Alaska Airlines

✅ Verified Review | Kailua Kona to Seattle. I'm so unimpressed with Alaska Airlines, and will never fly with them again. We didn't get the help we needed when our flight was canceled on January 1, 2017. I was told there were no flights out of Boise to Kona, which was false. I was able to book through United. Then, on my return flight we had zero explanation as to why we were not flying out on time. I tried to ask a staff to get me some water and she refused. The lack of care and unanswered questions is why I will not fly this airline again. I flew United to Kona and was very impressed with their service, not so much Alaska - even though I've been frequent flyer for 5 years.

✅ Verified Review | Eugene to Seattle. Flight was slightly delayed due to late arriving aircraft. Ground staff was very friendly but had to correct their own announcements. I am not sure if it was because they were nervous, but it seemed strange that they couldn't simply explain the new takeoff time in a simple and straightforward manner. I hate to dwell on this, however, as everything else went off without a hitch. No drink or snack service due to bumpy weather conditions.

✅ Verified Review | Spokane to Portland. Alaska Airlines tends to provide pretty consistent service, but I have become more dissatisfied by their service. My wife and I had to commute from Spokane to Portland to get to work. The night before there was some snow but by the time we were going to leave it was clear. So like a typical there needs to be clearing of the runways, de-icing of the planes, etc., but it appeared that not only did they not take care of this prior to us boarding, but as we were boarding they still told us that we were leaving on time. Even after sitting on the plane 25 minutes after we were supposed to leave, we were finally told we were going to have to pull out on the side of the runway and wait another 40 minutes to de-ice and wait for the plane's oil to warm up. I understand that all these things need to happen and sometimes there's issues, it's just the poor preparation and the lack of communication that makes this service dissatisfying. We will continue to use Alaska Airlines as the have the best routes in the NW, but we will consider other airlines for non-NW travel.

Returned very recently from a return trip to Nashville due to my father in laws passing. All trips were on Alaska Air. The trip down from Anchorage was with my wife and son and we picked up our daughter in Seattle. The next flight was to Nashville and we were in the new Premium Economy seats. Plenty of legroom, great service as usual and we were on time. After the service, we stayed in the Montgomery area for a few days visiting with family and tried to catch up on some sleep. We departed for our return to the Greatland on Christmas and needless to say things were pretty quiet at the three airports we were at. Again we were in Prem Economy and had no complaints at all. There were some bumps along the way to Seattle due to the weather systems but this occurs every once in awhile. Our daughter left us in SEA and my son and I were pleased to see we were bumped up to first for our trip to Anchorage. Our captain came on the intercom and thanked us for flying with he and his great crew. I would say that our flights on Alaska were fine all in all, nothing to complain about. The passengers and the crews who served us all seemed to be in the Christmas mood and this was helpful. Thanks Alaska once again for reminding us how flying should be in todays' world!

Seattle to Maztalan via Los Angeles. Flight to Maztalan was delayed 1.5 hours due to having de ice plane. Made it to LAX and the connecting flight to Maztalan was held for 53 people on Seattle flight. Pretty decent flight and then that evening I got a note promising a certificate of $75 off a future flight in a few days - that was 6th December, now its the 22 December and zip. Had a great time in Mexico, then the flight out of Mexico was delayed for no reason. We were able to upgrade to exit row#6. One thing I have noticed with carry on is some people that board first to the back rows are putting their carry ons in first overhead bins, I assume to avoid dragging their luggage up row while exiting - but then no room in overhead bins for people in rows behind first class. We landed in LA, sat on plane for 45 minutes while exit door was worked on only to be told we would be exiting from back of plane. OMG the people in back rows that put their bags up front now had to work their way up front to get their bags! No wonder people go insane. Customs was a nightmare, but thankfully my flight to Seattle was held.

✅ Verified Review | Los Angeles to Liberia, Costa Rica. Horrible experience to say the least, I have complained once and more to come here. I bought 4 first class Alaska Airlines tickets to fly to Costa Rica and two month later I received a call that they had to downgrade me because they were overbooked. At that time I requested that if they were going to do the same flying back from there to Los Angeles to inform me then so I can change plans and confirmed that they wouldn't. Later they called me and said that they had equipment change so they have to downgrade me again on the return flight. Amazing, by then too late to have last minute changes during Christmas times. So I called and asked to at least put my name on the upgrade list in case they had room and they guaranteed that once at the airport I had to give my name again and they put my family on number 16 through 20 for waiting list. So I go to their first class lounge and they would not to let me in so I paid to Admiral club so we can get in. Please don't insult me with free offers but understand that there is a major break down in your system and nobody is empowered to make decision not even simplest ones.

✅ Verified Review | Los Angeles to Mammoth Lakes. I purchased a ticket through American Airlines, received an email confirmation through American Airlines but was expected to know that I was supposed to go to the Alaskan airlines gate. So I walked from terminal 4 to terminal 6, checked my bags and got my boarding pass and went to gate 65A. I then asked the lady working at gate 65A where gate 65B was and how much time I had to board the plane. It was 7:40 at the time, my boarding pass said 8:10, she said that gate 65B was just right next to her. I went to the restroom and came back to gate 64A thinking gate 64B was right next to her based on the information given to me, to find out gate 64B was actually down the hall and around the corner. By the time I got to gate 64B it was 7:59. My friend told the lady working at gate 64B that I was in the restroom and I would be there in just a minute but they closed the flight anyway. I could see the plane right outside the door, about 40-50 feet away. It was a small plane with the step ladder still attached to it. They did not accommodate me in any way whatsoever. Very misleading and uninformative. I was scheduled to fly out and come back the same day so catching another flight wasn't an option. My trip was scrapped and subsequently ruined.

✅ Verified Review | I just returned last night from a roundtrip from Phoenix to Seattle on Alaska Air for the first time. I have flown a lot on many airlines and I have to say, I will definitely fly Alaska everytime I can. I felt like I was launched back to the 80s and 90s when it seemed airlines really cared about their passengers. I can't say enough about the quality of the crew aboard each airplane. Remember the old days when you were told several times during the flight what was going on? Last night we experience turbulence on the flight and the captain announced to us more than once that it was going to be intermittent throughout the flight and why, jet stream winds that we were going through and not to worry as it would not get worse than what we were experiencing. He was very reassuring and kind. Also, when do you have the cockpit crew stand with the flight attendants as you are leaving the cabin to greet passengers? Extremely impressed! The absolute only negative is that the planes are a little old and the seats are not that comfortable, but each seat has an electrical plug and there is wifi on the airplane. I will definitely fly Alaska again. Also, we went into the Alaska Club in Seattle and were greeted warmly as we asked a few questions about becoming club member. The lades were wonderful and couldn't have been more helpful. I look forward to flying Alaska airlines again soon.

Just returned early this morning from a return to the Greatland with my wife from Nashville. Our original plan was to get back up here and leave in two days to Kona however life intervened and we now have to depart tomorrow back to Nashville due to the passing of her father. I was on the phone for over an hour dealing with an agent from Boise who was fantastic! She rebooked our Kona trip to March and got my wife, son and I out tomorrow evening to Seattle where we meet our daughter and then all of us to Nashville. The service this company provides is outstanding. Our flight out of Nashville eventually was fine as we were stuck on I-65 for three hours due to a huge wreck. We cut it a bit close but got out ok. The pilot reported that headwinds were going to be getting us in to SEA about 15-20 minutes late. This was not good to hear but we got down and they held the ANC flight for my wife and I and three others. I was very pleased. We got off the deck about 10 minutes late but arrived ontime in ANC. The planes were fine, clean etc. The food was good and the service was great. I thanked every employee who assisted us along our strange, winding road. Alaska Airlines, Thank You!

✅ Verified Review | Seattle to Los Angeles with Alaska Airlines. Our flight was delayed 2.5 hours without much explanation. We got off for 1 hour but ended up sitting for 1.5 hours expecting to leave. Was very disappointed. I typically fly United and have done for 20 years on at least 5 flights a year (domestic and international) and never experienced this much delay!