as possible on both legs of the trip. The first leg we were able to leave early just to sit on the runway for an extra 30 minutes because there was no gate available. This trip we were rushed to board just so the gate staff and the flight attendants could chat while the pilots still got ready to depart. All the while we were stuck in our very uncomfortable seats without the ability to recline and practically on top of each other. Even the tray tables were more of a phone holder than a table, they were so small. You have to purchase even water, and there is no Wi-Fi or anything similar available. I can’t stand Southwest Airlines, but Allegiant makes Southwest look like a luxury airline. Taking Allegiant saves me 3 hours of driving to and from the airport and I will drive to a farther airport from now on and pay higher fares to avoid them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Springfield
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"So disappointing and astounding"

(United States)

Not Verified | I write reviews a lot online, and 95% of the time, I only write reviews for positive interactions. I feel that negative reviews are generally screwed by emotion, frustration, or anger. And that we have enough negativity in our world. So I try to keep things positive. In this case, I think it’s necessary to document the worst customer service I’ve ever experienced - which came from Allegiant phone customer service. I have never been treated so poorly by an employee of a company that I’ve spent hundreds of dollars patronizing (or any company, for that matter). There was a mix-up when my family flew in for a visit. Their return flight was canceled after they missed an outbound flight, and when we realized this (the night before their return flight), I called to understand the situation. Originally, the gate agent told them their return flight would not be canceled but that they could keep it. So we were surprised when we couldn’t find the reservation for them to check-in. The person who I talked to on the phone to try to fix the problem was unbelievably rude. After discussing the situation, she didn’t believe my family because the agent didn’t make notes, and her attitude toward me was unlike any experience I’ve ever had with a customer service person. I intentionally did my best to stay calm, not raise my voice or have a frustrated or angry tone and asked to speak with her supervisor after she yelled at me. After continuing to be berated by the employee, I calmly continued to ask to talk with her supervisor. She denied me the opportunity several times (she said the supervisor couldn’t help) and eventually *hung up the phone on me!* I understand and can appreciate how hard customer service jobs must be. So again, I did everything possible not to talk down to this person or raise my voice. And I was hung up on. I don’t understand how this airline could possibly prioritize basic respect for one another if this was how their employee acted. I assume they are not teaching patience or customer care (human care) in any fashion. Honestly, nobody should be treated with the disrespect this person showed. The way I was treated was not worth saving a little money to fly cheaply. I could not get this person's name or employee information and am not sure how to follow up on such an extreme situation, so I’m writing a review online in hopes of steering others away from such a challenging circumstance and genuinely negative interaction with another human being. Our world has enough trouble and challenges these days; there should be no reason to experience interactions like this one, especially in a professional setting. So disappointing and astounding that this happened.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSarasota to Nashville
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"flight was delayed by 4 hours"

(United States)

Not Verified | Our flight was delayed by 4 hours last minute. No compensation, customer service said they had no idea why the flight was delayed. Then, the departing flight from Vegas was Delayed an hour, and once we did board (an hour after that) We are all told that the air conditioning on the plane is broken. They're very quick to apologize for the inconveniences. First time flying Allegiant Air. Probably my last.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteProvo to Las Vegas
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"canceled it at the last minute"

(United States)

Not Verified | I had a flight from Norfolk to Ft Lauderdale and they canceled it at the last minute supposedly due to bad weather in Florida, checking the weather map there is nothing true. It was the excuse of canceling the flight so as not to compensate, since I am afraid that I will have to buy a more expensive ticket because it is at the last minute.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNorfolk to Fort Lauderdale
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"nickel and dime you to death"

(United States)

Not Verified | I will never book with Allegiant again. They kept me on hold for over 15 minutes on the telephone and via chat. I was told 2 different things by 2 different agents about a credit voucher after requesting to cancel a flight 7 days in advance due to my son’s medical emergency! I was only given a $108 credit for a $448 purchase. They nickel and dime you to death but are not flexible. The WORST airline with the WORST CUSTOMER SERVICE EVER!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMemphis to Tampa
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"disrespect and a bad attitude"

(United States)

Trip Verified | Check in staff is horrible. They talk to you with disrespect and a bad attitude. It's like we are bothering them. Tried to add a bag online for 35 bucks but could not so i ended up paying 50 at the counter. Staff is always saying bad words regardless of young kids. They are disrespectful to military personnel. 1st and last time flying this airline. Not to mention the delays.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHarrisburg to Orlando
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"he decided not to fly at all"

(United States)

Trip Verified | Flight was originally scheduled May 12 from FNT to LAS. We received an update flight was being delayed reason given was that there was air traffic controller issue at LAS. FAA site confirmed that a runway had to be closed etc. The problem here is a few mins after the announcement I saw the pilot walk off the plane with all his belongings. But the gate agents continued to update as flight is delayed. Hours later the airline gave an update calling it an extended delay and the flight will not leave until May 13. I thought it was odd that the pilot who left never returned. Because the pilot got tired of waiting he decided not to fly at all. The crew from May 13 advised us of that. So we missed a vacation day, lost money on non-refundable tours, etc… all be use Allegiant pilot through a childish temper tantrum for a 3 hour delay. We could have flown and made it to the destination on May 12. Allegiant found a loop hole pertaining to cancellation of flight by calling it an extended delay vs. cancellation. So by doing so they avoid providing refunds for the trip. Not sure about anyone else, but if a scheduled flight does not leave the day it’s supposed to then that is a cancellation in my book. Allegiant ruined a part of my vacation and we only got a voucher that did not even come close at recovering the money we lost because of a single pilot was tired of waiting. I’m astonished that an airline who operates this way is still even around. . This is a low cost airline, and I know that you get what you pay for but there are limits to that even. On a good note airline had to call in a crew to fly us to LAS on their normal day off. That was about the only nice thing that came of this.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFlint to Las Vegas
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Next time, I’ll walk"

(United States)

Trip Verified | I would rather walk than take another Allegiant flight. My flight out was delayed 4 hours. We ended up spending more time sitting on the runway than actually traveling. I was running late for my returning flight (my fault) and I spoke to every employee I could find to help me make my flight. They said you’re going to have to run and maybe you’ll make it. So I was one of those people sprinting through the airport up and down stairs through crowds and I make it to the gate and they said we have a delay. Something they could have told me before I pushed my cardiovascular health to its limits. At this point we have a 2 hour delay because of “mechanical issues” with no end in sight. You always hear the cheap airlines are bad: Allegiant might be the worst of them all. If I could, I would rate them -10/10. I booked this flight in the first place in an act of desperation: it was the only option. Next time, I’ll walk.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Cincinnati
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible experience"

(United States)

Not Verified | Was supposed to fly out 5/12/23. Flight was delayed for 2 hours with no explanation. Then, 3 hours after we were originally supposed to fly out, they cancelled the flight. The reason for the cancellation was there was not a flight crew scheduled to fly the plane. Not sure how it’s possible to book tickets for a flight when they can’t even provide the crew. Horrible experience and horrible communication from all Allegiant members.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Billings
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"my last time flying with Allegiant Air"

(United States)

Not Verified | We were supposed to board 5/12/23 at 1:15 pm and then they gave us an announcement that our flight got delayed and they didn’t know for how long the FDA delayed the flight due to high traffic. So you’re telling me every time there is a holiday you are going to delay/ cancel a flight because of high traffic? Ridiculous. Not to mention last time I flew with them I was stranded at the airport for 4 hours because they were fixing the brakes of the airplane and I didn’t get to my destination till 1 am. This will be my last time flying with Allegiant Air.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGrand Rapids to Las Vegas
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"professional service and your sweet personality"

(United States)

Not Verified | My seat and aside of my seat had crushed potato chips all over it. I asked the Airline Stewardess if she could quickly clean it with a small vacuum cleaner. She said airlines don't have any. Alison didn't let that stop her. With a smile on her face and determination in her heart she cleaned it without holding up anyone boarding. Thank you Alison for your professional service and your sweet personality! You deserve a raise.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Gorda to Allentown
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"flight was delayed 2 times"

(United States)

Trip Verified | My flight was due to take off at 6.10, 05/05! The flight was delayed 2 times before they rescheduled while we are in the airport with 2 kids after 7pm due to maintenance which is understandable! Now when you reach out to get help rescheduled through customer service due to their inconvenience the representatives are so rude like you inconvenienced them or something! This was my sons 16th birthday trip and it has been nothing but a hassle! The didn’t want to help with the rental car I also booked through them to pick up on the 5th I asked for a supervisor wasn’t given one the smart mouth lady came back and said she issued a credit for my first day of the rental car which I haven’t seen!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteColumbus to Myrtle Beach
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unreliable and unprofessional choice"

(United States)

Trip Verified | I had an extremely frustrating experience with Allegiant's customer service when my bag was lost during a recent flight. It took weeks of back and forth in emails before the bag was finally shipped to my final destination. Throughout this process, I found that Allegiant's customer service team kept tossing the ball to each other, with no one taking responsibility or ownership of the issue. Despite my repeated attempts to get a resolution, there was no customer service whatsoever. No one was able to take responsibility and fix my issue. To add insult to injury, the file was closed on their system without issuing the refund I was promised. It was a complete nightmare, and I am extremely disappointed in the way Allegiant handled my case. Overall, I would strongly caution against using Allegiant for travel. Their lack of customer service and failure to issue refunds when necessary make them an unreliable and unprofessional choice. Save yourself the trouble and choose a different airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCincinnati to Newark
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"zero customer service"

(Canada)

Not Verified | Worst airline I have even attempted to deal with. They broke my luggage on the way to Vegas. This can happen so no big deal however their count was vacant so I could not report it. We ended up mangling to carry and drag it to the parking lot. When returning for the flight back home, the counter agent was unable to help us with the issue and give us a number to call for support. I have called the number over 50 time with zero answer. Their online concierge is a joke and also can not support in any way. I have send several unanswered emails. This airline is a joke, they have zero customer service!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBellingham to Vegas
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly your airline again"

(United States)

Not Verified | I booked a flight last year and had to cancel and they gave me a "voucher" which I was given a year to use. I just went in to book a flight to use my voucher but cannot do so through the portal. I am writing this review as I wait to talk to customer service and have been on hold for over an hour. What a disgrace and I hope the 400 bucks was worth it as I will never fly your airline again.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteMedford to Mesa
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"untrained and extremely rude employee"

(United States)

Trip Verified | I fly frequently and experienced the worst customer service ever with Allegiant. I had to go to the agent at the desk to get my boarding pass printed because my ID was not scanning with TSA. When I asked the agent at the desk to print my boarding pass she demanded that I pay for another bag. All I had was my small personal item and a paper bag with food in it ended up leaving my bag with my dinner in it because I didn’t want to pay the $50 charge for another bag. So ridiculous. It says right in the rules that you are allowed to bring food in addition to the personal item. Clearly an untrained and extremely rude employee. I submitted a complaint to Allegiant and got nowhere. Just a vague apology. I had requested to be reimbursed for the food that I had to inappropriately throw away. Just some reply about how they couldn’t possibly do anything else at this point. Zero effort to take responsibility for their untrained rude and inappropriate employee.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMesa to Grand Junction
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lying to customers"

(United States)

Trip Verified | Totally trash. They delayed for 2 hours first and then additional 3 hours. And it was only for 2 hours flight to Sarasota. They told that "there is heavy air traffic at Sarasota" but when I checked over Flight Radar there wasn't a huge amount of traffic. They are lying to customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAustin to Sarasota
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst airline ever"

(United States)

Not Verified | The worst airline ever. Do not fly this airline unless you don't care if you make it to your destination. They canceled my flight today for no reason and no explanation given. They had no other alternative flights. This is the second time this has happened to me. They, by far, are the most unreliable airline. Service is poor and they run a cattle car system. Not worth the time or effort to trust this airlines with you travel needs.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Oklahoma City
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I have nothing positive to say"

(United States)

Trip Verified | Canceled my outbound flight. Delayed over 5 hours on return. No snack or drink provided. No communication about the delays. Seats suck I have nothing positive to say about this entire travel experience. No one could tell us the time we were delayed too. The crew thought they were leaving and they tried to hold them. No one has any idea what is going on. No TV no nothing.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStockton to Las Vegas
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"every flight has been delayed"

(United States)

Trip Verified | I had 3 of my employees on this flight, one just beat cancer and was still weak but she really wanted to come. We were supposed to fly out at 8:50 pm we got to the airport at 6:45 everything was OK tell a hour later when the first two hour delay happened, then from 11pm to 12am, then 1am, then 2, we boarded the plane at 4am sat in the plane another hour before taking off. We missed our car rental had to take a $300 uber straight to Orange County Convention Center so we wouldn't miss the education we were there for, zero sleep, we left the Convention at noon had to find a car to rent from there. I was so upset with the customer service I kept the rented car and drove back to Indiana 20 hours and several extra hotel meals. That delay if they would have told us from the start I could have made other flight plans, but we were told it won't be long now. So many times. When we did get on the plane they didn't give us any beverages and I'm even a Allegiant air card member, I have had 3 flights this year with them and every flight has been delayed.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSouth Bend to Orlando
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"canceled my flight for no reason"

(United States)

Not Verified | That canceled my flight for no reason and no explanation given. They had no other alternative flights and we had to buy very expensive flights from other airline. This is the second time this has happened to me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSt. Cloud to Punta gorda
Date FlownApril 2023
Ground Service 12345
Value For Money 12345
no
2/10

"They are very unreliable"

(United States)

Trip Verified | On flight home in 4/2023 left stranded 1350 mi from home. In early morning Hrs,- unable to access email, They canceled flight for no apparent reason other than under booked flight! Their only response was to refund my return trip and rebook me for 4 days later at an additional cost if $86 to me! No concern that I had to find hotel & transportation until then, at a cost of no less than $700 to me. They are very unreliable and not worth the risk
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAppleton to Sanford
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never flying this airline again"

(United States)

Trip Verified | Awful experience, sat in the plane for 2.4 hours as they tried to repair a door that wouldn’t close, then a parking brake that wouldn’t disengage. They deboarded us and after about 45 mins had us board a different plane, and it had a problem with its door too. Another hour in the plane waiting for repairs. And then they wanted to charge us for sodas and chips. Found out our flight is late 60% of the time. Never flying this airline again, I can’t imagine they’ll be around very long anyway.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCincinnati to Austin
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not use this airline"

(United States)

Trip Verified | Do not use this airline! Cancelation is frequent. Our flight was cancelled while we were at the airport, eaving us stranded for 2 days! My tickets were over $1000. They were gonna reimburse me $800.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMyrtle Beach to Albany
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This is the worst airline"

(United States)

Trip Verified | This is the worst airline. They cancelled my flight without notification. "The pilot was too tired". While I am pleased the pilot didn't attempt to fly, the airline did not offer any other option. They sent a link for $175 for our inconvenience but the link does not work and in fact, expires! The very next day, the new itinerary, was moved from 8:00 am to 6:00 pm in the evening. Again, no notice and this time it was "the airport delay". For the pleasure of flying with Allegiant, I incurred over $1200 in additional travel expenses. Not one professional apology or effort to make the travel better. It doesn't matter that individuals had deadlines and places to be and they could care less. The final straw, we had rebook the flight because the second flight was cancelled. They had the nerve to recharge us! Unbelievable. Trust me, you get what you pay for with this airline. Just pay Delta; get to your destination without worrying about this BS.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMesa to Las Vegas
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Allegiant rep was very rude"

(United States)

Trip Verified | Allegiant Air managed to lose my luggage in nostop flight. There is no luggage counter in Indianapolis, so I went to the 2nd floor to the ticket counter. The Allegiant rep was very rude to me, threatening to call the police if I will not leave without my luggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Indianapolis
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Highly do not recommend"

(United States)

Trip Verified | Highly do not recommend! Our flight delayed twice and then canceled last minute due to “maintenance issues.” They didn’t offer anyone accommodations and only offered a $200 refund. My family and I are now stuck driving 12 hours home tomorrow with my special needs child after finally finding a rental car and being stranded.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMyrtle Beach to Albany
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"We will never ever use them again"

(United States)

Not Verified | At 4 o’clock in the morning we received a cancellation of our flight for a flight that was to leave at 7 AM in the morning. We were offered no other options for other flights. The best they could do was three days later .. now scrambling to try to find a way to get home. We will never ever use them again
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSarasota to Boston
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Disappointed an understatement"

(United States)

Not Verified | Absolutely horrible airline - their staff’s negligence and incompetencies lead to 60+ minutes sitting on the tarmac due to 10,000 POUNDS of over-fuelling; with no air circulation, compensation offerings (on, or off the plane), and the demand for a de-plane with a subsequent 2+ hour delay. Their excessive and inexcusable oversight caused countless missed flights, canceled classes, and over-heated, parched, passengers. The least they could do is offer SOME compensation for their passengers for their mistake(s), but that never came. Disappointed is an understatement, I will never be flying with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAshville to Denver
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"currently having to drive 16hrs straight home"

(United States)

Trip Verified | Do not take this airline! Canceled our flight 1 hour before we were supposed to depart and their excuse was they "didn't have enough staff". Told us there wasn't going to be another one until 10pm on Monday when it was currently Saturday. We had to rent a car and are currently having to drive 16hrs straight home. They didn't even care to cover the cost for all the extra money we had to spend because they were unorganized and irresponsible. Take my advice and spend the extra money on a good airline! I have to give them 1 star to submit but they deserve a big 0!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKnoxville, TN to Miami, FL
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"our bags never made it onto the plane"

(United States)

Not Verified | A friend of mine and I traveled to Florida for a golf trip in January of 2023. We arrived several hours before our flight boarded. We dropped our bags off at the ticket counter as usual and proceeded to board our flight. When we arrived in Florida we discovered that our bags never made it onto the plane. Allegiant offered to put them on the next plane to Destin, but that was Sunday evening and we were returning Monday and our bags would do us no good at that point. We were told by the agents at the ticket counter in Florida that we could purchase whatever we were missing and we would be reimbursed. We were told that we would be reimbursed for the baggage fee since they never sent our bags. It's been months since I've sent our information to be reimbursed without any response. I've emailed, called, and left messages with nothing in return.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCincinnati to Ft Walton Beach
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Very satisfied"

(United States)

Not Verified | Clean, courteous. 30 min boarding delay. Fastest direct flight ever! 3hr 19 min. Upgrade for extended leg room in rows 1-7 worth it! Free drink. Very satisfied. No WIFI. Seats don’t recline.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLos Angeles to Grand Rapids
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"I wouldn't recommend it to anyone"

(United States)

Trip Verified | My flight was delayed and I had to wait in the airport for seven hours. I emailed Allegiant to ask if there was anything they could do to make this situation right, but they told me the case was closed and I wasn't entitled to anything per company policy. I will not be flying this airline again, and I wouldn't recommend it to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas, Nevada to Provo, Utah
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Terrible experience"

(United States)

Trip Verified | I'll preface this by saying the crew was fantastic. Unfortunately that's the only positive. First, they charge 50 bucks for carry on. I got that free on the flight to Austin with Alaska. Then a gate agent called too many zones at once and it turned into a big mess. On-board it was cramped and the seats are just metal with fabric. My back is feeling it today. And there is no wifi nor even a tiny snack or cup of water available, even water is pay only. Terrible experience. Shouldn't exist as an airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAustin to San Diego
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"The worst airline ever"

(United States)

Trip Verified | The worst airline ever. Plane was dirty, crumbs on the seats. Stewardess were extremely rude. By the time you pay for the check in bags, the carry on bag, and then tried to charge me for my purse because it was a personal item. Zero form of entertainment, and 400% up charge on snacks and drinks simply makes the cheap tickets worthless.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Norfolk
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I do not recommend this airline"

(United States)

Trip Verified | Horrible experience, I flew with my wife and 3 children, The flight was set to board at 6:15 and it didn’t. Then once boarded it took about an hour to fly out. When we finally flew out everything was fine until the pilot flew into a storm and did not even warn the passengers or flight attendants who were in the aisle selling beverages with the cart. The Turbulence was horrible and out of nowhere the plane dropped several feet in the air with passengers scared to death and screaming. My children had a horrible scary experience, the pilot finally tells everyone he is in a storm and to buckle up that if he has to descend and land he will but for now buckle up and stay in your seats the flight attendants had to run back to there seats and secure the drink cart. Very horrible trip. I do not recommend this airline to anyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Allentown
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst I have ever experienced"

(United States)

Trip Verified | This flight was the worst I have ever experienced in my entire life, my children were scared to death, it was super late to board and fly out. The pilot gave no warning of an upcoming storm and while the flight attendants were out giving drinks the entire plane dropped several feet and the people on the plane screamed in fear. My baby woke up scared to death and my two other children yelled. They continued to fly in the storm instead of go around it and put us all in danger. Do not fly Allegiant.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando Sanford to Allentown
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the most unreliable airline"

(United States)

Trip Verified | Allegiant Air is absolutely horrible - they leave people stranded all the time - twice now they have cancelled my flight from West Palm Beach to Minneapolis in the month of March, 2023! They are the most unreliable airline that I have ever flown - do not trust them at all - they will cancel your flight less than two hours before you are to leave and for no reason at all - they never respond to emails, phone calls (after being on hold for 4 hours), or Facebook Messenger! They need help - some other airline needs to buy them now!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWest Palm Beach to Minneapolis
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Cheap Rude Airline"

(United States)

Not Verified | Cheap Rude Airline. When they cancel for maintenance or weather. "They do strand you." They will not help you get home. They might give you a voucher to fly again for a portion. (If you can get a hold of them). Cost me $800 for 2 people to get home when they canceled the flight for maintenance. Originally cost $200ish round trip. One year prior, they did the same to us. Cost us an extra $400 then. Different airport. Will never fly again. Was offered $10.00 refund for our flight home this time. Ask to talk to a supervisor, and they will say no, take it leave, or they will hang up the call was their response.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDes Moines to Newark
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"shorted us $15 on the refund"

(United States)

Not Verified | We've been using Allegiant Air for a while now. We recently booked two flights and it automatically upgraded us to some weird bundle, which resulted in almost a $200 up charge. Naturally, we cancelled and rebooked. The only problem was that we used some of our points to book the first time. Not only did we not get our points back, they shorted us $15 on the refund. We waited for hours on the phone to talk with someone. Never even got through. Very annoying.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteProvo to Mesa
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Minimal space for seating"

(United States)

Not Verified | Don't fly with this airline unless you want to be 1-3 hours late. The flight to and from were both delayed 1-2 hours. The flight arrivals were 1 hour late and you spend another hour sitting in the plane waiting for it to start moving. Minimal space for seating, smallest tray tables I've seen on any flight, and they will charge you for beverages or food/snacks. They offer no in flight entertainment. Do yourself a favor and spend a little more money for a much better airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFlorida to Utah
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"absolute worst experience"

(United States)

Trip Verified | I absolutely hate Allegiant. Our flight has been delayed traveling both ways. I have been delayed for hours now and still no notification (email or text) that the flight was delayed. The absolute worst experience I have ever had flying.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDestin to Grand Rapids
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I’ll forever be grateful for them"

(United States)

Trip Verified | I was recently on an Allegiant flight from Asheville NC to Minneapolis MN (Flight 237). I was feeling nauseous after 45 minutes into the flight so I got up to use the restroom in the rear of the plane. Once I got to the back i became extremely dizzy and I blacked out. I could hear people talking to me but I couldn’t see anything. The Allegiant flight attendants acted fast to put an oxygen mask on me and laid me down on the floor. I believe two nurses were on my flight too who checked my pulse and blood pressure. I wish I knew their names so I could thank them for jumping up to make sure I was ok. Very scary moment for me but everyone who helped me made sure I was comfortable as I came back to and I’ll forever be grateful for them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAsheville to Minneapolis
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"This is unacceptable!"

(United States)

Trip Verified | Allegiant is the absolute worst airline. My boarding pass said to to board at 7.20 am and to be there 2 hours prior. Showed up on time, waited for over an hour and no Allegiant employee ever showed up to check myself and my bags in. This is unacceptable! This was supposed to be a surprise birthday trip for my elderly grandmother and this companies lack of compassion for its clientele has ruined it! This is a weekend I will never get back!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMemphis to Orlando, Florida
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"having computer issues"

(United States)

Not Verified | Been on vacation to Punta Cana. Get to the airport and check in at 10:30 am for a 1:00 pm flight home. Sat on the plane for 2 hours while they explain to us that they're having computer issues. After 2 hours they make us all disembark from the plane and haven't given us a status, just keep pushing the time out. First time ever flying with this airline, will be the last. I'd be willing to fly the Three Stooges airline if there eas such a thing, before ever flying Allegiant again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Cana to Cincinnati
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"non-existent customer service"

(United States)

Not Verified | I am pretty sure that the Allegiant Air executives do not care to read or to pay attention to the reviews of their airline - for them, the revenue and the profit is the most important. Not the passengers. Not the service. I was scheduled to fly from Harrisburg, PA, to Ft. Lauderdale, FL on March 2nd - Allegiant flight #507 leaving at 6:26pm. Without any notifications or warnings, the flight has been re-scheduled 8 times for the departure at 10:45pm (more than 4 hrs delay). At the same time, there was NO ONE from the airline at the gate to convey/explain the delay or to communicate any related information. I've tried to chat with the customer service via the website but to no avail ("sorry, our agents are not currently available"), tried calling the customer service - waited for 1.5 hrs to no avail either. Overall, it is an ultra low cost airline (although I paid a pretty hefty price for a one way ticket - the same as on United Airlines in opposite direction) with a non-existent customer service and the lack of responsibilities. If you are enjoying spending long-long hours being delayed and arriving in the middle of night (2-3am instead of 9pm), having "zero" customer service - yes, choose Allegiant Air!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHarrisburg to Ft Lauderdale
Date FlownMarch 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I'm through with Allegiant"

(United States)

Not Verified | Flight 1911 originating in Bangor Maine. Scheduled to take off at approximately 3:40pm on 2/28/23. 90 Min delay right off the bat. Then another delay and another delay. Then boarding takes place and we have to be de iced. Had to get in line for that. waited an hour then went to runway, waited so long there de icing had expired. Back to De icing area, sat and waited. Never happened. Then Flt attendant said airport closing for an hour. Back to the gate, deplaned. After a while boarded again. Went to de ice. Never happened. Say for 30 or 40 min. Back to the gate. Flight attendant says they ran out of de icer. Please keep in mind this is Bangor Maine in mid winter. Flight is finally delayed until 3/1 at 1 pm. 3/1 1pm no plane2:30 still no plane. in the meantime, their flight scheduled for 31 are taking off. Customer service rep tells us that they are flying a plane in from Pennsylvania to finally take us to our destination over 24 hours late. I've spent the better part of two days now at the Bangor airport and I'm not spending any more and so I asked for my bags back, and I rebook with a flight to Tampa on Thursday evening. And I drag all my bags back to the car and leave just spend another night in the motel and then I think better of what I've done and so I cancel everything, including the booking that I made for the end of March, I'm through with Allegiant. The customer service people were very nice and unfortunately they are trapped with the angry customer so they have the worst job of anyone. In fact, I just acquired and allegiant air credit card because I was using the airline so much and I will be cutting that up in the very short pieces and sending it to someone with instructions on what they could possibly do with it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangor to Sanford,
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I would not fly them again"

(United States)

Trip Verified | I was set to fly and when I got to the airport my service dog was denied. I asked why and the attendant had no idea. I lost the flight. I have trying to get in touch and that is a laugh. They do not return emails or answer the phone. I have sat on the phone for hours and no attendant. I have lost the $500 and I have tried to reach out to them and they just ignore you. I would not fly them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York Stewart to St. Pete–Clearwater
Date FlownFebruary 2023
Ground Service 12345
Value For Money 12345
no
1/10

"an awful flight there and back"

(United States)

Trip Verified | I will never fly Allegiant again. Was an awful flight there and back. First flight had 3 drunk guys sitting behind us at 9am. Many complaints but flight crew didn't do anything about it. They would rather save 3 than the many who sat around them behind bothered by the yelling and bad language. The flight back was even worse. The people directly behind us had a medium size dog that whined and yelped loudly the entire 2.5 hour trip. The dog was under my seat so it was even louder for me. The owners only were addressed by the crew when they were caught with the dog sitting openly on their lap. Not being bad enough, the dog was also passing gas. One of the requirements listed on Allegiants website is the animal must be "non disruptive". This definitely was not the case and the flight crew was not eager to do anything about it. Not to mention that both of us are allergic and were sneezing. I did reach out to Allegiant with my complaint. Their answer was shocking and dismissive to say the least. They pretty much said, in short, that it's my problem and they did nothing wrong. I asked to speak to someone else and I've been brushed off. Again, they are going to lose passengers to save the feelings of two people. This isn't very good business!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGrand Rapids, MI to St Pete, FL
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Poor planning, horrible customer service"

(United States)

Trip Verified | By far the worst airline and service. We flew to Plattsburgh from Florida and back to Florida- without landing. Apparently, conditions were too icy to land in NY so the entire plane was flown back to its Florida destination. We had been on the plane since 7 am and during the now 7 hour flight we were offered complimentary pretzels and water. Everyone’s trip was ruined, we were exhausted, and hungry sitting in seats with no cushion, and that’s the best they could do. Also - did no one check conditions before that plane took off? And why could it not have rerouted to Allegiant Albany terminal which was fully operational? Poor planning, horrible customer service, and the most god awful experience I’ve ever had. You’d be better off walking.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSandford Orlando to Plattsburg
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"first and last trip with them"

(United States)

Trip Verified | On my return flight from Puerta Gorda to Nashville, their baggage handling destroyed my Samsonite, indestructible up to their handling, Hardcastle golf case on the return trip to Nashville. Instead of having a complaint Baggage claim desk near Baggage claim, I was forced to drag my damaged golf case as well as my other luggage back upstairs too the ticketing, Check-In desk to file a claim. The attendant, while being one of the most pleasant people was unable to file a claim. They took my information and was told, we will contact you. For those who purchase Samsonite products, you have to believe they purposely destroyed my property. That case, over the last two years has been in 3 different continents. Only Allegiant managed to damage my property. I have no doubt that they will not contact me nor provide, at the very least, repair my golf case. This was my first and last trip with them. They are cheap in every meaning of the word. Next time I will pay more to land farther away from my destination, rent a vehicle and arrive happier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePuerta Gorda to Nashville
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Allegiant doesn't care about their customers time"

(United States)

Trip Verified | We had a morning flight that they screwed up sending the check in email. We went to check in at the desk and they wouldn't do it because it was “too close to boarding time”. Funny thing is, boarding hadn't even started and the flight wasn't scheduled to leave for 43 more minutes. Keep in mind this is a tiny airport, and going through security and getting to the gate takes 10 minutes or less. But anyway, they wouldn't do it and so we had to reschedule for a later flight. We came back a few hours later and and waited at the gate only to be told that our flight was canceled because they needed to do maintenance on the plane. The next flight wouldn't depart for another 7 hours. In short, Allegiant doesn't care about their customers time or inconvenience, and they definitely don't care about good communication.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteProvo to Mesa
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never fly Allegiant again"

(United States)

Trip Verified | We were ticketed for the early morning flight from Provo to Mesa. Rcvd and email saying time to check in so the night before we did our check-in. Silky smooth using the Allegiant app. All good, flight says on time, this is about midnight for an 8:15am departure. We show up at the airport to do the bag drop but there is no bag drop line. Just one line for ticketing, checkin and bags. We wait in line and after about 20 mins an agent calls out anyone on the Mesa flight has to see her. Turns out the flight the night before was 8 hours late so our flight was getting bumped 12 hours. Didn't we get the email? (no email, no text, no alert on the app.) None of the other passengers we talked with had any notice either. Agent offered to book us on their noon flight but that flight is full. The event we were traveling for was for tonight so our plans were blown up totally. We offered to drive to SLC to get a flight on another airline but they were unwilling to book us. Told we should be getting a $100 voucher and our tickets would be refunded in a week or so. And if we don't get refunded come on back in and they will work on it. Last minute pricing and flight available prevented us from rebooking ourselves so home we go. Love flying out of the smaller regional airports but will never fly Allegiant again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteProvo to Mesa
Date FlownJanuary 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no