Alaska Airlines

✅ Trip Verified | Flew Alaska Airlines from San Diego to Boston. Absolutely terrible. Today we were taxiing to the runway and the pilot came on the intercom to tell us the second engine won’t start! So now we are back at the gate waiting for them to fix the plane. How are you so negligent that you don’t know an engine won’t start until after you’re headed to take off? This is ridiculous. Now we have hours of delays to fix something that should have been addressed before we even boarded the flight. The previous time I flew Alaska, this thanksgiving, we stopped in Minnesota to change pilots on our way to Boston. We had to land, change crews, and take off again! 2 hours late! How do you do that to people. Do not fly this airline, unless you wish to be late.

✅ Trip Verified | I've heard such great things about the customer service, but my experience has just not lined up with what I've heard. On my first Alaska Airlines flight 6 days ago, my boyfriend and I were separated without ever being consulted or notified. They changed our seats and pretended that we booked them that way, even though one of us purchased both seats right next to each other. Now today, on my return flight, my boyfriend and I booked using "companion fare." He's been an Alaska cardholder forever, and he purchased his ticket full price while giving me the discounted companion rate. He had a medical emergency that prevented him from getting on the plane, and I was literally told to leave the plane 5 minutes before take-off since my boyfriend was no longer flying with me. We paid for his ticket, never asked for or expected a refund since it was a last minute emergency, and I paid my companion fare price in full. I'm not unreasonable - I understand that the "rule" states we must be flying together. But that "rule" was never made clear to us in the booking process, and we couldn't have seen this emergency coming. My real issue is with the way I was treated - the flight attendants loudly told me to "exit the plane immediately," forcing me to inconvenience everyone in my row so that I could get my bags down and haul them through the isle once more. I got all the way to the door (walking past 24 rows of people) when they informed me that the boarding door had closed, and they'd "be forced to allow me to fly - but never again in the future would this be allowed." Talk about humiliating. I slept the entire flight in fear of interacting with the flight attendants who clearly did not want me on board.

✅ Trip Verified | Seattle to Victoria. Well let me just add another review for this despicable company on top of the many. Me and several others experienced a “weather” problem on our flight and did not land so we flew back to our origin. The company was therefore allegedly not responsible for reimbursement of anything. Our flight left at about 1130pm scheduled to arrive at around midnight. Strangely, there were many other planes that landed and yet our was unable. We were then told to just go to customer service where probably 100 passengers lined up to wait while they offered a 9pm flight the following day and no other reimbursement. That would mean 2 hotel nights of accommodation to pay for if we took that pathetic offer. The customer service department was nasty, sluggish, and useless. This is a trash company, stay away!

✅ Trip Verified | Flight from Hawaii to Seattle OK, good sevice from crew. Connecting flight from Seattle to Victoria, a short 30 min. flight, total disaster. Flight cancelled due to "weather" (so airline assumed no liability and provided no assistance, even for overnight stay in Seattle), when the weather at both the origin airport (SEA) and the destination airport (YYJ) was clear (ceiling at Seattle at least 7,000 feet, visibility at YYJ posted online at that time of day as > 12 miles with one passenger hearing a report from his family at destination that they could see stars in the sky, winds low (< 10mph), no precipitation. Of all of the bogus claims I have ever been subjected to, this one has got to be one of the worst. A Delta flight flew the same route just 20 minutes earlier without delay. The cancellation was announced almost an hour before departure - without even waiting to see whether, in fact, weather remained (or ever was!) an issue. No other cancellations observed on the screens at SEA that night and no other cancellations shown online at YYJ. Apparently, there had been fog at YYJ the two previous nights, so my only guess here is "pre-emptive cancellation" (a cancellation because someone thought there *might* be fog again but didn't bother to either check or wait to verify). The next day, there was a wait list for the first flight out. My wife and I had gotten the last 2 tickets on that flight. After Alaska offered $0 for the overnight delay and their phone number for discounted hotel rooms ["at passenger's full expense but we'll at least help you get a discount"] turned out to be worthless (phone number had automated, "sorry, no rooms available" message), they NOW offered $400 each for people willing to give up their seats and fly 2-3 hours later. Normally, I'd say "sure" if this was a non-work day (I tend to jump at anything above $150/hour) But my wife's wisdom on this question was worth listening too: "$400 in cash? sure. $400 in airline coupons good on Alaska? Worthless! We are not flying this airline again!" Alaska had the one and only flight connection that allowed us to get home from Hawaii without enduring an overnight flight. Turns out we would have been better off (and paid much less for tickets) putting up with the overnight flight.

✅ Trip Verified | Portland to Sacramento. By far the worst airline I have ever been on. Every time I fly Alaska they ruin something in some way. If you have different carry on requirements for different planes you should list that online. Doesn’t seem fair to bring a piece of luggage that is to spec according to your online regulations then force someone to check in their bag when they get here. Also, every flight I have been on has been delayed. They need to step up their game and get a better schedule because they are seriously the worst. Do not recommend this airline at ALL. Southwest is the way to go. I would give 0/10 if it would let me.

✅ Trip Verified | Worst flight experience I have ever had, really disappointed in the quality of service. First plane was delayed an hour and a half as we sat in the aircraft before takeoff. Due to this, I missed the connection to my next flight, and they rescheduled me for another flight 10 hours later. I asked Alaska service desk about my checked bag and they told me that it would be on my next flight. I expressed concern it would be lost, but they reassured me it would not. I left on the next flight and arrived at my destination without my checked luggage. The Alaska service desk at my final destination said it should be on the next flight. Two flights have arrived since them and every time I call they all can’t trace my luggage. I had all my Christmas presents in that bag. I am still waiting to hear back for the 3rd time, but there is little hope the next flight will have it. Really frustrated and disappointed in Alaska airlines.

✅ Trip Verified | Kahului to Seattle. This airline will separate your family! Three flights in a row they separated kids from us. Plus customer service is terrible and will not help you. They will not give you the seats you reserved and paid=d for. I would not recommend this airline for families.

✅ Trip Verified | Pullman to Seattle. Absolutely the worst customer service I've had with an airline. I highly recommend not flying out of the Pullman Airport in Washington. The customer service left the check in desk and would not check me in, making me miss my flight. I arrived at the airport over 40 minutes early and others got there even earlier than that. All employees left the counter and would not check us in and made over 6 of us miss the flight. I'm never been treated worse by an airline in my entire life.

✅ Trip Verified | Flew Alaska Airlines from Atlanta to Spokane. Worst service I have had flying. We were supposed to take off at 7am and it is now 10.37am and we "don’t have a reason" as to why we are still in Atlanta. They don’t know what to tell us or even say to us. Beyond annoyed that they can’t figure this out. Highly recommend flying with another airline.

✅ Trip Verified | Los Angeles to San Jose. The customer service at the airport was horrid. I bought a round trip ticket to SJ from LA ($110) for a wedding ahead of time. Then 32 hours later, I found out that the date was changed to the day before. I called the customer service representative to see if I can change my flight to the day before and they said the change would cost me 125 dollars! Which makes no sense, I voiced that I was going to miss the flight to the representative and find another way there and just take the flight back to LA. Now I’m here at Alaskan Airlines to take my flight to LA, but apparently I can’t fly back since I didn’t attend my first flight! So basically, I paid $110 for nothing!