Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 600 reviews
5/10
3 star Skytrax Rating
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10/10

Alaska Airlines customer review

(United States)

Kona-Oakland First Class. A very comfortable flight despite the conditions at Kona International (no loungeno wifi etc). B737-800) is adequate for the 5 hour flight. Great flight attendants good food and drink fairly comfortable seat and decent entertainment via a Digiplayer.
Seat TypeFirst Class
Value For Money 12345
yes
9/10

Alaska Airlines customer review

(United States)

LAX-MEX-LAX January 2011. I had not flown on Alaska in quite a few years. This airline is in my opinion better than the average US carrier. B737-800 was clean newish and with pleasant staff warm snack. No baggage fee! Overall I would recommend Alaska Airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Alaska Airlines customer review

(United States)

OGG-PDX-LAX and OGG-SEA return. We live on Maui and use both Alaska and Hawaiian Airlines to travel. This is a new market for Alaska and we hope they continue to improve their service. These flights were okay - standard mainland business class. Food was average. Service was good and attentive. What is lacking is a seat with better pitch foot rests and pillows or blankets. Hawaiian Airlines give you a seat with about 140 degree recline leg and foot rests and pillows and blankets. Both airlines are attentive to needs but Hawaiian has the edge with unsolicited water drinks etc. Costwise Alaska charges about $300 less than Hawaiian. For the money and the additional comfort I want Hawaiian is the better deal. But keep trying Alaska.
Seat TypeFirst Class
Value For Money 12345
yes
10/10

Alaska Airlines customer review

(United States)

First class from Atlanta to Seattle. The service was attentive and friendly. The meal on Alaska was beautifully presented flavorful and nourishing.
Seat TypeFirst Class
Value For Money 12345
yes
3/10

Alaska Airlines customer review

(United States)

Returned on Alaska Airlines from Kauai HI. We had barely left the ground and it was announced "no fresh fruit" - yesterday's only. Then midway through the flight we heard "the system is out of water. There will be no more water to drink and please try not to use the toilets unless necessary - who goes into an airline bathroom unless it is necessary? I am only guessing but I think that if there was no time to get fresh fruit on board or enough water to last the flight perhaps the preventive maintenance wasn't done either. No apologies for lack of supplies and of course no coupon for future use.
Seat TypeEconomy Class
Value For Money 12345
no
na

Alaska Airlines customer review

(United States)

ANC-SEA-SFO-PDX-ANC. Most legs of this multiple leg round trip were relatively uneventful. The nickel and diming poor gate announcements surprise gate changes in SEA etc. have all become expected of Alaska Air. What is unacceptable is how unbelievably uncomfortable and filthy the cabins now are. Alaska has no excuse they're not short on cash. As for discomfort it is unacceptable to fail to pay close attention to climate control on a packed airplane. Usually you're freezing. PDX-ANC leg averaged about 84 degrees for the entire flight. Baggage claim continues to be a joke. Alaska claims to have a compensation program if your bags take more than 20 minutes to arrive. They must know nobody is going to stick around to make a claim for now-worthless Alaska Air frequent flier miles.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Alaska Airlines customer review

(United States)

LAX-PDX roundtrip. Service on this trip was better than the last few times I've flown this airline - in other words it went from dreadful to mediocre. Flights were on time and the interior was comfortable enough but inflight service was perfunctory and cold. At least this time I was spared the flight delays dirty cabins mishandled baggage and pitiful customer service I've come to expect of Alaska Airlines.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Alaska Airlines customer review

(United States)

STL-SEA-ANC December 24-25. Upgraded on a whim at check-in in STL. Took a little time for the agent to get it taken care of. Some slight delay due to de-icing. First Class STL-SEA pleasant crew in a holiday mood. Safety briefing done to "The Night Before Christmas" fun and got people's attention. Good meal and attentive service. Economy class SEA-ANC. Crew was not as jolly as previous flight and the cabin was full. Still good service. All luggage there when we arrived in ANC early Christmas morning.
Seat TypeFirst Class
Value For Money 12345
yes
7/10

Alaska Airlines customer review

(United States)

SFO-ANC. Economy class flight was fairly good. The crew was courteous and efficient. The cabin was clean. Flight was on time and checked bags came fairly quickly.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Alaska Airlines customer review

(Taiwan)

LAX-MFR via Portland in first class. Both flights on time. Staff very professional. The "light meal" seemed rather skimpy since this flight took place around dinner time.
Seat TypeFirst Class
Value For Money 12345
yes