Alaska Airlines

✅ Trip Verified | This flight was completely canceled due to "high winds." I have lived in ABQ for 29 years and in all my traveling experiences this has never happened. When I called customer service they said oh no problem we are putting you on the next flight to Seattle then to Portland which made me think okay I still have a shot. Nope it was canceled already but their system wasn't updated and by the time I called again all the flights were booked and they were unwilling to put me on another airline even though the Alaska Airlines staff at the airport had at first been doing that for other passengers. This trip had been planned for months and I ended up having to cancel everything because of "high wind" when other planes were landing just fine and a poor customer service who booked me on another canceled flight. Highly disappointing.

✅ Trip Verified | Los Angeles to Orange County via San Jose. Short business trip up to San Jose for a meeting at the airport, then returning to orange County. Flight to SJC on an E175 was delayed an hour reducing my scheduled 2 hour meeting time at The Club in San Jose airport. The folks at the Alaska lounge put me on a later flight departing San Jose back to Orange county, saving my meeting. Flights were pretty empty on both flights, only about 25 people on each. Boarding was quick, early boarding for premium Economy. E175 seats are very wide anyway, combined with the extra legroom, very comfortable for a short 50 minute flight. Flight attendants served drinks quickly, Had a nice Pinot and a complimentary snack box. Later flight from SJC to SNA boarded and left on time. Same service, more wine and the snack box. Flew into LAX early in the day on AA, premium economy. Yes more legroom, early boarding,but nothing else. Alaska, Virgin and Delta really go the extra mile in premium economy. Nice job Alaska, your staff continues to shine.

✅ Trip Verified | Flew round trip from Dallas Ft/Worth to Seattle and amazed by the services and seat. The crew were excellent and were making funny jokes and announcements. They were friendly and were making sure that everyone was ok. The seat was better than an international or domestic flight in my years of travel. I would have wanted a personal IFE but there was free movies and WiFi available on your personal devices. The ground service at both DFW and SEA were amazing and when they scanned your boarding pass they would say thank you for flying Alaska Airlines!

✅ Trip Verified | San Diego to Sacramento. Professional Flight Crew who were friendly and approachable with excellent service. Great Breakfast and Wonderful Coffee. Aircraft is comfortable, clean, spacious and and in good condition. I would highly recommend Alaska Airlines.

✅ Trip Verified | Due to fly Boise to Seattle. Stranded in Boise by Alaskan Airlines yet again! Once again I sit in Boise, promised that my plane will be repaired for the 3rd time in 4 flights out of this city. If Alaska can’t get reliable aircraft on this run, they ought to give up the route to an outfit that can.

✅ Trip Verified | Seattle to Kahului. First of all, the mileage credit are a complete farce. Normal tickets were about $759 per person, round trip. As soon as I clicked “get discount using miles” the prices were close $1200 per ticket. These accumulated miles are basically worthless. At 1 mile per dollar spent, or even 2 miles per dollars, you need 50,000 miles to go from Seattle to Portland. That means I’d have to spend $50,000 dollars to het a ticket worth $120!

✅ Trip Verified | This is the first time that I have flown with Alaska Airlines, and my expectations were really low, but I have to admit that everything was above my expectations. Flew from San Francisco to Mexico City. The aircraft was in very good shape, the staff were very attentive and friendly and food and beverages were pretty good. I would be happy to fly them again.

✅ Trip Verified | San Diego to Mexico City. My today’s flight to San Diego was cancelled because of technical problems of the aircraft. The staff was very rude and unhelpful. They just offered us 18 dollars lunch vouchers and we could fly the next day. They did not take any responsibility just wanted to get rid of the passengers as soon as possible without helping them. The lady that should be helping did not want to make even one phone call for us. It is unacceptable. Will never use this airlines again. Very bad experience

✅ Trip Verified | Due to fly Orlando to Portland. There are three groups of travelers waiting for the Alaska ticket desk to open so we can check our bags. Have been told there will be a two hour wait before we can even speak to a ticket agent. Furious! You want us here early - so we can hurry up and wait for you. We’re all hauling our bags around, unable to go through to the gate area, do you can save $$ on staffing. One agent to accommodate your customers would be sufficient. But no. It is not okay to treat loyal customers in this fashion. It’s how you lose them!!

✅ Trip Verified | I booked the plane tickets from San Francisco to Cabo San Lucas 6 months before my travel date. 2 days before boarding, when I looked at my tickets online, did I finally realize that Alaska had over booked and bumped me off the flight. Instead, they added a stop to Seattle for me. Adding not only 4 hours to the total travel time, but I had to arrive at the airport 3 AM. I called and complained. Not only did I receive no explanation or apologies, they offer absolutely no compensation. I then raised my concern on their facebook, but my comments were marked as spam by Alaska. I heard they had good seats and good service, but none of that matters if they do not fly you on the flight you booked.