Allegiant Air

Not Verified | We fly Allegiant at least 6 times a year and our family flies with them very often also. They are absolutely amazing. Some things are a bit different but in my opinion, much improved over other airlines. The drinks are a great deal and the selection is very good. The flights are clean with friendly staff.

✅ Trip Verified | Our flight from St Pete Fl to Ashville NC was delayed several hours due to a "bird strike". It was to leave at 9:55pm originally. Then delayed to 11:55pm, then 12:15am, then 12:57am.Then once we finally took off, we were told there was too much fog in Ashville. We flew in circles using reserve fuel according to the pilot waiting for it to clear. When it did not clear we were then told we would be diverted to Knoxville TN and options would be given there. Once we landed all accommodations were taken off the table. No transportation or hotel stay at 4 am. We were to originally land in Ashville, around 11pm Dec 17th. And that was the plan when all the passengers purchased the tickets. Now we have nothing and are told to figure out how we are to get to our destinations on our own at our own expense. This is at no fault of ours but entirely on the airline. The bird strike delay and then a weather issue. They claim that since it's a "weather cancelation" nothing can be done to accommodate the passengers. The weather is "unforeseen circumstances". The weather issue should have been known ahead of time. Allegiant knowingly refused to cancel the flight until it took off to be able to refuse refunds. Now almost 200 passengers including children are stranded in the wrong state and have to figure out what to do next. That is unacceptable. Refunds should be given or the airline should pay to get the passengers to their agreed destination. Or at least somewhere to sleep as their delays got us here at 4am. This is crazy. Never flying this airline again

✅ Trip Verified | 2-hour wait time to check in, was told we are late, rushed to check us in, harass us to pay for baggage fee, the baggage ended up being missing. The worst customer service we ever experienced then the worst airline we ever flew with, we would not recommend Allegiant Air for future customers.

✅ Trip Verified | Absolutely atrocious. They cancelled our return flight with two hours notice due to “weather.” They gave us a refund but had no other flights until Sunday and refused to offer any form of Compensation for their decision. They said since it was due to weather they don’t have to compensate. Shocking since every other airline was still flying out of California to Utah that day. Just not Allegiant. Seems very convenient for them to cancel a flight and say “not our problem.” I will never fly with them again. The rates are no longer that competitive and after having this experience I would rather go with a big airline who actually cares.

✅ Trip Verified | Due to weather, we were rerouted to Sandford, Florida, 2.5 hours away. The airport was closed due to late hour. Flight was declared “cancelled.” Airline deplaned us at a closed airport, thus, no rental cars, hotel shuttles, airport staff available. Very limited (and premium priced at 2am) Ubers/Lyft available. Many senior citizens on our full flight, with no transportation options available until the airport opened the next morning. Airline offered a small compensation, which didn’t even cover uber cost back to original destination. No refund given for cancelled flight. I know weather emergencies happen, but their poor communication, lack of concern for passengers was a disgrace!

✅ Trip Verified | I never want to fly with Allegiant Air again! We were delayed for like 45 minutes because 1 person was missing on the flight. They had to do attendance 3 times & still kept missing 1 single person. It was very frustrating. There were 2 ladies that went up and down the isle to check for the people that were supposed to be on the flight. Instead of having to scan out boarding pass, they only typed in our boarding number. So I already knew something was up. We took off & it was fine for a little bit. And it’s ridiculous how the water is $3. Seriously? I fell asleep & woke up to the lights still on & it was dark outside. People were being very disruptive and just standing up, not in their seats. I was very confused. We got to our destination & we had to wait like 30 mins to get off the plane. It’s like they had to take attendance again. Never again will I fly with Allegiant Air.

✅ Trip Verified | I have CoVid and moved my flight to hopefully accommodate my illness. I was told this was a one time courtesy. I ended up being more sick than I thought. I called the next day and customer service said I had my one time courtesy and could call back later as no mangers on duty. Call wait time is up to 2 hrs. I ended up paying for another ticket on a different airline. Very rigid and unaccommodating. I will never fly with them again.

✅ Trip Verified | This is an absolutely horrible airline. Our flight was delayed and hour and we were told the airplane was in route and landing soon. The plane landed and all of the customers got off the airplane. When we were about to board they cancelled the flight last minute. They were unable to find us any flights until the next day which resulted me missing a day of work and pay. They got us a hotel for the night but told us we had to pay for our own transportation and that they would reimburse us. We finally get home and sent our receipts to be reimbursed and were told that it was a misunderstanding that they will not be reimbursing us for our costs of having to pay to get to a hotel or for any of our food costs. All they gave us was an $8 airport food voucher 20 minutes before our rescheduled flight was to board.

Not Verified | Horrible airline, didn’t take off until 3 hours after. Horrible service - made us deboard, missed 2 meetings and cancelled plans. Never flying on Allegiant Air again.

Not Verified | Hands down worst airline operating in the US. I’ve had the displeasure of flying with them approximately 6 times over the past year. They are the only option for the route I needed so I kept coming back but I’m officially done. Of the 12 legs on the 6 round trip flights, 4 had delays of 2-6 hours. 1 was canceled while we were en route to the airport and 1 was canceled after we boarded the plane. Don’t fly this airline under any circumstances. Pay more, take a connecting flight. Whatever it takes.

✅ Trip Verified | The worst airline I have ever flown. 4 flight delays, far worse than Spirit. The absolute worst airline experience. Do yourself a favor and stay far away.

✅ Trip Verified | I was issued a travel voucher in December 2020 for $1500 for previous flights cancelled by Allegiant. Voucher had an expiry date of December 2021. Due to COVID, I could not travel and after many calls and emails over several months, they extended deadline to January 2022. I forgot about the voucher and booked a flight for February 2022. When booking this flight, my on-line credentials had no mention of this travel credit. Immediately after booking and filing flight info into my Outlook Allegiant folder, I saw the credit voucher. After numerous emails (phone hold time 1+ hours) with no reply, I couriered a FedEx package showing my voucher along with explanation of flight booked. October 22, 2021 I received a email stating within 48 hours, I'll receive an email from [email protected] to issue a full credit for $1500 travel voucher. Email never arrived. November 10th, couriered another FedEx package with paperwork asking for an update. November 26th, no reply.

Not Verified | My flight was cancelled twice in one week. Both times it was cancelled within a few hours of takeoff. This was the first Thanksgiving trip to family in many years. The last cancellation was so late there were no other fights I could get. People should know about this airlines total lack of customer service.

Not Verified | I booked a flight for 4 of my in laws, one in a walker and one mentally handicapped with my sister in law and her daughter to come for thanksgiving. I checked them in online 2 days prior and they had their boarding passes ready to go. The bar codes on the boarding passes were not working so they wouldn’t let them on the flight. They also asked several people at the airport for help as to what to do and could not get anyone to help them. I was on hold for 1 hr 37 minute trying to get through to Allegiant trying to get a refund or get them on the next flight. They offered to fly them to Phoenix, Az 4 days later but I would have to pay again and refused to give me my money back. I’m outraged and will never use them again and am out $554.00. They clearly don’t have compassion for senior citizens or people trying to be together for the holidays.

✅ Trip Verified | Allegiant is absolutely terrible in every way. They don't open check-in desk until 2 hours before so if you have to check a bag you are waiting forever and cannot enjoy the lounge. The flights are always delayed seemingly for no reason. Why are we always sitting on the plane for 1 hour before taking off? What is wrong with this airline? The seats are incredibly tiny which is to be expected from budget carrier but stop making us sit on the flight for longer than needed. On a positive note, I have only witnessed positive staff members and they are very good at enforcing the mask mandate which unfortunately some of the lower end customers of Allegiant don't want to follow.

✅ Trip Verified | Four days before a long anticipated trip, our outgoing flight was canceled, requiring us to pay more than twice the original price to use a different airline. On our way to the airport for the return flight we received a message that it was canceled as well, necessitating a very last minute high price flight on another airline with an all night layover. Never again will I fly Allegiant!

✅ Trip Verified | My husband and I were supposed to fly out of Chattanooga to Orlando on Sunday night October 31, 2021. That flight was canceled until the next day at 2:30 PM in which that caused us to miss a full day at the Disney part we had already paid for. However we did proceed with our flight schedule to enjoy the rest of the days in Orlando. Our returning flight was to leave out at 7:42 PM on Thursday evening November 4, 2021. When we arrived at the airport two hours early we receive the news our flight has been delayed until 10:00 PM. At a later time we receive news the delay has been pushed back to midnight. Our flight was eventually canceled in which they did not offer a returning flight the next day. We had to get home to our sons state playoff game but they only offer the next flight home which was the following Sunday. We were told our other option will be a full refund! Therefore we opted for that choice. However after booking another flight the next day home having to rent a vehicle and spending a total of $660 we get home to find out we are only reimbursed for half of what we were told we would be reimbursed for. Upon speaking with staff they would not follow through with what we had been told we would receive and did not five any further compensations at all. This was their mistake and was the ONLY reason we opted for the refund! Now not only are we out of pocket for the Disney park we didn’t make it to in time, we are also out of pocket for most of the $660.00 we had to pay for a returning flight the next day along with a car rental! This is poor business but I found out very quickly they do not care! And they obviously do not follow through with the information they give to their customers! I will not be using Allegiant air for future flights.

✅ Trip Verified | I’ve never had an issue before with allegiant but today, we encountered a particularly sadistic receptionist. We checked our bag and I had my boarding pass screen shot and ID ready. The screen shot was of too poor quality to scan (my bad). I asked if she could print my pass and she refused saying download the allegiant app. I asked again and she rolled her eyes and said no, download the app. I download the app and am locked out of my boarding pass (I think bc I viewed them on kiwi first?). The tsa printing machines are all not working so I run back down to the counter. I was served by the same receptionist who told me that I had missed my flight and was too late (it was 10 min before the doors closed). She said she too was locked out of the boarding pass too and couldn’t print them. When I explained the situation, she raised her voice at me, stating that I took up her line. Realizing she’s ready to full on yell at me, I request to just reschedule the flight if I am too late. She says she has one three days from now. At this point, I’m desperate because I’m a veterinarian and have a day full of appointments to see tomorrow. She suddenly says actually just try and prints my boarding pass! She lied about not having access then also held them hostage from me when she could have printed them for me 10 minutes ago, knowing I was missing my flight. She never offered to call ahead to check on where the flight was and guess what? It was still boarding and we made it.

Not Verified | This airline decided to cancel our tickets to Las Vegas and they did not offer an explanation as to why. When I tried to contact them via phone, I had to sit on hold for hours. When trying to chat with them, they never had an available agent. This airline is a joke. They will never get my business, no matter how cheap they are, and you all should do the same. Worst airline experience by far and I do a lot of flying.

✅ Trip Verified | The worst airline. Today our flight was canceled within minutes of boarding. They had 8 seats available and we didn’t get either of the 8 seats and I booked 2 months in advance. All they could offer us was a 150.00 voucher. I don’t want to fly Allegiant ever again so that voucher is not going to suit me at all. Book at your own risk. This company is horrible and now I’m out of more money.

Not Verified | I had the worst experience ever with Allegiant Airlines. They canceled my flight 2 hours before departure and when I asked for compensation for a non-refundable hotel that I booked, they did not take any responsibility. I chatted to an agent named online and he cut the chat. I called the customer service and they cut my phone after they asked for my information. Worst customer service. They don't value you.

✅ Trip Verified | Friday flight starts with a 6+ hour delay. No reason for the delay, no monetary compensation for the delay and a $50 credit for future flight was offered. Sunday flight home, starts with a 1 hour delay, then turns into a 2 hour delay and then at 9PM they decide to cancel the flight with no explanation. I call to get on another flight and they offer Monday night as an option. I tell them I need to leave in the morning for work and they tell us sorry. I ask to speak with a supervisor and they put me on hold for almost 50 minutes. By the time the supervisor gets on the phone, they tell me that Monday night flight is sold out as well and the next flight is Wednesday night. They offered us $250 each for the "inconvenience". When I explained that it cost us thousands to drive in a car to South Carolina (hours away), for new flights booked the day of, for a hotel and for meals, they told me sorry and that they are not even required to give us anything. What kind of customer service is this? Worst airline experience I've had in my life and I work in the industry. Avoid this company at all costs. They are clueless when it comes to being guest centric. I have emailed them multiple times since my experience and no replies have been given in over a month now. What a joke of an airline.

Not Verified | Never again. We flew with no issues Indy to Orlando/Sanford. Our flight on the way back was delayed by 45 minutes (turned out over an hour). Then once we landed it took over an hour for them to get us our checked luggage. No customer service available to call or in the airport at all. Emailed them immediately with my complaint and have not heard back.

Not Verified | Flight was great. Both from SGF to LAX and back. For a budget airline seats were comfortable enough and had leg room. Flight attendants need sensitivity and manners training. Flight was on time, no hassle.

✅ Trip Verified | Would never fly with Allegiant again. Paid an insane amount extra for carry on which I then discovered I wouldn’t have needed to do. Then my return flight was canceled only an hour before and I received no help in getting a new flight to my destination. Allegiant didn’t have any other flights for four days. Have to pay on board even for water. Terrible experience.

✅ Trip Verified | I always fly with my service animal. I went to drop off my bag at the counter and showed them my ticket. The girl said she couldn't find my DOT service animal form. I showed her in my phone the email that Allegiant had requested with the pdf form attached. She said she wasn't sure if she could accept that as evidence. I opened the pdf for her to see. She said that would not work now because they would have needed that form 48 hours earlier. I said, you really aren't going to tell me that I can't fly today? Yes sir, that's right. I told her and the weekend manager that I wasn't leaving unless I got on that plane. She called a security guard and the manager said "We've cancelled your reservation and returned your money sir. I've never had an airline work so hard to not accept a fare before. I'm 66yo, disabled, and after Uber had dropped me off after an hour I was then stranded with my dog at the airport looking for a way to go home

Not Verified | Grand Rapids to California. The way Allegiant mistreats its customers is unacceptable. I had a flight today scheduled for 6:30 am from Grand Rapids, Michigan to Los Angeles, California. 4 hours before the flight Allegiant cancels the flight without explanation. They send you a text and an email at 2:00 am saying "sorry, your flight has been canceled". It is a total lack of respect for the customer. Allegiant does not care if we have to pay one more day for a hotel, car rental, food and having to buy another flight at the last minute with how expensive the tickets are. Allegiant has to take responsibility and refund every penny we had to spend for the last minute cancellation. It is a disgrace that they mistreat their clients this way.

Not Verified | St. Petersburg to Newburgh. First time having family fly from St Pete airport. Outstanding customer service. Very polite and friendly service. Excellent assistance with two wheel chairs and allowing me to get a pass to go with them until boarding time. The entire staff and security was friendly and always smiling. Will continue to fly from here. Airport was clean and very organized.

✅ Trip Verified | I would not recommend this airline. We had been in the air until we were supposed to be landing and then they announced there was no power At the airport so we had to divert to Sarasota. Not Tampa or St. Pete which are in the same area. I am not clear on why we couldn’t circle until they figured out the issue. Then they wouldn’t let us off the plane in Sarasota as we sat on the tarmac because we couldn’t go to a gate and we needed fuel to get back to Clearwater where we were supposed to land originally. I’m out the money I spent to book a car at the airport and now not sure if I can get one to get home.

✅ Trip Verified | My fiancé is a transplant patient and now waiting for another transplant. She has a designated medical service dog, not an emotionally support dog, and actual trained, doctor prescribed (UofU transplant team) service dog who detects and warns of blood sugar levels. Normal airlines allow at time of check in to allow verification of service dog. I called before the flight and waited on hold for 90mins to speak with a customer service agent who explained since it was within 48hrs of the flight I would need to bring her verification letter to the desk check in. We arrived early and was told abruptly by the gate check in that she needs prior approval and wouldn't even listen or talk to us as other people were on the flight and wouldn't discuss it, she just kept saying "it's not my choice it's not my problem". We waited for the line to go down and then I showed her on their own website that at the gate the gate agent can accept the paperwork. She refused. She then called customer service herself and told me on the phone that there was nothing that could he done. He said he had no record of me calling, he told me there was nothing to be done and then because I got upset and angry that if I didn't let him finish telling me how it was all my fault he would cancel our tickets with no refund. I asked what we could do then he said "find somewhere to put your pet". I then asked if I could just take her on as a regular pet, of course I could, for $50! But then complained that the bag she was in was not compliant (service dogs don't have to be in regular bags, she has a designated bag). After arguing again with the service gate agent she finally accepted my money but with condition it was non refundable but the air stewards could still refuse the bag. We rush to the plane where the air stewards at first refused, then when we explained she was a service dog and showed her service vest still resisted. The stewardess than says "oh the vest doesn't mean anything you can just buy that online" I then showed them the written doctors note and she simply said fine and wouldn't look at us. It's a 1hr 45min flight and has been more stressful than any other flight I've been on. The staff are rude, won't accept responsibility and all they want is to nickel and dime your money. Even if it seems cheaper, never fly this airline.

Not Verified | I do not recommend this airline. Our family was looking forward to a trip to Florida for two years. There was also a very important event that we were planning to attend there. Our youngest (5 years old) was excited as this trip would supposedly be her first time on an airplane. Imagine our disappointment when we were told that our flight would be delayed by 45 minutes due to a problem. And then 2 hours. And finally, after waiting for two and a half hours, it was announced that our flight was canceled. There was no possible way for us to get to our destination. The man who announced this (a crew member) seemed very impatient and annoyed with the crowd. We had booked two hotels for out stay. We were forced to call those two hotels and request a refund from each. One hotel was not able to provide us with a refund but the other was able to give us a refund for one day. Logically, we would also be unable to attend the race, which the kids were also looking forward to. The kids were extremely disappointed and we drove home in low spirits. In total, we wasted around five hours waiting in the airport.

Not Verified | This is 3 for 3 since last March. Long delay for the 1st blunder causing us to miss our connection. 7 hour wait for a new connection. 2nd blunder. Woke up early and checked status of flight only to find it was canceled. No bad weather, no explanation, just canceled. 3rd blunder. Bad weather caused inability to land at Key West. Took us to Punta Gorda and dropped us off. Told if we got off in Punta Gorda we were on our own, only other choice was to fly back to Cincinnati. Last time we will fly Allegiant.

Not Verified | I will never use this airline ever again! I do not recommend anyone to use it! Our flight was for 8:30 PM departure and they started sending us msg delaying out flight early in the AM! All day they couldn’t decide what time we were departing. They told us the flight was departing at 11PM and as soon as we got there it changed to 2:30AM, after almost 5 hrs waiting, the plane got there and they changed the departure to 3:30AM, and guess what happened? They cancelled our flight due to flight attendants not being able to work for the rest of the night. this flight had at least 50 kids ready to go to Disney, kids sleeping on the floor! No food available at the airport, no one to help! This airline needs to shut down.

Not Verified | This might be the worst airline I’ve ever taken. I would never recommend taking this airline. It’s terrible, flights get delayed, you don’t get what you are promised, it’s all in all awful airline. Even if it’s cheaper, allegiant is not worth it in the slightest. You can almost guarantee you flight is delayed or canceled and you don’t get what you paid for. The best part is that they had every opportunity to fix their mistake and they never do.

Not Verified | Twice burned! I should have known better. Cancelled 3 flights on me, 2 in one day - what's worse, they had no alternative and I was going to a funeral. No empathy, just a sad "sorry". I am now sitting in an airport 2 hours from home missing the funeral and no help with my getting home. This also happened on a flight with my dear brother who was going of cancer. After going to airport, waiting through 3 delays, they cancelled the flight. Had to drive my brother back home another 2 hour drive.

✅ Trip Verified | They delayed my flight twice then cancelled. Nobody will answer the phones or online chat I have been on hold with customer service for 2 hours. They will not give us a reason why they cancelled the flight and only want to give us a credit for all the money spent. They didn’t even give us a notification that it was delayed / cancelled until we were getting ready to leave so all the money we spent on rental car and hotel stay just went down the drain because the check in date has passed so it’s now non refundable. they don’t make any effort to get you on a different flight they expect you to figure it out on your own and “hope for the best”.

Not Verified | Charges to print your boarding pass! Our flight was delayed for several hours with no explanation or indication of time for delay. Communication is key. The representatives do not seem to care about the customer. This is a quick way to go out of business. We will never use this airline again.

Not Verified | This is more of a shout out for common sense despite the rules. Due to a mistake by our bank, our payment for bags did not go through ,more bank issues also meant we had no cash or means of using our cards. Moments before boarding, we were at a loss-as how to resolve the issue. Miriam realized our dilemma and allowed us to board without luggage payment. Thankyou Miriam for using common sense. Satisfied returning customer.

Not Verified | Not bad for the price. This airline is great for a quick cheap flight. I will admit that both my departure and arrival flight ran a little late but it wasn't terrible. You also have to pay for drinks/refreshments which i think most airlines still do provide the most basic refreshments for free. I also got my luggage checked for free because it was only "slightly" bigger than a carry on for my return flight. I think for the price I paid (150 RT to Tennessee from Chicago) this was well worth it. I would definitely utilize this airline again. Their app was also very user friendly and came in handy when I almost missed my departure flight.

✅ Trip Verified | They charge you for everything imaginable. 5 bucks to print a boarding pass. I prepaid my checked bag to avoid their arbitrary additional fees. It was a pound or two over, so I had to pay 50 more dollars. Their weight limit is also 40 pounds. Literally every other US carrier I looked up is 50 pounds. I’ll never fly with them again if I can avoid it. Flight was delayed. Gates moved. Poor communication all around.

✅ Trip Verified | Absolute train wreck of a flight. Was supposed to take off at 908 pm 30 September 2021. Didn't take off until after 2 am. Arrived at Gand Rapids at almost 5 am. So now I have to wait at the airport until the rental car place opens at 8am. Also no ride to my hotel room so lost out on that. And all they offered us was a lowsy food voucher. Yep done with this airline. I guess when they mean cheap fares that means service too.

✅ Trip Verified | Worst airline ever. Customer service sucks. Had to pay an additional $50 for a carry on bag that was already paid for. Fees, fees and more fees. Take your money and fly another airline. This will be my last flight on this airline.

✅ Trip Verified | Was going to arrive on time (30 minutes before boarding started) and was an hour into my drive to the airport. I then checked my ticket to see that they had moved my flight 40 minutes earlier so I missed my flight and now have to drive home. Worst airline out there.

✅ Trip Verified | From check in to flight Allegiant looks to lure you in with a great up front price then nickel and dimes you for everything. $20 for emergency exit for leg room, $30-$50 for carry on and checked bag $5 to ask for help at check in Snacks and beverages cost in flight In addition to the grift on your wallet the airplane itself is cheap and sounds and looks like it's going to rattle apart. The staff hate their jobs, and you if you ask for help in any way they'll be curt and rude to you the whole time while they "help" you. They try to infect your phone with their cheap data mining low quality app. They sell your email and advertise to you constantly. Buyer beware, this airline sucks and I will not recommend it and I won't use it again.

Not Verified | Terrible airline. When purchasing all indication is you can cancel free and apply full purchase price to a future trip. However, when you actually are ready to cancel you find they charge almost 1/3 of the total cost as unreturnable fees. Trying to call gets you on hold forever and you never get through. The option to live chat is met with a message "no agents available". After being nickel and dimed when buying the ticket you are met with many dollars fees when you need to cancel. Stay away or at least know that if you have to cancel you are going to lose a good portion of your payment.

✅ Trip Verified | For the love of all that is good and right, please don’t fly this airline! I cannot believe I had to use them again. I swore them off after multiple frustrating trips - without ever leaving on time. Here we went again! Horrible service, expensive tickets, never on time. That has happened 3/4 times I have flown- the other time was just 2 hours on the tarmac without an explanation.

✅ Trip Verified | Worst airline I've ever flown with and I will never be stepping on to one of their aircrafts ever again. One employee was the rudest woman I've ever come across let alone to actually have someone of her caliber to actually be working for an airline says absolutely everything about their airline!

✅ Trip Verified | Great news they said: “there’s a direct flight from Santa Ana, CA to Medford, OR (where my wife’s parents live)… your family can fly from its new home in Orange County to Medford so to see the grandparents and vice versa”. Well, as of today we are on our fourth leg of doing so and every time there has been a delay. Maintenance today, as was the case on the first leg of the first trip, while on the other two delayed legs the issues have been unexplained. Seats are rock hard, flight attendants are rude, and we all know how these “discount” airlines charge for everything you do (pick your seat, carry on a bag, etc, etc) after paying the “affordable fare.” I really don’t care about all that, and was just happy to have a direct flight, but since Allegiant’s planes seems to be delayed 100% of the time it’s probably just as well to book on a real airline and make a connection in San Francisco or Portland. Allegiant is a joke.

✅ Trip Verified | Orlando Sanford to Cincinnati. I am so tired of this. The airplane was originally supposed to take off at 11:43 and land at 1:45. The flight has been continuously being delayed over and over again, mind you it’s not due to weather, something about paper work (which you think an airline would have everything complete before the flight) We boarded the airplane at 12:44 and we have just all been sitting here crammed for almost 2 hours now waiting to take off. We have been sitting on this airplane longer than the flight was supposed to be. So what was really only supposed to be 2 hours on the uncomfortable plane, has now turned into 4 hours. All the children in the airplane are all screaming their heads off and I genuinely don’t blame them, this whole situation is incredibly irritating.

✅ Trip Verified | The plane was absolutely filthy. We walked up to our seats and had to brush chips off of the seat to sit down. The floor was covered in food. I’ve flown allegiant, delta, southwest, and more, never have experienced such poor quality on a plane. The worker was nasty, rude, and made us pay $50 for the same carry on bag that we brought with us to Savannah with the same airline and we did not pay for a bag traveling to. I have always traveled with a purse and have never been told that was considered my one personal item and I would have to pay $50 if my purse did not fit in my bookbag. Overall, If the worker has handled this differently, we may feel differently; but because of her disgusting attitude and the filth of the flight, I will never fly Allegiant again and will never recommend them to anyone ever. In fact, spend the extra money to fly another airline that treats you with decency and cleans between flights. We are in a global pandemic and this flight WAS NOT CLEANED before we boarded. They actually boarded early and took off early and had no time to clean.

Not Verified | I had a trip planned to fly from St Cloud MN to Destin FL to ask my girlfriend to marry. 6 days before we were to leave we receive an email that our flight was cancelled. I couldn’t believe it. How could you do that to someone then offer no consolation. They couldn’t get me another flight. They do not work with any other airline. Allegiant bullied me into making a decision whether I wanted my money back or vouchers. They stated I have 48hrs or I will receive vouchers. No other airport was flying into Destin FL so our whole trip was messed up. We had to replan the entire trip due to not flying into Destin. All of my deposits were not refunded due to the short notice. I had to spend an extra $2k to make my trip work. I had to rebook flights and hotels and rental cars. I reached out to Allegiant to look for some sort of help or reimbursement for all the money I was out. I received nothing. For a month I reached out to them and finally received the most generic email ever. Allegiant does not care about helping a customer. Honestly, I have flown so many different airlines and this one makes Spirit look like a private jet.

Not Verified | I will never fly with Allegiant again due to their lack of communication and disrespect. My flight to LAX was fine. Had a few surprises, but nothing to really gripe about. My flight back home, however, was a disaster. We got to the airport to check our bag and were met with over an hour wait. The check in gate opened exactly 2 hours prior to departure and only one person came out at that time. She was very slow moving and was more interested in talking to the gentlemen helping her load the bags onto the conveyer than she was to help those of us waiting. About 30 minutes later, a second woman came out to help followed shortly after by a third. We finally made it to the front of the line and I asked to speak with someone so I could address my concerns. The woman helping us promptly raised her voice with me and began talking over me telling me I should have "checked my app." I let her know we just wanted to be sure we had time to feed the kids we were traveling with before it was time to board and she told me that was "too bad because the terminal is under construction and they have no food." At this point, I just wanted to leave and get to my gate because I'm feeling very frustrated and disrespected. She finishes with our bag and when I ask for my receipt she cuts me off and says to just update the app. I understand that when you fly Allegiant, you are going to be nickel and died, but I still expected good communication and customer service. I have reached out to Allegiant 3 times in the last week and have yet to get a response. Fly with caution.

✅ Trip Verified | The airline cancelled my flight last minute leaving us stranded in Montana. We have spent 5+ hours on hold with customer service to only be hung up on. We have sent 10-15 emails with no response from airline. We have requested reimbursement via BBB, DOT, and the airline with no response. I am owed $752.80.

✅ Trip Verified | The agent didn't say final call so I missed my flight! I have herniated discs and it's difficult for me to stand in line. They called the final call for all flights before mine. a different agent actually called out the names of people that were missing on other flights with the same company. I saw a different agent shut the door and my friend ran to the gate to try to get us on that flight. The flight was delayed because of fog so I had to sit at the gate for over 3 hours. They charged me extra to put me on a flight that was 4 hours away from where I was actually going. It was a horrible experience. All because this agent didn't say last call for boarding. I will never fly Allegiant again and I will never recommend this company to anybody!

✅ Trip Verified | My husband and myself had a couple of problems boarding the airplane. Once we were on and seated a stewardess heard us talking about being upset. She handled her job very well and professionally and she got us calmed down. Took my information and gave me a card to explain what happened at the airport. She gave it to her supervisor and everything was taken care of. I greatly appreciate the patience she had with us and her professionalism. I can’t thank her enough. We will definitely be traveling by flight with Allegiant any time me travel!

✅ Trip Verified | Flight was delayed twice because their employees were late and calling off. Everyone at the gate was notified by phone first before the gate attendant decided to say something. Very annoyed.

✅ Trip Verified | I was going to fly out of Phoenix gateway in Mesa Arizona to Des Moines Iowa. I went to check my bags and the agent tells me I couldn’t check my bags. I would have to have someone pick up my items and had 15 minutes to do so. I informed the agents no one would make it in time. So please take my luggage off the plane. They informed me It was then 10 minutes later said it wasn’t. They told me I have to wait till Friday for my luggage to be delivered back in Phoenix. Or i could play to do next day shipping or travel to Iowa go get it. I ended up paying for a flight to Des Moines the next morning at 10 am. When I got there the counter was closed. So I had to wait another 24 hours to get my belongings. I now had to miss two days of work and my return flight was delayed.

Not Verified | While the flight attendants were nice the employee working at the counter at the Key West airport was horrible. I simply asked for a printed boarding pass. She instead decided to be aggressive and start demanding I check my bag. I told her the bag for coming down fit but she demanded I check my bag even though I paid already for a carry on. She also scanned my ticket going onto the plane and I said thank you and she screamed at me “what did you say?” Very unprofessional. I would suggest not having unprofessional employees like this. I attached photos of other people’s luggage that are clearly bigger than they are suppose to but they were allowed to bring a carry on. Completely unacceptable, you should never be conventional with the customer.

Not Verified | I am a frequent Allegiant passenger, they are the only airline that does not provide baggage check staff availability 2 hours before boarding time as the TSA recommends. My wife and I were standing for 1 hour and 45 minutes just to check bags and hoping to get a meal after clearing security on Aug 10th while flying back from a Nashville weekend. Unacceptable level of service! Frontier has my next flight!

✅ Trip Verified | I would give them 0 stars if that was an option! The customer service my family and I experienced was horrendous. The service attendant refused to print boarding passes for my husband and kids, sending them through TSA without boarding passes. Of course, TSA couldn’t let them through so we went back up to the ticket counter and was then told that since the plane was already boarding now, she couldn’t print tickets. So we missed our flight and couldn’t get out for 2 more days and had to pay $75 a ticket to rebook our flight that they caused us to miss. When I questioned the customer service lady and her supervisor on why they wouldn’t print boarding tickets she lied and said we never asked. The prices may be low but they will scam you every chance they can!!

Not Verified | One week prior to leaving the first leg of my flight to San Diego was cancelled. Consequently I needed to book with another airlines (at my cost). The very next day my return flight was canceled, once again, with me having to pay for one of my flights home. They’d either pay for San Diego to Phoenix, or Phoenix to Bellingham… not both. In the meantime when booking with another airline, that flight was cancelled, 12 hours before my flight. It all started with Allegiant, & they say it’s all due to Covid. I talked to an agent, & my response was that due to the Delta variant, people are canceling flights. How long can an airline stay in business with this type of customer service? They really don’t seem to care. I, being one customer, had to pay more than my flight cost for additional routes. It’s quite pathetic that they treat customers this way, & I won’t be recommending flying Allegiant to anyone I speak to, inquiring about my experience.

Not Verified | I will never fly Allegiant again! First, I was given an email and text message that mine and my families flight was delayed to 1.25. So we get there an hour before “take off” and was told the Fort Wayne flight already took off. In other words it was never delayed it took off on its original time of take off. Another thing is they set me up with a different flight for the next day to fly to South Bend airport and charged me $75 a person because of changing flights. There was 11 of us in total we paid an extra $825 for their mistake! I will not fly with Allegiant ever again, I’m so upset on all the money and time wasted with this airline. I have proof of all the things I wrote here today!

Not Verified | This was my first experience ever with Allegiant, and let me tell you, this will be my last ever unless I have no choice! My grandma unexpectedly passed away and my sister and I needed to fly down from Anchorage, AK to Harlingen, TX for my grandma's cremation. We bought our tickets through Kayak.com; we were supposed to leave from Anchorage and fly straight to LAX (Los Angeles, CA) with Alaska Airlines and then from LAX straight to McAllen, TX with Allegiant. We already had to worry about the hassle of getting off of our Alaska Airlines flight, getting our luggage, bringing it to the Allegiant counter to re-check the baggage, and then going back through security in LAX to get to our gate with Allegiant, and we had less than an hour to get it all done! By some miracle, the plane leaving LAX was delayed, but even with the delay and us running our butts off through the terminals we just made it to the gate .... only to find out 20 mins later that the flight was completely cancelled due to crew. Allegiant refused to give my sister and me any kind of assistance out if a situation they put is in. We were 100% stranded in LA; since this trip was last minute and sudden, we had used all of our money plus help friends to get down to TX in the first place. When the flight to McAllen was cancelled, the only thing Allegiant offered was a refund plus compensation OR a rebooking on the next flight to McAllen which wasn't until Saturday morning. Mind you, the cancelled flight was supposed to fly out at 8 AM Wednesday morning, and the next flight out was Saturday morning. There were no hotel vouchers offered to help with the two day wait time, which left my sister and me stranded in the airport. Allegiant didn't bother to help with finding any type of connecting flights. Even if you had elected the refund, there was a 5 - 10 business day wait on actually receiving the refund, so we couldn't exactly go back to the counters to buy another ticket to McAllen, which was THE only other solution Allegiant offered; which was even more money out of my pocket that I didn't have. When I asked them if there were ANY other options they could help with, all I was told was that I could elect to receive the refund and compensation OR wait for the next flight. Those were my only two options, with no other assistance at all out of the airport. They said those were my only two options: refund and compensation or wait for Saturday morning. With no where to wait. I've never had such a horrible experience flying. Ever. When we started trying to call around to see if there was any other airline that could get us out, the other airline's response was "well at least they can go wait at the hotel while we figure this out" and when we told them Allegiant hadn't even offered any type of hotel vouchers or anything, even THEY were shocked. Like I said, this was my first experience flying with Allegiant and it was horrible enough that I will avoid them at all costs and will tell everyone I know to do the same. I hope that Allegiant will look at their customer service procedures and modify them for future situations like these so that other people that may end up in a similar situation may have a better experience than I did.

✅ Trip Verified | Worst airline I ever flew on. I purchase a round trip ticket but had to find my own way home at my expense because the airline forgot to rebook me on a flight with my fiancé after our original flight was canceled. I was told I would be refunded and compensated. I was refunded but never compensated. It cost me more money to get home because I had to catch a Uber and had to fly out of Orlando on a totally different Airline because Allegiant refuse Place me as a priority .. my fiance had suffered a stroke and seizures and was recently released from the hospital, so she had to fly home alone unaccompanied. I tried calling the airline to resolve the issue but had to wait on the phone for three hours before talking to someone only to be told I would not be compensated - the airline gave us $100 for the cancellation to stay at a hotel but never compensated me for my expense to get to another Airport and purchasing my ticket. I repeatedly request that I be compensated but Allegiant Air refuse to consider. Allegiant Air that's not care about it's passenger it only cares about the passengers money.

✅ Trip Verified | Worst airline. Flight got delayed because a flight attendant was late. A whole plane of passengers had to wait over an hour to board because one employee couldn't be on time but everyone else has to.

Not Verified | Awful me and my friend were stranded in the airport because they wouldn’t let us board, we are both 16 years old and are allowed to fly alone but because of “weather” and “visibility” they let everyone board except for us, the guy was very rude and didn’t help us at all, he said the next available flight was 4 days later! Terrible service and we barely got our bags back before the flight took off.

Not Verified | I booked ticket with Allegiant Air one way from Indianapolis to Los Angeles. That is worst mistake I have done. Flight was over booked, captain called in sick and flight was delayed by almost 3 hours. I was charged 120$ for one way and 20$ for carryon bag. No in flight services, not even water, no charging ports.

Not Verified | Ok, I get it. Covid, .discount airline...labor shortage etc. I get it. But no context excuses how abysmally bad Allegiant Air's customer service is. I booked a flight for my wife and I. After we booked, circumstances changed and I needed to cancel only my outbound flight. Their website has instructions on how to cancel all passengers' outbound flight and how to cancel only 1 passenger's entire flight, but again, I need 1 passenger, only only 1 leg of the trip cancelled and I cannot find out how to do that. So I tried their online chat function and got a message that no agents were available. So I tried an hour late, then a day later, then a few days later .. same response every time. I reluctantly tried calling their customer service about 15 times and every time the number was disconnected or busy. The only possible explanation, is that the company has fired every single customer service agent.

Not Verified | 4 of my children flew on this airline. Somehow, my youngest daughter's suitcase is missing. So, we let them know that it was missing and they gave us a claim number and on the piece of paper they gave us said that if her suitcase wasn't found within a certain amount of time, to call the claims department. So I called the number and all it does is ring once and then instant voicemail. That alone is frustrating! I left a voicemail stating the claim number and never heard back from them after calling numerous times. So I noticed that there was an email, and I emailed them, and they send a return (I am assuming an automatic reply) message, stating how anything over $100 of items need to have had a receipt. My daughter was gone for 7 days! There are 7 days worth of clothes, and their grandparents bought stuff for them. How do you account for something that was purchased a long time ago!? That is insane! The luggage was probably had about $500 worth of stuff in it. Granted mostly clothes, but it was money spent! I got tired of calling and never heard anything from the airline, they don't care, and honestly, this has never even happened to us. I would have expected more professionalism in this, and I understand that airlines are busy and luggage gets lost a lot. So maybe compensate for that?! Have more staff to better assist your customers! I can't believe that it has been over a month and I have not heard anything about my daughters suitcase! If people need to contact your claims department, someone should be at the phones. Pandemic or not! We are all back to real life, and you are running a business! So really everyone needs to get with the program!

✅ Trip Verified | Had our flight cancelled, not postponed, but cancelled! Had to then wait over 4 days to get another flight. When asking about the reason for the cancellation, they would only say operations reasons. Called to ask what this means and waited on hold for over an hour. When I finally was answered, I asked what “operational reasons” means and they wouldn’t tell me a specific, but would say it could mean staffing issues, supply shortages etc. When I finally get a flight 4 days later, my bag weighed 1 pound over the 40 point limit (I had to buy some more clothes since my trip length more than doubled). The lady at check in tells me the extra weight is $50! I ask to quickly pull a couple things out to move into my carry on and she acts all disgusted. I then leave my bag and get through security to my gate when I get called over the intercom to return to the check in counter. When I get there the lady asks what I did with the luggage losing sticker on my suitcase. I say I did nothing and she is accusing me of removing it. She then asks if I was traveling with someone and I reply that I am (my wife). And she then accuses that she must’ve removed it! I assure her that isn’t possible because she wasn’t even with me at check in counter when I dropped off the bag. She then tells me to wait there and goes trying to check all over the airport for the sticker that must’ve fallen off. She finally returns with my bag and discovers that the sticker was stuck on the bottom all along… She then tries to tell me that it was my fault for setting my suitcase on the scale wrong? (I set it on its side and she stuck the sticker on the bottom). To fix her mistake she tells me to go to the back of the regular check in line and wait to get a new bag tag to put the sticker on the top! As we are at the gate to board I witnessed two other incidents of altercations with Allegiant employees and it was a small flight! One passenger ended up crying and saying how they will never be flying Allegiant again and how terrible the service is. A quick weekend trip ended up costing me thousands of dollars for my wife and I in missed work, hotel, clothes, food etc. To reiterate, I will and would recommend you avoid Allegiant. They trick you into booking with low fare but you end up spending way more than if you just booked with a better airline. Allegiant made very little attempt to make anything better and I am extremely disappointed.

✅ Trip Verified | I used to fly Allegiant all the time back 7-15 years ago. They have continued to decline in service but for the price I don't expect it to be perfect. I’ve had two flights canceled by them leaving me stranded, because of Covid I have been more than understanding, however my last experience will insure I never use them again. I bought a ticket for my brother to visit me. I paid extra for all the protection and ability to change my flight especially due to covid and issues arising with that. Sure enough a Covid issue occurred and I needed to reschedule my flight. I tried going online and couldn’t change my flight, I called the customer service number and it was disconnected, I tried the chat and there was no one there. I started this process of trying to get a hold of them three weeks before the flight. I emailed their customer service three times. No response. A week before the flight with no other choice I canceled the flight instead of rescheduling it. Now I am out all of the fees and processing of the flight instead of being able to reschedule it at no cost. I received a voucher and when I tried to look into booking another flight there were no flights out of LAX for the rest of the year and none into next as well. My voucher is only good until April of 2022 which is a year from when I bought the ticket not the flight in July. After researching I discovered they are moving terminals at my airport which is why I'm guessing they have no flights, so I will have to drive to another city to use my voucher and fly out of it. My option is Vegas which means I have to fly or drive there (will cost more than the voucher is worth) they are not helping with the situation or extending my time considering I cannot fly due to their issue not mine. Today I received an email stating that they received my email to them more than a month ago and over two weeks after my flight was to take place. If you don’t have people to answer your phones or answer your chats and your email responses are taking place after the flight that the issue was about you shouldn’t be in business. I don’t understand how this airline even functions, I am out the money for my flight with no time to rebook and no assistance from the airline. I will never fly them again. You will not save money. Your problems from flying this airline will cost you more than booking with someone else. If you need a budget airline try frontier or spirit not much better but they’ll at least answer the phone when you call and try to resolve your issue. If i could give 0 stars I would.

Not Verified | 4 hours and 35 minutes on hold for an issue that was resolved within two minutes. I drove up to the airport to resolve the issue and no one was at the kiosk. Their “customer service” is an absolute joke.

Not Verified | Our family of five booked our flights on Allegiant from Oakland to Bellingham to bury the ashes of my father-in-law. About two weeks before the trip, our return flight was cancelled. We scrambled around, changed our plans to find and book a flight back on Alaska. Now less than two weeks from our planned trip, Allegiant has cancelled the flight out to Bellingham. What's the use of booking a flight, if they're going to cancel it at their whim?

Not Verified | I was supposed to fly out this morning from Los Angeles to Des Moines and Was at the airport an hour and a 1/2 before our flight was to leave. We stood in line to check in for 30 minutes and then when we got upstairs to TSA, Our boarding passes would not Scan. We had to go back down to stand in the line again to get our boarding passes printed out and by that time at time we had 30 minutes to make our flight and they wouldn't allow us to try and make it. They told us that we wouldn't be able to make the flights so we needed to call customer service and make other arrangements. We had almost 40 minutes to make it To the gate and the representative just told me to call customer service and figure out another flight. Of course now they won't clutter won't credit me any of the money I've bought my tickets with because supposedly it was my fault that we missed the plane. Why have us check in online if the barcodes won't be read at TSA? Why wouldn't they let us go try to make a flight? I will never fly Allegiant airlines again!

Not Verified | The worst ever. Canceled flights. Never received a refund two weeks later. Looks like they gave me a flight credit rather than a refund. Two weeks I've been trying to speak to someone. I've been on hold from 2-4 hours a day until I give up. I will never fly Allegiant again.

Not Verified | This airline is cheap for a reason. Terrible customer service and random cancelations. We had a flight from LAX to Reno and they just cancel it without any reason as to why it was canceled, so when we tried to call them all their phone lines are busy or not working. This company is a disgrace and should go down under. They never even helped us refund our flight, just get a voucher, which they still haven't replied about.

✅ Trip Verified | I was given a notice two days before my flight that my flight had been cancelled. I was willing to drive to another city, but Allegiant cancelled those flights too. I tried to rebook online but their website is glitched. I called Allegiant and was on hold for 7 and 1/2 hours and then they hung up on me before I even got to speak. I have not received a refund from them. I had to book a flight with a different airline out of an airport 8 hours away from where I live. I am now out money and have heard nothing from Allegiant. I have emailed them multiple times and have heard nothing. By far the worst experience I have ever had with any airline. I need my cancelled flight refunded to my original payment. I will never be flying Allegiant again.

✅ Trip Verified | This is the worst airline ever. Please do not let the “low costs” make you use them. Allegiant Airlines delayed my daughters’ and I’s flight multiple times in the 3 hours leading up to the flight, then finally cancelled in and rescheduled it for the next morning. The very next morning the flight got delayed two more times. My husband was supposed to be meeting us on Thursday night using Allegiant and they once again delayed his flight multiple times. 5 minutes after his flight was supposed to leave they announced that it was cancelled and they would not be rescheduling or refunding the trip. They are blaming weather but what it amounted to was that there was a crew change in another city which put them behind schedule and ended up pushing my husbands flight time during a storm. You try and call customer service and it’s a 2+ hour wait to speak to anyone. AWFUL airline. Do not waste your time or money on them.

✅ Trip Verified | They cancelled my flight 10 days before. They try to keep the money I paid. Instead of having me wait on the phone for over an hour in order to cancel! Prior to calling, I was calling approximately 20 times. The phone line is always busy. There's no human who can take your call. I prepared my two confirmation numbers and the woman on the phone told me she needed the itinerary #s instead and told me to call back. Eventually, she was able to look up my itinerary using my phone number. She didn't ask for my phone number as an option instead wanting to hang up on me after I had wasted 2 hours of my precious time.

✅ Trip Verified | After cancelling my flight just a few hours before it was supposed to depart, I couldn't even dial into their customer support line. After a half hour of dialing, I finally got through and waited on hold for 2 more hours. First of all, they couldn't even tell me why my flight was cancelled. Then they went on to tell me me they couldn't help me reschedule my flight, even from another airport and I was forced to miss my sister's bachelorette party. I will not be flying with Allegiant again.

✅ Trip Verified | I have flown all the major airlines for over the past 20 years. This was the first and list flight with Allegiant because they are cheap to Punta Gorda. Well you get what you pay for. They tout a sub-$100 flight however after all their fees, two round-trip tickets with carry-ons totaled $580. Other airline non-stops were the same price after all the nickel and diming from these clowns. Anyway, our flight was delayed 4 times. As we're driving to the airport, we kept getting notifications that the flight could move to an earlier time or delay further. After we board the plane, we see that the exit row seats we paid extra for were narrower than the other seats and the dividers could not be raised. We sat there for two hours while the pilot and co-pilot ran in and out of the plane trying to get a fuel pump to work. After two hours on the tarmac we finally take off for a 2:14A arrival time in Punta Gorda FL. During those two hours, not a single complimentary drink or snack was offered. They then came around and if you had their rewards card you could get a free soda. Otherwise you had to pay for a drink or snack. Without equivocation or hesitation I can easily say this was the worst travel experience in the last 25 years. I do not recommend this airline despite their touted savings. You WILL end up paying for it in in the end either monetarily, with delays, or discomfort.

Not Verified | Allegiant cancelled my flights less than two weeks before scheduled departure. Just a text message and an email, and no reasons given for the cancellations. The phone number to call for help has been busy for 5 hours!

Not Verified | Mask wearing is supposedly required but certainly not enforced. Many passengers had masks down over their mouths but not noses and after some heavy turbulence, about half the passengers I saw just took their masks off or wore them under their chins. The plane was filthy and old.

✅ Trip Verified | I have never flown with someone who made every single aspect of the trip miserable. The people on my flight here were rude. The seat was uncomfortable. There was no space to hold anything. My flight is leaving late. They wanted to charge me $5 to get a ticket even though I wasn’t able to check in online because of them. I don’t want your app on my phone, and I was told that it would be even more difficult to use the website. You charge for a water even. Horrible. I will never fly with you again.

Not Verified | Worst experience I've ever had and the worst service with the nastiest flight agent. I never got onto the flight because of everything they put me through and all the hidden and extra fees they add on at the last minute almost giving you no choice. The best part about all of that is the fact that I canceled the Allegiant flight went right over to Delta saved over $200 flying comfort class with Delta They had the best customer service the flight stewardess the flight attendants even the captain was wonderful. With delta so save yourself the headache the money and the aggravation.

Not Verified | No staff and the few they have are so rude. Flights cancelled due to "weather", after 11+ hours in an airport with kids bc they promised the flight isn't cancelled (our plane was on the ground). Pilot even stated there is no weather and why aren't we leaving. People waiting 4 hrs to check a bag? Then to cancel and say it's weather related leaving 4 flights stranded in an airport and not have to compensate for over night expenses? Not worth the savings ever! We have never had a good experience with this airline!

✅ Trip Verified | Absolutely a terrible experience! I had booked a round trip flight with a hotel and rental car all through the airline. My outbound flight was canceled at the last minute with no option to reschedule. They didn’t offer anything at all to compensate for the loss. I had to rebook through a different airline and reschedule my wedding, loss of vacation days so much time and money. They could not make it anymore inconvenient and just terrible. I could never recommend them to anyone. Total nightmare.

Not Verified | Allegiant is a "no frills" airlines which is definitely noticeable. This was our first time flying Allegiant and we did set our expectations low. Thankfully we did. First and foremost, let me say that no matter which airline you fly, the flight attendants should be welcoming and friendly. They were far from that on our flights. Don't bother to say hello because they will look through you. Secondly is the lack of cleaning. Allegiant wants to get their planes back in the air as quickly as possible. In order to do this, they refuse to clean the planes in between flights. You would think in a pandemic that they would be more thoughtful in their approach to cleanliness. As far as flying Allegiant again, not for us!

Not Verified | They cancelled the flight because the plane was broken. They scheduled for the next day. No compensation. Rude people all along the way. I tried to help a lady in a wheelchair they abandoned. They left the next day, stranding everyone. They would not list the new secret flight in the airport. They would not put the name of the airline on a piece of paper to help people find it. They made no announcements about it. People had to go to the windows and find the plane. An hour after canceling the flight I went to their ticket counter and they would give me nothing even though the cancelation was their fault. They would not say why. Don't save $20 by flying this operational nightmare. Their seats are smaller than Frontier. Planes are filthy. Food served is stale and past exp date.

Not Verified | Allegiant Air is the worst. Our original flight was delayed a few weeks out (understandable), but come the day of the flight it kept getting pushed back later and later which would have caused us to miss the pickup window for the camper we had planned to rent out of Denver. We tried calling the customer service number - it was always busy. We tried chatting online, there was no one to help us. We tried emailing - 2 weeks later we never got a response back. We had to be across the state the next day so the late flight wasn't an option. We ended up booking last minute with Delta and regret not booking with them in the first place. We will never book Allegiant ever again and will tell all of our friends about their horrible customer service. I understand that flights can be non-refundable, but at-least have someone answer the phone to tell me that.

Not Verified | I have never had such an awful experience with an airline before. It is absolutely not worth to pay a few dozen dollars cheaper so an amazingly unprofessional company. My flight got canceled two hours before leaving, the customer service wait time on the phone had a two hour wait and the chat function doesn’t work. So we drove to the airport to speak to someone at the desk only to find an inexperienced attendant crying because she couldn’t help any of us. Couldn’t rebook anyone’s flights. Couldn’t give refunds. Didn’t know any policies. She promised cash vouchers besides our refunds so that people walk away from her and obviously that was a lie. Who runs this company? Management needs to take a hold of this train wreck fast

✅ Trip Verified | My first time flying Allegiant was terrible. We were suppose to go to Nashville. First the flight got delayed, and then got delayed again before getting cancelled completely. Left many many people stranded and some not being able to see injured love one’s for the last time and such. I am 16 flying with a friend who is also 16 and we payed for this trip ourselves. We also relied on getting there last night at some point. If we didn’t have a family member in town we would have been screwed also considering it wasn’t an overnight stay airport. It was cheap, but in the long run was more expensive than Delta and United. Wish we would have just went Delta and United like we normally do. It’s almost ensured that they will get you there in a timely manner and safely. Never flying Allegiant again, and I am pretty sure they lost a whole plane full of customers.

Not Verified | The old saying, you get what you pay for couldn't be any truer when it comes to Allegiant. Our flight was cancelled an hour prior to take off. An hour! We were stranded as we were going home and the next available flight with Allegiant wasn't until two days from our original flight. They blamed the weather which was total BS. There was no other airline that cancelled flights that evening due to weather. We even checked with neighbors. Weather was fine! The flight there wasn't any better. Was supposed to take off at 7:30 pm - didn't take off until 10:30. Worthless! Got into Bozeman at 1 am. What a waste. This time it was mechanical issues. The navigation system in the plane kept turning off. My hubby and I were concerned that there was something seriously wrong with the plane. I am never booking a flight with Allegiant again. It's not worth the stress and you'll end up paying more money just to get home.

Not Verified | Absolute worst service. Flight canceled three times. Missed a family reunion. Spent over 3 hours on hold trying to get a refund. Airport hot and filthy. Not that cheap when you add baggage costs. They've canceled my flight before just as I arrived at the gate and I swore then if never use them again. I took a chance and got screwed.

Not Verified | Terrible experience - sat at gate prior to departure supposedly waiting on baggage. No bags were loaded for 60 minutes, while flight attendants giggled in cockpit with pilots. Not fun, nor professional.

✅ Trip Verified | They say they have cheap flights but you end up paying full price anyway. If you want a drink in flight you have to pay for it and on top of that they cancelled our flight back home. They don't answer phones and we had to go buy tickets from Frontier just to get back home. I don't even like giving them one star.

Not Verified | Allegiant Air's customer service experience is very poor. If you attempt to contact them through their website, you fill out a form, then when you hit submit it says you are unauthorized to submit. There is a phone number, but when you dial in, it says the wait is more than 2 hours. There is no option to select to be called back. Likewise, their technology does not work well. I modified a trip on their website to change a return flight and book a hotel and rental car. The itinerary they emailed was not consistent with what I purchased.

Not Verified | I purchased ticket for my 11 year old granddaughter to fly from Knoxville to St. Petersburg, wwas told it was fine she just needed to bring her birth certificate and I would need to fill out paperwork showing who would be picking her up at other end. We get to airport at 4:30 AM only to be told she could not fly alone. Had to cancel her flight and pay 3 times as much so I could fly round trip with her tomorrow. No reimbursement for the inconvenience just had to change entire plan.

✅ Trip Verified | I will never fly this airline again. Cancelled my flight to Florida 48 hours before departure. My cousin is being buried and I can't make it. Was on hold for hours and had to give up. Will get a refund. I have no interest in their credit. Never will make this mistake again

✅ Trip Verified | First they lost my golf clubs. There is no one on site to help or answer questions and cant get thru to anyone on the phone. They have 45 days to get back via email then they can decide how to handle past that. Then on the way to Florida, the emergency was whistling and I would see air coming in. They cleared the row and asked my row if we are OK still sitting there. My feet were frozen and I could see two holes at the bottom of the door (looked like daylight). I did take a picture of this. Very disturbing.