Alaska Airlines

✅ Verified Review | Salt Lake City to Los Angeles with Alaska Airlines. This was the second time my 13 year old went as an unaccompanied minor. And both times they would not let her mother go back to meet her at the gate without me having to call the airline and her having to get the manager at the airport. Both times I called to make sure it was done correctly. And both times it was done incorrectly I will not be using this airline again for an unaccompanied minor.

✅ Verified Review | Seattle to Fairbanks. Outstanding customer service as always. Final leg of my flight from Tucson, AZ to Fairbanks, AK. Previous flights were with American Airlines who across the board were not very helpful. What set Alaska Airlines apart from the rest is their ability to tell customers what they can do, verses reiterating what they can't do. Alaska Airlines is flexible and values their flyers!

✅ Verified Review | We booked our flights in July 2016 with Alaska. It's February 2017. From Kona to Seattle they had the family split up including our 5 year old. They did not care at all (that's the way flights work she said they have to make money). Then the flight attendant prosseded to give my 5 year old pop every time he would ask but my wife and I were not sitting in same row and could not see. My wife got to sit beside 2 people that had to use belt extensions - it was fun for her. When we got to Seattle they had seats for us - one for me but the kids and wife they oversold. They know when you book flights how old people are so the idea of splitting up a mother or father and a 5 year old is ridiculous. The other part is how do you oversell a seat when you book it 8 months early.

✅ Verified Review | Seattle to Los Angeles. Alaska Airlines has gotten better over the years but still has a ways to go. Many of their flights are still late and they generally do an awful job of updating the electronic screens at the gates. The screen will say a flight is boarding in 5 minutes when there isn't even a plane at the gate. It's also comical how Alaska charges most of their passengers to check a bag but then offers to do it for free as nearly every flight has issues with overhead bin space. So if you're flying Alaska check in online and choose zero bags to check. A screen or two later Alaska will usually offer to let you check your carry-on for free. And even if they don't, they almost certainly will offer to do so at the gate. Why not offer a free checked bag to everyone if you're going to offer that anyway? It's not fair to those who paid to check their bags. On the plus side their newest planes (the "next gen" 737-800 and -900) have more generous legroom and power at your seat. On the downside you have to use your own device for inflight entertainment. Alaska could learn something from Virgin American (which they now own). They do offer free (for now) streaming shows over WiFi but it's cumbersome, buggy, and you have to click past several screens trying to sell you GoGo inflight WiFi. While they offer a decent selection of paid food and beverages they have only a single food and beverage cart for the entire plane and a 737-900 is a long plane. So it takes something like 45 minutes for the service to work its way from the front to the back. But my biggest complaint about Alaska is they have many flights that are chronically late, yet they refuse to change the scheduled times. Even the flight crews have no explanation why they don't change the scheduled times. Southwest flies many of the same routes and puts Alaska to shame with their on-time record on those flights. And if anything goes wrong, like bad weather (we recently had snow in Seattle, for example) look out as Alaska turns into total chaos - especially at SeaTac. Wait times exceed one hour for calling them, lines stretch way down the hall from their customer service counters, their website falls on its face from the load, etc. And if you do stand in line for hours trying to rebook your cancelled, or infinitely delayed, flight, you're usually offered nothing useful and a joke of a customer care package. Basically they just seem not to care as they already have your money. Alaska charges at least $125 to make any changes to most flights and it's often horrifically expensive if you have to make a last minute change. This is in stark contrast to Southwest that charges no penalties for changes. Alaska's boarding is annoying with several "tiers" of preboarding which often amounts to at least a third of the plane with many of those people still blocking the aisles once they start general boarding. Again, Southwest is a far more pleasant and efficient experience. But airlines like United are even worse in this regard. Overall, for west coast travel I often have my pick of Southwest, Virgin America, Alaska, Delta, and United. And I try to book flights in that order of priority. Alaska is my third choice after Southwest and Virgin.

❎ Unverified | Seattle to Anchorage. Had to change flight to a later one with open seats. They wanted an additional 400 plus dollars as a change fee. I wish that the Seattle to Anchorage flight was covered by multiple carriers. Alaska Airlines has a monopoly on this route and can do whatever they want and I'm tired of them. You are a terrible airline and should be ashamed of overcharging.

✅ Verified Review | San Jose to Vancouver via Seattle. The Alaska Airlines agent was amazing! Our flight was cancelled and she went above and beyond to rebook us and get a direct flight to Vancouver from San Fran. She could have easily brushed us off but chose to go the extra mile to make sure our vacation wasn't disrupted. We will definitely book with Alaska Airlines in the future. Thanks so much!

✅ Verified Review | This was a round trip from Philadelphia to Seattle and back with Alaska Airlines. It's my first time traveling domestically in US. I usually travel internationally and first time with Alaska Airlines. It was really nice service and airplanes were near new. Especially the B737-900. More leg room and inflight entertainment wifi was really nice. Cabin crew are great. Really friendly.

✅ Verified Review | This was a round trip from Philadelphia to Seattle and back. Its my first time traveling domestically in US. I usually travel internationally, and my first time in Alaska airlines. It was really nice service and airplanes were near new. Especially Boeing 737-900. More leg room and inflight entertainment wifi was really nice. Cabin crew are really great. Really friendly. One thing I noticed that stands out really well is the appearance. They all look natural than over made up, which is really pleasing.

❎ Unverified | So disappointed after my most recent flying experience. Normally customer care with Alaska has been great, but not this time. I flew with a certified service animal from Dallas to Fairbanks via Seattle. On the plane from Dallas to Seattle my service animal (a large dog) were asked to deboard because they had sold the seat next to me. Both the gate agent and the reservations agent I spoke with encouraged me to buy an extra seat on the Seattle to Fairbanks flight to ensure there was room and stated a refund would be issued with no problems if there were open seats left on the flight. Upon calling for my refund because there were open seats, the customer care agent was extremely rude, said they would refund it only this once and never do that again. She proceeded to hang up on me and not confirm the refund. That topped off with the "don't bother me" attitude of half my flight attendants has ended my loyal use of Alaska Airlines.

✅ Verified Review | Portland to Bellingham. Cancelled flight and they thought a meal voucher makes up for missing my family for another day. Ruined the end of a long business trip. Confusing process to get my baggage, find a hotel and get home at some point the next day. Thanks for nothing Alaska Airlines.