Alaska Airlines

✅ Trip Verified | Originally scheduled to fly from Dallas Love Field Airport directly to LaGuardia. There was inclement weather forecasted for NY later that day, so I paid a $25 change fee to fly out on a different flight that departed 2 hours earlier around 10:30 am. However, the storm hit NY earlier and my new flight was delayed over 4 hours and eventually canceled after sitting on the tarmac for an hour. Once we were notified of the cancellation, I called Alaska Airline’s customer service to rebook my flight. There were no direct flights available and there were no flights available to get me home that day. I was offered two options on different airlines: either fly to Seattle that night and take a red-eye to JFK or fly to Los Angeles and take a red-eye to JFK. Neither option would get me to LaGuardia, which was where my car was parked or get me home in time for an important event I had scheduled for Thursday morning. Because of this, the customer service representative offered me a $75 travel credit, reimbursement for the flight change fee that I paid for my canceled flight, and reimbursement for my travel from JFK to my car at LaGuardia. Once I returned home, I called Alaska Airline’s customer service to work out the reimbursements; however, I was told the airline does not provide reimbursements for flights canceled due to weather. While I understand that the airline is not responsible for delays due to weather, it is completely unacceptable for the airline to not fulfill what I was originally promised. Especially after sitting in an airport for over 10 hours, making me pay for a change fee for a flight that was canceled, arriving in a different airport, and booking an inconvenient layover on the opposite side of the country. I certainly will never fly on this airline again, and I would recommend anyone avoid it at all costs.

✅ Trip Verified | Oakland to Seattle. Flight was schedule to leave at 12:50 but here we are at 4:00 pm still waiting with little or no information. Really Alaska? Very disappointed and there are 100 of your customers really frustrated. And your customer service - not so much! Shame on you. We, deserve at least communication.

✅ Trip Verified | St. Louis to Seattle. Absolutely dreadful experience. Arrived at airport 40 minutes prior to take off, make it to the check in counter to check in our bags granted we had already checked in online - lady at check in desk was already telling us she needed to rebook us. 40 minutes prior to the plane taking off with an empty TSA check in line. The worse part was even after essentially begging the front desk lady to let us on for 10 minutes, she announces over the intercom for final boarding. Those 10 minutes could have easily been utilized for us to board the plane. We will definitely never fly Alaska airlines again.

✅ Trip Verified | Mexico City to San Diego. Excellent in all ways. Aircraft was clean, well appointed and very comfortable. We departed punctually and arrived into San Diego early. The on board entertainment was excellent as was service by enthusiastic and passionate staff. The food was nice but not over the top. Seats were comfortable with more than adequate space to move about.

✅ Trip Verified | . Kellie at the check in and baggage area was extremely helpful to us. We had acquired a lot of souvenirs and our bags were overweight. She helped us redistribute weight and gave us one complimentary bag check for free. It was super stressful and embarrassing but she was so kind and gracious to us. Made us feel a lot better. Thank you Alaska for employing kind people who enjoy making customers happy.

I flew Alaska for the first time today. Seattle to Philadelphia. I was pleasantly surprised at the experience. I had flown American on this route earlier. This was far better than the product offered by American or United. On time performance. Friendly staff. Newer plane. They hand out tablets for entertainment. WiFi available onboard with a good selection of movies/shows to watch through the Gogo entertainment app. Seats were comfortable with good legroom. They served refreshments (beverages) twice with a choice to buy meals onboard. The cabin crew walked around the cabin very frequently handing out water and were very interactive, attentive and friendly. Will definitely be traveling with Alaska again in the future.

✅ Trip Verified | Portland to Spokane. If you don't check in 45 min before flight, your screwed. I went to the kiosk to sign in and it said I was too late for my flight in 40 mins. It took 15 min to wait in line and speak to a trainee, for her to tell me the same thing the kiosk did and to immediately sign me up for the next flight.

✅ Trip Verified | New Orleans to Yakima via Seattle. Since Alaska has consumed Horizon Air the service has drastically worsened. Fewer flights, longer layovers Last night I was unable to ticket all the way through to Yakima b/o a short layover between the only direct flight from New Orleans to Yakima (not enough time for baggage transfer, I had no checked baggage) made it in plenty of time to catch a ride on plane with open seats. I was told I would have to pay a penalty greater than the cost of flight. In the days of Horizon the switch would have been granted without question, very disappointing! Today the flight to Yakima is leaving from N12c. There is no close seating, a temp stairway down to tarmac, a walk out the tarmac and a stairway up to plane. Low budget.

✅ Trip Verified | Cabo San Lucas to Los Angeles.After 30 years of international travel, this is the first time we have had items stolen from our checked baggage somewhere during this trip. Yes, in hindsight, I should have had it in carry on, but it was my property and not for baggage handlers to have free access to steal. I have photos of it before we left Cabo San Lucas and a very messy suitcase upon arrival in LA.

✅ Trip Verified | Flew Phoenix to San Francisco with Alaska Airlines. Excellent flight attendants and service. From ticket check-in on they were paticularly kind to another passenger traveling with a baby, and seemed very helpful overall. I have traveled with small children many times and the flight attendants being understanding and kind makes all the difference!