Allegiant Air

Not Verified | Flight 1911 originating in Bangor Maine. Scheduled to take off at approximately 3:40pm on 2/28/23. 90 Min delay right off the bat. Then another delay and another delay. Then boarding takes place and we have to be de iced. Had to get in line for that. waited an hour then went to runway, waited so long there de icing had expired. Back to De icing area, sat and waited. Never happened. Then Flt attendant said airport closing for an hour. Back to the gate, deplaned. After a while boarded again. Went to de ice. Never happened. Say for 30 or 40 min. Back to the gate. Flight attendant says they ran out of de icer. Please keep in mind this is Bangor Maine in mid winter. Flight is finally delayed until 3/1 at 1 pm. 3/1 1pm no plane2:30 still no plane. in the meantime, their flight scheduled for 31 are taking off. Customer service rep tells us that they are flying a plane in from Pennsylvania to finally take us to our destination over 24 hours late. I've spent the better part of two days now at the Bangor airport and I'm not spending any more and so I asked for my bags back, and I rebook with a flight to Tampa on Thursday evening. And I drag all my bags back to the car and leave just spend another night in the motel and then I think better of what I've done and so I cancel everything, including the booking that I made for the end of March, I'm through with Allegiant. The customer service people were very nice and unfortunately they are trapped with the angry customer so they have the worst job of anyone. In fact, I just acquired and allegiant air credit card because I was using the airline so much and I will be cutting that up in the very short pieces and sending it to someone with instructions on what they could possibly do with it.

✅ Trip Verified | I was set to fly and when I got to the airport my service dog was denied. I asked why and the attendant had no idea. I lost the flight. I have trying to get in touch and that is a laugh. They do not return emails or answer the phone. I have sat on the phone for hours and no attendant. I have lost the $500 and I have tried to reach out to them and they just ignore you. I would not fly them again.

✅ Trip Verified | I will never fly Allegiant again. Was an awful flight there and back. First flight had 3 drunk guys sitting behind us at 9am. Many complaints but flight crew didn't do anything about it. They would rather save 3 than the many who sat around them behind bothered by the yelling and bad language. The flight back was even worse. The people directly behind us had a medium size dog that whined and yelped loudly the entire 2.5 hour trip. The dog was under my seat so it was even louder for me. The owners only were addressed by the crew when they were caught with the dog sitting openly on their lap. Not being bad enough, the dog was also passing gas. One of the requirements listed on Allegiants website is the animal must be "non disruptive". This definitely was not the case and the flight crew was not eager to do anything about it. Not to mention that both of us are allergic and were sneezing. I did reach out to Allegiant with my complaint. Their answer was shocking and dismissive to say the least. They pretty much said, in short, that it's my problem and they did nothing wrong. I asked to speak to someone else and I've been brushed off. Again, they are going to lose passengers to save the feelings of two people. This isn't very good business!

✅ Trip Verified | By far the worst airline and service. We flew to Plattsburgh from Florida and back to Florida- without landing. Apparently, conditions were too icy to land in NY so the entire plane was flown back to its Florida destination. We had been on the plane since 7 am and during the now 7 hour flight we were offered complimentary pretzels and water. Everyone’s trip was ruined, we were exhausted, and hungry sitting in seats with no cushion, and that’s the best they could do. Also - did no one check conditions before that plane took off? And why could it not have rerouted to Allegiant Albany terminal which was fully operational? Poor planning, horrible customer service, and the most god awful experience I’ve ever had. You’d be better off walking.

✅ Trip Verified | On my return flight from Puerta Gorda to Nashville, their baggage handling destroyed my Samsonite, indestructible up to their handling, Hardcastle golf case on the return trip to Nashville. Instead of having a complaint Baggage claim desk near Baggage claim, I was forced to drag my damaged golf case as well as my other luggage back upstairs too the ticketing, Check-In desk to file a claim. The attendant, while being one of the most pleasant people was unable to file a claim. They took my information and was told, we will contact you. For those who purchase Samsonite products, you have to believe they purposely destroyed my property. That case, over the last two years has been in 3 different continents. Only Allegiant managed to damage my property. I have no doubt that they will not contact me nor provide, at the very least, repair my golf case. This was my first and last trip with them. They are cheap in every meaning of the word. Next time I will pay more to land farther away from my destination, rent a vehicle and arrive happier.

✅ Trip Verified | We had a morning flight that they screwed up sending the check in email. We went to check in at the desk and they wouldn't do it because it was “too close to boarding time”. Funny thing is, boarding hadn't even started and the flight wasn't scheduled to leave for 43 more minutes. Keep in mind this is a tiny airport, and going through security and getting to the gate takes 10 minutes or less. But anyway, they wouldn't do it and so we had to reschedule for a later flight. We came back a few hours later and and waited at the gate only to be told that our flight was canceled because they needed to do maintenance on the plane. The next flight wouldn't depart for another 7 hours. In short, Allegiant doesn't care about their customers time or inconvenience, and they definitely don't care about good communication.

✅ Trip Verified | We were ticketed for the early morning flight from Provo to Mesa. Rcvd and email saying time to check in so the night before we did our check-in. Silky smooth using the Allegiant app. All good, flight says on time, this is about midnight for an 8:15am departure. We show up at the airport to do the bag drop but there is no bag drop line. Just one line for ticketing, checkin and bags. We wait in line and after about 20 mins an agent calls out anyone on the Mesa flight has to see her. Turns out the flight the night before was 8 hours late so our flight was getting bumped 12 hours. Didn't we get the email? (no email, no text, no alert on the app.) None of the other passengers we talked with had any notice either. Agent offered to book us on their noon flight but that flight is full. The event we were traveling for was for tonight so our plans were blown up totally. We offered to drive to SLC to get a flight on another airline but they were unwilling to book us. Told we should be getting a $100 voucher and our tickets would be refunded in a week or so. And if we don't get refunded come on back in and they will work on it. Last minute pricing and flight available prevented us from rebooking ourselves so home we go. Love flying out of the smaller regional airports but will never fly Allegiant again.

✅ Trip Verified | My husband and I were seated towards the back of the plane. Row 25 to be exact. It was a full flight. No issues there. However, during take off one of the other passengers managed to leave an open alcoholic beverage in the overhead carry on area. This alcoholic beverage found its way 2 seats back to pour onto my husband and I. I do mean poured on us!! Overhead luggage was soaked in what smelled to be whiskey and so were our clothes. Let me also add that my husband is 11 days out of Alcohol rehab! So needless to say this caused even more issues to the 3 screaming babies on board and the 4 very intoxicated passengers surrounding us. Those are things we could have handled and expected, but to be doused by alcohol during take off and to return home with our luggage soaked in it was infuriating. To add insult to injury, when we brought it to the flight attendants attention, she was attentive to drying out the over head bins with paper towels but never offered to hand us something to dry off with. I am beyond infuriated with our experience with this airline!

Not Verified | They absolutely refused to check the dimensions of my wife's bag, but insisted that it was too big. We measured it beforehand to assure it was the proper size. They tried to strong arm us into paying $100 for the bag. We even re-arranged items between our group to fit their request, but the worker still refused to check the bag. Needless to say we were denied access to the flight, and were told there was no refund.

✅ Trip Verified | The flight was on time and most things were perfect.  Unfortunately there was a gate agent who ruined the whole trip.  I was traveling with my wife and we both had small carryon bags, about half the size of a 20" piece of luggage.  My wife had a very small over the shoulder bag, about a tenth the size of most purses.  I decided to help my wife with her bag and carry it for her when we moved up to scan our tickets.  The gate agent forced us to get back off the jetway and jam the tiny bag into one of other bags.  I'm pretty sure when I was checking things out that 2 bags were allowed per person so either he was stupid and couldn't figure out that each of the larger bags belonged to 1 person, or he just decided to be a jerk.  My money is on the latter.  We had been polite and compliant up until that point.  We did what he asked but made sure he knew we weren't happy about it.  There was a long line of people behind us as well and I don't know they could have interpreted the gate agent's actions any other way than being a jerk.  Once back on the jetway, I was not quiet about my displeasure either.  

✅ Trip Verified | My daughter flew from Phoenix to Idaho Falls flight 636, Jan 3rd. Here is the sequence of comical, unbelievable errors by Allegiant, but most disturbing was the nonchalant attitude with no communication and mitigation to the errors. -Flight was late (not usually that big of a deal). After arriving, she waited over two hours for a "paid" check baggage, with no communication at all on eta or reason from Allegiant staff. She had been picked up by a mother with a baby, so they had to call it a night after 2.5 hrs. A passenger wandered out to the Tarmac to see if he could get info about what was going on .The passenger came back and reported that there may have been an accident with the ground crew, that Allegiant was short staffed, and they had no ETA. At no time did Allegiant send a message to my daughter through Text or the App (even though you have her information, and knew she checked a bag - With no information, and with no-one at Allegiant Airport picking up the phone or calling us back (we left messages) the communication was completely irresponsible and non-sympathetic to the passenger schedules (like college classes). I called twice myself and no one returned calls. She went back, paid for transportation there on the next day, Jan 4th, but no one from Allegiant was there (couldn't you pay for 1 staff to be there to hand out luggage?) She found airport staff who said they couldn't help, but to come back on Friday the 5th at 9am or 2pm when Allegiant had a flight and therefore staff. Turns out there was no flight in the afternoon, but we were lucky and we stumbled onto that fact, no thanks to Allegiant, so she went in the morning. Why couldn't Allegiant take action to at least communicate? To deliver the baggage would have been even more helpful, even it was for a fee. Why not use the system which knows she checked a bag? Why didn't someone the night of the Arrival come tell the passengers "we had an accident, we are short staffed, Allegiant doesn't offer services (or care) so come back when we have a flight so that you can stand in line and have an agent help you get your luggage that we will hang on to for 2 days and have you at our convenience come get it, taking a chance on when you arrive because we don't communicate because walking to the waiting customers or sending an email or text is too expensive. Please let me know what happened, and why. I tried contacting Allegiant but they won't answer via phone nor email.

✅ Trip Verified | I had an extremely frustrating experience with Allegiant's customer service and refund process. After I could not check my bag 45 minutes before my flight, thus not being able to board, I spent hours on the phone trying to reach a representative to assist me with an insurance refund. When I finally got through, the customer service agent was unhelpful and dismissive, offering little to no assistance. Furthermore, when I requested a refund, I was told I needed to cancel my flight an hour before takeoff. If I knew I could not check my bag 45 minutes before the flight, I would have done so. Overall, the customer service and refund process provided by Allegiant was utterly unsatisfactory, and I will not be choosing to fly with you in the future.

Not Verified | Allegiant ended up cancelling the flight for my son and his girlfriend to fly back to school due to weather. Allegiant customer service informed them that they will not be rescheduling the flight and they would have to travel to Vegas or Arizona to get a flight instead. Now we all understand that weather can cause these issues but after taking with customer service they informed them that they will not help with a rental or flying my son to either Vegas or Arizona. I spoke to a manager after learning what they told my son and she came on the phone really aggressive and just straight told me that Allegiant will not do anything to help them and they will refund our money. But at this time the cost to get a new ticket is 3 times as much as what they are going to refund us. When I informed her of all extra costs, extra stay, and now a rental car to drive to Arizona, she told me that that is all on us and Allegiant will not help with anything. Then I asked her if she would be ok if her kids were stranded somewhere and their airlines wouldn’t help them. She then got really hostile and and tried to hang up. We have flown them a few times but I can assure you that me nor anyone in my family will fly them again. We have 3 kids in college that play sports and we fly a lot. Allegiant will never be getting our business again. I can’t believe the way their customer service was and they were not willing to help at all after leaving a plane full of passengers stranded in California with their only option to book a new flight out of Vegas or Arizona all in their own dime.

✅ Trip Verified | The Allegiant employees at the check-in counter at Dulles held me up by forcing me to check my carry-on suitcase. It's the same standard sized suitcase made for overhead bins that I've taken with me on many flights without any prior issues. However it was slightly too thick to fit all the way into a suspiciously skinny test bracket they have fixed to the ground beside the counter, so they forced me to pay extra and check it in. This hassle also delayed me from getting through airport security, but I went along without complaining. After I arrived at the gate, I discovered that the plane had left the terminal about 10 minutes earlier than its scheduled time! Two other passengers missed the flight as well. I called the airline and asked for a refund of the return portion of my itinerary and they refused! And that was after I had been assured by an Allegiant employee at the gate counter that a partial refund would be issued. I will never fly with this airline again! They lie to and rip off customers!

✅ Trip Verified | When I booked my flight I was given the option to add a hotel which I did however when I went to check in at the hotel there was no confirmation for my stay. Allegiant charged me, sent me confirmation but the hotel did not have the confirmation and basically I was left no hotel and had to rebook directly from the hotel. I called Allegiant the day of and was on hold 3.5 hours since this was the day I flying I could not stay on hold. I have emailed them but have not heard back. Their chat is unavailable. My flight was fine and I was able to confirm but if you want a package do not book it with them

✅ Trip Verified | Absolute horrible experience. Flight delayed 6 hours and no update. They gave me a meal voucher worth $10 and a $4 drink. Thanks for the consideration. What about the $300 for missed Airbnb $60 for car rentals? Appreciate the $14 gesture though.

✅ Trip Verified | Worst airline I have ever flown on, chose them due to being the cheapest tickets available, you pay for what you get, before the flight started there were two delays postponing the flight for hours, after takeoff we were informed we would be circling the circling airport due to weather concerns, after circling for 2 hours we were diverted to another airport in a neighboring state, after being told not to worry and leave our bags on the plane because we would be flying back towards the original destination airport by the pilot, we waited for 3 hours to finally be told to come get our luggage, the flight was canceled, and good luck with the remainder of the trip, but this was told to us by the workers at the airport because the allegiant airline workers and pilots had already left and were nowhere to be seen to help the now stranded passengers. Upon calling Allegiant air's customer service via phone we were told not to worry and that the flight would be refunded due to the cancelation, they then informed us that due to our approval to divert the flight to another airport while the flight was going on they would not be refunding any of the cancelation and each member flying would get a 50 dollar credit, this is the kind of bare bones airline I couldn't recommend to anyone and can't still imagine how they are still in business, stay away at all cost/they stranded my family.

Not Verified | I just want you to know I have flown with Allegiant for many years and in this December we had a ice storm I had to reschedule and cancel 3 times. This customer service is 100% awesome. I would recommend Allegiant Air to everyone. Customer service is number one and they have it. I'd like to thank everyone at Allegiant for being so accommodating to I will fly again.

Not Verified | I have to say that I am increasingly disappointed in Allegiant Air every time I have an interaction with them. They are cheap, and I will give them that, however on many occasions over the years of flying that I have done with them I realize that they are more trouble than they are worth. They delay the flights often for many hours (this has happened on multiple occasions), charge you for a change in flight date, and charge you if you cancel a flight after 24 hours for a lot of money. Their flight attendants at times are not on time or they are poorly managed. There are many issues that I have personally witnessed and I am unhappy with the service I have received from them.

Not Verified | Absolute garbage of an airline. Not once have I ever been on a flight with Allegiant that has been departed on time. I learned my lesson a long time ago, but this trip was booked by my parents who swear “it’s not that bad”. Imagine my surprise when we get a text notification as we are walking into the airport that we are looking at a 2.5hr delay. Great news with two senior citizens and two kids under the age of 11 and one toddler. After looking at FlightAware I found that this was a rolling delay that had been hours in the making. This notification could have been sent out hours before just like any other airline notifies their customers. So, now we are sitting at a small regional airport for more than two additional hours with small children with an ETA of 1AM. Ideal situation. Upon arrival we were told that our baggage would delivered to carousel 3 but instead it was a delivered to carousel 6 (in another building). This was only after entire A320 worth of passengers with screaming tired children waited for over an hour. Our return trip was no different. We arrived to Sanford to be treated by a departure board showing 22/32 flights delayed. Three gate changes one plane change after boarding, three hours of waiting we board our “new” plane. Just like any terrible infomercial, “but wait there’s more”! After boarding we waited over an hour for them to load the baggage. I don’t know who thought loading everyone onto a plane with 10 children under the age of two BEFORE the baggage was a good idea after more than a two hour delay, but they need to find a new line of work where common sense and consideration are not necessary. Allegiant, you never disappoint at being a disappointment. I guess someone has to be at the bottom.

✅ Trip Verified | Class act from start to finish, very accommodating. The flight was perfect, crew was kind and very helpful. Overall A + service I will keep flying Allegiant.

Not Verified | Worst flight experience in my life. Both my flights on my round trip was delayed by at least 3 hous, my first departure was delayed by 6 hours. Staff was very unhelpful and unsympathetic to any of the problems that occurred, and seemed irritated when all the fault was on them. They loaded a total of 15 bags on my return flight, and sent the rest to God knows where, and sent the flight off anyway. Instead of fixing or helping the whole rest of the customers they seriously inconvenienced, left typed instructions with a pile of papers saying write down your problems and we will deal with them later. Very unprofessional, do not expect any good experiences with this company if you decide to fly with them.

Not Verified | Horrible communication. Delayed the flight 4 times without an explanation and then cancelled the flight too late on Christmas Eve to book anything else. They have lost a customer forever. We will never fly with them again. We do not recommend.

Not Verified | It was delayed 6 hrs then they canceled the flight for a fuel problem and there were no other flights to Denver with seats. Would not recommend this airline.

✅ Trip Verified | I've flown Allegiant multiple times and I'm at my last straw. Horrible customer service and weak flight cancellation excuses are reasons my family will never fly them again. I had a flight cancelled last spring with little notice due to not having enough pilots (they used covid as an excuse but the real reason was there wasn't enough people on the flight). I was forced to rebook thru Delta for $2000 more due to the late timing. Allegiant did nothing to help offset the cost or make it right. Even after waiting on hold to talk to a manager for 2.5 hours. I had another flight scheduled to take off tomorrow 12-24-22 and I received a text this morning saying my flight has been cancelled due to weather. The weather tomorrow is in the 40s and Mesa is in the 60s PLUS the other airlines are still flying. After waiting on hold for 2 hours, there was nothing they could do. I asked to speak to a manager and she said sorry, I would need to call a different number and easier on hold again. Terrible company! Just spend a little more and go with a real airline!

Not Verified | I’m sitting in the airport writing this as it unfolds. They just announced there is too much fuel on the airplane to take off. They are going to remove the fuel and fly to Tulsa and get more fuel but they don’t know if they can find another flight crew to complete the trip to Florida. Just spoke to the pilot who said the previous announcements were false. The pilot said he will fly the leg to Florida but the plane will have to stop for fuel in Tulsa. This is complete mismanagement. Planes have to calculate total weight with fuel and passengers.

✅ Trip Verified | We had booked with Allegiant a month and half before Christmas and planned to fly home the week of Christmas for a family reunion. I am military and my family hasn’t all been together in over 5 years. Less than 24 hours before our scheduled flight. Allegiant canceled our flight, no explanation. Looking for next day tickets is a fortune and now we are driving 21 hours to make this family reunion a reality. What was suppose to be a convenient and quick trip has turned into 40+ hour road trip and less time with family over Christmas because now I have to leave a day earlier to accommodate driving. My wife and I are beyond upset, the less than 24 hour notice is mind blowing! How can they do this? And with no explanation?

✅ Trip Verified | Seats available but they split the family, leave the kids by themselves. I need to pray to my kids don't spills soda on the next passenger. It's not because the 50 bucks to change 4 seats. The company has no ethics or consideration for the consumer. Do you think that 50 for 4 seats will change the company's results?

Not Verified | They are absolutely awful at all aspects of a flight experience. Rude people. Unapologetic or sympathetic to being almost an hour delayed. Seem to have never flown in a cold weather city or know it’s cold in winter. You get what you pay for. And I’m this case WAY, WAY, less.

Not Verified | Truly it is not very customer friendly to fly Allegiant. My flight was delayed from 7pm to 12:50pm and there was no sort of refund at all. Also another time they flew above the Provo Utah airport and decided not to land even though they could have (I may add though they were worried about potential ice) and took us straight back to Mesa AZ. They then gave us a flight to Ogden the next day. I believe that there is a much better way to administrate this airline and be more respectful to customers. It is cheap, but it is to the point where it may be more worth it going on American, Delta, or anything else.

Not Verified | Terrible airline. We found out our flight was delayed 9+hours exactly 1.5 hours before take-off. When we went to contact customer service, we were on the phone for 3+ hours and no one responded. They gave me a voucher for this trip since we wound up having to fly on a different more reliable airline. When I went to use the voucher, it wouldn’t work and I contacted customer service with no response for 2+ weeks. I contacted them again and they told me my voucher had been voided. They would not even hear my side of the story and responded with “this is the last time we will reply in regards to this matter.” I can’t believe this airline treats their customers like this. I’m out 200$ now not including the price of the new flight, food, books, etc we had to buy while waiting at the airport.

Not Verified | The few flights I’ve been on with this airline have been average at best, but this most recent trip was a disaster! Our flight was originally suppose to leave at 4:00 but was delayed due to some reason that was never made clear. After hours of waiting, there was another flight scheduled to leave for this same route at 6:48, but instead of putting us on that plane like they should’ve done since we’d already been waiting for several hours, they let the original passengers take flight, while making us wait for our plane to arrive. Our plane finally arrives and we board the plane around 7:10. After waiting for about an hour to take off, the pilot informs us that the vehicle that was supposed to taxi the plane won’t start and we’ll have to get off the plane until they can “formulate a solution” really? They only have 1 vehicle that can taxi the plane in the whole freaking airport? So that brings us to now, it’s currently about 8:30 and we are all sitting here with no idea what’s going to happen. Allegiants management is terrible, communication is subpar l, and I will drive the 10 hours it takes to get before I fly with this lousy airline again. 0/10 for me.

Not Verified | I was not able to actually take the trip for the ticket I purchased. According Allegiant's website, changes would be easy to make if necessary and only required a $25 fee. I attempted to make changes on Thanksgiving Day and could not reach them by phone, email, or the chat feature on their website. Hold times were in excess of 3 hours. Understanding this is the case during the holidays, I kept trying to reach them until I finally reached someone 4 days later by setting my alarm to wake me up at 4:00 a.m. so that I could call them. At this point, I was outside of the 7-day window, but tried to explain to the representative that I'd been trying to reach someone well before the 7-day advance notice requirement for changes. The key word here is that I "tried" to explain. The representative I spoke to was the rudest person I think I've ever reached in a customer service department. She kept cutting me off and reciting what sounded like a script that she was reading off of her computer screen. By the time she was finished listing all of the applicable fees, she said my $200 ticket was really only worth $23. I asked to speak to a supervisor and again attempted to explain the extenuating circumstances under which I needed to make a change, but she continued to rudely cut me off mid-sentence. Finally I was so angry I just hung up the phone. The airline needs to anticipate high call volume around holidays and still provide a means of communication with its customers. I was assured by the website that my email would receive a response within 24 to 48 hours, but now almost 2 weeks later I still haven't heard from anyone. They should also train their phone representatives to have some common courtesy and allow customers to speak and not treat everyone as if they're stupid. Let me also add I actually drove 45 minutes to the airport to speak to a representative in person, but there was not one single Allegiant employee at the airport that I could speak to. Overall, this airline scores minus zero in my book!

✅ Trip Verified | My experience flying with Allegiant is my first and last. The ticket agent who checked our bag for the flight down was incredibly rude and tried to bully us into paying 50 for my carry on saying it wouldn’t fit under the seat and threatened it would be 80 at the gate. My bag was smaller than many on the plane. Ended up being fine but she added a lot of stress and irritation to the flight down. Also their bag weight is 10 lbs less than almost every other airline in an effort to squeeze more money out of the passengers who are already flying this airline due to limited funds. On the flight home over thanksgiving weekend we arrived 3 hrs before boarding to reduce stress and ensure no issues getting on the flight. We waited in line for 30 minutes only to be told they would not take our bags until 2 hrs prior to check in. All other airlines are 4 hrs. I was uncomfortable with this and asked about the long line at security as well as boarding being so early and doors being closed 10 minutes before departure on way down. She said you can do priority bag check and the lines at security shouldn’t be that bad. So I am currently stuck outside security with no seats, no food or drinks and stressing out as I watch the security line hoping we can rush through in time to catch our flight. We certainly won’t have any time for dinner before our 8 pm flight so maybe it’s another way to make us spend money on the plane? Not sure but I am certain I will never fly this airline again.

Not Verified | 50 degrees and partly cloudy is all it takes to stop a 17 year old minor from flying after being charged 50 bucks for a single carry on that cannot be refunded directly. They can take your payment directly but not issue a refund for a service that was never used. I’ll never use this airline again.

✅ Trip Verified | They are seriously going downhill. Bought a ticket for my deaf/disabled son from Flint, MI to Nashville, TN. He had to get a ride to the airport that was over an hour away and was notified that his flight was canceled until after he arrived there. He wasn't given a reason for the cancelation. He tried to communicate with the desk representative and could not understand them. They did not have/were not prepared to deal with a deaf person. My son started to panic and contacted us because he did not know what to do. We had to get him a ride back to Lawrence Technical College and are still trying to figure out how to get him home. I guess the $200 they refunded us is supposed to take care of this mess. I've emailed them and I'm now on hold with them for over an hour. This company is really going downhill. I checked the weather at both airports and it's clear. Haven't been given a reason as to why it was canceled. If they can't provide the service then they shouldn't be selling tickets. And if they are supposed to meet ADA requirements then they should be prepared to have an interpreter on hand to communicate with them. I'll be contacting the ADA to file a complaint.

✅ Trip Verified | My husband's flight from Phoenix/Mesa to Idaho Falls was scheduled to leave at 8.30 am. With no explanation, no warning and seemingly no care, it was moved to 2.30 pm. He found out when he was dropped off at the airport. I know you get what you pay for, but even then, Allegiant isn't worth the price. They do not care about customer service or, quite frankly, their customers at all.

Not Verified | Allegiant first impression with a new customer has been an epic failure. I get a text message and email my flight was canceled within 2 weeks of my holiday travel. How so unkind of a carrier and service. Never again will I book with this discount airline. I should have stuck with Frontier, way way better discount carrier. As I read other reviews I'm not the only one experiencing such thing, if it keeps up I'm sure this airline won't last long.

Not Verified | I paid an extra $29 so that I could select my seat (6D). Just as I was boarding, my seat was changed to 36D. I was both embarrassed and frustrated as to why this happened. I pay extra for a seat in the front of the plane for a reason. I contacted Allegiant, explained what happened, and expected a refund or credit of $29. Their response was that they would check into it and have heard nothing since.

Not Verified | Traveling home and canceled flights and couldn't rebook for a whole week, had my children with and left us high. Very disappointed in this airline, shame on you for leaving not only me but other customers in a bind and make other arrangements. Had to get a car rental which was way more then my ticket!

✅ Trip Verified | Allegiant staff was exceptional. They were kind, efficient, and very friendly. Hadn't flown for 25 years and they made it enjoyable. Would fly Allegiant again.

✅ Trip Verified | The vehicle the pushes the plain back broke a part. Therefore, due to some paper issue that the Allegiants Air Staff did not have readily available, we were 1 hour 10 minutes late leaving. This long delay was unnecessary and really messed up our trip plans.

✅ Trip Verified | I flew from Austin to Orange County CA via Allegiant and had a seamless experience. After reading all the bad reviews, I was nervous, but it turns out, I was one of the lucky ones. My flight had a departure time of 1:50pm and the gate was in the south terminal, away from the main Austin terminal (about a 12 min drive to the other side). My flight started boarding at 1:05. TSA was easy to get through, although they do not have a separate line for TSA Precheck. After walking up the aircraft, I was surprised to see a spacious walking aisle and more legroom than I was expecting. The seats are stiff and do not recline, but you have lots of room for your legs in standard economy. I had a middle seat and was fine. Definitely bring your own entertainment as there is no Wi-Fi or movies available on board. Also, bring snacks and a refillable water bottle filled from the airport. For a $120 last minute ticket, this was better than I expected. We left and landed at the exact time listed. I would recommend.

Not Verified | I booked my travel in March, for a trip to Key West. I was meeting my daughter there. I flew Indianapolis to Key West, she flew DCA-EYW. I had not seen her since January. I was so excited about reuniting. We had a wonderful time ! When I booked my reservation, I did not anticipate rotator cuff surgery. I was so concerned about being comfortable. I decided to research Allegiant. I was horrified at the amount of negative reviews. So on my departure I was a bit anxious. But I am here to say I had a wonderful experience. CSA and all the crew were so friendly and very helpful. I did not want to ask for help with my carryon, but the FA literally took my bag and put it in the overhead with a smile on her face. I was so grateful. My return flight went just as smooth. They even drove me to the aircraft to board first. Now everyone complained about the seats. They were not first class comfort, but I had no issues, my flight was 2.5 hrs. Would I want to do this on a flight more than 3 hrs, probably not. But I will definitely book on Allegiant when I meet my daughter again next year. Thank you for making my flight an enjoyable experience. (Even while wearing a sling). Happy flying everyone. I hope your experience goes as smoothly as mine did. (I did not have any delays, or cancellations). Thanks again Allegiant, and I will see you next year.

Not Verified | First off if you choose to fly this airline you better have extra money and a back up plan because when I say they will leave you stranded somewhere and not care less, I mean it. This airline cancelled my flight back from Vegas at 4am without an explanation and zero help to get another flight. Refunded my money and told me to leave. Not their exact words but what happened. Luckily I was able to find a flight later on in the day to a town in my state (not the one I left from). I without a doubt I can say I will never fly this airline again unless they offer flights for about $50 and that's a big maybe. Because that's all this airline is worth $50 a flight (maybe). At the initial start of my journey the Allegiant Airport staff were just rude and condescending to everyone. It was a topic of discussion among passengers once we finally boarded. Enjoyed my trip until it was ready to fly out and my 6am flight was cancelled around 4am without explanation. Only as (former) customers can we stop using these airlines and stop giving them our money. Book with a more reputable airline for a few more bucks get treated better and have a more comfortable and roomier seat. For the extra $100 I should have chosen another airline (the one I flew back on). A lesson I will not forget.

✅ Trip Verified | Terrible experience. Even worse customer service. Instead of simply apologizing for the horrible experience we had the email (that took 3 months) said we aren’t required to do this and that. It’s how it goes basically. Delays, a horrible flight attendant nearly knocking us all down during boarding, and then that causing us all to get back off the plane and wait hours. It is a cheap airline and you don’t even get your money worth at that. There was no safety issue. The email response that took months is a joke. I would have much rather had a simple apology. I will never fly Allegiant again. There are other discount airlines or I will pay more and go with an airline who treats their customers and employees well.

✅ Trip Verified | Every single time I’ve flown with Allegiant the flight has been delayed at least an hour. That on top of expensive baggage fees (not letting you bring a carry on) and no in flight food available. The seats are also extremely uncomfortable. Not worth your money. Just buy a ticket that’s originally a bit more expensive because you’ll end up paying even more for Allegiant in both service fees and time.

Not Verified | Keep the times that you had. Making people wait in a airport for 4-5 hours is not ok. People's time is worth to some people but to Allegiant Air it is not. Do better. This is exactly why everyone chooses anyone else.

Not Verified | Allegiant Air is the worst company I've ever dealt with in my life. I booked a ticket for myself to Orlando. A week later, my 14 year old daughter wanted to come to visit a friend of hers. I was unable to book her ticket on line because she is a child, and Allegiant won't allow a child to fly alone. I called their customer service and was on hold for four hours and 7 seven minutes after which I just hung up. The next day I went to the airport to speak with an agent in person. When I got there, there was no one there at the counter. Apparently they only show up two hours before a flight. How does one know when they will be there? Good question. Apparently you should check every destination that Allegiant flies to from your airport to see if there is a flight on that day/time so you know when to go there. Brilliant right? Someone at the Delta counter helped me out and told me when the next Allegiant flight would be that day and so I had to come back later. So I come back later that day,and wait on line. I get to the counter and explained my situation. The woman there said only that she couldn't help me and that I had to call customer service. I explained that it's physically impossible to reach a human when calling their customer service. She said she couldn't help me. I mean this very literally when I say that this woman could not have cared less or had any less interest in helping me solve my problem. Hands down the worst customer experience I've ever had with a company.

✅ Trip Verified | I purchased two round trip tickets from Phx/Mesa airport to Belleville, IL airport departing 1/6/2023, returning 1/16/2023 to visit with my family post holidays. Since I knew we would be taking this flight, I purchased a non-refundable hotel ticket since 1/6 flight was early and we live 150+ miles away. I was notified flight was canceled. Early October I tried to call but was on hold for over 30 minutes. I was on the phone 29 minutes - Allegiant advised me they refunded my flight; however, I explained the situation and requested hotel reimbursed. Supervisor refused any other compensation but said she could send me an email explaining the situation. Allegiant Air had my payment for over 2 months and could not offer a comparable flight/dates. Allegiant may have lower flight costs but not worth what I went through and lost $119.27 that will not be recouped.

✅ Trip Verified | Flight #2910 from Kentucky to Sanford FL The flight was supposed to leave at 3:45 was delayed for 4.5 hours due to mechanical issues. For the last hour We where told they were waiting on a signature! That is absolutely absurd! They loaded the plane 2/3 thirds full and closed the doors. No one was allowed to get up and walk around for the first two hrs. There were kids on that plane. They didn't give us anything to even drink for hrs. I'm pretty sure the captain and crew weren't happy either. I never like flying and this confirms why.

✅ Trip Verified | This is the worst airline I have ever flown. The staff are not friendly and accommodating. The flights are often times delayed. When we fly out from Vegas to rapid city It was delayed for one hour, and now it’s our return flight to Vegas we just got an announcement that our supposed flight of 6:19 pm to vegas will be delayed to 8:30 pm. What a joke.

Not Verified | Didn't even make it to the flight because their system had an error that made it so our flight leaving was after our flight coming home. Spent $700 on the tickets and was told there is nothing they can do, I have to rebook on my own dime. Absolute JOKE of a company.

Not Verified | We were getting ready to leave Vegas when we were starting to take off they stopped on the runway for about 45 minutes. Everyone was getting hot and crabby and some were having a hard time breathing including my sister and I. They finally said that there was an issue with the screen and we will have to go back to the gates. We went back and continued to wait for another hour in an unbelievably hot plane. People were yelling and asking for air because it was so hard to breathe. At this point we were having full blown panic attack and they refused us water until my sister almost passed out and demanded it. This could’ve ended very badly. Such a poor airline and the people working didn’t care. I’m disgusted. If we got off the plane the next flight was 5 days after and we couldn’t have our bags. Poor service all around.

Not Verified | This is not my first encounter with Allegiant keeping my money. Last January 15 2021 flight 998 I came down with Covid and was unable to fly. I contacted Allegiant and held on the phone to talk to an agent for 5 1/2 hours for them to tell me they would not refund me I needed to give them 7 days notice how ridiculous I was sick. They keep $130.00 This year my friend and I planned a trip to Florida Thursday September 29- October 6 well we know what happened next Hurricane Ian. Allegiant notified us on Monday September 26, 9:04 pm our flight was canceled. We understand due to circumstance. I booked the reservation in a credit card that is a closed account. My husband went in and corrected the account number for the refund of $764.00 . Allegiant refund terms indicates it will be refunded with in 72 hours. It is now October 10 and no refund. I am currently waiting on hold to talk to an agent my hold time is 90 minutes? We will no longer flying with Allegiant. Their customer service is the worst, making people wait for hours on the phone. Keeping peoples money is still a crime.

✅ Trip Verified | Had a flight out of Peoria to Denver on 10-7 of 2022 at 4:30 p.m. I showed up 2 hours early just like I was supposed to. Sat in the airport until 4:00 p.m. when they boarded us on a plane. Sat on the plane for an hour at the gate until they finally told us that one of the four flight attendants wasn't feeling well and they were going to deport the plane. Went back into the airport and sat for another hour until they finally came across the PA and told us the flight was canceled. Went home and got on the phone with Allegiant Air and sat on hold for another 2 hours until 9:30 p.m. to get my credit back, but when the lady finally got on the phone all she told me is there was an issue with the third party company that gives back the money and I could expect a call back in 6 to 8 weeks. Worst customer service experience of my 53 years. Do NOT book flights with these people. Pay the extra money and stick with American Airlines.

Not Verified | Great airline if you have no plans and nowhere to be by a certain time! If you do, book 3 days ahead so you can get there by the time you need to be. But otherwise great for if you’re into casually taking a flight for no reason at all, and enjoy spending 7 extra hours in an airport. Complete insanity, will never fly with these guys again.

✅ Trip Verified | Paid extra to sit in front. Really a budget airline but once you start adding the “options” the price can easily reach the price of the major air carriers. Still, they service some markets otherwise not readily available. No Wi-Fi, no entertainment, no food or beverage. Not certain the savings are worth it. Forget about customer service! Several ways to reach out to them on their website but consistently get “chat is unavailable”, “voicemail box is full”, “can’t take your call”, etc! Finally got through on phone and over 2 hr wait! Unbelievable. Maybe they should add $5 per passenger and improve their customer service. Great airline if you know what you’re getting (or not getting) AND everything goes off without a hitch, BUT if you need help, forget about it. Worst customer service I’ve ever experienced with any company.

Not Verified | Nashville to Pittsburgh. My father booked a flight in May to fly 9/30/22 when he called to do his 24hrs check in system said canceled. He called and was on hold 1hr 45min on 9/29. He is 80yrs old - so he booked another flight triple price - now they say he is double booked and wants to give him a voucher for the first flight. He is 80 he wants his money back for the 2nd triple price flight because of there system. What a racket to take advantage of 80yr man.

Not Verified | Jacksonville to Pittsburgh. I have flown Allegiant Air many times. This is the first time I had to cancel an Itinerary. I paid extra for something called Trip Flex. When I called to cancel I was connected using a terrible VOIP phone system with staff from another country that were very hard to understand and rude. I was told I would receive a credit good for travel until August of 2023 but not even a partial refund. I had included a rental car in my purchase. Not only did I have to pay for the entire flight but also for the rental car. The real surprise was when I was told I would be charged an additional $121.00 to cancel the reservations. This added insult to it all a credit but a fee to get the credit.

✅ Trip Verified | Booked a flight and used a promo code I found on line. Forgot to use a voucher I had that was about to expire, so I canceled the flight 20 minutes later to rebook the same flight to apply my voucher. The agent told me I can no longer use the promo code since I "already used it". But I didn't use it. Waited on hold for a supervisor to say "sorry that's just the way it works, we can't help you". This flight was being used to help hurricane Ian refugees. That didn't mean anything to them either.

Not Verified | 4hrs and still on hold. I don't care what's going on, this is completely unacceptable! Every flight I've ever been on with Allegiant has been delayed, postponed, or canceled. Once they even stranded my wife and I in Minneapolis by canceling the flight and using the planes to go to Allegiant field after a football game. Just left us there! Even if if costs more, use a different airline.

✅ Trip Verified | This is the first time flying Allegiant Air for me. After this round trip I can safely say I will never be flying Allegiant again. I can not and will never recommend Allegiant Air. Both my flights were delayed. My flight to Las Vegas was delayed by almost 2 hours. Completely ruining my plans for Thursday night. Then when leaving Las Vegas on Sunday my flight was delayed again by more then an hour. And now they need to do maintenance on the plane. I'm currently writing this stuck on the plane while they're doing maintenance. Why have everyone board the plane then do maintenance. Absolutely terrible planning. Plane was supposed to be leaving at 6.00pm. It's currently after 8.00pm and we're all still sitting on the plane with no estimated take off time. These seats are the most uncomfortable seats I've ever sat in. A concrete park bench is more comfortable. I've flown with other airlines and so far Allegiant Air has the worst seats. United seats are like recliners in comparison. Worst experience of my life and I've had a colonoscopy. Just pay the few extra dollars and fly with any other airline.

Not Verified | Our flight was cancelled, which is totally fine—that happens! However, how they handled it was terrible for the following reasons: The gate workers were blatantly laughing about the situation in front of us. Extremely unprofessional and unsettling. When I asked questions to the gate workers, they gave sassy answers and were, in my opinion, disrespectful. They were untruthful several times. The most flagrant was when the flight was cancelled at around 10pm they said we would receive an email in the morning about when the flight would leave. We had no idea what time the flight was leaving until we looked it up for ourselves in the app. I woke up at 4am waiting for the email but it never came. 4) They lowered our compensation for no reason. Allegiant was generous and gifted each traveler a certain amount of money for future flights. Then as soon as we left, Allegiant lowered the money we received by $50 and did not provide a reason for why. Ridiculous. Flight details: Provo to Mesa original depart time: 8:14pm original depart date: September 22, 2022 The complaints only apply to the gate workers on 9/22, but the gate workers the next day were fantastic

✅ Trip Verified | Great airline. Polite staff, comfortable flight, great experience. Allegiant was great especially for a budget airline! Food was decent but definitely average airplane food. 10/10 would fly again.

Not Verified | It was the most horrible experience of my life. I am a retired Hispanic female. When I arrived to the Allegiant counter, I opened my app and had a notification that I was unable to check in through the app. I showed the notification to the female at the counter. The "supervisor" behind her informed me I had to go to the website and try again. Did I mention I'm retired. My tech skills are lacking. When I asked the supervisor if she could help me she said loudly "your bag looks too large and if it doesn't fit in that box I need 50 dollars!" I was traveling with my daughter who paid for a checked bag and a carry on. She only had a checked bag so we were good so I thought. With a large line behind me the two customer service females offered little to no assistance. I could have just fallen to the floor crying. I felt humiliated and ashamed for my poor tech skills. I thought about it all night. They were bullies. When my daughter and I arrived to the gate it was as if the females notified the female at the gate because I was targeted once again. She interrogated my daughter about my carry on. I feel like I'll never get over this. It was the most horrible experience of my life.

Not Verified | Pasco to Los Angeles. On 07/24 I had a flight from Pasco to Los Angeles at 2:48 pm. At 1:15 I started the check-in online, tried to pay my luggage $21, twice and it showed a sign that said "Unable to complete advanced Check-in" Please see an allegiant airport check-in agent for assistance. I have the screenshot of it on my phone. I get to the airport at 1:30 and there is a huge line to do the check-in. By the time it's my turn, the girl at the counter wants to charge me $50 for my luggage and $5 for printing my ticket. I explained to her that I tried to print it and pay for my luggage and it told me to come to the counter. She said I needed to do it 1 hour before the flight, I show her the screenshot that I tried to do more than 1 hour before and that is not my fault that by the time I get here you have 50 minutes of waiting in line to get to the counter. She said right now she couldn't do anything. The staff was extremely rude to me and told me that I was wasting her time, that she needed to continue with the next customer, and started calling the next person while I wasn't even checked in. She said if I want to complain, call this phone number, 702 505 8888. She said "you either leave the luggage here or you pay". I paid out of desperation to get on that plane. I called that number 4 times, more than 2 hours of waiting time. When I finally can talk with someone, after waiting in line for 90 minutes, the person told me there is nothing they can do once I paid for my luggage at the counter, next time call them and they will add the luggage to my card if I'm having trouble. How do they expect me to communicate with you if you have 2 hours of waiting time during peak hours when my flight is leaving in less than 1? Nothing makes any sense. How am I supposed to be in the counter more than 1 hour before the flight if you have more than 1 hour of line? How am I supposed to call and ask for help if you have 2 hours of waiting time on the phone line? This is beyond ridiculous. I know I took a low-budget airline and for that, I had to pay for my luggage, I'm not trying to pay, I just want to have the extra money that I paid back. I put my card twice to pay for $21 dollar luggage, and they charged me $50. I tried to print/download my boarding pass, they charged me $5. I would like to have a refund of my $34. Since I haven't received an answer for more than 6 weeks, I contacted them by chat and they kept sending me their policy of non-refundable page, and get me disconnected twice.

✅ Trip Verified | I had a flight 3 months ago GR MI to Nashville TN. they delayed the flight a lot during the day and kept doing so until about 11pm and as everyone is commenting over the intercom that we are going to Nashville over and over again - they so casually cancel it. So unprofessional, so careless, and disrespectful. Just cancel it after the delays hours before because you obviously knew you weren't going to do the flight. Things were promised after, 72 hours after, but to no ones surprise things haven't happened the way promised. 200 dollar vouchers promised per flight, I had 2 under my card info and I have reach out countless of times through phone, email, chat and course no answers. I received one over a month after ... and still waiting on the other 200 dollar voucher. I had to travel to Nashville regardless for work related things and so my friends and I rented a car, thinking great the money to help will be there but no. They have 0 concern. I will never be flying with this airline again. who cares if its cheap .. later on ends up costing you more anyways and also they just are a joke.

✅ Trip Verified | When they just boarded, they left her squished with both boys, & her service dog in row 18, instead of moving her like like she was told. She's a Bernese mountain dog who is 125lbs that they have smooshed in there. The woman at the ticket counter was beyond rude to all of us regarding my sister's service dog. She flipped out, because supposedly they didn't get some email from her "48hrs prior to boarding." Although they could see everything in the computer, minus this 1 form that she obviously knows to carry with her anyways. The woman rudely asked her, well did you send in everything like it asks? Email, & all? She said yes. The woman became very rude, & said she had to call customer service to help her, & to step aside so she could help others until she got in touch with them. Mind you this whole time it's making the line stare at us, as she shuffled us from counter to counter. Then she asked for papers as she has to send a copy to someone. While waiting for the papers she asked her why she had the service dog. What tasks she needs R for. She explained stage 4 breast cancer, she helps me with x,y, and z. She looked at her funny, so she repeated it to her, & it wasn't because she didn't hear her. She legit looked at her, with this look of disbelief, & she repeated as this lady just stared at her. She then proceeded to tell the other person on the phone well the dog is huge, & she's just laying on the ground. Then she says to the woman on the phone, well all of her paperwork is in a plastic sleeve, I don't know why it's like that. She's just shredding her about how she needs to be at Portland airport 48 hrs in advance to register R, for the trip back in 8 days, & the email she just sent went through without issues, so she didn't know why we had issues. Oh, & she couldn't do it while she is there when she gets off the plane. I said well if it's only an email she needs to be sent 48hrs in advance, can we have the email that you just used so it will be easier on her? She said no. She had to go to the airport in person 48hrs prior, or R could be denied! I said why can't she have an Allegiant email that works to be sure the paperwork is sent in? I explained that she's literally 1 hour 1 WAY to the airport. I explained that she physically cannot do that (as this was already very clearly insanely overwhelming), especially if all they need is an email. She then says ma'am are you flying today? I said no, I'm her sister, as well as one of her caregivers, & I really want to know why you're making her jump through extra hoops, when you just said it just needs an email. Well she put in the memo/notes of her return flight that's already booked through them that she HAS to come in person 48 hrs in advance, or the dog will be denied. She then said to me, well if you're not flying I've got a whole other line of people to help, & so have a good day. Oh yeah, & to top it off, their bag was between 41lbs, & 42lbs, & she made her take out 2lbs. Another person weighed his, it was over, and that was ok though.

✅ Trip Verified | From the check in counter to the flight attendants the customer service was great! The woman at check in (sorry I didn't get her name) was wonderful, knowledgeable and kind! The seating was a bit tight, but overall a great experience!

✅ Trip Verified | This particular flight was delayed for over 3 hours and when the plane finally arrived and the passengers unloaded - only then did they tell us our flight was cancelled - they did send a 200.00 apology but that does not do much when your family is waiting and days of plans need to be cancelled/rescheduled. The telephone agent that I waited 45 minutes for after the cancellation because I had a rental car and could not do that online, was rude- very rude! I understand she was probably having a rough day dealing with upset people but I had a rough day too and was not rude to her. I have had so may bad experiences with them lately and I have multiple friends/family that have experienced the same it is just a shame. This used to be a decent way to travel with direct flights and lower cost but the underlying 'costs' are just too much. Any business travel with this airline is risky at best.

Not Verified | Flight got cancelled a month in advance, no problem, call customer service, very sweet rep helped me greatly getting me a new booking and no additional costs. Just called again, hour and a half hold time, needing to adjust my car rental included in my bundle, rudest rep ever. I had to wait an hour for someone to be stuck up with me. I could barely hear her first off, she would randomly place me on hold as i had the speaker to my ear to understand her, so that was so kind of her to allow the hold music to blare into my ear with no warning. I had a question about costs on the rental with the bundle and what exactly im “saving”, instead she mouthed off “IF YOU READ THE EMAIL IN THE RED, IT TELLS YOU THE TOTAL COST ISNT INCLUDED, FEES ARE PAID AT THE RENTAL COMPANY”. I understand, i was needing a breakdown of why its still $550 plus $200 in fees at the rental company. When if i just book through the company it would be $530 altogether. Do not book their bundle, you aren't saving anything. You’re just going to get stuck with a rude representative telling you your dumb for not reading the red. When i did. I wasn’t hostile towards her, i understand the rude people these reps get over the phone, but there was absolutely no reason for her to have this tone with me and treat me as if i were stupid.

Not Verified | For some reason one of the Allegiant employees was going around the waiting area demanding to see everyone’s boarding passes then very rudely demanding to see how much baggage they were carrying on to the plane. I understand there are limitations in place and specific allowances for baggage so that was not the issue here. The issue was how unreasonably rude this woman was. When confronted by her I showed her that our family of four had the approved amount of luggage and that the extra piece was a medical device thus not part of baggage allowance. She was extremely rude about it. There was no reason to be as we were complying with her requests. She moved on and continued to be rude to the other waiting passengers. I mean you don’t expect much from a low budget airline like this but basic respect and courtesy.

Not Verified | Worst flight experience ever. Plane sat on the tarmac for almost an hour longer than it should because the stewardess felt the need to go down every single row and confirm that each passenger was in their assigned seats for a flight that wasn’t even fully booked. Empty window seat next to you? Too bad, you must sit in your assigned seat anyway. Then they did a front to back passenger head count, only they spent so long checking the seats that multiple passengers had gone to the bathroom. So they had to start over every time someone left. Even the pilot asked over the intercom if we were cleared to leave yet. Absolute disaster. No airline I have ever flown has obsessed over passenger head counts and assigned seats to the point that they delayed their own departure flight. The flight attendants either have a power complex or there is needlessly strict policy tried to their take off.

✅ Trip Verified | Very bad service, very bad customer service. Rude staff that will not assist you if you need help (Des Moines Iowa Airport). It is not just once but every time we have used Allegiant Air. I don't understand how you loose a luggage on a direct flight. Delayed flights, every time. Disappointment.

✅ Trip Verified | I have never been treated so horribly in my life. Two of the tickets and check-in crew were rude and disrespectful. The manager and staff at terminal 1 of the Las Vegas airport were mean, rude and disrespectful to me. I wonder how they sleep at night knowing how horribly they treat her passengers in addition to overcharging for check-in bag.

Not Verified | Rude employees. Was told one thing in Florida, but the opposite happened once we landed in New York. How dare I question an employee where my bags were?! This individual interrupted me 3 times, never actually listened to my question. She just kept repeating herself, starting with a rude tone and ending downright nasty. It's an economy airline, and I've flown many times. I can deal with the tiny, cramped seats; the high cost of any in-flight food or beverage - including water!; the complete lack of onboard entertainment or Wi-Fi. The absolute least I expect from this airline is respectful employees, and they did not deliver.

✅ Trip Verified | This has been by far the worst flight experience I’ve ever had. I’ve flown with Spirit, American Airlines, & Delta throughout my life with little-no issues. My friends and I ended up waiting at the airport for 7 hours with no updated information on our flight. My friends and I were patiently waiting for absolutely nothing. This airline was only able to offer free water and pop for our troubles. Allegiant also offered cheaper vouchers to be used for the future, which is of absolutely no value to any of us since we’ll never use this company again. Despite this terrible event, we decided to attempt again in the morning as directed by the email. The flight was supposed to leave at 11 am and here my friends and I sit at the airport again with a possible time to leave at 12:30 pm when the plane was supposed to depart at 11 am. This situation is extremely unprofessional and does not know what is going on, what to do, or how to keep their word. I am baffled about the circumstances. 0/10 would recommend.

✅ Trip Verified | Our original flight left 30 minutes early with no prior notice. Normally I would see this as a positive, except for the fact that I wasn’t on the plane. And they told me there was no way to rebook and there were no flights going into the area for another four days. Then I overheard someone getting on a flight to a very nearby city. I asked to get on that flight and thankfully got transferred after a long back-and-forth. That flight was then on track to leave 20 minutes early as well! However, the flight was eventually delayed after they realized they had put on 9000 pounds too much fuel. Then the computer crashed and we had to go back to the gate to get a paper copy of the release to fly with the extra weight. We are currently sitting on the tarmac. At this point we would probably be just as well off if we taxi down the expressway to our destination. The fact that I am limited to one star as a lowest rating seems overly optimistic on their part. What is less than one star?

✅ Trip Verified | The worst airline in my opinion. Customer service is horrible from lower level to upper management. They will delay your flight and won’t do anything for you. Avoid them at all cost.

Not Verified | The Allegiant crew in Asheville that were loading passengers onto the plane were incredibly rude to their passengers. Our flight was delayed 2 hours and passengers were getting no reasoning on why it was delayed or what was happening. Many passengers went up to the Allegiant workers to get clarification on what was happening, and their responses were sickening. These female Allegiant workers were yelling at multiple passengers for asking simple questions. It was evident that the majority of passengers were confused and maybe addressing the situation could have been more efficient, rather than yelling in individuals' faces. These female workers represent the company a as a whole, and respecting passengers should be the number one priority. Watching these encounters first-hand made me realize the disrespect and rudeness that was created from the Allegiant workers. I am incredibly disgusted in this behavior and it has made me think differently about the airline as a whole. Yelling at passengers because they were expressing their confusion is completely uncalled for. Allegiant needs to realize how to treat their passengers, and once they do I will think about flying on this airline again.

Not Verified | Belleville to Destin. Awful. 0/10. Canceled two flights for some ungodly known reason. Never again. Seats weren’t comfortable. Computer rest was broken. A/C for my row didn’t work. Worst flight experience i’ve ever had.

✅ Trip Verified | Planes are barely functional. Deplaning now after 4 hours in plane. Their computers are not working. They don’t have a clue as to when we might be able to leave. It’s 9 am been here since 4 am to catch their horrible flight time of 6 am. Never again. You get zero value for your money.

✅ Trip Verified | This was my second time flying Allegiant. We left early to get there and get through security quickly and relax. Unfortunately Allegiant won't let you check in until exactly 2 hours before your flight. There was no self service kiosk either. The app is also hourly. So since were there more than 3 hours before the flight we were told to take a seat until 3.15. We do such and as we get closer people wait in line while most of us are seated. Before you know it the line is 40 prior deep as a group of college age kids let all their friends cut in line. I get to the counter visibly upset and she can see that. I say that I'll just keep my mouth shut and from point on I'm talked down to. Get there early is simply a waste of your time and to not Pittsburgh security is insane. I've been to bigger airports and somehow Pittsburgh TSA just can't seen to get it right. TSA are rude and just clueless half the time.

Not Verified | Bellingham to Las Vegas. Had an excellent trip both ways! Flight was even early and very smooth! Will definitely fly with Allegiant again! No problems very friendly. Booked package w hotel was excellent

Not Verified | Would not recommend this airline, as they are more worried about selling snacks than they are about kindness or human dignity. Flew in July 2022. We sat on the plane for 40 minutes before taking off. As soon as they starting selling drinks I tried to use the restroom (I was recently treated for cancer, had a transplant, and was on extensive medicine that often caused stomach problems). There were carts at both ends of the aisle, but neither cart was more than 2 rows into service. None of the 4 attendants were willing to let me through, even when I expressed that I could not wait. When I asked if they could just back up a few feet I was told “the cart is too heavy to lift”. I had to return to my seat and wait until they passed before rushing to the bathroom. Only when I emerged crying did one attendant show any kind of pity and offer me a glass of ice. They never apologized in any way and in fact avoided making eye contact with me for the rest of the flight and while deplaning. In short, it was more important for them not to be inconvenienced by 6 feet that it was to show kindness.

Not Verified | I reluctantly booked a flight from Asheville North Carolina back to Melbourne Florida in spite of all of the negative reviews about this airline, A few days before our flight tried to contact Allegiant customer service as many times as you can imagine even up to 2 o'clock in the morning and nobody answers! Got on their website and left them a request to contact me regarding a change in flight schedule. Other than an automated email response never received any communication from allegiant air. We stopped by the ticket counter in Asheville North Carolina and was met by two ticket agents one on both sides of the counter staring into their computers and waited in line was absolutely nobody else in the terminal without being recognized or spoken to. I finally said hi and asked who would can help me please? Neither Agent spoke or motion for me to come forward they just stared at me with literally angry faces. I walked up to the female agent and said hello and related my story of needing to change our schedule flight. The male Angry agent said in a very stern manner we cannot change your itinerary you must call customer service! Related the fact that I've been trying to get through to Customer service many many times by phone and email and had no response so we decided to drive out of our way and hopefully get assistance at the ticket counter. The female agent explained in the most unfriendly manner That she couldn't help me just call Customer service. I replied if I can't get through to customer service can't you help me at all with the change of schedules and the mail customer service agent said once again we can't change your itinerary in an angry manner at which point we exchanged a few final words and he blurted out that they do not work for Allegiant Air they are just contractors working as ticket agents for Allegiant! Either way they didn't change our schedule and we were out $800 for our flight. We did not choose Allegiant to save money although it was the only convenient way to airline to Melbourne Florida. My strong advice is to seek alternate transportation elsewhere because if this is the way customer service is conducted at allegiant airways you're sincerely making a mistake.

✅ Trip Verified | Due to my wife’s flight on another flight with Delta and the fact that we had to return our car rental earlier in the day, I arrived at BNA airport 4 hours and 15 minutes early for my flight. I checked in online and stood in line to check my bag. I completed the check in process/checked bag and as I was walking towards security, I was chased down and told to return for my checked bag because I was too early. I was told to return to check my bag in 2 hours and 15 minutes, so now I am sitting on a bench in the baggage claim. Every other airline that I have flown with has allowed me to check in early, but not Allegiant. Now I am unable to walk my wife to her gate and shop the airport as I had planned. Absolutely ridiculous.

Not Verified | Worst Airline for online booking, for hidden fees, for website ease of use, for customer service, and for customer assistance. A flight to FL which looks like on line it would be under $150 was $400 after all the fees they charge, on top of the fees they charge. This airline is not an economic good choice. Everything is extra, even if you don't want to pay for seat selection, you pay for seat selection. You walk across the tarmac to deplane and board in FL, there is no water on flight unless you pay for it. Changing flights is a nightmare. No credit was issued when I changed a flight and I was charged more for a flight that cost less. I waited on line for 4 hours to talk to someone profoundly disinterested in customer service. The plane was comfortable and it was an easy board. I don't think that is worth the agony and time spent trying to get the reservation and then get a credit for a cancelled flight, another rip off. Fly another carrier, it will be cheaper and easier.

✅ Trip Verified | Las Vegas to Austin. In the hundreds of flights I’ve taken during my lifetime, this was the worst experience I’ve ever had with any airline. This returning flight home was delayed 24 hours for “maintenance issues”. Never have I been on a plane that has been delayed that long for any reason, weather or otherwise. The Allegiant staff at the Las Vegas airport are truly doing the bare minimum with no regard for your schedule and had no urgency to try and get us on another flight. Their voucher won’t even cover a hotel room for tonight - not to mention the extra day of work myself and my friends are now having to forego because of this. Truly ridiculous. Going on hour 12 of being stuck at the Vegas airport. Truly the worst airline, worst customer service, and worst flying experience you will ever go through if you choose Allegiant.

✅ Trip Verified | I have flown with Allegiant several times in the past and typically have no issues with them. However, when it comes to making flight adjustments, if I could give them less than 1 star, I would. The first time I needed to make an adjustment back in 2020, my fiancé was having major back surgery that got moved up at the last minute. For that reason, I needed to cancel my flight and drive up a couple of days early to make it in time for the surgery. I bought the trip protection, and they informed me that my situation did not "qualify" for the refund. Never saw a cent of my "protected" flight. More recently, we had a flight scheduled but had a last minute COVID-19 exposure (my roommate tested positive for COVID the day of the flight). When I contacted support, they proceeded to tell me to show up for my flight as scheduled and that if I was not positive, they did not care who I had come into contact with (more specifically, that "we come into contact with asymptomatic covid positive people everyday"). I made the conscious decision to miss the flight (without any form of refund), because I could not knowingly put other people in harms way. Ultimately, this came across to me as being more concerned about the money to be made, than the other passengers well being. Respect was lost after this experience.

✅ Trip Verified | Rude flight attendants. I did not want to place my personal bag on the floor under the seat. Had my son place in overhead bin. Flight attendants said I could not. I explained and showed them the food crumbs and debris On the floor. They were nasty to me telling me the floor was clean. Threatening to Have a rep come on board to talk to me and basically escort me off. So they let me leave it in the overhead but came back 5 minutes later to poke me again about it. Totally made a scene. Bottom line if the floor was clean as it should, we would never of had the conversation. But you get what you pay for. Discount airline, discount customer service.

✅ Trip Verified | Just my 2 cents! I wish I could give less than 1 star review. We are a stranded family of 5 from Greensboro, NC. Our Flight was delayed for 2 hours and then flight was canceled, no explanation! Their Business model is completely dysfunctional, it doesn’t provide passengers with any options and or any way to get home. An 1.5 hour canceled flight cost my family an extra $1,000 dollars on a rental car, a hotel room and a day wasted driving to NC. Thanks for the headaches! Allegiant is the absolute worst airline in the industry. I’ll go through life telling everyone I meet the same thing!

✅ Trip Verified | Worst experience ever! I will never fly with Allegiant again! The flight to and from Florida totally disappointed. On our flight down we were delayed 3 hours. The airplane breaks caught on fire when we landed. The flight home was delayed 4 hours and at 10.00 pm it was canceled. We were stranded in Punta Gorda! The Airline announce it canceled the flight and basically you’re on your own on. We were stuck trying to figure out how to get home, we had to catch an Uber and take it to Tampa’s airport. Cost 500.00 dollars. There were 5 of us. Luckily we found a flight with Frontier Airlines. Their customer service also gets a zero. It’s better to pay the extra money with a decent airline.

✅ Trip Verified | This is unacceptable. The cancelation right at boarding time, the fact I'm still on hold with customer service after 2 hours and 21 minutes. Just how bad is this company messing up to have that long of a hold time? $200? And when will we actually get that? Not in time. How is that going to pay for lodging and a ticket the next day? I needed that flight to leave asap. Time is of the essence. Allegiant doesn't fly out on Fridays from BNA. The next earliest flight is $400. My family and I have spent thousands of dollars with you guys. Never again. Shame on this company.

✅ Trip Verified | I live in central KY and planned a cruise leaving from Miami so I decided to use Allegiant Air to get me there. Within 40 minutes of departure on a Friday evening, they cancelled the flight! I had a room booked in Miami for that evening, so i lost that money. But the cost of finding a new flight was where the losses really began to incur. I spoke with a customer service rep who hung up on me after telling me the flight was only delayed, not cancelled. i called him back twice and he offered no help, only insisted the flight was delayed. The cost of booking 2 tickets last minute with another airline to get me to Miami was nearly $2000. I had no choice! Allegiant did refund my tickets, just under $500 and gave me an additional $200, but that does not even touch how expensive the other plane tickets were. I suggest do not use a 'budget friendly' airline, the chaos at the airport is not worth it. They did not allow me to check in when i arrived at the airport upon my return, they actually moved me out of line twice. Once checked in, the flight was delayed twice and I missed my ride at my home airport by 45 minutes.

Not Verified | As usual Allegiant Air was an absolutely horrible experience. The service is not too great, as much as my flights do usually take off on time you are almost guaranteed to wait over an hour after landing, because there is no available gate. They also really love to keep telling us the wait will be 10-15 minutes, when in reality I know it will be 60+ minutes. The only reason I actually keep flying with this terrible airline is because the tickets are dirt cheap and it is one of the only airlines that has the flight I need.

Not Verified | This is the worst airline, I arrive to the airport and they cancel my flight to Florida without explanation not for one or two hours but for a whole day, I have to wait until next day to fly back home. I have to work and of course they don’t care. They do not refund your money, do not offer hotels or any help to pay for another day. I am losing a day at work due to the flight cancellation. Do not fly Allegiant, they are the worst airline.

✅ Trip Verified | This was the most awful experience I've ever had through an airline. I will never fly with Allegiant. They initially delayed our flight from 7:21 to 9:35. As soon as the incoming flight got off the plane, they canceled our flight to Nashville, without a reason. This was on a Thursday, I was going to a concert with my daughter on Friday and we were coming back on Sunday. Of course, there was no option to get on another flight bc they didn't fly again till Sunday. We missed our concert, I still had to pay for our tickets and our Airbnb. I'm still waiting for the money back for our flight.

✅ Trip Verified | Newark to Knoxville. I've flown on 150+ international and domestic flights in my life, and this has never happened to me before. This is my second time flying with Allegiant and my 9:55am flight initially got delayed by 1h20min. Come time to board, they’ve just deplaned the previous flight and five minutes later, announced that there’s a mechanical issue so the flight got delayed from 11:20 to 2:40p. Around 1:30, they delay to 7:45, saying it could be as late as 9 that we board, with the potential for the flight to get cancelled as a whole. Now, it’s 10:05pm. No other communication and they keep pushing it back. We’re forced to wait here for total uncertainty. They won’t give us our money back unless they cancel the flight. All they gave us was an $8 meal voucher for a 13 hour delay - and the voucher doesn’t provide change. Use it on a $3 cup of coffee and it’s gone. People are unsure of whether to go home, stay at the airport, and even whether the flight is safe since this is a mechanical issue. They’ve told us absolutely nothing. No flights tomorrow for the same route. This is the worst flight experience I’ve ever had, and I’ll never fly with Allegiant Air again.